Qureos Mentor

MCG Talent

<div>
 
 
 Director | Issues &amp; Crisis Management | Dammam, KSA
 
 
 
 
 
 
 We are partnering with a leading global communications consultancy to appoint a
 
 Director &mdash; Issues &amp; Crisis Management
 
 based in
 
 Dammam, KSA
 
 . This is a senior advisory role supporting high-profile regional and international clients on business-critical mandates, reputation risk, and complex stakeholder environments.
 
 
 
 
 
 The Director will play a central role in anticipating, managing, and responding to reputational, regulatory, and operational issues &mdash; providing strategic counsel to C-suite leaders and government stakeholders across sensitive, fast-moving situations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead end-to-end
 
 issues and crisis management
 
 mandates for major corporate and government clients
 </li>
 <li>
 Advise senior executives on
 
 reputation risk, crisis preparedness, and response strategy
 
 </li>
 <li>
 Develop
 
 scenario planning frameworks
 
 , holding statements, Q&amp;A, and escalation protocols
 </li>
 <li>
 Direct rapid-response media strategy and stakeholder communications during live issues
 </li>
 <li>
 Provide counsel on
 
 geopolitical, regulatory, and policy-driven developments
 
 impacting clients
 </li>
 <li>
 Manage cross-market teams and coordinate with legal, compliance, and public affairs advisors
 </li>
 <li>
 Support business development through crisis audits, risk assessments, and client proposals
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile
 
 
 <ul>
 <li>
 10&ndash;15+ years&rsquo; experience in
 
 issues management, crisis communications, or strategic advisory
 
 </li>
 <li>
 Background in a global agency, advisory firm, government entity, or in-house corporate affairs team
 </li>
 <li>
 Proven experience handling
 
 high-stakes, reputation-critical situations
 
 </li>
 <li>
 Strong understanding of the
 
 Saudi / GCC media, regulatory, and stakeholder landscape
 
 </li>
 <li>
 Exceptional executive presence and stakeholder management skills
 </li>
 <li>
 Experience advising
 
 C-suite and government stakeholders
 
 is essential
 </li>
 <li>
 Arabic language capability is advantageous but not mandatory
 </li>
 </ul>
 
 
</div>

Director - Issues & Crisis Management

<div>
 
 We are seeking a dynamic and results-oriented Management Consultant with expertise in digital and customer strategy to join our client's team.
 
 
 
 
 
 In this role, you will leverage your experience to help organizations navigate their digital transformation journeys and enhance customer engagement. The ideal candidate will possess strong analytical skills, strategic thinking, and a passion for driving impactful change.
 
 
 
 
 
 Key Responsibilities
 
 
 
 Client Engagement
 
 
 <ul>
 <li>
 Collaborate with clients to understand their business challenges and opportunities in the context of digital transformation and customer experience.
 </li>
 </ul>
 
 
 Strategy Development
 
 
 <ul>
 <li>
 Develop and implement comprehensive digital and customer strategies that align with clients' business objectives and enhance customer value.
 </li>
 </ul>
 
 
 Market Analysis
 
 
 <ul>
 <li>
 Conduct market research and competitive analysis to identify trends, insights, and best practices in digital and customer engagement.
 </li>
 </ul>
 
 
 Solution Design
 
 
 <ul>
 <li>
 Design and recommend innovative solutions that improve customer journeys, leveraging technology and data analytics.
 </li>
 </ul>
 
 
 Project Management
 
 
 <ul>
 <li>
 Lead and manage consulting projects, ensuring timely delivery, adherence to budget, and alignment with client expectations.
 </li>
 </ul>
 
 
 Stakeholder Communication
 
 
 <ul>
 <li>
 Communicate effectively with stakeholders, presenting findings, recommendations, and progress updates clearly and persuasively.
 </li>
 </ul>
 
 
 Performance Measurement
 
 
 <ul>
 <li>
 Establish KPIs and metrics to evaluate the success of digital strategies and customer initiatives, making data-driven recommendations for improvement.
 </li>
 </ul>
 
 
 Collaboration
 
 
 <ul>
 <li>
 Work closely with cross-functional teams, including technology, marketing, and operations, to ensure integrated solutions are developed and delivered.
 </li>
 </ul>
 
 
 Thought Leadership
 
 
 <ul>
 <li>
 Contribute to the firm&rsquo;s knowledge base by sharing insights, developing frameworks, and participating in practice development activities.
 </li>
 </ul>
 
 
</div>

Management Consultant

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Director - Issues & Crisis Management

Management Consultant