Qureos Mentor

MBC GROUP

<div>
 
 Responsibilities
 
 
 The role's responsibilities listed below are focused on day-to-day operations but are not limited to:
 
 <ul>
 <li>
 Respond to customers&rsquo; inquiries via support channels promptly and professionally.
 </li>
 <li>
 Show empathy and patience when dealing with customers&rsquo; inquiries with strong problem-solving skills.
 </li>
 <li>
 Identify and assess customers&rsquo; needs and provide appropriate solutions and alternatives when necessary to achieve positive customer satisfaction.
 </li>
 </ul>
 
 &bull; Supporting front line representatives and providing timely feedback for a seamless customer experience.
 
 <ul>
 <li>
 Keep accurate records of customer interactions, transactions, comments, and complaints.
 </li>
 <li>
 Collaborate with other departments to ensure timely resolution of customer issues.
 </li>
 <li>
 Follow up with internal and external teams to ensure the inquiries, complaints, and escalations are resolved to customers&rsquo; satisfaction.
 </li>
 <li>
 Provide product and service information to customers, guiding them through features and functionalities.
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions, and escalate issues if needed.
 </li>
 <li>
 Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
 </li>
 <li>
 Assist in maintaining a positive and professional company image through interactions with customers.
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 The role's requirements listed below are the basic ones needed to operate on a day-to-day basis:
 
 <ul>
 <li>
 2+ years of experience in customer service or a related role (preferred to be as an SME &ldquo;Subject Matter Expert&rdquo; or escalations support).
 </li>
 <li>
 Flexibility to work in shifts, weekends and on public holidays.
 </li>
 <li>
 Bachelor's degree is required.
 </li>
 <li>
 Experience using SalesForce and other CRM systems.
 </li>
 <li>
 Excellent communication skills, both verbal and written.
 </li>
 <li>
 Native or advanced speaking and writing Arabic are a must.
 </li>
 </ul>
 
 
</div>

Customer Support Representative

<div>
 
 Job Summary
 
 
 We are looking for a Senior Backend Software Engineer to join our engineering team in Egypt. The ideal candidate will be responsible for designing, developing, and maintaining scalable backend systems and APIs that support high-performance applications. This role requires strong experience in Java, Spring, Spring Boot, cloud platforms, and both SQL and NoSQL databases.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Design, develop, and maintain backend services and APIs using Java, Spring, and Spring Boot.
 </li>
 <li>
 Build scalable, secure, and high-performing distributed systems.
 </li>
 <li>
 Design system architecture and contribute to technical decisions and engineering best practices.
 </li>
 <li>
 Integrate with cloud services and deploy applications on AWS and GCP.
 </li>
 <li>
 Work with both SQL and NoSQL databases, ensuring performance, reliability, and scalability.
 </li>
 <li>
 Optimize application performance, troubleshoot production issues, and improve system stability.
 </li>
 <li>
 Collaborate closely with product managers, frontend engineers, QA, DevOps, and other stakeholders.
 </li>
 <li>
 Write clean, maintainable, and well-tested code.
 </li>
 <li>
 Review code, mentor team members, and support technical growth across the team.
 </li>
 <li>
 Participate in system design discussions, technical planning, and architecture reviews.
 </li>
 <li>
 Ensure engineering best practices in security, observability, and reliability are followed.
 </li>
 </ul>
 
