Part-Time Customer Service Representative

We're Hiring! Customer Service Representative (Part-Time)

Metropolitan Knoxville Airport Authority
McGhee Tyson Airport | Alcoa, TN • Fully On‑Site

✈️ Looking for a fun, people‑focused job at the airport? Come join our team! We’re hiring a Customer Service Rep to help passengers, answer questions, support events, and help keep things running smoothly in the terminal! If you love helping people and enjoy working in a fast‑paced environment, this may be the perfect role for you!

What You’ll Do

Assist passengers with wheelchair and cart transportation
Keep wheelchairs/carts clean & sanitized
Answer passenger questions on airport services, security, baggage & more
Respond to calls on the customer service/LEP line
Support PR with events and logistics
ℹ️ Staff the information booth & maintain tourism materials
️ Perform additional duties as assigned

Schedule (Hiring for THIS Shift):

Weekend Schedule:

• Fri: 1pm–8pm
• Sat: 1pm–8pm
• Sun: 1pm–8pm
• Mon: 11am–6pm

On‑site • averages 24–28 hrs/week

Pay

$15/hour

• ️ Part‑time (no benefits)

• 
  Ideal Candidate

We’re looking for a friendly, energetic customer service representative to help passengers, support events, and keep our airport welcome to all. You'd be great if you enjoy helping people, can walk/stand frequently, and don't mind some physical activity (pushing up to 100lbs/lifting up to 50lbs). Customer service experience is a plus!

Ready to jump‑start your journey with us?

To qualify, you’ll need a high school diploma or equivalent, be 18 or older, and bring along up to one year of customer service experience—plus a great attitude and eagerness to grow!

️ How to Apply

Best Consideration Deadline: Sunday, March 22, 2026
Position open until filled.

Apply online (preferred)
Or mail your resume to:
P.O. Box 15600
Knoxville, TN 37901
ATTN: HR

For applicants submitting a resume, a signed MKAA application will be required prior to interviewing.
No phone calls or emails, please.

• Applicants must be currently authorized to work in the United States on a long‑term basis.
• MKAA conducts random employee drug screenings.
• MKAA is an Equal Employment Opportunity Employer.✈️