Benefit Specialist

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are now hiring for a full-time Benefit Specialist at our Headquarters office in downtown Chicago!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support day-to-day administration of the agency’s benefits programs, ensuring timely and accurate responses to employee inquiries in partnership with the Benefits team.
• Identify trends, issues, or gaps in benefits administration and communicate recommendations or changes to improve processes and enhance the overall benefits offering.
• Administer leave of absence programs, including FMLA, Short-Term Disability, and Parental Leave, by coordinating requests and tracking through the Prudential system.
• Partner with managers and leadership to provide updates on employee leave statuses, timelines, and return-to-work expectations, ensuring clear communication and adherence to policies.
• Process and audit benefit enrollments and qualifying life events within the UKG system to ensure accuracy and compliance.
• Coordinate and deliver new hire benefits orientations, ensuring employees understand available programs and enrollment processes.
• Provide administrative support for Open Enrollment, including system setup, employee communications, and enrollment processing.
• Administer COBRA enrollments and eligibility tracking through designated third-party system, ensuring compliance with regulatory requirements.
• Identify and resolve benefits carrier and file feed issues by coordinating with brokers, carriers, and third-party administrators.
• Review, reconcile, and process benefits invoices across multiple vendors, identifying discrepancies and ensuring timely resolution and payment.

SALARY: The salary range for this position will be $50,000 - $60,000 annually. Pay will be given based on skill and experience level.

REQUIRED EDUCATION, CERTIFICATIONS, CREDENTIALS and/or EXPERIENCE:

• Bachelor’s degree in human resources, business or related field required.
• 2+ year’s benefit administration experience.

TRAVEL/MOBILITY REQUIREMENTS:

• Driving not required

TRAVEL BETWEEN SITES:

• Yes

PHYSICAL REQUIREMENTS:

While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here!

Some highlights include:

• Medical Coverage, Guardian Dental Coverage, and VSP Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

And so much more! Make sure you click here to see the full suite of benefits offered!

MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.