Qureos Mentor

Mashreq Corporate & Investment Banking Group

Manage and keep oversight of the substantial Investment book in Emirati Segment of Certificate of Deposits, Fixed Income, Mutual Funds, Equities, and Structured Products. Engage with both prospective and existing clients on the investment offering of the bank.Conduct investment account reviews for clients, to ensure that the investment holdings are consistent with their investment objectives. Conduct daily/weekly investment discussions with several bank units to ensure that they are well-informed on markets, the investment strategy, and investment solutions. Actively cooperate to create the area s view in all matters related to investments and on how to turn them into marketable ideas for our clients.Provide feedback based on customer interactions to further improve the Investment Offering to our clients.Collaborate with internal stakeholders for views, ideas, and projects.Be a role model for Relationship Managers and other stakeholders on investment governance and client centricity.Support Emirati Segment Investment business and proactively look to enhance our offering to the frontline and clients.Have an impact due to his/her contribution to the business and the bankThe candidate must deliver customized solutions to Relationship Managers and/ or directly to the clients as requested based on the client risk profile and requirements.The candidate should look to come up with strategies to enhance the coverage of adding new to investment clients to the investment base.Provide support in the unit to achieve the prescribed objectives for Revenue, AUMs and New to Investment Targets.Monitor, rebalance and restructure portfolios to generate higher levels of satisfaction from the clients.Ensure that clients  requests and requirements are addressed with the utmost transparency, and handle clients  objections with the utmost care. Clear understanding of macroeconomic research and the ability to convert research inputs into actual investments.Knowledge of financial markets, products, financial instruments, correlations, portfolio management theory.Experience in investment advisory, financial markets, and economic analysis.Thorough understanding of products and investment instruments.Thorough knowledge of strategic and tactical asset allocation fundamentals.Knowledge on risk profiling of clients with reference to choosing the right product for the right investor.Preferred to have CFA / FRM/ CAIA Charter or pursuing the CFA/FRM/CAIA Program.Minimum Bachelor s Degree from a reputed institution.Arabic speaker is a must.

Senior Investment Manager

The Manager   Performance Management under the guidance of their manager will be responsible:Design and implement performance management policies and frameworks that align with the strategic goals of the Bank, its subsidiaries, and overseas branches.Drive the execution of performance cycles in collaboration with HR Technology, ensuring seamless administration, communication, and reporting across the organization.Provide expert guidance and insights to HRBPs, business leaders, and the L&amp;D team to support performance-related decisions, development planning, and improvement initiatives.Performance Management Frameworks &amp; PolicyAssist in the design, development, and implementation of PICG-wide performance management systems and policies.Ensure frameworks are market-compatible, aligned with business strategy, and updated across UAE and overseas entities.Support in rolling out key framework changes and communicating approved updates to relevant stakeholders.End-to-End Performance Cycle ExecutionAdminister the full performance management cycle including goal setting, mid-year and annual reviews, monthly check-ins, and MBO audits.Ensure objectives set under MBOs are SMART and aligned with departmental and organizational goals.Provide second-line support for employees/PABPs during all stages of the performance cycle, resolving complex queries in line with service standards.System Management &amp; AutomationAct as super admin for the performance management system, managing configurations, workflows, and user access.Collaborate with PICG Tech to support ongoing automation and system enhancements for improved user experience and process efficiency.Stakeholder Support &amp; AdvisoryOffer expert guidance to Business Partners, People Advisors, and business leaders on policy interpretation and process execution.Provide timely and quality support to ensure adherence to performance cycle timelines and standards.Reporting &amp; AnalyticsGenerate and share performance completion reports regularly with relevant stakeholders.Assist L&amp;D and Talent Management in providing performance data for identification of development needs and support them in designing targeted Performance Improvement Plans (PIPs).Governance &amp; ComplianceAid in the annual MBO audit process to ensure quality and consistency of goal-setting practices.Liaise with internal teams to ensure policy manuals are updated and communicated effectively across all entities.Qualifications &amp; ExperienceBachelor s degree in Human Resources, Business Administration, or related field (Master s preferred).6 8 years of experience in HR with a strong focus on performance management.Proven experience in designing and implementing performance frameworks in a complex organizational setup.Familiarity with HR systems and performance management tools.Strong analytical, communication, and stakeholder management skills.Key CompetenciesStrategic ThinkingAnalytical &amp; Data InterpretationStakeholder ManagementProject ManagementCommunication &amp; InfluenceHR Technology Savvy

