Qureos Mentor

MBC GROUP

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 MBC Group: NOW HIRING &mdash; English QC Specialist &ndash; (Freelance - 3 Months, on-site &ndash; Media Production City - 6th of October)
 
 
 
 
 
 Responsibilities:
 
 
 - Perform quality control for both subtitles and dubbing projects.
 
 
 - Ensure linguistic accuracy, timing alignment, and consistency of content.
 
 
 - Identify and correct errors in scripts, translations, and audio synchronization.
 
 
 - Collaborate with adaptation specialists and audio engineers to maintain high production standards.
 
 
 
 
 
 Required Skills and Experience:
 
 
 - Native or fluent English speaker with excellent attention to detail.
 
 
 - Experience in QC, subtitling, or dubbing projects is preferred.
 
 
 - Ability to work under tight deadlines and provide constructive feedback.
 
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English QC Specialist

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 Responsibilities
 
 
 The role's responsibilities listed below are focused on day-to-day operations but are not limited to:
 
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 Respond to customers&rsquo; inquiries via support channels promptly and professionally.
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 Show empathy and patience when dealing with customers&rsquo; inquiries with strong problem-solving skills.
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 Identify and assess customers&rsquo; needs and provide appropriate solutions and alternatives when necessary to achieve positive customer satisfaction.
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 &bull; Supporting front line representatives and providing timely feedback for a seamless customer experience.
 
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 Keep accurate records of customer interactions, transactions, comments, and complaints.
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 Collaborate with other departments to ensure timely resolution of customer issues.
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 Follow up with internal and external teams to ensure the inquiries, complaints, and escalations are resolved to customers&rsquo; satisfaction.
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 Provide product and service information to customers, guiding them through features and functionalities.
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 Handle customer complaints, provide appropriate solutions, and escalate issues if needed.
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 Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
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 Assist in maintaining a positive and professional company image through interactions with customers.
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 Requirements
 
 
 The role's requirements listed below are the basic ones needed to operate on a day-to-day basis:
 
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 2+ years of experience in customer service or a related role (preferred to be as an SME &ldquo;Subject Matter Expert&rdquo; or escalations support).
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 Flexibility to work in shifts, weekends and on public holidays.
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 Bachelor's degree is required.
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 Experience using SalesForce and other CRM systems.
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 Excellent communication skills, both verbal and written.
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 Native or advanced speaking and writing Arabic are a must.
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Customer Support Representative

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 Job Summary
 
 
 We are looking for a Senior Backend Software Engineer to join our engineering team in Egypt. The ideal candidate will be responsible for designing, developing, and maintaining scalable backend systems and APIs that support high-performance applications. This role requires strong experience in Java, Spring, Spring Boot, cloud platforms, and both SQL and NoSQL databases.
 
 
 Key Responsibilities
 
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 Design, develop, and maintain backend services and APIs using Java, Spring, and Spring Boot.
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 Build scalable, secure, and high-performing distributed systems.
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 Design system architecture and contribute to technical decisions and engineering best practices.
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 Integrate with cloud services and deploy applications on AWS and GCP.
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 Work with both SQL and NoSQL databases, ensuring performance, reliability, and scalability.
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 Optimize application performance, troubleshoot production issues, and improve system stability.
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 Collaborate closely with product managers, frontend engineers, QA, DevOps, and other stakeholders.
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 Write clean, maintainable, and well-tested code.
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 Review code, mentor team members, and support technical growth across the team.
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 Participate in system design discussions, technical planning, and architecture reviews.
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 Ensure engineering best practices in security, observability, and reliability are followed.
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 Required Qualifications
 
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 Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.
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 5+ years of experience in backend software development.
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 Strong hands-on experience with Java.
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 Strong experience with Spring Framework and Spring Boot.
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 Good experience building RESTful APIs and microservices.
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 Solid experience with AWS and GCP cloud platforms.
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 Strong experience with SQL databases such as MySQL, PostgreSQL, or similar.
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 Strong experience with NoSQL databases such as MongoDB, DynamoDB, Cassandra, or similar.
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 Good understanding of distributed systems, scalability, performance tuning, and resilience.
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 Experience with CI/CD pipelines, version control, and modern development practices.
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 Strong problem-solving skills and ability to work in a fast-paced environment.
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 Good communication skills and ability to work effectively within cross-functional teams.
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 Preferred Qualifications
 
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 Experience with containerization and orchestration tools such as Docker and Kubernetes.
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 Experience with messaging systems such as Kafka or RabbitMQ.
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 Familiarity with monitoring and observability tools.
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 Experience working in agile development environments.
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 Exposure to security best practices and cloud-native architecture patterns.
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 What We Are Looking For
 
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 Strong ownership and accountability.
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 Ability to lead technical initiatives and drive backend architecture improvements.
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 A collaborative mindset and willingness to support team growth.
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 Passion for building reliable and scalable systems.
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Senior Backend Software Engineer

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 Responsibilities:
 
 
 ∙ Communicates directly with fans to build strong relationships and establishes a visible external presence on both brand and community social channels
 
 
 ∙ Respond to customer comments and inquiries
 
 
 ∙ Respond to customers in a timely manner
 
 
 ∙Monitors social discussion and sentiment to identify common themes and conversations and report on Voice of Customers/sentiment and alert in case of a trend
 
 
 ∙Coordinate with Clients SM Team as well as MBC Account Managers
 
 
 ∙Build relationships with Followers and Customers
 
 
 
 
 
 Requirements:
 
 
 ∙ Minimum 1 year of experience in social media moderation or customer service [chat accounts]
 
 
 ∙Excellent interpersonal and presentations skills
 
 
 ∙Hands on experience with social media management
 
 
 ∙Attention to detail, critical-thinker and problem-solver
 
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Community Manager

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 MBC Group: NOW HIRING &mdash; Adaptation Specialist &ndash; (Freelance - 3 Months, on-site &ndash; Media Production City - 6th of October)
 
 
 
 
 
 Responsibilities:
 
 
 - Adapt scripts from various Arabic dialects or other source languages into fluent, natural English for dubbing.
 
 
 - Maintain cultural relevance, tone, and intent of the original content.
 
 
 - Ensure dialogue flows naturally and fits the timing constraints of on-screen lip movements.
 
 
 - Collaborate closely with language specialists, directors, and audio engineers to achieve high-quality adaptations.
 
 
 
 
 
 Required Skills and Experience:
 
 
 - Strong command of English with excellent writing and editing skills.
 
 
 - Experience in script adaptation for dubbing or localization projects.
 
 
 - Familiarity with multiple dialects or linguistic nuances is a plus.
 
 
 - Experience with AI tools for script adaptation is desirable.
 
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Adaptation Specialist