Qureos Mentor

Metropolitan Family Services

<div>If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company&rsquo;s bottom line? Then we&rsquo;d love to hear from you!

We are currently looking to fill a Director of Certified Community Behavioral Health Clinic (CCBHC Director) role at our Merrionette Park Office.

SALARY:
<ul>
<li>The average starting salary for this position will fall in the range of $115,000 and $130,000 annually. Where candidates fall in this range will be based on skill and experience level.
<ul><li>Final salary will be determined based on years of experience, licensure level, and relevant credentials
</li></ul></li></ul>$2,500 Sign-on Bonus for first-time employees with MFS! ($1,250 on the first paycheck and $1,250 after 6 months of employment).

ESSENTIAL JOB FUNCTIONS:

Clinical Leadership &amp; Oversight
<ul>
<li>Oversee day-to-day CCBHC operations, including outpatient mental health, substance use disorders (SUD), psychiatric rehabilitation, and 24/7 crisis response/mobile crisis services.</li>
<li>Serve as the final clinical authority on high-acuity and risk-laden cases. Facilitate weekly Clinical Case Reviews to resolve treatment barriers for clients with co-occurring disorders or complex social determinants of health (SDOH).</li>
<li>Partner with the agency Medical Director and MFS leadership to align primary care screening, Medication Assisted Recovery (MAR), and psychiatric prescribing with CCBHC benchmarks.</li>
<li>Direct the selection and implementation of EBPs (e.g., DBT, CBT, MI, and ACT). Establish formal fidelity monitoring protocols, including chart audits to ensure model integrity.</li>
<li>Provide clinical consultation and clinical support.</li>
</ul>
Strategic Implementation &amp; Compliance
<ul>
<li>Lead the implementation and scaling of the CCBHC model, ensuring seamless integration of mental health, SUD, and primary care screenings.</li>
<li>Ensure all services strictly comply with Illinois Administrative Code Title 59, Part 132 (Rule 132), Medicaid/SUPR requirements, SAMHSA certification criteria and other accreditation requirements.</li>
<li>In collaboration with the Finance Department, develop and monitor CCBHC budgets, Prospective Payment System (PPS) revenue, and grant funding.</li>
<li>Ensure clinical data integrity supports accurate PPS billing and cost reporting.</li>
<li>Conduct regular utilization reviews and internal audits to ensure data accuracy and timeliness for HFS and SAMHSA reporting.</li>
</ul>
Staff Development &amp; Performance
<ul>
<li>Provide clinical and administrative supervision to team leaders and CCBHC clinical leadership. Conduct performance reviews based on productivity, documentation timeliness, and EBP adherence.</li>
<li>In coordination with the Agency Training Manager, design and facilitate a comprehensive curriculum focusing on Trauma-Informed Care, EBPs, and CCBHC clinical workflows.</li>
<li>Ensure all staff maintain state licensure and adhere to the highest standards of ethical practice.</li>
</ul>
Quality Management &amp; Data Analytics
<ul>
<li>In partnership with IS and CQI, design frameworks for tracking quality measures (e.g., PHQ-9, GAD-7) and federal metrics such as hospital readmission rates.</li>
<li>Analyze data trends to evaluate intervention effectiveness and implement service improvements.</li>
<li>Collaborate with IS, Billing, and Revenue Cycle Management to ensure the Electronic Health Record (EHR) and technology platforms support effective clinical operations and billing.</li>
</ul>
Stakeholder Engagement &amp; Advocacy
<ul>
<li>Serve as the primary liaison to the Illinois Department of Healthcare and Family Services (HFS) and the Illinois Chief Behavioral Health Officer in collaboration with supervisor and MFS leadership in regard to CCBHC.</li>
