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METEOR

ROLE SUMMARYAbout The CompanyRios Center for Plastic Surgery is a premier cosmetic surgery practice based in Edinburg and McAllen, Texas. Founded by Dr. Luis M. Rios, Jr., a double board-certified plastic surgeon and past president of the Texas Society of Plastic Surgeons, the center is known for delivering high standards of patient care in a state-of-the-art, accredited surgical facility. The practice offers a comprehensive range of surgical and non-surgical aesthetic services and serves as a training site for aesthetic surgery fellows and residents. Rios Center for Plastic Surgery is deeply committed to patient education, community ties, and maintaining a high-energy, respectful culture that prioritizes excellence and patient satisfaction.About The RoleThe Medical Assistant (Surgical) is a cornerstone of the clinical team, ensuring a seamless and five-star patient experience on the surgical side of the practice. This in-office role is dedicated to upholding the high standards of care and patient satisfaction that the Rios Center is known for. The Medical Assistant will work intimately with Dr. Rios and the surgical team, from the initial consultation to post-operative care, making them a critical link in the patient&rsquo;s journey. This position offers the opportunity to develop advanced clinical skills, work with cutting-edge surgical techniques, and be part of a team that transforms patients&rsquo; lives through aesthetic surgery.This position is perfect for someone who:✅ Is naturally empathetic and genuinely cares about making patients feel supported and comfortable during vulnerable moments✅ Takes pride in meticulous documentation and accuracy, understanding that precise records directly impact patient safety and surgical outcomes✅ Thrives in a fast-paced, high-energy surgical environment and stays calm and focused under pressure✅ Anticipates needs and takes initiative without being asked, proactively solving problems to support the surgical team✅ Is motivated by being part of a collaborative team that transforms patients&rsquo; lives through aesthetic surgeryROLE RESPONSIBILITIESPATIENT CARE &amp; CLINICAL SUPPORTExceptional patient care directly impacts patient satisfaction, surgical outcomes, and the reputation of the practice. Every patient interaction sets the tone for their entire surgical experience.<ul><li>Prepare patients for examinations and surgical procedures, including positioning, draping, and comfort measures</li><li>Obtain and record accurate vital signs (blood pressure, heart rate, temperature, respiration) and document findings in the EMR</li><li>Conduct thorough and detailed medical histories, including allergies, medications, previous surgeries, and relevant health conditions</li><li>Act as a scribe during patient consultations, accurately documenting Dr. Rios&rsquo;s diagnoses, treatment recommendations, clinical observations, and all pertinent patient information</li><li>Provide clear, compassionate, and empathetic pre- and post-operative instructions to patients and their families</li><li>Address patient questions and concerns with professionalism, empathy, and a comprehensive knowledge base</li><li>Educate patients on post-operative care, wound care, activity restrictions, and medication management</li><li>Maintain a comfortable, clean, and welcoming environment for all patients and their families</li><li>Assist with patient transfers and positioning to ensure safety and comfort</li></ul>PRE-OPERATIVE &amp; POST-OPERATIVE CARE SUPPORTProvide clinical support to ensure patients are properly prepared for procedures and receive safe, effective follow-up care. Maintain compliance with infection control standards and clinical protocols.