Qureos Mentor

Metropolitan Knoxville Airport Authority

<div>ABOUT US: The Metropolitan Knoxville Airport Authority

The Metropolitan Knoxville Airport Authority (MKAA), established in 1978 as a nonprofit organization, owns and operates McGhee Tyson Airport (TYS) and Downtown Island Airport (DKX). With more than 88-years of service to the East Tennessee region, MKAA plays a vital role in supporting the area's air transportation system. Centrally located within a day's drive or short flight of major U.S. cities, our airports are positioned for continued growth and innovation. If you're interested in contributing to the future success of TYS and DKX, we encourage you to explore this opportunity further. 
The Position:

As a part of the Operations Department of the Metropolitan Knoxville Airport Authority, we are are currently seeking a non-exempt Building Services Lead responsible for overseeing custodial services for assigned shift, ensuring 24/7 coverage, 365 days a year. This position provides leadership and guidance to custodial staff, ensuring the cleanliness, sanitation, and appearance of airport facilities. The Lead in charge will be assigned to each shift through the Supervisor and Assistant Supervisor and will adjust and vary based on assignments and operational needs. The Lead develops work schedules, inspects completed work, takes corrective actions as needed, and serves as the primary point of contact for their custodial operations during their shift. The Lead will need to be flexible in their work schedules to maintain Lead coverage during the 24/7 airport operations. ***Our current hiring need is for 3rd shift, 10:00pm - 6:30am. 
Responsibilities:

Below represents a summary of the major duties and responsibilities performed by employees in this role. Employees may be requested to perform job-related tasks other than those specifically presented in this list of responsibilities.
<ul>
<li>Leads and provides oversight to custodial staff, assigning tasks and ensuring proper execution of duties.</li>
<li>Develops and adjusts work schedules to maintain coverage and operational efficiency.</li>
<li>Provides backup and assumes coverage responsibilities if the appointed Lead in charge is not available to ensure continuous custodian operations.</li>
<li>Conducts inspections of assigned areas, ensuring adherence to cleanliness and safety standards.</li>
<li>Maintains an inventory of cleaning supplies and submits orders as needed.</li>
<li>Communicates with vendors regarding supply needs and equipment maintenance.</li>
<li>Cleans and sanitizes restrooms, ensuring an adequate stock of consumable materials.</li>
<li>Removes trash and recyclables, ensuring proper disposal.</li>
<li>Maintains floors, entryways, and stainless-steel surfaces through sweeping, mopping, vacuuming, and polishing.</li>
<li>Assists passengers with general information and directions as needed.</li>
<li>Operates and maintains cleaning equipment, ensuring proper function and safety.</li></ul> 


The Ideal Candidate:

With experience leading others, the ideal candidate should have knowledge of modern office practices and equipment, including applicable software; OSHA standards; airport-specific cleaning protocols; cleaning solutions, cleaning methods and techniques; applicable equipment and tools; principles and practices of employee supervision; including health, safety, and environmental procedures. He or she should have strong organization and time management skills; effective verbal and written communication; have the ability to establish and maintain effective working relationships; attention to detail; follow verbal and written instructions; excellent customer service and problem-solving skills; ability to train and mentor staff; including conflict management. Must be able to work flexible shifts and weekends. ***Our current hiring need is for 3rd shift, 10:00pm - 6:30am. 
Minimum Qualifications:
<ul>
<li>High School diploma or equivalency preferred.</li>
<li>At least 5 years of experience in custodial work.</li>
<li>At least 2 years of experience in a senior/lead or supervisory role.</li></ul> 


Salary and Compensation:

The salary range for this position is $52,297.77 - $67,987.10, with the final offer based on experience. MKAA offers a very competitive benefit package for this position, including medical/dental/vision benefits, disability/life insurance, vacation leave, sick leave, and a 401(a)-retirement program. 
Application Deadline: 

For best consideration, apply by Sunday, April 19, 2026. Position open until filled.

Please apply through this website (preferred), or mail resume to P.O. Box 15600 | Knoxville, TN 37901 | Attention: HR. Applications must be received by the stated deadline or postmarked by the deadline date to be considered. No phone calls please. 


Applicants must submit ALL the following to be considered: Official Metropolitan Knoxville Airport Authority Application or resume (Applicants submitting resumes must submit a completed signed copy of the MKAA application prior to being interviewed). 
Selection Process:

Applications (and additional documents, if applicable) will be reviewed to identify applicants whose qualifications most closely meet the needs of the Metropolitan Knoxville Airport Authority. Employment process includes a security background check and physical (if applicable), which includes drug testing. 
Applicants must be currently authorized to work in the United States on a long-term basis. 
The Metropolitan Knoxville Airport Authority conducts random employee drug screening. 


The Metropolitan Knoxville Airport Authority is an Equal Employment Opportunity Employer.</div>

Building Services Lead

<div>We're Hiring! Customer Service Representative (Part-Time) 
Metropolitan Knoxville Airport Authority 
McGhee Tyson Airport | Alcoa, TN &bull; Fully On‑Site 

✈️ Looking for a fun, people‑focused job at the airport? Come join our team! We&rsquo;re hiring a Customer Service Rep to help passengers, answer questions, support events, and help keep things running smoothly in the terminal! If you love helping people and enjoy working in a fast‑paced environment, this may be the perfect role for you! 
What You&rsquo;ll Do

Assist passengers with wheelchair and cart transportation 
Keep wheelchairs/carts clean &amp; sanitized 
Answer passenger questions on airport services, security, baggage &amp; more 
Respond to calls on the customer service/LEP line 
Support PR with events and logistics 
ℹ️ Staff the information booth &amp; maintain tourism materials 
️ Perform additional duties as assigned 
Schedule (Hiring for THIS Shift):

Weekend Schedule:
<ul>
<li>Fri: 1pm&ndash;8pm</li>
<li>Sat: 1pm&ndash;8pm</li>
<li>Sun: 1pm&ndash;8pm</li>
<li>Mon: 11am&ndash;6pm</li> 
</ul>
On‑site &bull; averages 24&ndash;28 hrs/week 
Pay

$15/hour
<ul><li>️ Part‑time (no benefits)</li></ul><ul><li> 
Ideal Candidate</li></ul>

We&rsquo;re looking for a friendly, energetic customer service representative to help passengers, support events, and keep our airport welcome to all. You'd be great if you enjoy helping people, can walk/stand frequently, and don't mind some physical activity (pushing up to 100lbs/lifting up to 50lbs). Customer service experience is a plus! 
Ready to jump‑start your journey with us?
To qualify, you&rsquo;ll need a high school diploma or equivalent, be 18 or older, and bring along up to one year of customer service experience&mdash;plus a great attitude and eagerness to grow! 
️ How to Apply 

Best Consideration Deadline: Sunday, March 22, 2026 
Position open until filled.

Apply online (preferred) 
Or mail your resume to: 
P.O. Box 15600 
Knoxville, TN 37901 
ATTN: HR

For applicants submitting a resume, a signed MKAA application will be required prior to interviewing. 
No phone calls or emails, please. 
<ul>
<li>
Applicants must be currently authorized to work in the United States on a long‑term basis.</li>
<li>MKAA conducts random employee drug screenings.</li>
<li>MKAA is an Equal Employment Opportunity Employer.✈️</li></ul></div>

Part-Time Customer Service Representative

Join Metropolitan Knoxville Airport Authority and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Metropolitan Knoxville Airport Authority

About Company

Building Services Lead

Part-Time Customer Service Representative