<li>Actively participate in the Statewide CCBHC Learning Collaborative and maintain communication with other Illinois CCBHC sites to share best practices and troubleshoot PPS rate development.</li>
<li>Manage formal relationships with Care Coordination partners, including FQHCs, hospitals, and the criminal justice system.</li>
<li>Represent the organization in state-led forums and coordinate with the National Council for Wellbeing to participate in the federal Medicaid Demonstration program.</li>
</ul>
KNOWLEDGE, SKILLS, and ABILITIES:
<ul>
<li>Demonstrated success in increasing levels of management, including supervision of management staff and oversight of behavioral health services.</li>
<li>Proven record of accomplishment in improving organizational processes. Highly developed skills in change management and driving organizational process improvements.</li>
<li>Demonstrated ability to work in collaborative relationship with program staff, leadership staff and administration.</li>
<li>Strong analytical and quantitative skills.</li>
<li>Ability to work under pressure in a fast-paced environment and ability to meet multiple deadlines simultaneously.</li>
<li>Must be a highly motivated self-starter with ability to work independently and take ownership of a process or an issue.</li>
<li>Demonstrated self-awareness and a high level of emotional intelligence.</li>
<li>Mission driven and client focused.</li>
<li>Ability to operate both hands-on and tactical, as well as at a strategic level.</li>
<li>Ten years in behavioral health services or other related fields, including experience with program development, program delivery, supervision of clinical staff.</li>
<li>Demonstrated leadership skills with a history of strong decision-making skills.</li>
<li>Strong interpersonal, communication and team-building skills.</li>
<li>Mobility to travel throughout metropolitan Chicago required.</li>
<li>Champion a spirit of collaborative and open communication across all Agency departments and program operations to bridge multiple sites, ensure program alignment, program efficiencies, and cross continuum of program services.</li>
<li>Other duties as assigned.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Master&rsquo;s degree in Social Work, Counseling, Psychology, or a related healthcare field from an accredited university, required.</li>
<li>Licensure: Active, unrestricted clinical license in the State of Illinois (LCSW, LCPC, or LMFT). Must meet criteria for a Licensed Practitioner of the Healing Arts (LPHA), required.
</li><li>8+ years in behavioral health, with specific expertise in Serious Mental Illness (SMI) and Substance Use Disorders (SUD), required.</li>
<li>Deep familiarity with the Illinois Medicaid landscape, Rule 132, and Trauma-Informed Care principles, required.
</li><li>IM+CANS certified (or ability to obtain within 30 days of hire), required.
</li><li>Demonstrated experience applying ASAM criteria, required.
</li><li>Direct experience with CCBHC/PPS transitions and team-based care (ACT/CST) is strongly, preferred.
</li><li>8+ years in a clinical leadership or program management role, preferably in an urban community health setting, preferred.</li>
<li>CADC certification, preferred.</li>
<li>Bilingual (Spanish/English) fluency, preferred.</li>
</ul>
ADDITIONAL REQUIREMENTS:
<ul>
<li>Satisfactorily pass all relevant screening and criminal background checks.</li>
</ul>
TRANSPORTATION/TRAVEL REQUIREMENTS:
<ul>
<li>Driving for work required with transportation of clients preferred in a personally owned vehicle.</li>
</ul>
PHYSICAL DEMANDS:
<ul>
<li>While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.
</li>
</ul>Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here!

