Qureos Mentor

mercator travel and tourism

We are a reputable travel company known for our dynamic energy, innovation, and unwavering dedication to exceptional client service. As one of the fastest-growing companies in the industry, we foster a collaborative culture that values expertise, embraces technology, and empowers our team to deliver best-in-class corporate travel solutions.We are seeking a skilled and motivated Senior Travel Consultant to join our team. In this role, you will be responsible for managing end-to-end corporate travel arrangements, ensuring seamless experiences for our clients, and upholding our commitment to excellence.Key Responsibilities:<ul><li>Manage end-to-end corporate travel arrangements, including air ticketing (issuing &amp; re-issuing), hotel bookings, car transfers, travel insurance, and meet &amp; assist services.</li><li>Develop a strong understanding of each client's travel policy and provide expert guidance to ensure compliance and value.</li><li>Offer consultative advice to clients, utilizing your excellent knowledge of travel supplier rules, low fares, exchange costs, and penalties.</li><li>Maintain up-to-date knowledge of industry trends, destination management, and supplier developments to provide informed recommendations.</li><li>Provide professional and prompt written communication for all email inquiries and confirmations.</li><li>Foster a collaborative team environment by sharing knowledge, welcoming feedback, and contributing to a positive and high-achieving team spirit.</li></ul>Qualifications:<ul><li>Minimum of 3 years of proven experience within a corporate travel environment.</li><li>Must have UAE travel industry experience.</li><li>High proficiency with the Amadeus GDS and familiarity with NDC systems.</li><li>Demonstrated ability to handle all aspects of travel coordination (ticketing, hotels, transfers).</li><li>Strong knowledge of travel industry trends, destination management, and package design.</li><li>Exceptional communication, consultation, and interpersonal skills.</li><li>A detail-oriented, highly organized approach with the ability to multitask and prioritize effectively in a fast-paced environment.</li><li>Must be currently located in the UAE and available for an immediate start or with a maximum 30-day notice period.</li></ul>Job Type: Full-time

Senior Travel Consultant (Arabic Speaker)

Company Overview:Our travel agency is a well-established and reputable organization in the industry. With a strong customer base and a comprehensive range of travel services, we strive to provide unforgettable holiday experiences to our clients. The holiday department will focus on designing and managing tailored vacation packages, including Air Tickets, accommodations, activities, transportation, rental car, and other personalized services for inbound and outbound.Job Description: Holiday Department Supervisor:As the Holiday Department Supervisor, you will be responsible for overseeing the daily operations of the department, ensuring exceptional customer service, and achieving sales targets. Your role will include the following key responsibilities:A. Department Leadership:Provide strong leadership to the holiday department team, including training, motivating, and evaluating staff members.B. Sales and Business Development:Develop strategies to increase sales and revenue for the holiday department. Collaborate with marketing and sales teams to identify target markets, implement promotional activities, and generate leads.C. Product Development:Stay updated with current travel trends and develop unique holiday packages to cater to different customer segments. Collaborate with suppliers and negotiate contracts to ensure competitive rates and high-quality services.D. Customer Service:Ensure excellent customer service by handling inquiries, resolving complaints, and addressing any issues that may arise during the vacation experience. Establish and maintain strong relationships with clients, providing personalized assistance and recommendations.E. Operations Management:Oversee the end-to-end operations of holiday packages, including Air Tickets, accommodations, activities, transportation, rental car, and other personalized services for inbound and outbound. Monitor and ensure adherence to quality standards, timely delivery, and efficient processes.Qualifications and Skills:1. Proven experience (3-5 years) in a supervisory role within the travel industry, preferably in a holiday/vacation department.2. Strong knowledge of travel industry trends, destination management, and holiday package design.3. Excellent leadership and team management skills.4. Exceptional communication and interpersonal skills.5. Sales-driven mindset with a track record of meeting or exceeding targets.6. Detail-oriented and well-organized, with the ability to multitask and prioritize effectively.7. Proficient in travel booking systems and software.Goals and Objectives:1. Achieve a 20% increase in holiday package sales within the first year.2. Develop partnerships with key suppliers to ensure a diverse and competitive product portfolio.3. Maintain a customer satisfaction rating of at least 90% through continuous improvement of customer service processes.4. Increase the profitability of the holiday department by 15% within the first two yearsJob Type: Full-time

Holiday Supervisor

Join mercator travel and tourism and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

mercator travel and tourism

ABOUT_COMPANY

Senior Travel Consultant (Arabic Speaker)

Holiday Supervisor