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Mercans

Overview The Senior Implementation Consultant (SIC) acts as the senior operational focal point for the internal and external stakeholders, including the clients, during the implementation of Mercans' services.This role is responsible for the operational aspects of the global payroll and SaaS implementations. The SIC is responsible for collecting, analyzing, and documenting the client's business requirements in accordance with Mercans' processes and requirements. The SIC communicates the business requirements to the internal stakeholders and ensures, following Mercans standard testing processes and protocols, that the system configurations implemented by Mercans meet the clients' and statutory requirements.This role is responsible for delivering the required operational training to the clients and ensuring that the operational Hypercare exit criteria are met for the transition of the services to the Business As Usual (BAU) phase.The SIC is responsible for managing the stakeholder communications related to the operational activities during the implementations, including Hypercare, in collaboration with the assigned Implementation Project and Program Managers (PM). Duties and responsibilities <ul><li>Planning & Kick-off: Understand the contractual scope for the clients being implemented. Support the PM in developing a Project Plan and implementation deliverables that align with the scope. Set up the required resources accesses for the client i.e. HR Blizz (HRB), and Google Drive, including creating the HRB instances.</li><li>Readiness Activities: In coordination with the respective stakeholders, ensure that the required implementation toolkit items are available to the clients.</li><li>Requirements Gathering: Conduct and lead the operational business requirements gathering, analysis, and documentation using the standard implementation toolkit artifacts i.e. Business Blueprint, Data Dictionary, Wage Type Catalogue, etc. Identify and document any process or scope gaps. When applicable, bring the scope gaps to the PM's and client's attention.</li><li>System Configuration: Ensure that the business requirements documentation is delivered to the Configuration Factory (CF) fully and on time. If required, schedule requirements clarification sessions with the CF and clients. Set up the parallel and production environments.</li><li>Integrations: Coordinate the requirements gathering i.e. Data Dictionary, Wage Types Catalogue, etc. with the integration workstream, if applicable. Conduct the operational testing of the integrations.</li><li>Master Data Migration: Conduct master data migration planning and prepare the master data migration templates, if applicable. Guide the clients with the master data migration steps, including cleansing, loading, and validating the master data. Provide the clients master data extracts from HRB for the clients validations. Investigate and resolve any discrepancies. Load the YTD data in accordance with the statutory and client-specific requirements.</li><li>Testing: Conduct, document and evidence the end-to-end operational testing i.e. UAT, SBT, parallel runs, etc. following Mercans' standard testing methodology and protocols. If agreed, conduct client specific testing.</li><li>Documentation: Ensure that the implementation processes are fully documented and evidenced in accordance with Mercans' standard requirements. Provide the evidence to the QCRM/Internal Audit teams.</li><li>Training: Deliver the operational training to the clients and ensure that all training materials and SOPs are available to the clients.</li><li>Go-Live Readiness: Complete the cutover activities from the Acceptance to the Production environments. Conduct the testing of the Production environment. Load the YTD and other relevant balances to the Production environment.</li><li>Hypercare: Execute or support the clients with the execution of the production payroll runs. Ensure that the Hypercare exit criteria are met. Complete the handover of the clients to the BAU teams in accordance with the standard processes. Obtain the signoff from the BAU teams of the successful handover of the clients.</li></ul> Job Specification Maryam Eshtairy (Recruiter) is in search of talented and motivated individuals for the post of Sr. Implementation Consultant - Middle East in the field of Human Resources in one of their office located in United Arab Emirates - United Arab Emirates. The ideal candidate should have qualification & requirements: undergraduate degree in accounting, finance, business, or it. Minimum of 9 years of payroll industry experience. Minimum qualification and at least 3 years of experience. The position require senior, implementation consultant, internal, implementation, global, payroll, saas, business, requirements, testing, protocols, system, statutory, training, exit, transition, internal audit mandatory skills. This is a Full-Time morning shift job.Disclaimer: Vacancies.ae is an exclusive platform that ought to help jobseekers & employers to be joint. We restrict any endorsement that demand for money and strictly advise against sharing personal or bank related information. If you notice any deception or fraudulent, kindly send us an email at .<img src="https://www.jobg8.com/Tracking.aspx?5qjw1LS3dsYsNbTIVr3TcYfk%2ftCTAf5%2fl" width="0" height="0" />

