Qureos Mentor

MBC GROUP

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 Responsibilities:
 
 
 
 
 
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 Model Development &amp; Implementation
 
 : Design, build, and deploy machine learning models to solve complex business problems. These may include predictive analytics, recommendation systems, anomaly detection, classification, and other machine learning tasks.
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 AI Solutions
 
 : Create and optimize AI-driven solutions that can automate processes, improve decision-making, and enhance user experiences across various business functions.
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 Data Analysis &amp; Exploration
 
 : Conduct thorough analysis of large datasets to uncover patterns, trends, and insights that inform business strategies and model development.
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 Collaborative Problem Solving
 
 : Partner with business stakeholders to understand their goals and challenges, and translate these into data-driven solutions and models that align with the organization&rsquo;s objectives.
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 Model Optimization
 
 : Continuously monitor, fine-tune, and improve the performance of machine learning models through evaluation, experimentation, and iteration.
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 Scalability &amp; Performance
 
 : Ensure that AI models and solutions can scale effectively in production environments, handling large volumes of data while maintaining high performance and reliability.
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 Stay Current with AI Trends
 
 : Keep up-to-date with the latest advancements in AI, machine learning, and data science to propose innovative techniques and technologies that can drive competitive advantage.
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 Reporting &amp; Communication
 
 : Present findings, model results, and actionable insights to both technical and non-technical stakeholders, ensuring clarity and alignment on business impacts.
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 Requirements:
 
 
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 Bachelor's or Master's degree in Computer Science, Data Science, Statistics, Mathematics, Engineering, or a related field.
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 Proven experience (5+ years) as a Data Scientist, with a focus on machine learning, AI, and advanced analytics.
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 Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
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 Strong proficiency in programming languages such as Python, R, or similar.
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 Hands-on experience with machine learning frameworks (e.g., TensorFlow, PyTorch, scikit-learn, Keras) and tools for model development, training, and evaluation.
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 Expertise in data manipulation and analysis using tools like Pandas, NumPy, SQL, or similar.
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 Solid understanding of statistical methods, hypothesis testing, and data modeling techniques.
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 Experience with cloud platforms (e.g., AWS, Azure, GCP) and deploying models in cloud environments is a plus.
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</div>

Data Scientist

<div>
 
 
 
 About The Unit:
 
 
 
 
 The Customer Excellence Unit (CEU) is part of the Customer Support operations, our goal is to achieve and maintain excellence of support services both internally and across our external vendors through governing the service provided to Shahid users; Acting as the voice of customer from support for the business providing valuable user feedback to improve the overall experience.
 
 
 
 
 
 
 About The Role:
 
 
 
 
 Leading the Customer Excellence team&rsquo;s operations within the Unit (CEU), ensuring quality, consistency, and efficiency across all customer service touchpoints and vendor networks. The role focuses on driving VOC analysis, process improvement, QA performance, and service optimization in alignment with Shahid&rsquo;s customer experience standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
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 Leads on daily operations, ensuring the team stays focused, aligned, and delivers a consistent, high-quality customer experience across all touchpoints
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 Oversees and ensures the team&rsquo;s deliverables are prioritized in-line with the unit&rsquo;s set strategy
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 Oversees the QA process: analyze cases, identify gaps, ensure accurate QA scores, and drive improvement action plans and initiatives with vendors
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 Monitors CSAT and D-SAT trends, identify patterns causing dissatisfaction, and work with teams and vendors to resolve root issues
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 Creates, refines, and maintains clear, easy-to-follow processes aligned with Product, Tech, and Operations updates, ensuring to minimize any process gaps
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 Ensures the Knowledge Base provides agents with correct information, step-by-step guides, handling processes, and troubleshooting steps
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 Analyzes cases, QA findings to develop action plans that improve customer satisfaction.
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 Conducts alignment and calibration sessions with vendors to maintain consistent quality standards, tone, and handling approach
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 Partners with Product, Tech, and internal teams to ensure CX readiness for new launches, process changes, and service updates, including training, KB updates, and clear agent processes
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 Prepares and shares weekly and monthly CX reports covering unit&rsquo;s performance
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 Analyzes VOC, CSAT, and D-SAT data to report trends, root causes, and improvement opportunities; develop VOC reports for management to track customer sentiment and service efficiency
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 Collaborate with CX, Product and Tech teams to turn customer pain points into experience or feature enhancements
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 Handle operational escalations, ensuring sensitive or complex customer issues are resolved quickly and professionally with cross-team support when needed.
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 </ol>
 
