Officer - Operations

Job Purpose

The Operations Officer ensures the smooth and efficient daily functioning of the company’s core insurance operations. This role supports policy administration, claims coordination, compliance, and cross-departmental workflows while helping to deliver high-quality service to clients, brokers, and internal teams.

Key Responsibilities

Operational Support

• Coordinate the day-to-day administration of insurance policies including issuance, renewals, endorsements and data accuracy.
• Assist with claims handling processes and ensure timely processing in accordance with company procedures and regulatory requirements.
• Oversee documentation workflows and maintain precise records of all operational transactions.

Process and Quality

• Monitor operations against standard operating procedures (SOPs) and identify areas for improvement.
• Support periodic reviews of workflows to enhance efficiency, reduce errors, and implement best practices.
• Assist in developing or updating internal policies and procedural documents to reflect business needs.

Stakeholder Coordination

• Act as a key liaison between underwriting, claims, customer service, brokers, and other internal teams to ensure effective operational outcomes.
• Handle inquiries from clients, brokers, and internal departments, escalating complex issues when necessary.
• Coordinate with external partners (e.g., reinsurers, service providers) as required for operational matters.

Compliance and Reporting

• Ensure compliance with insurance regulations, internal controls, and audit requirements.
• Prepare regular operational reports, performance summaries, and exception reports for management.
• Support internal and external audits by providing required documentation and clarifications.

Job Type: Full-time