Sr. Implementation Consultant - Middle East

Category: Human Resources Career Level: Experienced (Non-Managerial) Experience: 7 Years Required Qualification: Skills and Qualifications: Global Payroll Expertise: Strong understanding of multi-country payroll processing, tax regulations, and compliance require Requires Traveling: No Salary: Salary Not disclosed Salary Type: Per Month Total Vacancies: 1 Skills senior consultant payroll outsourcing solutions global payroll processing primary internal operations international regulations complex professional setting process compliance local labor laws data validation statutory compliance labor scope management account management process documentation resource management consultant change management standard operating procedures data process automation management process improvement workflow process optimization performance Description The Senior Consultant - BAU plays a critical role in delivering end-to-end payroll outsourcing solutions for global clients. This role ensures accurate, timely, and compliant payroll processing while serving as the primary point of contact (POC) for both clients and internal teams.The ideal candidate will have extensive experience in multi-country payroll operations, strong knowledge of international payroll regulations, and the ability to manage complex payroll environments. This position requires a detail-oriented, client-focused professional who thrives in a fast-paced, remote-first setting.at will be handled by this role holder, and the ability to work independently in a remote setting.Key Responsibilities:Global Payroll Processing:<ul><li>Accurately process payroll across multiple countries, ensuring compliance with local labor laws and tax regulations.</li><li>Manage end-to-end payroll operations, including employee data validation, earnings, deductions, and tax calculations.</li><li>Ensure strict adherence to payroll calendars and turnaround time (TAT) commitments.</li><li>Follow automated system-driven processes to maintain accuracy and eliminate manual errors.</li><li>Verify and reconcile Gross-to-Net (G2N), Bank File, and General Ledger (GL) before payroll release.</li><li>Handle year-end payroll processing, including tax filings, statutory reporting, and compliance audits.</li></ul>Statutory Compliance & Regulatory Filings<ul><li>Ensure that all statutory filings are completed accurately and on time, adhering to country-specific tax and labor regulations.</li><li>Utilize automated processes to enhance accuracy, efficiency, and compliance in statutory reporting.</li><li>Ensure on-time submission of payroll taxes, social security contributions, and other statutory payments.</li><li>Collaborate with compliance teams to stay updated on regulatory changes and implement necessary adjustments.</li><li>Regularly audit statutory filing processes to identify gaps and implement improvements to enhance compliance efficiency</li></ul>Client Success & Service Scope Management<ul><li>Ensure that services delivered and payroll processing activities align with the contractual scope.</li><li>Monitor and prevent scope creep by clearly defining and managing client expectations.</li><li>Ensure no misalignment between scope of services and client expectations, escalating potential gaps as necessary.</li><li>Conduct regular scope reviews with clients to reinforce contractual agreements and avoid unauthorized service extensions.</li><li>Work closely with Account Management and Implementation Teams to validate changes to client requirements and ensure proper documentation.</li><li>Provide transparent communication to clients about services included in the agreement and any additional services that require contractual modifications.</li></ul>Client Onboarding & Transition from Implementation<ul><li>Accept new clients from the Implementation Team following the successful completion of Hypercare.</li><li>Conduct a comprehensive review of all client-related artifacts, including process documentation, system configurations, and service agreements.</li><li>Confirm the completeness and accuracy of all client payroll setup elements before transitioning into regular operations.</li><li>Complete the handover checklist to ensure a smooth transition from implementation to steady-state operations.</li><li>Perform end-to-end payroll testing to validate the accuracy of system configurations, payroll calculations, and statutory compliance settings.