 
 
 
 
 
 Candidate Requirements:
 
 
 
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 Has a minimum of 4 years experience in the customer support field
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 Fluent in English and Arabic, spoken and written.
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 Highly focused on maintaining the team&rsquo;s spirit and motivation
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 Skilled in people&rsquo;s management in balance with running the team&rsquo;s operations efficiently
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 Comfortable with multi-tasking and can adapt to fast on the fly changes
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 High sense of ownership, and the ability to extend it to team members
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 Skilled in cross-functional collaborations and communications with internal and external teams
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 Has analytical skills and is comfortable with large data and data correlation
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 Experience in quality control processes and procedures
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 Experience in survey analysis and customer satisfaction data
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 Salesforce skills (or similar CRMs)
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 Has good skills in streamlining knowledge conveyance and an ability to train
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 Strong verbal and written communication for reports and training
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 Ability to prepare and present detailed reports and visualizations
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 Ability to identify issues and recommend practical solutions
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 Has good skills in Excel, PowerPoint, and Word
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 </ul>
</div>

Customer Excellence Team Lead

<div>
 
 MBC Group: NOW HIRING &mdash; Content Protection Specialist &ndash; Anti-Piracy Department (Freelance, on-site &ndash; 6th of October City)
 
 
 
 
 
 Responsibilities:
 
 
 - Monitor and report pirated MBC/Shahid content across social media platforms and websites.
 
 
 - Report pirate sites to telecom authorities.
 
 
 - Upload reference files to YouTube, Facebook, and other CMS platforms.
 
 
 - Resolve CMS issues such as disputes and content overlap promptly.
 
 
 
 
 
 Requirements:
 
 
 - Fresh graduates with a Bachelor's degree.
 
 
 - Good command of Arabic and English.
 
 
 - Strong organizational, multitasking, and communication skills.
 
 
 - Operational knowledge of online media platforms.
 
 
 - Technical aptitude and ability to quickly learn new tools.
 
 
 - YouTube Certification is a plus.
 
 
 - Ability to work night shifts, weekends, and on a rotating schedule.
 
 
 - Detail-oriented, reliable, and a collaborative team player.
 
 
 
 
 
 Core Skills:
 
 
 - Advanced proficiency in MS Office.
 
 
 - Strong analytical skills to identify piracy trends and propose solutions.
 
 
 - Excellent documentation and reporting abilities (logs, dashboards, case tracking).
 
 
 - Attention to detail, persistence, and creative problem-solving mindset.
 
 
 - Experience with takedown platforms (e.g., Webform reporting, automated protection tools) is a plus.
 
 
 - Familiarity with tracking pirated content across websites, social media, and apps is an advantage.
 
 
 - Knowledge of digital fingerprinting and content ID systems (YouTube Content ID, Facebook Rights Manager) is a plus.
 
</div>

Content Protection Specialist

<div>
 
 Responsibilities:
 
 
 ∙ Communicates directly with fans to build strong relationships and establishes a visible external presence on both brand and community social channels
 
 
 ∙ Respond to customer comments and inquiries
 
 
 ∙ Respond to customers in a timely manner
 
 
 ∙Monitors social discussion and sentiment to identify common themes and conversations and report on Voice of Customers/sentiment and alert in case of a trend
 
 
 ∙Coordinate with Clients SM Team as well as MBC Account Managers
 
 
 ∙Build relationships with Followers and Customers
 
 
 
 
 
 Requirements:
 
 
 ∙ Minimum 1 year of experience in social media or chat accounts
 
 
 ∙Excellent interpersonal and presentations skills
 
 
 ∙Hands on experience with social media management
 
 
 ∙Attention to detail, critical-thinker and problem-solver
 
</div>

Community Manager

Join MBC GROUP and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MBC GROUP

ABOUT_COMPANY

Data Scientist

Customer Excellence Team Lead

Content Protection Specialist

Community Manager