Qureos Mentor

MBC GROUP

<div>
 
 Responsibilities:
 
 
 ∙ Communicates directly with fans to build strong relationships and establishes a visible external presence on both brand and community social channels
 
 
 ∙ Respond to customer comments and inquiries
 
 
 ∙ Respond to customers in a timely manner
 
 
 ∙Monitors social discussion and sentiment to identify common themes and conversations and report on Voice of Customers/sentiment and alert in case of a trend
 
 
 ∙Coordinate with Clients SM Team as well as MBC Account Managers
 
 
 ∙Build relationships with Followers and Customers
 
 
 
 
 
 Requirements:
 
 
 ∙ Minimum 1 year of experience in social media or chat accounts
 
 
 ∙Excellent interpersonal and presentations skills
 
 
 ∙Hands on experience with social media management
 
 
 ∙Attention to detail, critical-thinker and problem-solver
 
</div>

Community Manager

<div>
 
 
 About Us:
 
 
 
 
 MBC Group is the largest owner and operator of satellite TV and radio networks, VOD, and digital services, based in Diplomatic Quarter, Riyadh. It broadcasts a portfolio of Arabic and Western entertainment channels as well as managing the Al Arabiya news channel. In addition, MBC Group owns and operates Shahid: the world&rsquo;s leading Arabic VOD and SVOD streaming platform by MBC GROUP, offering premium content to families, including binge worthy exclusive Shahid Original Series; Shahid Premieres; Arabic movies fresh off the box-office; live TV channels in true HD quality
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Manage end-to-end HR operations including onboarding, contracts, employee data updates, transfers, and offboarding processes.
 
 
 Oversee personnel files and ensure accurate documentation in both digital and physical formats.
 
 
 Ensure full compliance with Egyptian labor law, social insurance procedures, and internal HR policies.
 
 
 Prepare HR documentation including employment contracts, offer letters, confirmation letters, and variation letters.
 
 
 Manage employee leaves, attendance updates, and ensure accuracy of HRIS records.
 
 
 Coordinate new hire requirements with line managers, IT, and relevant departments for smooth onboarding.
 
 
 Liaise with labor and social insurance authorities to process monthly updates and new hire registration.
 
 
 Maintain HRIS data integrity (Oracle), create accounts, update records, and run regular data audits.
 
 
 Support HR reporting through data extraction, analysis, and preparation of employee reports.
 
 
 Provide guidance and support to employees regarding HR policies, benefits, leaves, and general inquiries.
 
 
 Assist in handling employee relations cases by gathering documentation and supporting HR management.
 
 
 Manage medical and life insurance processes, including enrollments and claims.
 
 
 Contribute to HR projects, process improvements, and system enhancements.
 
 
 
 
 
 
 Requirements:
 
 
 
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 
 
 5+ years of experience in HR functions
 
 
 Strong knowledge of Egyptian labor law and social insurance regulations.
 
 
 Hands-on experience with HRIS systems (Oracle Fusion) and workflow management.
 
 
 Excellent attention to detail and strong data accuracy skills.
 
 
 Strong communication and interpersonal skills.
 
 
 Ability to manage confidential information with professionalism.
 
 
 Proficiency in MS Office, especially Excel and Word.
 
 
 Strong organizational and time management abilities.
 
 
 Excellent proficiency in English and Arabic.
 
 
 
 
 
 
 MM
 
 
</div>

Senior Human Resources Officer

<div>
 
 We are seeking a Resource Allocation Officer / Project Coordinator to join our team and help us optimize our resources across various projects and teams. You will be supporting the process of planning resources capacity and tracking workload and utilization. You will also work closely with the Resource Allocation Manager and Project Managers as well as Team Leads to provide support and guidance on resource allocation issues and processes. To be successful in this role, you should have strong business acumen, effective communication, excellent analytical and organizational skills as well as a solid understanding of project management principles and tools. Prior experience in resource allocation or project coordination in a fast-paced and dynamic environment is preferred.
 
 
 
 
 
 Responsibilities:
 
 
 - Report on employees&rsquo; workload and utilization.
 
 
 - Track day-to-day project activities and update corresponding reporting.
 
 
 - Maintain tools we use to track capacity, workload and utilization and update when required.
 
 
 - Document processes and generate reports on resource allocation metrics.
 
 
 - Design and produce high-quality presentations using PowerPoint.
 
 
 - Provide Resource Allocation Manager with support and Project Managers with advice/updates on resource planning and allocation issues.
 
 
 - Liaise with MBC Group teams e.g. HR, Finance to support project and resource reporting. - Maintain successful relationships with employees across teams as well as management by demonstrating effective communication with all levels in the organization.
 
 
 - Offer onboarding training for new joiners to be able to utilize our resource planning tools.
 