</li><li>Identify and address any discrepancies, missing information, or required adjustments before assuming full payroll responsibility.</li><li>Collaborate with the Implementation Team and Client Success Team to ensure a seamless transition and alignment on expectations.</li></ul>Backup Resource Management & Business Continuity<ul><li>Ensure that backup resources are trained and available to support clients during the absence of the primary consultant.</li><li>Maintain comprehensive process documentation to enable seamless transition for backup resources when required.</li><li>Develop and implement a knowledge transfer plan to ensure backup personnel are familiar with client-specific payroll processes.</li><li>Coordinate with internal teams to assign and prepare alternate resources to support payroll operations without service disruption.</li><li>Regularly test and review backup support processes to ensure effectiveness and minimize business continuity risks.</li></ul>Process Documentation & Change Management<ul><li>Maintain and update Standard Operating Procedures (SOPs) in compliance with company documentation requirements.</li><li>Ensure proper documentation of client-specific payroll processes, including wage type catalogs and data dictionaries.</li><li>Ensure all configuration changes to payroll systems follow the company's change management procedures.</li><li>Document all change requests (CRs) and ensure proper approval and implementation tracking.</li><li>Regularly review and audit payroll documentation to identify gaps, ensure accuracy, and support continuous improvement initiatives.</li></ul>Process Automation & Optimization<ul><li>Identify manual processes and inefficiencies within payroll operations and escalate them to management for review.</li><li>Proactively open support tickets to request automation of repetitive manual tasks and elimination of inefficiencies.</li><li>Work closely with IT and process improvement teams to drive workflow automation and system enhancements.</li><li>Monitor the effectiveness of automation initiatives and recommend further improvements where necessary.</li><li>Continuously assess payroll workflows to enhance efficiency, accuracy, and compliance through process optimization.</li><li>Track and monitor customer support tickets to ensure timely resolution within established SLAs.</li><li>Escalate and follow up on pending or unresolved tickets to prevent delays in payroll operations.</li><li>Prepare monthly SLA performance reports, analyzing response times, resolution times, and compliance with service agreements.</li><li>Conduct root cause analysis (RCA) when SLAs are not met, identifying recurring issues and recommending corrective actions.</li><li>Work closely with internal support teams to ensure continuous service improvement and alignment with SLA commitments.</li><li>Proactively communicate with clients regarding ticket status, expected resolution timelines, and any escalations.</li></ul> Job Specification Maryam Eshtairy (Recruiter) is in search of talented and motivated individuals for the post of Senior Consultant (BAU) in the field of Human Resources in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have skills and qualifications: global payroll expertise: strong understanding of multi-country payroll processing, tax regulations, and compliance require qualification and atleast 7 years of experience. The position require senior consultant, payroll, outsourcing, solutions, global, payroll processing, primary, internal, operations, international, regulations, complex, professional, setting, process, compliance, local, labor laws, data validation, statutory compliance, labor, scope management, account management, process documentation, resource management, consultant, change management, standard operating procedures, data, process automation, management, process improvement, workflow, process optimization, performance mandatory skills. This is a Full-Time morning shift job.Disclaimer:Vacancies.ae is an exclusive platform that ought to help jobseekers & employers to be joint. We restrict any endorsement that demand for money and strictly advice against sharing personal or bank related information. If you notice any deception or fraudulent, kindly send us an email at .<img src="https://www.jobg8.com/Tracking.aspx?vN7mL9eUiCTLTxeXeJjYe%2ftgbsKNQPEPi" width="0" height="0" />