Some highlights include:
<ul>
<li>Medical Coverage, Dental Coverage, and Vision Coverage.</li>
<li>Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.</li>
<li>FREE General Medicine and Behavioral Health Teladoc services provided to all team members.</li>
<li>Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.</li>
</ul>
And so much more! Make sure you click here to see the full suite of benefits offered!
<ul>
<li>Some of the above benefits are available for part-time and temporary workers, but not all. Be sure to inquire upon your hire as to which benefits apply to you.</li>
</ul>
MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.</div>

CCBHC Director of Certified Community Behavioral Health Clinic (CCBHC Director)

<div>If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company&rsquo;s bottom line? Then we&rsquo;d love to hear from you!

We are currently looking to fill a Business Intelligence Analyst role at our Merrionette Park Office.

 SALARY:
<ul>
<li>The average starting salary for this position will fall in the range of $78,000 and $87,000 annually. Where candidates fall in this range will be based on skill and experience level.</li>
</ul>
$2,500 Sign-on Bonus for first-time employees with MFS! ($1,250 on the first paycheck and $1,250 after 6 months of employment).

ESSENTIAL JOB FUNCTIONS:
<ul>
<li>Understand unique reporting needs of requestors and provide expert knowledge, understanding, and assistance with data deliverables.</li>
<li>Communicate effectively with end users, program and quality leadership, and domain experts in order to deliver reporting solutions.</li>
<li>Provide guidance on new report requests, as well as migration of existing reports.</li>
<li>Understanding of data quality concepts, including data validation, completeness, and reconciliation.</li>
<li>Ability to work with large, complex datasets from multiple sources (e.g., EHR, data warehouse).</li>
<li>Ability to translate business and clinical requirements into reporting and data visualization solutions.</li>
<li>Create, maintain, and expand growing body of technical domain knowledge related to reporting infrastructure. Conduct analysis of business and user needs, documentation of requirements, and translation into functional system requirements.</li>
<li>Provide second level support to end-users, including troubleshooting data discrepancies and reporting issues. Supports end users in resolving data needs on a timely basis.</li>
<li>Partner with analytics, CQI, and program teams to ensure reporting solutions align with clinical workflows, quality measures, and operational needs.</li>
<li>Support development and maintenance of reporting pipelines for healthcare quality and regulatory reporting (e.g., CCBHC, state reporting).</li>
<li>Ensure accuracy, completeness, and timeliness of data within reporting environments through validation and troubleshooting.</li>
<li>Collaborate with data warehouse and IT teams to support data integration across systems (e.g., EHR, external data sources).</li>
<li>Document data sources, transformations, and report logic to support transparency and consistency.</li>
<li>Serve as team lead on small to medium size cross-functional projects. Lead workgroups and conducts meetings.</li>
<li>Evaluate, research and recommend reporting tools, data models, and processes to improve data accessibility and decision-making, with a focus on the Agency&rsquo;s systems, technology strategies and standards.</li>
<li>Other duties as assigned.</li>
</ul>
KNOWLEDGE, SKILLS, and ABILITIES:
<ul>
<li>Ability to get up to speed on domain knowledge quickly and to understand data limitations under which Data Warehouse team operates.</li>
<li>Ability to translate requirements from the Data Warehouse team; there is often an iterative back-and-forth between data consumers and Business Intelligence Analyst.</li>
<li>Ability to partner with key stakeholders to perform root cause data analyses and remediation efforts.</li>
<li>Ability to communicate effectively with report requestors, report writers, and data analysts in delivering reporting solutions.</li>
<li>Ability to provide guidance on new report requests, as well as migration of existing reports.</li>
<li>Ability to handle multiple tasks and assignments.</li>
<li>Experience creating specification documents, use cases, and other request-related documentation.</li>
<li>Highly motivated, proactive and a self-starter; strong sense of ownership &amp; ability to create and execute plans without daily oversight.</li>
<li>Ability to work across multiple teams and to manage multiple priorities.</li>
<li>Highly organized; able to effectively prioritize and balance multiple efforts in a fast-paced, regulatory driven environment; detail oriented.</li>
<li>Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently.</li>
<li>Excellent verbal and written communication skills; ability to simplify and summarize complex topics.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Bachelor&rsquo;s degree in computer science/information systems/business administration or related field, required.</li>
<li>Experience working with relational databases and SQL, required.
</li><li>3+ years of experience as Business Intelligence Analyst or in a similar role, required.</li>
<li>Understanding of relational data structures and basic data modeling concepts, required.</li>
<li>Experience developing reports or dashboards using BI tools (e.g., Tableau, Power BI, or similar), preferred.</li>
<li>Understanding of relational data structures and basic data modeling concepts, preferred.</li>
<li>Experience working with healthcare or behavioral health data strongly, preferred. 
</li></ul>ADDITIONAL REQUIREMENTS:
<ul>
<li>Satisfactorily pass all relevant screening and criminal background checks.</li>
</ul>
TRANSPORTATION/TRAVEL REQUIREMENTS:
<ul>
<li>Driving not required. No travel between sites.</li>
</ul>
PHYSICAL DEMANDS
<ul>
<li>While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.
</li>
</ul>Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here!

Some highlights include:
<ul>
<li>Medical Coverage, Dental Coverage, and Vision Coverage.</li>
<li>Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.</li>
<li>FREE General Medicine and Behavioral Health Teladoc services provided to all team members.</li>
<li>Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.</li>
</ul>
And so much more! Make sure you click here to see the full suite of benefits offered!

MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.</div>

CCBHC Business Intelligence Analyst

<div>If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company&rsquo;s bottom line? Then we&rsquo;d love to hear from you!

We are currently looking to fill a Targeted Case Management Specialist role at our Merrionette Park Office.

SALARY:
<ul>
<li>The average starting salary for this position will fall in the range of $45,000 and $55,000 annually. Where candidates fall in this range will be based on skill and experience level.
<ul><li>Final salary will be determined based on years of experience, licensure level, and relevant credentials
</li></ul></li></ul>$2,500 Sign-on Bonus for first-time employees with MFS! ($1,250 on the first paycheck and $1,250 after 6 months of employment).