 Required Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.
 </li>
 <li>
 5+ years of experience in backend software development.
 </li>
 <li>
 Strong hands-on experience with Java.
 </li>
 <li>
 Strong experience with Spring Framework and Spring Boot.
 </li>
 <li>
 Good experience building RESTful APIs and microservices.
 </li>
 <li>
 Solid experience with AWS and GCP cloud platforms.
 </li>
 <li>
 Strong experience with SQL databases such as MySQL, PostgreSQL, or similar.
 </li>
 <li>
 Strong experience with NoSQL databases such as MongoDB, DynamoDB, Cassandra, or similar.
 </li>
 <li>
 Good understanding of distributed systems, scalability, performance tuning, and resilience.
 </li>
 <li>
 Experience with CI/CD pipelines, version control, and modern development practices.
 </li>
 <li>
 Strong problem-solving skills and ability to work in a fast-paced environment.
 </li>
 <li>
 Good communication skills and ability to work effectively within cross-functional teams.
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 Experience with containerization and orchestration tools such as Docker and Kubernetes.
 </li>
 <li>
 Experience with messaging systems such as Kafka or RabbitMQ.
 </li>
 <li>
 Familiarity with monitoring and observability tools.
 </li>
 <li>
 Experience working in agile development environments.
 </li>
 <li>
 Exposure to security best practices and cloud-native architecture patterns.
 </li>
 </ul>
 
 What We Are Looking For
 
 <ul>
 <li>
 Strong ownership and accountability.
 </li>
 <li>
 Ability to lead technical initiatives and drive backend architecture improvements.
 </li>
 <li>
 A collaborative mindset and willingness to support team growth.
 </li>
 <li>
 Passion for building reliable and scalable systems.
 </li>
 </ul>
 
 
</div>

Senior Backend Software Engineer

<div>
 
 MBC Group: NOW HIRING &mdash; English QC Specialist &ndash; (Freelance - 3 Months, on-site &ndash; Media Production City - 6th of October)
 
 
 
 
 
 Responsibilities:
 
 
 - Perform quality control for both subtitles and dubbing projects.
 
 
 - Ensure linguistic accuracy, timing alignment, and consistency of content.
 
 
 - Identify and correct errors in scripts, translations, and audio synchronization.
 
 
 - Collaborate with adaptation specialists and audio engineers to maintain high production standards.
 
 
 
 
 
 Required Skills and Experience:
 
 
 - Native or fluent English speaker with excellent attention to detail.
 
 
 - Experience in QC, subtitling, or dubbing projects is preferred.
 
 
 - Ability to work under tight deadlines and provide constructive feedback.
 
</div>

English QC Specialist

<div>
 
 Job Summary
 
 
 We are looking for a Software Engineer to join our engineering team in Egypt. The ideal candidate will be responsible for designing, developing, and maintaining scalable backend systems and APIs that support high-performance applications. This role requires strong experience in Java, Spring, Spring Boot, cloud platforms, and both SQL and NoSQL databases.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Design, develop, and maintain backend services and APIs using Java, Spring, and Spring Boot.
 </li>
 <li>
 Build scalable, secure, and high-performing distributed systems.
 </li>
 <li>
 Design system architecture and contribute to technical decisions and engineering best practices.
 </li>
 <li>
 Integrate with cloud services and deploy applications on AWS and GCP.
 </li>
 <li>
 Work with both SQL and NoSQL databases, ensuring performance, reliability, and scalability.
 </li>
 <li>
 Optimize application performance, troubleshoot production issues, and improve system stability.
 </li>
 <li>
 Collaborate closely with product managers, frontend engineers, QA, DevOps, and other stakeholders.
 </li>
 <li>
 Write clean, maintainable, and well-tested code.
 </li>
 <li>
 Review code, mentor team members, and support technical growth across the team.
 </li>
 <li>
 Participate in system design discussions, technical planning, and architecture reviews.
 </li>
 <li>
 Ensure engineering best practices in security, observability, and reliability are followed.
 </li>
 </ul>
 
