Abrar Admin

Medgulf Takaful

Job PurposeThe Operations Officer ensures the smooth and efficient daily functioning of the company&rsquo;s core insurance operations. This role supports policy administration, claims coordination, compliance, and cross-departmental workflows while helping to deliver high-quality service to clients, brokers, and internal teams.Key ResponsibilitiesOperational Support<ul><li>Coordinate the day-to-day administration of insurance policies including issuance, renewals, endorsements and data accuracy.</li><li>Assist with claims handling processes and ensure timely processing in accordance with company procedures and regulatory requirements.</li><li>Oversee documentation workflows and maintain precise records of all operational transactions.</li></ul>Process and Quality<ul><li>Monitor operations against standard operating procedures (SOPs) and identify areas for improvement.</li><li>Support periodic reviews of workflows to enhance efficiency, reduce errors, and implement best practices.</li><li>Assist in developing or updating internal policies and procedural documents to reflect business needs.</li></ul>Stakeholder Coordination<ul><li>Act as a key liaison between underwriting, claims, customer service, brokers, and other internal teams to ensure effective operational outcomes.</li><li>Handle inquiries from clients, brokers, and internal departments, escalating complex issues when necessary.</li><li>Coordinate with external partners (e.g., reinsurers, service providers) as required for operational matters.</li></ul>Compliance and Reporting<ul><li>Ensure compliance with insurance regulations, internal controls, and audit requirements.</li><li>Prepare regular operational reports, performance summaries, and exception reports for management.</li><li>Support internal and external audits by providing required documentation and clarifications.</li></ul>Job Type: Full-time

Officer - Operations

Join Medgulf Takaful and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Medgulf Takaful

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Officer - Operations