ESSENTIAL JOB FUNCTIONS:
<ul>
<li>Provides community targeted case management to CCBHC clients who meet at least one of the following criteria
<ul><li>Individuals at high risk of suicide or overdose.</li>
<li>Those experiencing an acute crisis episode (needing ongoing crisis stabilization supports).</li>
<li>Individuals in critical transitions, such as homelessness or transitioning back to the community from an incarcerated setting (jail or prison).</li>
<li>Individuals transitioning from an institutional setting, such as a hospital, nursing facility, or residential treatment center.</li>
<li>Clients already enrolled in intensive programs like Assertive Community Treatment (ACT), Community Support Team (CST), or Violence Prevention &ndash; CST.</li>
<li>Individuals receiving supported housing or supported employment services.</li>
</ul></li></ul><ul><li>Gathers information for the IM+CANS identifying medical, social, legal, educational, and housing needs.</li>
<li>Develops specific goals integrated into the IATP (Individualized Assessment and Treatment Plan) related to identified targeted case management needs.
<ul><li>Actively leads care planning process that specify direct care resources to meet physical and psychosocial needs; by prioritizing problems and establishing mutually agreed upon goals specific to the client.</li>
</ul></li></ul><ul><li>Documents the care and case management plans and other vital information in electronic health record after each contact and service.</li>
<li>Monitors daily alerts for participants entering an emergency room or inpatient hospital processes and other coordinated care interfaces, following up with clients and facilitating post-discharge appointments.</li>
<li>Participates as assigned in participant education, including development of materials, conducting presentations or supporting other team members in such efforts.</li>
<li>Works with multidisciplinary professionals and community agencies to provide a continuum of coordinated care to meet the complex needs of clients.</li>
<li>Participates in agency and site based required meetings and trainings.</li>
<li>Other duties as assigned.</li>
</ul>
KNOWLEDGE, SKILLS, and ABILITIES:
<ul>
<li>Requires mobility to work with a community-based caseload.</li>
<li>Ability to maintain assigned community and home-based services.</li>
<li>Ability to work effectively with diverse individuals and groups.</li>
<li>Experience working with diverse client populations with significant behavioral health needs; social service experience is preferred.</li>
<li>Punctual, reliable and dependable with the ability to work flexible hours (some evenings and weekends).</li>
<li>Ability to produce high-quality work independently.</li>
<li>Demonstrated commitment to social justice, and advocacy</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Bachelor&rsquo;s degree in a human services field or 2+ years' experience in the mental health field, social service or healthcare setting, required.
</li><li>Must obtain and maintain IM+CANS certification, required.</li>
<li>Bilingual in Spanish, preferred.</li>
</ul>
ADDITIONAL REQUIREMENTS:
<ul>
<li>Satisfactorily pass all relevant screening and criminal background checks.</li>
</ul>
TRANSPORTATION/TRAVEL REQUIREMENTS:
<ul>
<li>Driving for work required with transportation of clients preferred in a personally owned vehicle.</li>
</ul>
PHYSICAL DEMANDS
<ul>
<li>While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.
</li>
</ul>Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here!

Some highlights include:
<ul>
<li>Medical Coverage, Dental Coverage, and Vision Coverage.</li>
<li>Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.</li>
<li>FREE General Medicine and Behavioral Health Teladoc services provided to all team members.</li>
<li>Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.</li>
</ul>
And so much more! Make sure you click here to see the full suite of benefits offered!
<ul>
<li>Some of the above benefits are available for part-time and temporary workers, but not all. Be sure to inquire upon your hire as to which benefits apply to you.</li>
</ul>
MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.</div>

CCBHC Targeted Case Management Specialist

<div>Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company&rsquo;s bottom line? Then we&rsquo;d love to hear from you!

We are now hiring for a full-time Benefit Specialist at our Headquarters office in downtown Chicago! 


ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul><li>Support day-to-day administration of the agency&rsquo;s benefits programs, ensuring timely and accurate responses to employee inquiries in partnership with the Benefits team.</li>
<li>Identify trends, issues, or gaps in benefits administration and communicate recommendations or changes to improve processes and enhance the overall benefits offering.</li>
<li>Administer leave of absence programs, including FMLA, Short-Term Disability, and Parental Leave, by coordinating requests and tracking through the Prudential system.</li>
<li>Partner with managers and leadership to provide updates on employee leave statuses, timelines, and return-to-work expectations, ensuring clear communication and adherence to policies.</li>
<li>Process and audit benefit enrollments and qualifying life events within the UKG system to ensure accuracy and compliance.</li>
<li>Coordinate and deliver new hire benefits orientations, ensuring employees understand available programs and enrollment processes.</li>
<li>Provide administrative support for Open Enrollment, including system setup, employee communications, and enrollment processing.</li>
<li>Administer COBRA enrollments and eligibility tracking through designated third-party system, ensuring compliance with regulatory requirements.</li>
<li>Identify and resolve benefits carrier and file feed issues by coordinating with brokers, carriers, and third-party administrators.</li>
<li>Review, reconcile, and process benefits invoices across multiple vendors, identifying discrepancies and ensuring timely resolution and payment.</li>
</ul>
SALARY: The salary range for this position will be $50,000 - $60,000 annually. Pay will be given based on skill and experience level.

