Qureos Mentor

McDonald's

<div>
 
 
 About McDonald&rsquo;s:
 
 
 
 One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 
 
 
 
 
 
 Service Experience Manager (G4)
 
 
 
 
 Company Description:
 
 
 
 McDonald&rsquo;s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald&rsquo;s remains one of the world&rsquo;s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world
 
 .
 
 
 
 At McDonald&rsquo;s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet.
 
 
 We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.
 
 
 
 
 
 
 Job Description:
 
 
 
 At McDonald's, we believe that our success begins and ends with our people. We are committed to fostering an inclusive culture where every employee can thrive and contribute their best.
 
 
 The Service Experience Manager within the Enterprise Service Management (ESM) team will play a key role in shaping the future of service delivery across the enterprise. In this role, they will help design how employees, franchisees, and suppliers interact with digital service channels &ndash; ensuring every experience is intuitive, consistent and seamless. They will work together with the Service Experience Lead and functional teams to bring user-centered design to life &ndash; translating insights into actionable designs, driving alignment across journeys and touchpoints, and ensuring service experiences not only meet business needs but exceed user expectations. They will support the activation and governance of service experience practices, including journey mapping, persona development, and multi-channel experience design, helping to embed experience excellence at the heart of every service interaction.
 
 
 
 
 
 
 In this role, you will:
 
 
 <ul>
 <li>
 Execute the service experience design framework across digital employee touchpoints (e.g., ServiceNow), applying defined methods and standards to support seamless and user-centered interactions
 </li>
 <li>
 Socialize service experience standards with cross-functional teams and ensure consistent application across all service initiatives
 </li>
 <li>
 Conduct user journey mapping, persona research, and touchpoint analysis to enhance understanding of user needs and drive experience improvements across service channels
 </li>
 <li>
 Support the roll-out and maintenance of a unified service channel strategy, including chat, voice, self-service, and case/incident management; monitor alignment with the enterprise tiered support model to ensure a cohesive user experience
 </li>
 <li>
 Analyze routing and shift-left performance, including request volumes, categorization accuracy, self-service performance, deflection trends; support the deployment and use of AI tools (e.g., NowAssist) to improve resolution speed
 </li>
 <li>
 Monitor and report on service experience KPIs (e.g., CSAT, NPS, XLA, CES) and support measurement consistency across service organizations
 </li>
 <li>
 Analyze service adoption, consumption trends, and user behavior across channels (portal, mobile, chatbot, live agent, phone, helpdesk); translate data into actionable insights for experience improvements and operational efficiencies
 </li>
 <li>
 Perform quality control reviews across service touchpoints to identify design inconsistencies or deviations, and assist in implementing corrective actions that preserve experience integrity
 </li>
 <li>
 Manage intake of enhancement requests to the experience platform and partner with Product Owner and Tech EPP ESM (Platform Owner) to help shape solution requirements, define functional use cases, and translate business needs into scalable platform capabilities
 </li>
 <li>
 Assist in the development of communications, training, and enablement materials related to service experience initiatives to drive awareness, stakeholder readiness, and successful adoption of design changes
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree required
 </li>
 <li>
 7-11 years of experience supporting or driving strategy and planning within large, complex organizations, with demonstrated impact on service delivery, operational efficiency, or experience transformation
 </li>
 <li>
 Experience with enterprise service platforms such as ServiceNow or equivalent
 </li>
 <li>
 Experience in persona-based design, service journey mapping, and process simplification
 </li>
 <li>
 Comfortable navigating ambiguity and fast-evolving environments, with a proactive mindset and the ability to bring structure and clarity to complex challenges
 </li>
 <li>
 Strong, professional interpersonal and communications skills, both verbal and written
 </li>
 <li>
 Highly organized and detail-oriented, with the ability to manage competing priorities and maintain high-quality output in a fast-paced and ambiguous environment
 </li>
 </ul>
 
 
 
 
 
 Additional information:
 
 
 
 McDonald&rsquo;s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. McDonald&rsquo;s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national
 
 origin, age, disability status, medical
 
 condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.
 
</div>

Service Experience Manager [T500-19912]

