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Merritt Fire Protection & Ventilation

Job Summary We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional service. This role involves interacting with customers, managing inquiries, and ensuring a smooth flow of information within our Service Team.Position Summary: This position is responsible for scheduling service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support warehouse and/or other office functions.Essential Duties and Responsibilities<ul><li>Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.</li><li>Responsible for creating work orders, providing status to customers and following up with technicians.</li><li>Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.</li><li>Complete contract paperwork and QC paperwork.</li><li>Work with technicians to ensure all paperwork is completed properly.</li><li>Maintain appointment schedules.</li><li>Other duties as assigned.</li></ul>Experience/Requirements:<ul><li>Must possess good decision-making skills, be very organized and detail oriented.</li><li>Must have excellent oral and written communication.</li><li>Ability to use discretion. Problem Solving and ability to escalate matters when needed.</li><li>Data analysis and interpretation skills.</li><li>Speed and accuracy with attention to detail.</li><li>Dispatching and scheduling.</li></ul>This position has the opportunity to become Full-Time.Job Type: Part-timePay: From $20.00 per hourWork Location: In person

Dispatcher and Customer Service Representative

Join Merritt Fire Protection & Ventilation and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Merritt Fire Protection & Ventilation

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Dispatcher and Customer Service Representative