Marine Sales Engineer

Job Title - Sales Engineer

Location - Qatar

Responsibilities:

• Quotation Preparation and Management:
• Prepare, issue, and manage customer quotations promptly, ensuring accuracy and adherence to company pricing guidelines.
• Customer Follow-Up:
• Conduct regular follow-ups with customers on issued quotations, inquiries, and ongoing projects to ensure smooth communication and progress towards closing sales.
• Client Visits:
• Schedule and conduct client visits to understand their needs, present product solutions, and build strong, long-term relationships.
• Feedback Collection:
• Collect and document customer feedback systematically to gain insights into client satisfaction and identify areas for service improvement.
• Invoice Generation and Payment Follow-Up:
• Collaborate with support staff to ensure timely generation of invoices.
• Actively follow up on payments to ensure they are received within agreed-upon timelines.
• Escalation of Issues:
• Identify and escalate any difficulties or challenges encountered with clients to the Client Success Manager (CSM) promptly for resolution.
• Customer Database Maintenance:
• Maintain and update a personal customer database, ensuring it is current and accurately reflects client interactions, preferences, and purchase history.
• Achievement of Sales Targets:
• Work diligently to achieve or exceed periodic sales targets set by the company.

Accountability:

• Quotation Accuracy and Timeliness:
• Accountable for the accuracy and timeliness of all quotations issued, ensuring they meet client specifications and company standards.
• Sales Conversion:
• Responsible for effectively following up with customers and driving the conversion of quotations into confirmed sales, thereby meeting the periodic target requirements set by the management.
• Client Relationship Management:
• Accountable for the quality of client interactions and the strength of relationships built during client visits and communications.
• Customer Feedback Utilization:
• Ensure that customer feedback is not only collected but also communicated to relevant teams for continuous improvement.
• Invoice and Payment Management:
• Responsible for coordinating with the support staff to ensure invoices are generated accurately and payments are followed up diligently to meet revenue targets.
• Issue Resolution:
• Accountable for escalating any client-related issues to the CSM in a timely manner, ensuring minimal disruption to the sales process.
• Database Integrity:
• Responsible for maintaining an accurate and up-to-date customer database, which is essential for effective client relationship management and future sales initiatives.

Job Type: Full-time

Work Location: In person