Manager, Performance Management

Define and drive the enterprise architecture vision aligned with business strategy, ensuring scalable, secure, and future-ready technology solutions.Defining and driving the enterprise architecture vision aligned with business strategy, ensuring scalable, secure, and future-ready technology solutions. Leading architecture governance, guiding major transformation initiatives, and fostering adoption of emerging technologies.Evaluating and recommending technology standards, overseeing solution design integrity, and enabling cross-functional alignment and mentoring architecture teams, drives innovation through POCs, and ensures architecture compliance across projects. Strategic collaboration with business and IT leaders to influence technology investment decisions and achieve long-term digital goals is essential for success in this role.Navigate complex, fast-paced environments while aligning evolving technologies with business needs. Should bring deep expertise in cloud, AI, and emerging tech integration, ensuring compliance with regulatory standards and industry frameworks like TOGAF. Operating at a global scale, they should align architecture strategies with diverse business and regulatory landscapes, enforce governance, mitigate risks, and drive resilience. Should collaborate across departments and with IT teams to design effective solutions, foster continuous improvement, manage vendor relationships, and communicate architectural initiatives clearly. Culturally adept, should be able to thrive in multidisciplinary, global teams, ensuring architecture supports strategic and operational objectives.Seasoned technology leader with 16 20 years of experience in solution design, enterprise architecture governance, and modern cloud technologies. Proven expertise in architecting and delivering scalable, secure, and resilient solutions using Azure Cloud functions and services. Adept at aligning technology strategies with business objectives, driving innovation, and ensuring compliance with enterprise architecture frameworks and governance standards. Strong track record of leading cross-functional teams, managing complex initiatives, and fostering collaboration across business and IT units to deliver value-driven outcomes.The leading financial institution in MENAWhile more than half a century old, we proudly think like a challenger, startup, and innovatorin banking and finance, powered by a diverse and dynamic team who put customers first.Together, we pioneer key innovations and developments in banking and financial services.Our mandate? To help customers find their way to Rise Every Day, partnering with them throughthe highs and lows to help them reach their goals and unlock their unique vision of success.Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

Vice President, Enterprise Architecture

Manage &amp; Drive proposition and Marketing for the Wealth Channel- Value proposition and marketing/visibility of the proposition/Customer engagementDrive Acquisition strategy for MG and Private bank (Internal and External)Cross sell product, retention of MortgageLead Projects and Initiatives within RBG for Wealth SegmentPortfolio Management, Business Planning and reporting for PB and MGDevelop and implement sales management toolsManage service pillars for PB and MG, Initiate automation and digitization of process and work closely with lean on AGILEEmployee engagement and VOE for both the segment (PB/MG)Developing and Driving the Value proposition across Gold and Private BankDrive Acquisition strategy for New to Bank clients for Private banking and Gold segmentExplore various foreign bank platform in UAE for tie up for local banking requirement of their client baseCustomer engagement, developing proposition for engagement of PB and MG clientsManage Client events, promos, NTB campaigns, Internal and External ContestsSales MIS, KPI tracking for PB and MG, business planning and Management reporting for PB and MGDeveloping and Implementing of Sales Incentive plan for RM/AM/VRM/Hunters, Other business incentive plan (IAs, CSMs), Cross sell KPI's and Incentive payout and on-going monitoring and execution for both PB and MGMortgage Cross sell to PB and MG base with Retention Management for both segmentPortfolio Analytics on regular basis for PB and MG to take strategic and Tactical decisions regular segmentation of base for productivity enhancement and penetrationLead wealth related initiatives and projects i.e. AGILE, Sales Management automation and Digitization of processSet up and Manage service model for Gold segment and monitoring of processes and service control for the modelManage onboarding process and adherence to policy across all channels for PB and MG client and ensure rightful onboarding of client and credit to channel and seamless mapping of RM in rightful mannerExpand the delivery of products and ensure higher product penetration in the customer baseSet up a referral models for different business within PB and Gold segment and vice versa for higher revenue generationWork with product managers and develop other Fee incomeSeamless migration of clients between segments and adjustment of budgetsOverall portfolio management, generation of detailed and segment MIS and carrying out appropriate analytics to ensure ongoing guidance to the sales teams and develop dashboard for frontline managementCarry out ongoing competitor intelligence for management awarenessWork closely with the process and system development manager to ensure the systems and processes are geared to cater to the ongoing business requirements, product parameters and evolving customer needs.Manage Employee Engagement and VOE for PB and Gold SegmentBIU engagement, identify and execute client and business opportunities and track effectiveness via portfolio analyticsMarketing engagement, Intranet &amp; External website updates and client marketing on social media

