Veterinary Receptionist

Receptionist/Administrative Assistant

KEYWORDS:

Veterinary receptionist, office assistant, administrative assistant, client communication, schedule manager, client service representative

POSITION TYPE/SCHEDULE:

Full time (40 hr/wk) or part time accepted, Monday-Friday only, no weekends or major holidays, some afterhours may be requested. 9 hour shifts with 1 hour lunch breaks.

LOCATION:

Best Friends Animal Hospital located at 15761 US-331 BUS, Freeport, FL 32439

ABOUT US:

Best Friends Animal Hospital is an established small animal practice that is under new ownership and management! We seek to be a pillar of the community through service-oriented care for our clients and their pets. Our objectives are to:

• Provide optimal medical and preventative care for our patients
• Provide transparent, clear, and effective communication and
• Actively give back to the community through service and involvement

We believe in fostering a culture of community and family for our employees and clients, providing them a fulfilling environment to be in while building something we can all be proud of together. We value the relationship, continued trust, and goodwill established with our clients, employees, and community, and we focus on making each experience exceptional.

JOB SUMMARY:

Under the general supervision of the Office Manager, this position performs general office or secretarial work of moderate difficulty and performs related work as assigned. This position involves developing and supporting clinic initiatives, programs, and/or projects. This position helps maintain the company’s mission by providing professional service to all incoming calls and office visitors, provides administrative support to other staff personnel, and assists with administrative tasks by providing clerical support.

ESSENTIAL FUNCTIONS:

• Operates multiline telephone system to relay incoming and interoffice calls.
• Greets all visitors courteously, determines their needs, and assists them appropriately.
• Know the range of services the practice provides and the species it treats.
• Advise clients/recommend services for their pets.
• Differentiate and prioritize between routine cases and emergency cases; alert staff accordingly.
• Understand and use special record notations, and make appropriate notes in patient records
• Maintain medical records and understand medical record filing systems.
• Maintains mail and general email by assigning client/vendor follow-up to the appropriate staff.
• Maintains front office area ensuring cleanliness and organization.
• Responsible for constructing new client and new pet packages and associated inventory.
• File invoices, receive payments, and assist in maintaining accounts receivable/payable.

ADDITIONAL RESPONSIBILITIES:

• Provides support with all community and client communications and interactions including Chamber of Commerce functions and community outreach initiatives.
• Contributes to team effort by providing input on best practices for accomplishing company goals and seeks constant improvement for this position.
• Willingness to assist with and perform other duties as requested.

QUALIFICATIONS:

• High school diploma, or equivalent, preferred.
• Human relations skills to deal effectively with visitors/customers in person or on the telephone.
• Demonstrated capability with organizational skills and time management.
• Good Computer skills including Microsoft Office (Word, Outlook and Excel).
• Ability to multitask and work under stressful conditions.
• Ability to work in a team environment.

CONDITIONS OF WORK:

Mostly sedentary. The ability to lift 50 lbs or less may be requested at times.

POSITION PAY:

Starting pay varies based on experience. Adjustments commensurate with experience. Regular raises are considered based on time with the company, efficiency with job position, and increase in responsibilities.

COMPANY BENEFITS (NEGOTIABLE):

Dental/Vision insurance

Employee discount/Petcare

Paid time off and sick leave

CALL TO ACTION:

At Best Friends Animal Hospital, we are not looking to be just another veterinary clinic. Animals have been an integral part of each or our lives; from dogs and cats, to pigs and cows, and even sea turtles and other marine animals. Our clients, employees, and greater community need to see, by our actions, what we are all about. In other words, the value we are proposing:

• We facilitate pet owners in getting the most out of life for their furry companions by providing the tools needed for health, happiness, and community.
• We help our team members realize their potential through connecting them with opportunities in growth, advancement, and doing what they love.
• We contribute to our community through outreach, involvement, and dedication to the future.

If this sounds like what you have been searching for within veterinary medicine, we’d love for you to be part of the team

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While this job description is intended to be an accurate reflection of the essential job required, management reserves the rights to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Continuing education credits
• Dental insurance
• Employee discount
• Flexible schedule
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Veterinary : 1 year (Preferred)
• Receptionist: 1 year (Required)

Work Location: In person