Customer Service Representative

Essential Duties and Responsibilities 

Our Service Representatives are responsible for providing exceptional service to our customers over the phone.

• Manage a large volume of customer communications through incoming calls, emails and online.
• Answer approximately 75 - 100 in-bound phone calls per day.
• Use software system to research, route and process calls successfully.
• Respond to customer inquiries, answer questions, organize and schedule service appointments.
• Resolve service problems by clarifying the customer's complaint; determine the cause of the problem, select, and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.
• Ensure all calls results are recorded, noted and the actions that were taken.
• Ability to sell start up services and explain service programs to current and potential customers.
• Renew current customers accounts.
• Maintain customer accounts by checking and recording account information in software.
• Set up, adjust, and terminate services in software.
• Organize and schedule new construction installations and closings.
• Receive customer payments.
• Upload and catalog documents, contracts, and service orders into customer accounts.
• Communicate with field services personnel, managers, and other department team members daily.
• Maintain open communication for a positive and effective work culture.

Our business hours run Monday through Friday from 8:00 AM to 5:00 PM. And don’t forget our weekly Wednesday morning meeting—it starts bright and early at 6:45 AM and gets us geared up and ready to take on the week as a team!

Qualifications and Education Requirements​ 

• Excellent phone interaction skills and active listening.
• Exceptional organizational skills, superb accuracy, and attention to detail.
• Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily.
• Ability to collaborate with other departments to ensure customer satisfaction.
• Excellent keyboard and data entry skills.
• Strong problem-solving skills.

This isn’t just a job—it’s joining a team that feels like family! We offer a competitive hourly wage, flexible scheduling, and a comprehensive training program to get you fully prepped for pest-fighting greatness. But it’s not all work—we know how to have fun, too! If you’re looking for a supportive, high-energy, family oriented place to work — you just found it!

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Location:

• Garland, TX 75041 (Preferred)

Ability to Commute:

• Garland, TX 75041 (Preferred)

Work Location: In person