Product Proposition and Portfolio Manager

Manage and keep oversight of the substantial Investment book in Mashreq Gold Segment of Certificate of Deposits, Fixed Income, Mutual Funds, Equities, and Structured Products.Engage with both prospective and existing clients on the investment offering of the bank.Conduct investment account reviews for clients, to ensure that the investment holdings are consistent with their investment objectives.Conduct daily/weekly investment discussions with several bank units to ensure that they are well-informed on markets, the investment strategy, and investment solutions.Actively cooperate to create the area s view in all matters related to investments and on how to turn them into marketable ideas for our clients.Provide feedback based on customer interactions to further improve the Investment Offering to our clients.Collaborate with internal stakeholders for views, ideas, and projects.Be a role model for Relationship Managers and other stakeholders on investment governance and client centricity.Support Mashreq Gold Investment business and proactively look to enhance our offering to the frontline and clients.Have an impact due to his/her contribution to the business and the bank.The candidate must deliver customized solutions to Relationship Managers and/ or directly to the clients as requested based on the client risk profile and requirements.The candidate should look to come up with strategies to enhance the coverage of adding new to investment clients to the investment base.Provide support in the unit to achieve the prescribed objectives for Revenue, AUMs and New to Investment Targets.Monitor, rebalance and restructure portfolios to generate higher levels of satisfaction from the clients.Ensure that clients  requests and requirements are addressed with the utmost transparency, and handle clients  objections with the utmost care. Clear understanding of macroeconomic research and the ability to convert research inputs into actual investments.Knowledge of financial markets, products, financial instruments, correlations, portfolio management theory.Experience in investment advisory, financial markets, and economic analysis.Thorough understanding of products and investment instruments.Thorough knowledge of strategic and tactical asset allocation fundamentals.Knowledge on risk profiling of clients with reference to choosing the right product for the right investor.Preferred to have CFA / FRM/ CAIA Charter or pursuing the CFA/FRM/CAIA Program.Minimum Bachelor s Degree from a reputed institution.