<ul><li>Assist with pre-operative preparation, including obtaining and documenting consents, coordinating required blood work, and preparing patients for surgery &mdash; including preparation of surgical charts for the day of surgery and coordinating post-op appointments and accommodations</li><li>Educate patients on pre-operative instructions, expectations, and recovery guidelines as directed by provider</li><li>Prepare treatment rooms and ensure necessary supplies are available for pre-op visits and post-operative care</li><li>Sterilize and prepare all surgical instruments and equipment according to strict infection control and safety protocols</li><li>Perform post-operative wound care, including dressing changes, cleaning, and assessment, and report concerns to the provider</li><li>Assist with post-operative visits, monitor recovery, and reinforce provider instructions</li><li>Track and restock clinical supplies used for patient care</li></ul>ADMINISTRATIVE &amp; OPERATIONAL DUTIESAccurate documentation and regulatory compliance protect patient safety, ensure legal protection for the practice, and maintain the highest standards of clinical care.<ul><li>Manage and maintain accurate, complete, and current patient records within the EMR system</li><li>Ensure all clinical documentation is thorough, legible, and compliant with medical record standards</li><li>Strictly adhere to all HIPAA regulations to protect patient privacy and confidentiality</li><li>Follow all OSHA regulations regarding bloodborne pathogen exposure, personal protective equipment, and workplace safety</li><li>Assist with various administrative tasks as needed to support the clinical team and practice operations</li><li>Maintain confidentiality of all patient information and practice business matters</li><li>Communicate effectively with other team members to ensure seamless patient flow and care coordination</li></ul>Although the responsibilities outlined above will form the core focus of your role, please note that your hiring manager may assign additional relevant tasks as needed to align with the evolving objectives of your position and the overall goals of our business.ROLE QUALIFICATIONSRequired Qualifications<ul><li>Minimum of 5 years of experience as a Medical Assistant in a fast-paced clinical or surgical setting</li><li>Proven experience in a surgical or plastic surgery practice with a strong understanding of medical terminology, anatomy, and surgical procedures</li><li>Excellent scribing and documentation skills with a high degree of accuracy and attention to detail</li><li>Proficiency in obtaining vital signs, performing basic clinical assessments, and assisting with patient care procedures</li><li>Exceptional interpersonal and communication skills, with an innate ability to build rapport and trust with patients</li><li>A high level of emotional intelligence to handle sensitive patient conversations with empathy and professionalism</li><li>A proactive, problem-solving mindset with the ability to anticipate needs and take initiative</li><li>Impeccable organization, attention to detail, and the ability to manage multiple priorities simultaneously</li><li>A commitment to maintaining a five-star patient experience in every interaction</li><li>Ability to work in-office in Edinburg/McAllen, Texas.</li><li>Bilingual in English and Spanish is a significant asset</li></ul>Preferred (&quot;Nice-to-Have&quot;) Qualifications<ul><li>Certification from a recognized body (CMA, RMA, CCMA) is highly preferred</li><li>Experience with electronic medical record (EMR) systems and medical office software</li><li>Prior experience in a plastic or cosmetic surgery setting</li></ul>ROLE SPECIFICATIONS<ul><li>Salary: $48,000 - $54,000 ($23 - $26/hr), based on experience.</li><li>Role Type: Full-time</li><li>Location: In-office, Edinburg/McAllen, Texas</li><li>Schedule: Monday to Friday, aligned with operational hours + occasional flexibility based on consult demand</li><li>Benefits: Paid Time Off (PTO), Paid Holidays, Paid Sick Time, Med Spa Employee Perks, Simple IRA Retirement Plan</li></ul>Job Type: Full-timePay: $48,000.00 - $54,000.00 per yearApplication Question(s):<ul><li>Do you have experience in obtaining vital signs, performing basic clinical assessments, and assisting with patient care procedures?</li><li>Does the salary range listed in the description works for you?</li><li>Are you able to work in the Edinburg/McAllen Area?</li><li>What's the best phone number for us to text/call?</li><li>What's the best email address for us to reach out?</li><li>Do you have any schedule restrictions?</li></ul>Experience:<ul><li>Medical Assistant: 5 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Spanish (Preferred)</li></ul>License/Certification:<ul><li>certification such as CMA, RMA, CCMA? (Not mandatory) (Preferred)</li></ul>Work Location: In person

