Medical Assistant

ROLE SUMMARY

About The Company

Rios Center for Plastic Surgery is a premier cosmetic surgery practice based in Edinburg and McAllen, Texas. Founded by Dr. Luis M. Rios, Jr., a double board-certified plastic surgeon and past president of the Texas Society of Plastic Surgeons, the center is known for delivering high standards of patient care in a state-of-the-art, accredited surgical facility. The practice offers a comprehensive range of surgical and non-surgical aesthetic services and serves as a training site for aesthetic surgery fellows and residents. Rios Center for Plastic Surgery is deeply committed to patient education, community ties, and maintaining a high-energy, respectful culture that prioritizes excellence and patient satisfaction.

About The Role

The Medical Assistant (Surgical) is a cornerstone of the clinical team, ensuring a seamless and five-star patient experience on the surgical side of the practice. This in-office role is dedicated to upholding the high standards of care and patient satisfaction that the Rios Center is known for. The Medical Assistant will work intimately with Dr. Rios and the surgical team, from the initial consultation to post-operative care, making them a critical link in the patient’s journey. This position offers the opportunity to develop advanced clinical skills, work with cutting-edge surgical techniques, and be part of a team that transforms patients’ lives through aesthetic surgery.

This position is perfect for someone who:

✅ Is naturally empathetic and genuinely cares about making patients feel supported and comfortable during vulnerable moments

✅ Takes pride in meticulous documentation and accuracy, understanding that precise records directly impact patient safety and surgical outcomes

✅ Thrives in a fast-paced, high-energy surgical environment and stays calm and focused under pressure

✅ Anticipates needs and takes initiative without being asked, proactively solving problems to support the surgical team

✅ Is motivated by being part of a collaborative team that transforms patients’ lives through aesthetic surgery

ROLE RESPONSIBILITIES

PATIENT CARE & CLINICAL SUPPORT

Exceptional patient care directly impacts patient satisfaction, surgical outcomes, and the reputation of the practice. Every patient interaction sets the tone for their entire surgical experience.

• Prepare patients for examinations and surgical procedures, including positioning, draping, and comfort measures
• Obtain and record accurate vital signs (blood pressure, heart rate, temperature, respiration) and document findings in the EMR
• Conduct thorough and detailed medical histories, including allergies, medications, previous surgeries, and relevant health conditions
• Act as a scribe during patient consultations, accurately documenting Dr. Rios’s diagnoses, treatment recommendations, clinical observations, and all pertinent patient information
• Provide clear, compassionate, and empathetic pre- and post-operative instructions to patients and their families
• Address patient questions and concerns with professionalism, empathy, and a comprehensive knowledge base
• Educate patients on post-operative care, wound care, activity restrictions, and medication management
• Maintain a comfortable, clean, and welcoming environment for all patients and their families
• Assist with patient transfers and positioning to ensure safety and comfort

PRE-OPERATIVE & POST-OPERATIVE CARE SUPPORT

Provide clinical support to ensure patients are properly prepared for procedures and receive safe, effective follow-up care. Maintain compliance with infection control standards and clinical protocols.

• Assist with pre-operative preparation, including obtaining and documenting consents, coordinating required blood work, and preparing patients for surgery — including preparation of surgical charts for the day of surgery and coordinating post-op appointments and accommodations
• Educate patients on pre-operative instructions, expectations, and recovery guidelines as directed by provider
• Prepare treatment rooms and ensure necessary supplies are available for pre-op visits and post-operative care
• Sterilize and prepare all surgical instruments and equipment according to strict infection control and safety protocols
• Perform post-operative wound care, including dressing changes, cleaning, and assessment, and report concerns to the provider
• Assist with post-operative visits, monitor recovery, and reinforce provider instructions
• Track and restock clinical supplies used for patient care

ADMINISTRATIVE & OPERATIONAL DUTIES

Accurate documentation and regulatory compliance protect patient safety, ensure legal protection for the practice, and maintain the highest standards of clinical care.

• Manage and maintain accurate, complete, and current patient records within the EMR system
• Ensure all clinical documentation is thorough, legible, and compliant with medical record standards
• Strictly adhere to all HIPAA regulations to protect patient privacy and confidentiality
• Follow all OSHA regulations regarding bloodborne pathogen exposure, personal protective equipment, and workplace safety
• Assist with various administrative tasks as needed to support the clinical team and practice operations
• Maintain confidentiality of all patient information and practice business matters
• Communicate effectively with other team members to ensure seamless patient flow and care coordination

Although the responsibilities outlined above will form the core focus of your role, please note that your hiring manager may assign additional relevant tasks as needed to align with the evolving objectives of your position and the overall goals of our business.

ROLE QUALIFICATIONS

Required Qualifications

• Minimum of 5 years of experience as a Medical Assistant in a fast-paced clinical or surgical setting
• Proven experience in a surgical or plastic surgery practice with a strong understanding of medical terminology, anatomy, and surgical procedures
• Excellent scribing and documentation skills with a high degree of accuracy and attention to detail
• Proficiency in obtaining vital signs, performing basic clinical assessments, and assisting with patient care procedures
• Exceptional interpersonal and communication skills, with an innate ability to build rapport and trust with patients
• A high level of emotional intelligence to handle sensitive patient conversations with empathy and professionalism
• A proactive, problem-solving mindset with the ability to anticipate needs and take initiative
• Impeccable organization, attention to detail, and the ability to manage multiple priorities simultaneously
• A commitment to maintaining a five-star patient experience in every interaction
• Ability to work in-office in Edinburg/McAllen, Texas.
• Bilingual in English and Spanish is a significant asset

Preferred ("Nice-to-Have") Qualifications

• Certification from a recognized body (CMA, RMA, CCMA) is highly preferred
• Experience with electronic medical record (EMR) systems and medical office software
• Prior experience in a plastic or cosmetic surgery setting

ROLE SPECIFICATIONS

• Salary: $48,000 - $54,000 ($23 - $26/hr), based on experience.
• Role Type: Full-time
• Location: In-office, Edinburg/McAllen, Texas
• Schedule: Monday to Friday, aligned with operational hours + occasional flexibility based on consult demand
• Benefits: Paid Time Off (PTO), Paid Holidays, Paid Sick Time, Med Spa Employee Perks, Simple IRA Retirement Plan

Job Type: Full-time

Pay: $48,000.00 - $54,000.00 per year

Application Question(s):

• Do you have experience in obtaining vital signs, performing basic clinical assessments, and assisting with patient care procedures?
• Does the salary range listed in the description works for you?
• Are you able to work in the Edinburg/McAllen Area?
• What's the best phone number for us to text/call?
• What's the best email address for us to reach out?
• Do you have any schedule restrictions?

Experience:

• Medical Assistant: 5 years (Preferred)

Language:

• English (Preferred)
• Spanish (Preferred)

License/Certification:

• certification such as CMA, RMA, CCMA? (Not mandatory) (Preferred)

Work Location: In person