Dispatcher and Customer Service Representative

Job Summary
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional service. This role involves interacting with customers, managing inquiries, and ensuring a smooth flow of information within our Service Team.

Position Summary:
This position is responsible for scheduling service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support warehouse and/or other office functions.

Essential Duties and Responsibilities

• Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.
• Responsible for creating work orders, providing status to customers and following up with technicians.
• Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
• Complete contract paperwork and QC paperwork.
• Work with technicians to ensure all paperwork is completed properly.
• Maintain appointment schedules.
• Other duties as assigned.

Experience/Requirements:

• Must possess good decision-making skills, be very organized and detail oriented.
• Must have excellent oral and written communication.
• Ability to use discretion. Problem Solving and ability to escalate matters when needed.
• Data analysis and interpretation skills.
• Speed and accuracy with attention to detail.
• Dispatching and scheduling.

This position has the opportunity to become Full-Time.

Job Type: Part-time

Pay: From $20.00 per hour

Work Location: In person