Senior Consultant (BAU)

Category: Human Resources Career Level: Experienced (Non-Managerial) Experience: 3 Years Required Qualification: Education and Experience: Minimum Requirements: Bachelor's degree in Computer Science, Engineering, Business, or Information Systems from a recognized Requires Traveling: No Salary: Salary Not disclosed Salary Type: Per Month Total Vacancies: 1 Skills senior product manager pivotal driving vision development global payroll saas product planning execution continuous improvement alignment business customer compliance requirements market leadership capacity innovative product engineering operations business development support building intelligent industry product strategy management strategy market intelligence marketing statutory compliance performance standards transformation change management information security production business case development Description The Senior Product Manager (SPM) at Mercans plays a pivotal role in driving the vision, development, and delivery of key modules within the global payroll SaaS platform. The SPM leads strategic product planning, execution, and continuous improvement across assigned domains, ensuring alignment with business goals, customer needs, compliance requirements, and market trends. In this senior leadership capacity, the SPM translates vision into outcomes-owning roadmaps, defining innovative and differentiated product features, driving product-led growth, and collaborating across Product, Engineering, Compliance, Operations, Business Development, and Support. The role is essential to building a scalable, secure, and intelligent platform that supports Mercans' global expansion and industry leadership in payroll SaaS. Duties and Responsibilities:<ul><li>Product Strategy, Roadmap & Lifecycle Management</li><li>Own the product vision, roadmap, and delivery strategy for assigned verticals, ensuring alignment with business objectives, customer priorities, and market trends.</li><li>Translate business needs and compliance mandates into epics, features, and backlog stories with clear acceptance criteria and traceability.</li><li>Lead product delivery from discovery through release, ensuring quality, adoption readiness, and continuous feedback loops.</li><li>Analyze market trends, emerging technologies, competitive offerings, and customer feedback to identify product gaps and innovation opportunities.</li><li>Define and deliver unique, forward-looking features that serve as clear unique selling points (USPs) and enhance Mercans' market positioning.</li><li>Collaborate with Marketing and Commercial teams to develop positioning frameworks, competitive battle cards, and feature differentiation collateral.</li><li>Own the strategic direction and continuous improvement roadmap for Mercans' global payroll engine, ensuring scalability, multi-country adaptability, and statutory compliance across all supported jurisdictions.</li><li>Define product architecture and logic layers that support gross-to-net calculations, multi-currency processing, statutory deductions, tax rules, contributions, and retroactive adjustments.</li><li>Collaborate with the Compliance team to embed country-specific rules and localization features, ensuring automated, up-to-date statutory configuration across all markets.</li><li>Partner with Engineering and Data Science to deliver AI/ML-powered logic, such as anomaly detection in payroll runs, predictive net pay variance, and intelligent error correction.</li><li>Ensure payroll engine supports on-demand payroll, batch payroll, and event-driven triggers, with complete traceability, audit logs, and reconciliation controls.</li><li>Establish benchmarking and accuracy frameworks to measure engine performance against SLA targets for processing time, accuracy, and compliance adherence.</li><li>Define API-first logic layers to enable external integration with time, attendance, HR, and finance systems while maintaining rule integrity and data validation.</li><li>Lead modernization efforts by transitioning legacy calculation scripts or hard-coded rules into configurable, reusable rule engines that support version control and auditability.</li><li>Collaborate with customer-facing teams to localize engine configurations for white-label, reseller, or embedded use cases, supporting rapid deployment and ease of administration.</li></ul> Platform Scalability & Modularization<ul><li>Champion the modularization of the platform, enabling scalable, repeatable delivery models for multi-tenant, enterprise, and mid-market clients.</li><li>Define reusable product components, configuration templates, and feature toggles to support faster deployments and higher configurability.</li><li>Partner with Engineering and Implementation to architect scalable platform modules.</li><li>Customer Success Enablement & Partnership</li><li>Collaborate with Customer Success/BAU Managers (CSMs) to ensure successful feature onboarding, usage optimization, and value realization.</li><li>Participate in QBRs, onboarding workshops, and strategic client conversations to align roadmaps with client outcomes.