Medical Assistant

ROLE SUMMARYAbout The CompanyRios Center for Plastic Surgery is a premier cosmetic surgery practice based in Edinburg and McAllen, Texas. Founded by Dr. Luis M. Rios, Jr., a double board-certified plastic surgeon and past president of the Texas Society of Plastic Surgeons, the center is known for delivering high standards of patient care in a state-of-the-art, accredited surgical facility. The practice offers a comprehensive range of surgical and non-surgical aesthetic services and serves as a training site for aesthetic surgery fellows and residents. Rios Center for Plastic Surgery is deeply committed to patient education, community ties, and maintaining a high-energy, respectful culture that prioritizes excellence and patient satisfaction.About The RoleThe Front Desk Team Member is the face and voice of the Rios Center, serving as the first point of contact and setting the tone for our five-star patient experience. This in-office role is responsible for flawlessly managing the front desk, greeting patients with warmth, and handling a variety of administrative tasks with precision. The Front Desk Team Member is essential for creating a welcoming atmosphere and ensuring a smooth, efficient, and luxurious front office operation. This position offers the opportunity to be part of a dynamic team, develop expertise in medical office management, and make a meaningful first impression on every patient who walks through the door.This position is perfect for someone who:✅ Is naturally warm, personable, and genuinely enjoys making people feel welcomed and valued from their first interaction✅ Thrives in a fast-paced, multitasking environment and stays calm, organized, and positive under pressure✅ Takes pride in attention to detail and accuracy, understanding that small mistakes impact patient experience and operations✅ Is proactive and anticipates needs, solving problems without waiting to be asked✅ Is motivated by being the face of a luxury medical practice and upholding its reputation through every interactionROLE RESPONSIBILITIESPATIENT EXPERIENCE &amp; RECEPTION MANAGEMENTFirst impressions directly impact patient perception of the entire practice and their willingness to recommend Rios Center to others. Every greeting and interaction sets the tone for the patient&rsquo;s experience.<ul><li>Greet all patients and visitors with a warm, professional, and welcoming demeanor</li><li>Manage the patient check-in process with efficiency, accuracy, and a personal touch, including collection of necessary information</li><li>Manage the patient check-out process, including payment collection and scheduling of follow-up appointments</li><li>Answer all incoming phone calls in a timely and professional manner, providing information about services, scheduling appointments, and directing calls appropriately</li><li>Handle patient inquiries and concerns with empathy, professionalism, and a commitment to resolution</li><li>Maintain a pristine, organized, and aesthetically pleasing reception area that reflects the luxury and quality of the practice</li><li>Manage and organize all incoming packages and mail (FedEx, UPS, etc.), ensuring proper routing and documentation</li><li>Maintain office supplies and equipment (printer, scanner, copier, etc.), reporting any malfunctions or maintenance needs</li><li>Ensure the reception area is clean, stocked, and ready for patient interactions at all times</li></ul>APPOINTMENT SCHEDULING &amp; CALENDAR MANAGEMENTEfficient scheduling directly impacts provider productivity, patient satisfaction, and revenue. Accurate scheduling prevents delays, reduces no-shows, and maximizes clinic utilization.<ul><li>Schedule and confirm all patient appointments with accuracy and attention to detail</li><li>Manage the clinic&rsquo;s master schedule to optimize provider time and ensure appropriate spacing between appointments</li><li>Conduct appointment confirmation calls to reduce no-shows and ensure patient preparedness</li><li>Reschedule cancelled or missed appointments and maintain accurate records of all changes</li><li>Coordinate scheduling with multiple providers to ensure efficient use of clinical space and resources</li><li>Manage waitlists and accommodate urgent appointment requests when possible</li><li>Provide patients with appointment reminders via phone, email, or text as appropriate</li><li>Maintain organized and accessible scheduling records for easy reference by clinical staff</li></ul>PATIENT RECORDS &amp; ADMINISTRATIVE SUPPORTAccurate patient records and financial management protect patient privacy, ensure regulatory compliance, and maintain the practice&rsquo;s operational and financial integrity.