Investment Specialist.RBG - MG Investment Advisor

Oversee the financial &amp; operational performance of all Mashreq assets &amp; properties.To ensure all operations under Property &amp; Facility Management are run efficiently and within budget where applicable. Oversee performance management of all appointed service providers to ensure the required quality, standards and best practices are implemented and exceeded where possible. Provide the organization the required quality services related to asset &amp; property management inclusive of fire life and safety; set up the facility management services and set the asset &amp; property management major SOPs for the bank premises and properties opting towards minimizing cost and improvement of internal / external customer satisfaction.To ensure that Mashreqbank s real estate investment and franchise is protected to the greatest extent possible through professional, effective and prudent management of building operations, the expense base and an effective premises strategy.Developing, implementing and managing an asset management strategy; creation of verification process flows and detailed procedure manual for stakeholder signoff and implementation, covering the portfolio to support the business plan. Asset transfer, write off s, vendor arrangement &amp; management to ensure timely service is provided to business as and when required.Preparing annual budgets for all asset management capital works and expenses; monitoring expenditure against plan and preparing variance analysis reports.Inventory management of Mashreqbank s non-technology assets including reporting to the financial control teams and external auditors.Developing and managing a full facilities management program utilizing and coordinating contracted services and vendors engaged in fabric, plant and equipment maintenance.Soft Services provision across the Mashreq properties ensuring high levels of housekeeping, pest control, internal/external landscaping. Conducting proactive vendor management in line with Mashreqbank procedures; to include maintenance of approved vendor list, tendering, awarding and monitoring of contracts and any other procurement activity related to the asset management function.Management of detailed vendor KPI s ensuring best practices, timely delivery of planned and reactive services across the all Mashreq properties. Developing, managing and maintaining a reactive maintenance facility to include an admin. Help desk. This reactive maintenance capability includes an emergency response capability.Project managing small moves and building infrastructure replacement / upgrade projects.All other compliance requirements relating to the asset management function including but not limited to risk and control self assessment, records retention and information security.Development of department Business Continuity Plan, outlining and inclusive of all key stakeholder roles &amp; responsibilities in the event BCM activate the plan. Building upgrades and enhancements planning, tendering and management until completion. Ensure that all the bank s insurance needs relating to staff, assets and trading are met and that policies are kept current and comprehensive, includes cover for building and equipments, third party liability, computer installations, vehicle and bank blanket insurance.Provide fire, safety and first aid training for Mashreqbank staff and ensure that all employees are aware of fire life and safety requirements.Civil Defence , OFC etc all certificate on time renewal for all Mashreq Premises ,offices , Branches Ensure that the safety standards are maintained in all MashreqBank offices by periodic check up of all fire equipments and safety provisions.Ensure first aid services are available for all employees.Identifying areas wherein energy savings can be made, developing and submitting proposals detailing objective with investment (where applicable) and payback period. Ensuring compliance with Mashreqbank operating policies and procedures, health and environmental standards and with all related local regulations. Employing continuous improvement techniques to work toward minimizing / eliminating health, safety and environmental risks to staff, clients and contractors as well as to premises and assets.Planning &amp; provision of planned sanitizations across all properties. Using planned preventive and cyclical maintenance protocols to ensure Mashreqbank obtains best value for money whilst also ensuring the value of Mashreqbank s non-technology assets is maintained.Management of all aspects of outsourced resources including performance measurement through the development and utilization of service level agreements and key performance indicators.Conducting annual self audits on all Mashreqbank premises.Fewer breakdowns result in longer life of customer assets.Coordination with internal/external stakeholders to ensure events/activities are successfully delivered. Overall means co-coordinating and managing all clients enquiry by carrying out detail survey and estimation so as to offer a turnkey solution / proposal and suggestion with the time frame.To ensure internal reporting and requirements are fulfilled within stipulated timelines.Oversee all property Management, facility management and security functionsReview and obtain approval for the annual budget for the building Service Charge.Review and approval of monthly financial and operational reporting Review and approved the SOP s for building operation with continuous version renewal mechanism.Review and approval of Standard Lease Terms.Negotiate lease agreements for tenant with legal.Manage all non-exclusive leasing agents in terms of information, approved marketing collateral, tenant viewings. Co-ordinate all internal Mashreq requirements regarding depart / seat relocations, event management etc.Oversee the management of Mashreq Global&nbsp;