 Required Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Software Engineering, or a related field.
 </li>
 <li>
 Minimum 2+ years of experience in backend software development.
 </li>
 <li>
 Strong hands-on experience with Java.
 </li>
 <li>
 Strong experience with Spring Framework and Spring Boot.
 </li>
 <li>
 Good experience building RESTful APIs and microservices.
 </li>
 <li>
 Solid experience with AWS and GCP cloud platforms.
 </li>
 <li>
 Strong experience with SQL databases such as MySQL, PostgreSQL, or similar.
 </li>
 <li>
 Strong experience with NoSQL databases such as MongoDB, DynamoDB, Cassandra, or similar.
 </li>
 <li>
 Good understanding of distributed systems, scalability, performance tuning, and resilience.
 </li>
 <li>
 Experience with CI/CD pipelines, version control, and modern development practices.
 </li>
 <li>
 Strong problem-solving skills and ability to work in a fast-paced environment.
 </li>
 <li>
 Good communication skills and ability to work effectively within cross-functional teams.
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 Experience with containerization and orchestration tools such as Docker and Kubernetes.
 </li>
 <li>
 Experience with messaging systems such as Kafka or RabbitMQ.
 </li>
 <li>
 Familiarity with monitoring and observability tools.
 </li>
 <li>
 Experience working in agile development environments.
 </li>
 <li>
 Exposure to security best practices and cloud-native architecture patterns.
 </li>
 </ul>
 
 What We Are Looking For
 
 <ul>
 <li>
 Strong ownership and accountability.
 </li>
 <li>
 Ability to lead technical initiatives and drive backend architecture improvements.
 </li>
 <li>
 A collaborative mindset and willingness to support team growth.
 </li>
 <li>
 Passion for building reliable and scalable systems.
 </li>
 </ul>
 
 
</div>

Software Engineer

<div>
 
 MBC Group: NOW HIRING &mdash; Adaptation Specialist &ndash; (Freelance - 3 Months, on-site &ndash; Media Production City - 6th of October)
 
 
 
 
 
 Responsibilities:
 
 
 - Adapt scripts from various Arabic dialects or other source languages into fluent, natural English for dubbing.
 
 
 - Maintain cultural relevance, tone, and intent of the original content.
 
 
 - Ensure dialogue flows naturally and fits the timing constraints of on-screen lip movements.
 
 
 - Collaborate closely with language specialists, directors, and audio engineers to achieve high-quality adaptations.
 
 
 
 
 
 Required Skills and Experience:
 
 
 - Strong command of English with excellent writing and editing skills.
 
 
 - Experience in script adaptation for dubbing or localization projects.
 
 
 - Familiarity with multiple dialects or linguistic nuances is a plus.
 
 
 - Experience with AI tools for script adaptation is desirable.
 
</div>

Adaptation Specialist

<div>
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Verify that the content of tapes is correct.
 </li>
 <li>
 Communicate to the Library for making amendment entries in What&rsquo;s On.
 </li>
 <li>
 Coordinate editorial review, promotional use, &amp; subtitling.
 </li>
 <li>
 Logging tapes correctly in the system once received.
 </li>
 <li>
 Ensure all produced and acquired content available for transmission in advance as per the required timeline
 </li>
 <li>
 Following up content delivery with suppliers and following up in case of technical problems to get replacement materials in a timely manner.
 </li>
 <li>
 Deliver scheduled transmission tapes to the schedulers, transmission or library by ensuring materials are subtitled or dubbed in time.
 </li>
 <li>
 Sorting the tapes channel wise &amp; date of transmission wise &amp; providing it to Producers.
 </li>
 <li>
 Ensuring sub-titling or dubbing is done for the tapes if required.
 </li>
 <li>
 Liaise with distributors, subtitling &amp; dubbing companies on supply of materials in time for transmission.
 </li>
 <li>
 Coordinate with the Rights Management department to obtain contract numbers and house numbers for programs and series, ensuring they are properly recorded in the system
 
 .
 
 </li>
 <li>
 Coordinate professionally with the Editing Department in preparing ARM versions of programs and series to support the censorship and compliance review process
 
 .
 
 </li>
 </ul>
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor Degree in Mass Communication &amp; Media
 </li>
 <li>
 Minimum 3 years experience in a similar position
 </li>
 <li>
 Responsible and reliable
 </li>
 <li>
 Able to work long shift hours and weekends
 </li>
 <li>
 Able to work accurately and reliably in a high-volume environment
 </li>
 <li>
 Have a strong service ethic
 </li>
 <li>
 Good IT skills
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good command in English &amp; Arabic
 </li>
 <li>
 Team player
 </li>
 </ul>
</div>

Channel Executive

Join MBC GROUP and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.