 
 
 
 
 Requirements:
 
 
 - Bachelor&rsquo;s degree in IT, Business Administration, or a related field.
 
 
 - Strong business acumen and ability to grasp the business quickly.
 
 
 - Advanced skills in data reporting (Excel, Power BI).
 
 
 - Proven record of producing high level PowerPoint presentations and documentation.
 
 
 - Familiarity with project management principles and tools e.g. Jira.
 
 
 - Familiarity with resource planning / scheduling tools e.g. Tempo.
 
 
 - Excellent interpersonal, and effective communication (Arabic and English) with employees from all levels of the organization.
 
 
 - Strong analytical, organizational, and problem-solving skills.
 
 
 - Ability to work under pressure and prioritize multiple tasks.
 
 
 - Proven experience in resource allocation or a similar role is preferred
 
</div>

Allocation Analyst

<div>
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 
 Model Development &amp; Implementatio
 
 n: Design, build, and deploy machine learning models to solve complex business problems. These may include predictive analytics, recommendation systems, anomaly detection, classification, and other machine learning tasks
 </li>
 <li>
 
 .AI Solution
 
 s: Create and optimize AI-driven solutions that can automate processes, improve decision-making, and enhance user experiences across various business functions
 </li>
 <li>
 
 .Data Analysis &amp; Exploratio
 
 n: Conduct thorough analysis of large datasets to uncover patterns, trends, and insights that inform business strategies and model development
 </li>
 <li>
 
 .Collaborative Problem Solvin
 
 g: Partner with business stakeholders to understand their goals and challenges, and translate these into data-driven solutions and models that align with the organization&rsquo;s objectives
 </li>
 <li>
 
 .Model Optimizatio
 
 n: Continuously monitor, fine-tune, and improve the performance of machine learning models through evaluation, experimentation, and iteration
 </li>
 <li>
 
 .Scalability &amp; Performanc
 
 e: Ensure that AI models and solutions can scale effectively in production environments, handling large volumes of data while maintaining high performance and reliability
 </li>
 <li>
 
 .Stay Current with AI Trend
 
 s: Keep up-to-date with the latest advancements in AI, machine learning, and data science to propose innovative techniques and technologies that can drive competitive advantage
 </li>
 <li>
 
 .Reporting &amp; Communicatio
 
 n: Present findings, model results, and actionable insights to both technical and non-technical stakeholders, ensuring clarity and alignment on business impacts
 </li>
 </ul>
 
 
 
 
 
 .
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 :
 
 Bachelor's or Master's degree in Computer Science, Data Science, Statistics, Mathematics, Engineering, or a related fie
 </li>
 <li>
 ld.Proven experience (5+ years) as a Data Scientist, with a focus on machine learning, AI, and advanced analyti
 </li>
 <li>
 cs.Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholde
 </li>
 <li>
 rs.Strong proficiency in programming languages such as Python, R, or simil
 </li>
 <li>
 ar.Hands-on experience with machine learning frameworks (e.g., TensorFlow, PyTorch, scikit-learn, Keras) and tools for model development, training, and evaluati
 </li>
 <li>
 on.Expertise in data manipulation and analysis using tools like Pandas, NumPy, SQL, or simil
 </li>
 <li>
 ar.Solid understanding of statistical methods, hypothesis testing, and data modeling techniqu
 </li>
 <li>
 es.Experience with cloud platforms (e.g., AWS, Azure, GCP) and deploying models in cloud environments is a pl
 </li>
 </ul>
 
 
 
 us.
</div>

Data Scientist

<div>
 
 
 Responsibilities :
 
 
 
 
 
 <ul>
 <li>
 Oversee file-based ingest processes, including hard drives, FTP transfers, SD cards, and camera cards.
 </li>
 <li>
 Organize, catalog, and maintain digital media assets using our Media Asset Management system.
 </li>
 <li>
 Ensure consistent metadata tagging, file naming conventions, and storage structures.
 </li>
 <li>
 Oversee archival processes and the migration of legacy media into digital formats.
 </li>
 <li>
 Collaborate with production, editorial, marketing, and legal teams to manage rights and usage compliance.
 </li>
 <li>
 Provide support for content search, retrieval, and secure distribution across departments.
 </li>
 <li>
 Quality control of material before distribution
 </li>
 <li>
 Conduct regular housekeeping of editing workstations, metadata databases and post-production servers
 </li>
 <li>
 Troubleshoot operational issues and report any system irregularities to Broadcast IT engineers
 </li>
 </ul>
 
 
 
 
 
