Qureos Mentor

Mercedes-Benz Group

<div>Cashier - Automotive Dealership
Mercedes-Benz of Sugar Land is seeking a detail oriented, customer service driven individual to join our team of Cashiers.
 
As a cashier, you will be responsible for processing payments for work completed or purchase of parts requests while ensuring customer satisfaction and verifying the accuracy of the invoice.
Duties:
 
Ensure all invoice totals and receipts are accurate 
Monitor the cash flow of Service and Parts Departments 
Total the retail parts, fluids and labor charges to calculate a total for each category 
Calculate the material charge applicable for each Repair Order 
Provide the customer with the proper charges 
Collect the total retail charges from customer 
Provide the proper change and receipts to the customer 
Calculate and enter applicable warranty charges 
Complete the accounting section of the Repair Order as directed 
Update the customer's service history file according to the procedures specified 
Maintain the effective labor rate control forms as directed by management 
Establish and maintain excellent working relationships with customers 
Answer customer's questions pertaining to the invoice with honesty and integrity 
Ensure that customer's complaints are handled promptly, with genuine concern and according to dealership guidelines 
Handle phone calls and assist customers 
Handle and account for daily cash in and out of the assigned register 
File Repair Orders as directed by the Service Department 
Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, employees or the customers 
Provide prompt, efficient and quality service to the customers and dealership 
Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles 
Present self as positive role model by demonstrating commitment to the department, customers, dealership and company 
Attend training classes as directed by management
Qualifications:
 
High school diploma or the equivalent 
Two years of experience as a cashier 
Excellent verbal and written communication skills 
Ability to collaborate with the public, sometimes with several customers at a time 
Ability to collaborate with other dealership personnel 
One-year accounting/bookkeeping/office management skills 
Must be a team player with impeccable honesty and integrity 
Maintain a high level of professional personal appearance and conduct 
Ability to work 8 hour shifts between 7:30 am and 7:00 PM as assigned as well as two Saturday's a month.</div>

Cashier – Automotive Dealership

<div>The Business Development Center (BDC) Representative is responsible for receiving, processing, verifying, and distributing information from inbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information. Employee is also responsible for handling inbound service inquiries, setting and confirming appointments, and making outbound calls regarding various customer care protocols including follow up on missed appointments, vehicle service status, service reminders, parts order status, and after-service follow up.
Position is 100% on-site.
Essential Duties include the following; however, other duties and responsibilities may be assigned.
<ul><li>Answer incoming calls for various service and sales inquiries and/or appointments.
</li><li>Make outbound calls to existing customers for various purposes including scheduling and confirming service appointments, providing vehicle status, follow-up service calls, and providing special programs information.
</li><li>Establish and track all guest data and enter into the CRM.
</li><li>Interact with customers with an emphasis on customer care by maintaining a friendly, courteous, and professional demeanor and provide accurate information.
</li><li>Schedule service appointments, to include date and time, for guests to meet with an Assistant Service Manager to address any service needs.
</li><li>Utilize detailed scripts provided by Dealership to ensure customer inquiries and concerns are addressed accurately and consistently and in accordance with Dealership and manufacturer objectives.
</li><li>Promptly and accurately enter all customer data, including name, date/time of call, nature of communication, and any other relevant information into the CRM.
</li><li>Complete all (100%) &ldquo;To-Do&rsquo;&rdquo; items, as assigned to the Employee in the CRM, on a daily to ensure timely customer care and follow up.
</li><li>Adhere to Dealership&rsquo;s policies regarding the National Do Not Call List and Privacy Acts.
</li><li>Follow-up in a timely manner on all internet leads as directed by management, policy and/or procedures.
</li><li>Obtain assistance when the need arises to move outside the call center and to communicate with the dealership management or front-line employees on behalf of the customer.
</li><li>Perform other duties, as assigned.
</li></ul>Hourly rate of $20.00 to $22.00, depending on experience.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess:
<ul><li>Previous customer service experience
</li><li>Sales experience required.
</li><li>Requires strong communication skills to work effectively with customers.
</li><li>Excellent follow through and follow-up skills.
</li><li>Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
</li><li>Able to problem solve and handle a variety of issues.
</li><li>Must be self-motivated and able to follow direction and able to work independently or as a team.
</li><li>Ability to multi-task projects, establish priorities, work independently and organize effectively.
</li><li>Must be detail orientated and be able to work under pressure.
</li></ul>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
<ul><li>Spend a significant amount of time on the telephone and in front of a computer.
</li><li>Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
</li><li>Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
</li><li>Frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds.
</li></ul>The above job description is only intended as a summary of the position&rsquo;s responsibilities and does not include all duties that may be required to satisfactorily perform the job.
Mercedes-Benz is an equal opportunity employer and maintains a drug and alcohol-free workplace.
<div>Mercedes-Benz of Columbus North will soon open and is looking for results driven, team focused, dedicated people to join our team. To explore more about the positions for which we are currently accepting applications, please click the link below. Start your engines and apply online today! 
Our compensation and benefits package includes: 
<ul><li>Medical, Dental, Vision and Prescription Insurances</li><li>Company Paid Life Insurance</li><li>401(k) Savings and Retirement Plan</li><li>Tremendous Opportunity to Learn, Advance and build a Career</li></ul>
Mercedes-Benz of Columbus North is an Equal Opportunity Employer.</div>
Pay: $20.00 - $22.00 / hour
Benefits:<ul><li>
Paid time off</li><li>
Health insurance</li><li>
Dental insurance</li><li>
Vision insurance</li><li>
Disability insurance</li><li>
401(k)</li></ul>
Job Type: fulltime, parttime
Education: No education required
Work location: On-site</div>

BDC Representative

Join Mercedes-Benz Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mercedes-Benz Group

About Company

Cashier – Automotive Dealership

BDC Representative