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MediTrans, LLC

Job Title: Overnight Dispatch AgentSummaryThe Overnight Dispatch Agent is responsible for answering incoming calls related to non-emergency discharges, ride requests, and customer inquiries. This role requires projecting a professional company image through courteous and effective phone communication while coordinating trip assignments efficiently during overnight hours.Essential Functions<ul><li>Answer incoming calls regarding Medicaid-eligible non-emergency discharges, ride requests, and estimated time of arrivals.</li><li>Enter and manage trip orders accurately within the computer system.</li><li>Provide timely and accurate information to providers, including projected service times.</li><li>Identify, research, and resolve customer or provider issues using internal systems.</li><li>Follow up on customer inquiries that are not immediately resolved.</li><li>Complete required call logs, reports, and documentation.</li><li>Organize, plan, and optimize daily and overnight trip route assignments in a cost-effective and efficient manner.</li><li>Support other departments and offices with trip assignments and coordination.</li><li>Ensure both short- and long-range planning is conducted to identify trips requiring eligibility verification.</li><li>Handle all calls and interactions in a professional and courteous manner with members, facilities, and employees.</li><li>Follow all company policies and procedures.</li><li>Perform additional duties as assigned.</li></ul>Qualifications Required<ul><li>Previous dispatch experience required.</li><li>Ability to read and comprehend simple instructions, short correspondence, and memos.</li><li>Strong analytical skills to review schedules and assign resources efficiently and cost-effectively.</li><li>Excellent organizational skills with strong attention to detail.</li><li>Ability to focus on assigned tasks in a fast-paced environment.</li><li>Ability to work collaboratively with internal departments and external facilities/providers.</li><li>Strong time management skills.</li><li>Ability to take direction well and adapt to changing priorities.</li><li>Computer literate with the ability to learn customer service and dispatch software applications.</li><li>Strong data entry skills.</li><li>Professional appearance and positive attitude.</li><li>Strong communication skills and ability to work well with others.</li><li>Willingness and ability to work a flexible overnight schedule.</li></ul>Job Type: Full-timePay: From $16.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Dispatching: 2 years (Required)</li></ul>Work Location: Hybrid remote in Lafayette, LA 70508

Overnight Non Emergency Dispatch Agent 7p-12a/5a-7a

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MediTrans, LLC

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Overnight Non Emergency Dispatch Agent 7p-12a/5a-7a