Qureos Mentor

METRO GUARD TERMITE AND PEST CONTROL

Essential Duties and Responsibilities Our Service Representatives are responsible for providing exceptional service to our customers over the phone.<ul><li>Manage a large volume of customer communications through incoming calls, emails and online.</li><li>Answer approximately 75 - 100 in-bound phone calls per day.</li><li>Use software system to research, route and process calls successfully.</li><li>Respond to customer inquiries, answer questions, organize and schedule service appointments.</li><li>Resolve service problems by clarifying the customer's complaint; determine the cause of the problem, select, and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.</li><li>Ensure all calls results are recorded, noted and the actions that were taken.</li><li>Ability to sell start up services and explain service programs to current and potential customers.</li><li>Renew current customers accounts.</li><li>Maintain customer accounts by checking and recording account information in software.</li><li>Set up, adjust, and terminate services in software.</li><li>Organize and schedule new construction installations and closings.</li><li>Receive customer payments.</li><li>Upload and catalog documents, contracts, and service orders into customer accounts.</li><li>Communicate with field services personnel, managers, and other department team members daily.</li><li>Maintain open communication for a positive and effective work culture.</li></ul>Our business hours run Monday through Friday from 8:00 AM to 5:00 PM. And don&rsquo;t forget our weekly Wednesday morning meeting&mdash;it starts bright and early at 6:45 AM and gets us geared up and ready to take on the week as a team!Qualifications and Education Requirements​ <ul><li>Excellent phone interaction skills and active listening.</li><li>Exceptional organizational skills, superb accuracy, and attention to detail.</li><li>Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily.</li><li>Ability to collaborate with other departments to ensure customer satisfaction.</li><li>Excellent keyboard and data entry skills.</li><li>Strong problem-solving skills.</li></ul>This isn&rsquo;t just a job&mdash;it&rsquo;s joining a team that feels like family! We offer a competitive hourly wage, flexible scheduling, and a comprehensive training program to get you fully prepped for pest-fighting greatness. But it&rsquo;s not all work&mdash;we know how to have fun, too! If you&rsquo;re looking for a supportive, high-energy, family oriented place to work &mdash; you just found it!Pay: $18.00 - $20.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Location:<ul><li>Garland, TX 75041 (Preferred)</li></ul>Ability to Commute:<ul><li>Garland, TX 75041 (Preferred)</li></ul>Work Location: In person

Customer Service Representative

Join METRO GUARD TERMITE AND PEST CONTROL and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

METRO GUARD TERMITE AND PEST CONTROL

About Company

Customer Service Representative