</li><li>Address client escalations tied to product functionality, proactively mitigating risks and ensuring follow-through on corrective actions.</li><li>Provide enablement tools including training guides, troubleshooting workflows, usage dashboards, and support documentation.</li><li>Partner & Ecosystem Product Enablement</li><li>Define product features and APIs to support white-label clients, resellers, and channel partners.</li><li>Deliver integration toolkits, configuration documentation, and reusable interface specifications to support scalable partner implementations.</li><li>Collaborate with Business Development to align platform capabilities with co-sell and co-delivery models.</li><li>API, Integration & Ecosystem Management</li><li>Define business and technical requirements for third-party integrations (e.g., HRIS, WFM, ERP, finance systems).</li><li>Manage the lifecycle of public APIs and embedded integrations, ensuring SLAs, security standards, and extensibility.</li><li>Enable seamless client data exchange through configurable mapping, validation, and transformation rules.</li><li>Implementation & Support Workflow Alignment</li><li>Collaborate with Operations and Support teams to align product features with real-world delivery processes.</li><li>Identify product-led solutions to reduce onboarding effort, eliminate manual configuration errors, and streamline client setup.</li><li>Lead delivery of internal tooling or self-service capabilities to reduce operational burden on support and configuration teams.</li><li>Change Management & Customer Communication</li><li>Define and execute structured change management processes for product releases, including internal readiness and client-facing communications.</li><li>Provide impact assessments and rollout plans for high-impact features, compliance updates, or interface changes.</li><li>Develop tailored change communications by feature segment and customer tier.</li></ul> Compliance & Regulatory Readiness<ul><li>Ensure statutory compliance across all jurisdictions supported by the platform, including delivery of legal updates and localization features.</li><li>Maintain audit-readiness documentation for ISO/SOC requirements, including traceability of requirements, QA artifacts, and release history.</li><li>Monitor global regulatory developments and proactively plan for impact on product roadmaps.</li></ul> Security, Privacy & Data Governance<ul><li>Collaborate with Information Security and QCRM teams to embed privacy, encryption, and access controls into all product features.</li><li>Support secure-by-design product practices including role-based access, configurable data retention, and audit trail capabilities.</li><li>Lead ideation and delivery of AI/ML-powered features such as predictive payroll error detection, intelligent configuration recommendations, and fraud monitoring.</li><li>Partner with Data Science and Engineering to validate models, build MVPs, and track feature outcomes in production.</li><li>Partner with Business Development and Finance to assess monetization potential, feature packaging strategies, and cost-to-serve impact for new modules.</li><li>Support commercial teams with value propositions, usage-based pricing analysis, and business case development for premium features.</li><li>Product Analytics & Outcome Measurement</li><li>Define product success metrics including usage, adoption, retention, task completion time, and operational savings.</li><li>Collaborate with Analytics teams to track real-time performance dashboards and provide post-release outcome reports to stakeholders.</li><li>Integrate KPIs into roadmap prioritization and cross-functional review cycles.</li><li>Operational Excellence & Product Delivery Process</li><li>Lead initiatives to improve sprint cadence, backlog hygiene, QA readiness, and stakeholder communication throughout the delivery lifecycle.</li><li>Collaborate with Engineering team to standardize sprint rituals, reporting templates, and risk registers.</li><li>Innovation Pipeline Governance</li><li>Establish a structured process for ideation intake, feasibility scoring, stakeholder validation, and prioritization of innovative features.</li><li>Maintain a curated innovation backlog with transparent status tracking and executive review touchpoints.</li><li>Promote innovation culture through collaboration with internal teams, clients, and partners.</li><li>Mentor junior product managers and associates, providing regular coaching, feedback, and growth plans.</li><li>Champion internal product education through demo sessions, workshops, and onboarding content.</li><li>Promote ownership, documentation discipline, and customer empathy within the product team.</li> . click apply for full job details<img src="https://www.jobg8.com/Tracking.aspx?%2fh34g3pSz%2f50S1ND7kCvaz2BNfx%2bX9F9p" width="0" height="0" />

Senior Product Manager

Join Mercans and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mercans

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Sr. Implementation Consultant - Middle East

Senior Consultant (BAU)

Senior Product Manager