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Master Systems

Job Title: Service CoordinatorLocation: Dubai, UAE Company: Master SystemsJob Summary:We are seeking a proactive and detail-oriented Service Coordinator with experience or interest in the marine industry to support our sales team and ensure smooth day-to-day operations. The Sales Coordinator will play a key role in managing customer accounts, preparing quotations, processing orders, and liaising with internal teams to deliver excellent customer service.Key Responsibilities:<ul><li>Coordinate and support the sales team in managing day-to-day operations and customer relationships.</li><li>Prepare and follow up on quotations, sales orders, and shipping documentation.</li><li>Act as the main point of contact for customer inquiries, providing accurate information on products, pricing, and lead times.</li><li>Liaise with procurement, logistics, and technical departments to ensure timely delivery of marine equipment, parts, and services.</li><li>Maintain and update customer records, order details, and sales pipeline in the CRM system.</li><li>Assist in preparing sales reports, forecasts, and presentations for management.</li><li>Monitor and track order progress, shipping schedules, and invoicing to ensure customer satisfaction.</li><li>Support the coordination of after-sales service, warranty claims, and spare parts orders when necessary.</li><li>Stay updated on industry trends, products, and technical specifications relevant to the marine sector.</li></ul>Requirements:<ul><li>Btech in ECE, EEE, Maritime Studies, Engineering, or a related field.</li><li>Proven experience in sales coordination, preferably in the marine, shipping, or offshore industry.</li><li>Strong understanding of marine equipment, systems, or services is a plus.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Ability to work independently and as part of a cross-functional team.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunities for career development within the marine industry.</li><li>A dynamic and supportive work environment.</li></ul>To Apply: Please send your updated CV to namitha@mastersystems.com with the subject line: Application &ndash; service coordinator Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>

Service Coordinator

Job Title: Junior Service Engineer &ndash; NAVCOM EquipmentCompany : Master SystemsLocation: Dubai, United Arab Emirates Job Type: Full-Time Industry: Marine Electronics / Maritime ServicesJob Overview:We are seeking a motivated and detail-oriented Junior Service Engineer to join our marine electronics service team in Dubai. The successful candidate will be responsible for the installation, commissioning, maintenance, and technical support of NAVCOM (Navigation and Communication) equipment on vessels, yachts, and boats. You will be working both independently and as part of a team to ensure high-quality service delivery to our clients across the maritime sector.Key Responsibilities:<ul><li>Carry out installation and commissioning of NAVCOM equipment on customers&rsquo; vessels, yachts, and boats.</li><li>Handle maintenance and servicing of VDR-APTs, navigation equipment, GMDSS systems, and other marine electronic equipment.</li><li>Manage retrofit projects, including full bridge installations and large-scale system integrations.</li><li>Coordinate closely with service coordinators to optimize scheduling and service efficiency.</li><li>Provide technical support to customers, as well as internal sales and service teams.</li><li>Perform surveys and inspections of ship radio communication and navigational systems (subject to holding valid certifications and qualifications).</li><li>Execute unplanned maintenance to troubleshoot and rectify failures or malfunctions with minimal downtime.</li><li>Manage spare parts requisitions and inventory for ongoing and upcoming projects.</li><li>Prepare technical reports and service documentation accurately and in a timely manner.</li><li>Conduct quality assurance and safety checks on all installed or serviced equipment.</li><li>Use appropriate hand and power tools safely and effectively during service tasks.</li><li>Maintain detailed test and inspection records for all completed work.</li><li>Provide on-site training and demonstrations to customers on the use and maintenance of installed systems.</li><li>Ensure all work is performed within the agreed budget and timeline.</li><li>Be available for offshore jobs and travel as required by project needs.</li></ul>Requirements:<ul><li>Degree in Electronics, Marine Engineering, or a related field.</li><li>1&ndash;3 years of experience in marine electronics service or similar field preferred.</li><li>Familiarity with GMDSS, VDR, radar, ECDIS, AIS, and other NAVCOM systems.</li><li>Strong troubleshooting and diagnostic skills.</li><li>Ability to read and interpret technical manuals and wiring diagrams.</li><li>Proficiency in technical documentation and reporting.</li><li>Willingness to travel locally and offshore as needed.</li></ul>Personal Attributes:<ul><li>Good communication and interpersonal skills.</li><li>Strong attention to detail and commitment to safety and quality.</li><li>Self-motivated and able to work independently or in a team.</li><li>Adaptability and willingness to learn new technologies and systems.</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Travel allowances and offshore incentives</li><li>Training and certification support</li><li>Opportunities for career advancement in a growing marine services company</li></ul>To Apply: Please send your updated CV to namitha@mastersystems.com with the subject line: Application &ndash; Junior Service Engineer &ndash; NAVCOM EquipmentJob Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>

Junior Service Engineer

Join Master Systems and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Master Systems

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Service Coordinator

Junior Service Engineer