 Requirements :
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in media, Information Management, computer engineering or a related field.
 </li>
 <li>
 Minimum 5 years&rsquo; experience in media asset management and archival work in a broadcasting environment.
 </li>
 <li>
 Experience with NLE systems (Adobe Premiere, Avid Media Composer), AVID Media Central | Production Management and Media Central Platform
 </li>
 <li>
 Strong knowledge of MAM systems (e.g., Avid, Dalet, or similar).
 </li>
 <li>
 Familiarity with video formats, codecs, and digital media workflows
 </li>
 <li>
 Highly organized with strong attention to detail and a proactive mindset.
 </li>
 <li>
 Excellent communication skills and ability to manage multiple priorities.
 </li>
 <li>
 Strong troubleshooting and problem-solving abilities
 </li>
 <li>
 Ability to work flexible hours, including night shifts, weekends, and holidays when required
 </li>
 </ul>
</div>

Media Management/Archivist

<div>
 
 Responsibilities
 
 
 The role's responsibilities listed below are focused on day-to-day operations but are not limited to:
 
 <ul>
 <li>
 Respond to customers&rsquo; inquiries via support channels promptly and professionally.
 </li>
 <li>
 Show empathy and patience when dealing with customers&rsquo; inquiries with strong problem-solving skills.
 </li>
 <li>
 Identify and assess customers&rsquo; needs and provide appropriate solutions and alternatives when necessary to achieve positive customer satisfaction.
 </li>
 </ul>
 
 &bull; Supporting front line representatives and providing timely feedback for a seamless customer experience.
 
 <ul>
 <li>
 Keep accurate records of customer interactions, transactions, comments, and complaints.
 </li>
 <li>
 Collaborate with other departments to ensure timely resolution of customer issues.
 </li>
 <li>
 Follow up with internal and external teams to ensure the inquiries, complaints, and escalations are resolved to customers&rsquo; satisfaction.
 </li>
 <li>
 Provide product and service information to customers, guiding them through features and functionalities.
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions, and escalate issues if needed.
 </li>
 <li>
 Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
 </li>
 <li>
 Assist in maintaining a positive and professional company image through interactions with customers.
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 The role's requirements listed below are the basic ones needed to operate on a day-to-day basis:
 
 <ul>
 <li>
 2+ years of experience in customer service or a related role (preferred to be as an SME &ldquo;Subject Matter Expert&rdquo; or escalations support).
 </li>
 <li>
 Flexibility to work in shifts, weekends and on public holidays.
 </li>
 <li>
 Bachelor's degree is required.
 </li>
 <li>
 Experience using SalesForce and other CRM systems.
 </li>
 <li>
 Excellent communication skills, both verbal and written.
 </li>
 <li>
 Native or advanced speaking and writing Arabic are a must.
 </li>
 </ul>
 
 
</div>

Customer Support Representative

<div>
 
 
 About Us:
 
 
 
 
 MBC Group is the largest owner and operator of satellite TV and radio networks, VOD, and digital services, based in Diplomatic Quarter, Riyadh. It broadcasts a portfolio of Arabic and Western entertainment channels as well as managing the Al Arabiya news channel. In addition, MBC Group owns and operates Shahid: the world&rsquo;s leading Arabic VOD and SVOD streaming platform by MBC GROUP, offering premium content to families, including binge worthy exclusive Shahid Original Series; Shahid Premieres; Arabic movies fresh off the box-office; live TV channels in true HD quality
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Handle inbound and outbound customer calls professionally and courteously.
 
 
 Provide accurate information and effective assistance to resolve customer inquiries and issues.
 
 
 Utilize strong communication skills to ensure a positive customer experience.
 
 
 Document customer interactions and maintain detailed records in the system.
 
 
 Collaborate with team members and other departments to address customer needs.
 
 
 Adhere to established policies and procedures for efficient call handling.
 
 
 Stay updated on product and service information to effectively assist customers.
 
 
 Meet performance targets, including call quality and resolution time.
 
 
 Manage the day-to-day operations of the care center, providing gaming expertise and support to users.
 
 
 Oversee and moderate Discord channels for various gaming communities.
 
 
 Combine deep gaming knowledge with community management skills to ensure a positive and engaging experience for care center clients and online #gaming community members.
 
 
 
 
 
 
 Requirements:
 
 
 
 Proven experience as a Contact Center Agent or in a similar role.
 
 
 FLUENT English.
 
 
 Familiarity with call center systems and customer service software.
 
 
 Ability to multitask and prioritize in a fast-paced environment.
 
 
 Exceptional interpersonal and communication skills.
 
 
 Strong problem-solving and decision-making abilities.
 
 
 Flexibility to work in shifts, including evenings and weekends.
 
 
 Passion for gaming with an understanding of online gaming communities.
 
 
 Experience in community management, especially on platforms like Discord, is a plus.
 
 
 
 
 
 
 MM
 
 
</div>

Contact Center Agent

Join MBC GROUP and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.