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McS Logistics International Pvt Ltd

Open Position - 1. Export Customer Service Executive2. Import Customer Service ExecutiveLocation: Chembur East, Mumbai (Near Kurla East) Experience: 06 Months&ndash;2 Years Industry: Freight Forwarding / LogisticsAbout the RoleWe are looking for a proactive Import/Export Customer Service Executive (CS Executive) who can handle end-to-end customer coordination, documentation, and follow-ups for both Air &amp; Sea shipments. The role requires someone who can manage daily operational tasks with accuracy and ensure smooth communication with customers, vendors, and overseas agents.Key Responsibilities<ul><li>Coordinate end-to-end customer service for Import &amp; Export shipments (Sea &amp; Air).</li><li>Handle LCL/FCL shipment coordination and documentation.</li><li>Daily communication with overseas agents, shipping lines, CHA, transporters, and customers.</li><li>Prepare and verify shipping documents such as Invoice, Packing List, BL/AWB instructions, etc.</li><li>Track and update shipment status to clients.</li><li>Maintain strong follow-up and ensure timely completion of customs procedures.</li><li>Coordinate with internal teams for smooth cargo movement.</li><li>Ensure customer queries are resolved professionally and on time.</li></ul>Required Skills<ul><li>Knowledge of Sea &amp; Air coordination.</li><li>Understanding of custom processes and documentation.</li><li>Good communication and email drafting skills.</li><li>Ability to manage multiple shipments and deadlines.</li><li>Strong follow-up and customer-handling capability.</li></ul>Qualifications<ul><li>Graduate (Any stream).</li><li>06 Months &ndash;2 years of experience in Import/Export CS.</li><li>Freshers with relevant logistics knowledge are welcome.</li></ul>Work LocationChembur East, Mumbai (Easily accessible from Kurla East)Job Type: Full-timePay: ₹25,000.00 - ₹35,000.00 per monthWork Location: In person

Import / Export Customer Service Executive

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McS Logistics International Pvt Ltd

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Import / Export Customer Service Executive