Abrar Admin

Medical Offices of Manhattan

Job Title: Call Center RepresentativeResponsibilities: - Answer incoming calls and respond to patient inquiries in a professional and courteous manner - Provide accurate information about appointment, services, and policies to patients - Maintain patients records by updating account information and documenting interactions - Follow communication scripts to ensure consistent and effective customer service - Escalate unresolved issues to appropriate departments for further investigation and resolution - Meet or exceed call center performance targets, including quality assurance and customer satisfaction metrics - Collaborate with team members and supervisors to improve processes and enhance the overall customer experienceSkills:-Medical Medical office experience: 1 - 2 years (Required) - Excellent phone etiquette with the ability to communicate clearly and effectively - Strong customer service skills with a focus on providing exceptional service - Knowledge of medical terminology and medical office procedures is a plus - Bilingual in English and other languages is a plus, as it allows for effective communication with a diverse customer base - Proficient in data entry and navigating computer systems accurately and efficiently - Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment - Strong problem-solving skills with the ability to think quickly on your feetAt our company, we value our employees and offer a supportive work environment that encourages growth and development. We provide comprehensive training to ensure you have the knowledge and skills needed to excel in your role as a Call Center Representative.If you are a motivated individual who is passionate about delivering excellent customer service, we would love to hear from you. Apply today to join our dynamic team!Job Type: Full-timePay: $22.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Call Center Representative

Join Medical Offices of Manhattan and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Medical Offices of Manhattan

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Call Center Representative