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Metis International (Pvt) Ltd

About the RoleMetis is looking for a technically strong and customer-facing Support Engineer to provide remote infrastructure and desktop support to our enterprise clients based in the UK and internationally. You will be the frontline technical resource resolving issues, managing remote environments, and ensuring smooth operations for our clients &mdash; all while representing HyperNym/Metis professionally in every interaction.This role requires excellent spoken and written English, a calm and clear communication style with non-technical users, and solid hands-on skills with remote management and automation tooling.Key Responsibilities<ul><li>Provide remote desktop and infrastructure support to enterprise customers via ticketing systems, phone, and video calls</li><li>Use Ansible or similar configuration management tools (Puppet, Chef, SaltStack) to automate and manage remote environments</li><li>Troubleshoot Windows and Linux desktop/server issues remotely</li><li>Use remote desktop tools (RDP, TeamViewer, AnyDesk, Windows Admin Center) to support end users and servers</li><li>Set up and manage monitoring and alerting for client environments</li><li>Handle incident escalation, document resolutions, and maintain a knowledge base</li><li>Liaise clearly with UK-based clients and internal teams, often explaining technical issues in plain English</li><li>Follow ITIL-aligned processes for incident, change, and problem management</li><li>Participate in onboarding new clients onto support contracts</li></ul>Required Skills<ul><li>Proven experience in remote IT support or managed services (helpdesk, NOC, or similar)</li><li>Strong Hands on Microsoft office 365, sharepoint portal .</li><li>Strong windows trouble shooting .</li><li>Hands-on experience with Ansible or comparable automation/configuration management tools</li><li>Proficiency with remote access tools and Windows/Linux administration</li><li>Strong spoken and written English &mdash; this is non-negotiable, client-facing daily</li><li>Ability to work UK hours (2 PM &ndash; 11 PM PKR) consistently</li><li>Good understanding of networking basics (DNS, DHCP, VPN, firewalls)</li><li>Experience with ticketing systems (Jira, Freshdesk, Zendesk, or similar)</li></ul>Nice to Have<ul><li>Experience supporting UK or European enterprise clients</li><li>Familiarity with Azure or M365 environments</li><li>ITIL Foundation certification</li><li>Scripting skills in Bash or PowerShell</li></ul>Working ArrangementFirst 3 months fully on-site in Islamabad (probation period). After successful probation: 2 days in office, 3 days remote per week.Job Type: Full-timeWork Location: Hybrid remote in Islamabad I-10/Markaz

Infrastructure Support Engineer

About the RoleWe are looking for a hands-on Cloud &amp; Infrastructure Engineer to join the HyperNym team. You will be responsible for provisioning and managing our Azure environments, handling Microsoft 365 email administration, deploying and operating Kubernetes clusters on AKS, and maintaining Linux-based workloads. This is a critical role supporting our enterprise IoT platform, Iotility, and its global client base.Key ResponsibilitiesAzure Infrastructure<ul><li>Provision and manage Azure subscriptions, tenants, and resource groups</li></ul><ul><li>Configure Azure Active Directory (Entra ID), RBAC, and identity management</li></ul><ul><li>Deploy and maintain Azure services including VMs, VNets, storage, and App Services</li></ul><ul><li>Manage Azure Cost Management and optimise cloud spend</li></ul><ul><li>Implement Azure security policies, firewalls, and compliance controls</li></ul>Microsoft 365 &amp; Email Administration<ul><li>Create and manage Microsoft 365 tenants from scratch</li></ul><ul><li>Administer Exchange Online, Outlook, and email routing</li></ul><ul><li>Manage user accounts, licences, groups, and Teams configuration</li></ul><ul><li>Configure DNS records (MX, SPF, DKIM, DMARC) for email deliverability</li></ul><ul><li>Handle M365 security and compliance settings</li></ul>Kubernetes &amp; AKS<ul><li>Deploy and manage Azure Kubernetes Service (AKS) clusters</li></ul><ul><li>Write and maintain Helm charts and Kubernetes manifests (Deployments, Services, Ingress, HPA)</li></ul><ul><li>Configure cluster networking, namespaces, and RBAC</li></ul><ul><li>Implement monitoring and logging using Prometheus, Grafana, or Azure Monitor</li></ul><ul><li>Manage container images and pipelines via Azure Container Registry (ACR)</li></ul><ul><li>Perform cluster upgrades, node pool scaling, and cost optimisation</li></ul>Linux Administration<ul><li>Manage and harden Ubuntu/CentOS servers in cloud and on-premise environments</li></ul><ul><li>Write shell scripts and automate operational tasks with Bash or Python</li></ul><ul><li>Troubleshoot system performance, networking, and service issues</li></ul><ul><li>Manage Docker and container runtimes on Linux hosts</li></ul><ul><li>Maintain SSH access controls, firewall rules (UFW/iptables), and system logs</li></ul>DevOps &amp; CI/CD<ul><li>Set up and maintain Azure DevOps or GitHub Actions pipelines</li></ul><ul><li>Support infrastructure-as-code using Terraform or Bicep</li></ul><ul><li>Collaborate with development teams on deployment strategies and environment management</li></ul>Required Skills &amp; Experience<ul><li>3+ years of hands-on experience with Microsoft Azure</li></ul><ul><li>Proven experience creating and managing Azure tenants and subscriptions</li></ul><ul><li>Strong knowledge of Microsoft 365 administration (Exchange Online, Entra ID, Teams)</li></ul><ul><li>Solid Kubernetes experience, preferably on AKS in a production environment</li></ul><ul><li>Proficiency with Linux (Ubuntu preferred) &mdash; command line, scripting, troubleshooting</li></ul><ul><li>Familiarity with Docker and containerisation workflows</li></ul><ul><li>Understanding of networking fundamentals (DNS, TCP/IP, VPN, load balancing)</li></ul><ul><li>Experience with CI/CD pipelines (Azure DevOps or GitHub Actions)</li></ul>Nice to Have<ul><li>Azure certifications (AZ-104, AZ-305, AKS-specific)</li></ul><ul><li>Experience with Terraform or Bicep for infrastructure-as-code</li></ul><ul><li>Familiarity with IoT platforms, MQTT, or telemetry data pipelines</li></ul><ul><li>Exposure to multi-region or multi-tenant SaaS deployments</li></ul><ul><li>Experience supporting enterprise or telecoms clients</li></ul>What We Offer<ul><li>Competitive salary based on experience</li></ul><ul><li>Opportunity to work on a cutting-edge enterprise IoT platform serving global telecoms clients</li></ul><ul><li>Collaborative and fast-moving startup environment</li></ul><ul><li>Exposure to diverse geographies including UK, Gulf, Pakistan, and Africa</li></ul><ul><li>Flexible and hybrid working arrangements</li></ul>Job Type: Full-timeWork Location: In person

Cloud & Infrastructure Engineer

Join Metis International (Pvt) Ltd and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Metis International (Pvt) Ltd

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Infrastructure Support Engineer

Cloud & Infrastructure Engineer