REQUIRED EDUCATION, CERTIFICATIONS, CREDENTIALS and/or EXPERIENCE:
<ul>
<li>Bachelor&rsquo;s degree in human resources, business or related field required.</li>
<li>2+ year&rsquo;s benefit administration experience.</li></ul> 


TRAVEL/MOBILITY REQUIREMENTS:
<ul>
<li>Driving not required</li>
</ul>
TRAVEL BETWEEN SITES:
<ul>
<li>Yes</li></ul> 


PHYSICAL REQUIREMENTS:

While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal. 


Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here!

Some highlights include:
<ul>
<li>Medical Coverage, Guardian Dental Coverage, and VSP Vision Coverage.</li>
<li>Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.</li>
<li>FREE General Medicine and Behavioral Health Teladoc services provided to all team members.</li>
<li>Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.</li></ul> 


And so much more! Make sure you click here to see the full suite of benefits offered! 


MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.</div>

Benefit Specialist

<div>If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company&rsquo;s bottom line? Then we&rsquo;d love to hear from you!

We are seeking a dedicated and compassionate Case Manager to join our BH team at Merrionette Park.

In this role, you will provide comprehensive services tailored to a diverse client population, helping enhance their potential and promote optimal functioning within the community. Working in collaboration with a supervisor, you will address emergency and crisis situations within the target population. This position operates across various settings, including office environments, client homes, and community-based locations, ensuring culturally competent service delivery for individuals from diverse backgrounds.

The Case Manager&rsquo;s key responsibilities include promoting the importance of care coordination to improve clients&rsquo; physical, emotional, and behavioral health outcomes. Under general supervision, the Case Manager will utilize intermediate-level expertise to conduct in-depth client assessments, manage more complex cases, and develop customized service plans. Working closely with clients, you will create actionable plans with clear goals and resources, continuously reviewing and updating these plans to meet evolving needs and deliver impactful support.

SALARY: The average starting salary for this position will fall in the range of $42,000 to $47,000 annually. Where candidates fall in this range will be based on skill and experience level.

ESSENTIAL JOB FUNCTIONS:
<ul>
<li>Conducts thorough assessment of clients. Evaluates problem and service needs.</li>
<li>Develops a written client service plan specifying goals to be achieved and services to be pursued.</li>
<li>Supplements service plans to meet client needs.</li>
<li>Provides, as appropriate, supportive help, advocacy and case management to individuals and families in coping with environment and interpersonal relationship 
issues.</li>
<li>Works collaboratively with community resources. Develops a knowledge of resources and helps clients to utilize them.</li>
<li>Works within contract, grant, and program requirements including meeting timelines and reporting requirements.</li>
<li>Engages client in settings that may present a challenge for the client for the purpose of learning/practicing/developing healthy behaviors and coping skills.</li>
<li>Reassesses and monitors client situation and adequacy of service plan.</li>
<li>Collaborates and participates with other program staff in the planning and implementation of service plans.</li>
<li>Subsequent to consultation with supervisor, handles emergency and crisis situations within target population.</li>
<li>With supervisory approval, authorizes limited amounts of financial assistance to own clients.</li>
<li>May work with community groups.</li>
<li>Works effectively with diverse staff and service population.</li>
<li>Other duties as assigned.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Bachelor's Degree in Psychology, Social Work, or related field from an accredited college or university.</li>
<li>One year of case management experience in a social service or healthcare setting.</li>
<li>Certified Alcohol and Drug Counselor certification preferred.</li>
<li>Bilingual in Spanish preferred.</li>
<li>Crisis stabilization experience preferred.</li>
<li>Ability to work evening as needed.</li>
</ul>
ADDITIONAL REQUIREMENTS:
<ul>
<li>Satisfactorily pass all relevant screening and criminal background checks.</li>
</ul>
TRAVEL/TRANSPORTATION REQUIREMENTS:
<ul>
<li>Driving for work required with transportation of clients preferred in a personally owned vehicle.</li>
</ul>
PHYSICAL DEMANDS
<ul>
<li>While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal. Must be able to lift at least 30 lbs.</li>
</ul>
Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here!

Some highlights include:
<ul>
<li>Medical Coverage, Dental Coverage, and Vision Coverage.</li>
<li>Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.</li>
<li>FREE General Medicine and Behavioral Health Teladoc services provided to all team members.</li>
<li>Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.</li>
</ul>
And so much more! Make sure you click here to see the full suite of benefits offered!</div>

Behavioral Health Case Manager (Southwest)