Manager, Property and Assets

MashreqBankDESCRIPTION1Job TitleAssistant Relationship Manager, Digital Portfolio ,NeoBizDepartmentBusiness BankingDirect SupervisorArea Manager - NEOBizJob Number2 Job PurposeTo support the portfolio of Mashreq NEOBiz clients with personalized and standardized service and also manage the overall service and operational quality across the Mashreq NEOBiz portfolio assigned.The job holder is required to enhance Mashreq NEOBiz sales and promote the cross selling of bank products to existing and potential priority clients through various marketing efforts.3 DimensionsOperating BudgetNumber of Staff1Capital Exp. BudgetOtherRelationship managementWork closely with Relationship Managers and Regional Area Managers to identify desired service levels. Work on projects with Client Experience Manager or Governance as required to improve and standardize overall client services across all channels and contribute to developing and implement agreed actions Responsible to drive and ensure all requests are received and processed digitally first.Ensure smooth flow of all applications and requests including account opening and ownership of discrepant cases from sales channels.Be the final direct and indirect point of contact for customer complaints, which will be sourced through branches, RMs or directly from customers.Provide regular feedback to Product Managers on process / service related issues.Meeting the service standards and turnaround time s outline with SLA.Risk management and GovernanceAssist the Relationship Manager to conduct proper KYC and fulfil the compliance requirement on KYC, and other regulated activities such as insurance and investment.Actively participate and contribute to reduce Rejects and Referrals on all products sourced by Relationship Managers, by acting as a checker and providing feedback.Ensure expired and overdue KYC, Visa, Passport, Emirates are updated on a timely basis.Represent Mashreq NEOBiz in liaising with audit for operational issues/ working with Relationship Managers in rectifying all audit objections and queries. Ensure excellent quality of KYC is maintained on all Mashreq NEOBiz clients including regular annual reviews of turnover and nature of transactions. Pending reviews to be completed on a project basis Conduct regular reviews for the smooth functioning of SLAs and operational standards. Initiate necessary amendments as and when required. Administration &amp; ReportingEnsure client records and transactions are recorded/processed on the system in a timely/accurate manner. Assist the Relationship Manager to conduct proper KYC and fulfil the compliance requirement on KYC, and other regulated activities such as insurance and investment.Share RM wise NPS/ Complaint verbatim on a weekly basis as per service pack to Relationship Managers and Area Manager and gather feedback and conduct service recovery callsEnsure effective handling of customer complaints/inquiries for Mashreq NEOBiz Clients.Monitor customer feedback to ensure Mashreq NEOBiz standards are met at all levels. Drive CRM usage at frontline for respective team, act as CRM champion and ensure all customer interactions (Complaints, Service Request etc) are appropriately recorded in CRM, check by way of sample. Provide bi-weekly feedback to Manager Customer Experience as per  Service Pack  Governance and AuditSupport Relationship Managers with KYC, FATCA and to have updated client information.Assist with effective implementation of all audit recommendations and procedures as advised by Senior ManagementRefer all matters of non-routine nature to appropriate superiors.Ensure timely follow up with RM for margin calls and follow the corrective action by advising the CAU manager for liquidation of the shares.To manage and monitor the authenticity of the applications and other credit facilities by pre-screening and process where applicable the applications / requests effectively ensuring that all financial and non-financial parameters are adhered with proper signoff at every stage.Identify anomalies in lodgment, pledging or withdrawal process and highlighting such anomalies to the unit management for onward follow-up / procedural change.Area ManagersHandle all customer queries that have been escalated to an Area Manager for intervention, ensure these are logged in CRM and conduct independent investigation and propose to Area Manager course and suggested actionAct as Employee Engagement coordinator for dedicated Area Managers.Document and share (as per format provided) any feedback from frontlineAlternate ChannelsStrategize on how to increase penetration of alternate channel usage within teams Help with any ad-hoc outbound calling exercises as designated periodically by Manager client experience100% Instant Debit Card &amp; Cheque Books to be issuedRemittance / CASA / Credit Card/ Insurance / Investment Reject Rates to be under 5% Champion at least two service campaigns when launched.Support RM to resolve all customer issues.Operating Environment, Framework and Boundaries, Working RelationshipsTo ensure that a consistently high level of relationship management customers services is maintained and thus contributing positively to the image of the Bank.Contribute to effective training and development of staff if is required.Ensure mails received from all the teams addressed to processing department are sent on a timely basis.Ensure all acknowledgement received processing department from are appropriately filed.Ensure all filing cabinets are locked at the end of day and all obsolete files / registers are regularly sent for archiving.Keep the work area clean and tidy.Problem SolvingThe ARM will have to deal with unstructured and complex customer problems related to the Bank (not restricted to the Center).Taking ownership of customer problems and handling it till final resolution through coordinating with other partners.Decision Making Authority &amp; ResponsibilityThe ARM will be empowered to take decision on financial and non financial issues of the customer.ARM will be empowered to put forth recommendations for changes in processes which may lead to reduction in cycle time, cost reduction and customer satisfaction.Thorough knowledge of products, services policies and processes of retail banking in Mashreqbank.The job holder will have to possess the following skills:Problem solving skills.Communication skills.Interpersonal skills.Ability to work under pressure.Computer literacy.The job holder should have completed his high school, university graduates are better to have. They should have 2-3 years banking experience or experience in any other.

Assistant Relationship Manager

Join Mashreq Corporate & Investment Banking Group and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.