<div><div><div><div><div><div>Restaurant Manager of the Future
Type of position: Full-time
Wage: $24.75 per hour 
The Opportunity: Flexible scheduling with a side of always feeling valued. A role in your local McDonald&rsquo;s restaurant offers a job combo that will fit YOU. This role is intended to be a short-term training role as you grow into the position of Restaurant Manager. 
Perks and Benefits:<ul><li>
Flexible scheduling</li><li>
Paid sick leave</li><li>
Tuition reimbursement and/or educational assistance</li><li>
Training and advancement opportunities</li><li>
Employee discounts</li><li>
Free meals at work</li><li>
Medical and dental insurance</li></ul>
and much, much more! 
Job Responsibilities: In addition to following McDonald&rsquo;s policies and procedures, this role is vital to operations in the restaurant because you&rsquo;ll learn to:<ul><li>
Lead the experience: Manage all aspects within the restaurant, including food production, guest service and experience, and direct crew and manager work</li><li>
Plan for success: Proactively lead and manage all People processes including but not limited to:</li><li><ul><li>
Recruiting, Hiring and Onboarding</li><li>
Staffing</li><li>
Performance Management</li><li>
Train, coach and motivate</li></ul></li><li>
Be in the know: Plan for and make critical business decisions around inventory, budget, and food ordering/costs</li><li>
Take action first: Ensure food safety measures are set and achieved to McDonald&rsquo;s standards of excellence</li><li>
Inspire and Empower: Maintain high level of standard for guest and employee safety</li><li>
Be results oriented: Oversee all operational needs of the restaurant, including maintenance plans to meet and exceed standards of excellence</li></ul>
Qualifications:
To be successful Restaurant Manager of the Future, you&rsquo;ll need:<ul><li>
A commitment to excellence and safety in the workplace</li><li>
Strong guest service and support focus;</li><li>
The ability to communicate effectively and anticipate guest needs; and</li><li>
To provide solutions and make decisions in a fast-paced environment</li></ul> 
So, what&rsquo;s your job combo?
Allergen&#8209;Aware Service &amp; Menu Compliance: As part of our team, you will be required to complete mandatory training on California&rsquo;s new Allergen Disclosure law (ADDE). You&rsquo;ll help ensure all menu items are labeled for the 'Top 9' allergens, respond to guest allergen inquiries professionally, and follow restaurant protocols to help protect guest safety and comply with state law.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s). 
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald&rsquo;s USA. This franchisee owns a license to use McDonald&rsquo;s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald&rsquo;s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald&rsquo;s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald&rsquo;s USA has no control over employment matters at the restaurant. McDonald&rsquo;s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired. 
This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.</div></div></div></div></div>
INDMANAGE</div>

Restaurant Manager of the Future

<div><div>The Maintenance Person assists management in achieving and maintaining outstanding interior and exterior restaurant cleanliness and maintaining restaurant equipment. As a member of the Maintenance Team, your restaurant will support you with the tools and training needed to succeed. 
 
The Maintenance Person&rsquo;s responsibilities may include, but are not limited to: 
 
<ul><li>Filtering oil fryers daily</li></ul> 
<ul><li>Maintaining outside grounds</li></ul> 
<ul><li>Clean equipment, inside and outside windows, stock rooms and restrooms</li></ul> 
<ul><li>Unload delivery truck 2 times a week</li></ul> 
<ul><li>Take out and empty trash compactor</li></ul> 
<ul><li>Change light bulbs</li></ul> 
<ul><li>Clean HVAC/Exhaust units and roof of debris</li></ul> 
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald&rsquo;s USA. This franchisee owns a license to use McDonald&rsquo;s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald&rsquo;s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald&rsquo;s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald&rsquo;s USA has no control over employment matters at the restaurant. McDonald&rsquo;s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired. 
 
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald&rsquo;s USA. This franchisee owns a license to use McDonald&rsquo;s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald&rsquo;s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald&rsquo;s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald&rsquo;s USA has no control over employment matters at the restaurant. McDonald&rsquo;s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.</div>
INDBOH</div>

Primary Maintenance Person

<div>Maintenance Team Member at McDonald's 
Join our team at a locally owned-and-operated McDonald&rsquo;s franchise - Burrell Family Restaurants! Here, you won&rsquo;t just earn a paycheck, you&rsquo;ll gain skills that last a lifetime. While we operate under the iconic McDonald's brand, our business is independently run, making our award-winning team and management locally-minded and community-oriented. 
Why Work With Us? 
<ul><li>
Career Opportunities: We offer more than just a job; we provide a place where you can grow, enjoy flexible hours, and seize significant advancement opportunities.</li><li>
Flexible Scheduling: Schedule your workweek with options for 3 or 4-day schedules that fit seamlessly into your lifestyle.</li><li>
Educational Advancement: Unlock your potential with our Archways to Opportunity program, high school bonuses, college tuition assistance, and English language courses.</li><li>
Future Benefits: Secure your future with benefits like a 401K plan, insurance options, and telehealth services.</li><li>
Enjoy Generous Discounts: Eat for free during shift and benefit from a 30% discount on meals</li><li>
Supportive Team Culture: Join a team that's driven by purpose, where continual learning and coaching help you reach new heights.</li></ul> 
So, What Does a Maintenance Team Member Do?
Maintain the restaurant&rsquo;s cleanliness and equipment integrity. Your responsibilities will include daily upkeep tasks like filtering oil fryers, maintaining the grounds, cleaning, and managing waste. 
Who We&rsquo;re Looking For:
We're on the lookout for individuals who are passionate about advancing their careers and embracing new responsibilities. Ideal candidates will have a great attitude, a readiness to learn, and reliable transportation. 
Additional Info:
This job posting contains some information about what it is like to work in a McDonald&rsquo;s restaurant, but it is not a complete job description. People who work in a McDonald&rsquo;s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job. 
By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald&rsquo;s USA. I understand that this franchisee is a separate company and a separate employer from McDonald&rsquo;s USA. Any information I provide in this application will be submitted only to
the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald&rsquo;s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.</div>

Maintenance Team Member

Join McDonald's and explore 18   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

McDonald's

ABOUT_COMPANY

Service Experience Manager [T500-19912]

Restaurant Manager of the Future

Primary Maintenance Person

Maintenance Team Member

Maintenance Team Member

Maintenance Team Member

Maintenance Team Member