<ul><li>Manage patient records with a high degree of accuracy and confidentiality, ensuring all information is current and complete</li><li>Collect and organize all necessary patient information, consent forms, and medical history documentation</li><li>Ensure all patient records are properly filed and easily accessible to clinical staff</li><li>Process patient payments, manage financial transactions, and clearly communicate billing and payment policies</li><li>Maintain accurate records of all financial transactions and prepare daily deposit reports</li><li>Perform data entry tasks with accuracy, including patient demographics and appointment details</li><li>Manage office supplies inventory and place orders as needed</li><li>Assist with general administrative tasks as assigned by management</li></ul>COMMUNICATION &amp; COORDINATIONClear communication between patients and the clinical team ensures seamless care coordination, prevents misunderstandings, and maintains patient satisfaction throughout their journey.<ul><li>Provide patients with general information about the practice, its services, and procedures with confidence and clarity</li><li>Coordinate with the clinical staff to ensure a seamless patient handoff and to communicate any specific patient needs or concerns</li><li>Relay messages accurately and efficiently between patients, providers, and other staff members</li><li>Maintain professional and courteous communication with all internal and external contacts</li><li>Respond to patient inquiries about services, pricing, and scheduling in a timely and professional manner</li><li>Assist in managing patient satisfaction by addressing concerns and escalating issues appropriately</li></ul>Although the responsibilities outlined above will form the core focus of your role, please note that your hiring manager may assign additional relevant tasks as needed to align with the evolving objectives of your position and the overall goals of our business.ROLE QUALIFICATIONSRequired Qualifications<ul><li>A minimum of 2 years of experience in a front desk, administrative, or high-end customer-facing role</li><li>A proven track record of delivering exceptional customer service with a genuine passion for helping people</li><li>Exceptional interpersonal and communication skills, with a consistently warm, professional, and polished demeanor</li><li>The ability to multitask and remain calm, organized, and positive in a busy, fast-paced environment</li><li>A proactive and resourceful problem-solving attitude</li><li>Impeccable organizational skills and a high level of attention to detail</li><li>A commitment to maintaining confidentiality and professionalism at all times</li><li>Proficient in standard office software (e.g., Microsoft Office, email) and comfortable learning new software systems</li><li>Professional and courteous phone manner with the ability to handle multiple calls efficiently</li><li>Ability to work in-office in Edinburg/McAllen, Texas.</li><li>Bilingual in English and Spanish is a significant asset</li></ul>Preferred (&quot;Nice-to-Have&quot;) Qualifications<ul><li>Experience in a medical practice, high-end spa, or luxury hospitality setting is highly preferred</li><li>Familiarity with medical terminology or EMR/practice management software is a plus</li><li>Experience with medical office scheduling software or appointment management systems</li></ul>ROLE SPECIFICATIONS<ul><li>Salary: $42,000 - $48,000 anually ($20 - $23/hr), based on experience.</li><li>Role Type: Full-time</li><li>Location: In-office, Edinburg/McAllen, Texas</li><li>Schedule: Monday to Friday, aligned with operational hours + occasional flexibility based on consult demand</li><li>Benefits: Paid Time Off (PTO), Paid Holidays, Paid Sick Time, Med Spa Employee Perks, Simple IRA Retirement Plan</li></ul>Job Type: Full-timePay: $42,000.00 - $48,000.00 per yearApplication Question(s):<ul><li>Are you able to work in the Edinburg/McAllen Area?</li><li>Does the salary range listed in the description works for you?</li><li>What's the best phone number for us to text/call?</li><li>What's the best email address for us to reach out to?</li><li>Do you have any schedule restrictions?</li></ul>Experience:<ul><li>Front Desk / Administrative / High-End Customer Facing Role: 2 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Spanish (Preferred)</li></ul>Work Location: In person

Front Desk Representative

Join METEOR and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

METEOR

About Company

Medical Assistant

Front Desk Representative