Qureos Mentor

Metropolitan Transportation Authority

<div><div><div><div><b>Job ID:</b> 15836</div>
<div><b>Business Unit:</b> MTA Headquarters</div>
<div><b>Location:</b> New York, NY, United States</div>
</div><div><div><b>Regular/Temporary:</b> Intern</div>
<div><b>Department:</b> MaBSTOA Pension Administration</div>
<div><b>Date Posted:</b> May 18, 2026</div>
</div></div><div><p><b>Description</b>
</p><div>Department: MaBSTOA Pension Administration</div><div>
Location: 2 Broadway, New York, NY 10004</div><div>
Position Title: Retirement Program, Emerging Talent Intern</div><div>
Hourly Rate: $19.00 (Undergraduate)</div><div>
</div><div>
All internship positions are onsite and require regular, in-person attendance at the designated work location.</div><div></div><div><br>
</div><div><b>
OVERVIEW OF DEPARTMENT:</b></div><div>
The Consolidated Pensions unit oversees the administration, compliance, and operations of multiple retirement programs across the MTA, including the MaBSTOA Pension Plan. The team is responsible for ensuring accurate pension calculations, member services, benefit processing, actuarial coordination, and regulatory reporting. We work closely with HR, Payroll, Legal, and external partners to support more than 30,000 active and retired members.</div><div><br>
Interns supporting this area will gain exposure to pension administration, data analysis, benefit processing workflows, and public-sector retirement systems. They will assist with document review, research, data validation, and process improvement initiatives that support the accurate and timely delivery of pension benefits.</div><div></div><div><br>
</div><div><b>
RESPONSIBILITIES:</b></div><div><ul><li>
Build and organize external/internal SharePoint sites, including page layout, navigation, content tagging, and basic governance (versioning, permissions, and review cycles).</li><li>
Draft the first version of the new member enrollment kit, including welcome materials, checklists, FAQs, and plain‑language benefit explanations.</li><li>
Develop and launch the &ldquo;You Are Vested&rdquo; postcard campaign, coordinating design, approvals, mailing lists, and drop dates.</li><li>
Create member‑facing content (emails, site copy, quick guides) in clear, accessible language and align it with brand and compliance standards.</li><li>
Collect stakeholder feedback (HR, Payroll, Member Services) and incorporate edits into SharePoint content, the enrollment kit, and postcard materials.</li><li>
Set up basic analytics/metrics (e.g., SharePoint engagement, email click‑through, postcard delivery counts) and report outcomes.</li><li>
Document content workflows&mdash;how updates are requested, reviewed, and published&mdash;to support ongoing maintenance and governance.</li><li>
Ensure accessibility and readability (e.g., headings, alt text, contrast, readability levels) across SharePoint and printed materials.</li></ul></div><div><b>
PROJECTS:</b></div><div><ul><li>
Focus on member engagement and communications for the pension plan.</li><li>
Development of external/internal SharePoint sites.</li><li>
First draft of a new member enrollment kit.</li><li>
Launch of a you are vested postcard project.</li></ul></div><div>
</div><div><b>
REQUIRED QUALIFICATIONS:</b></div><ul><li>
Proficiency in Microsoft Office Suite is a must.</li><li>
The candidate should possess organizational, analytical and communication skills.</li><li>
The candidate should be able to work well under pressure and prioritize tasks effectively.</li><li>
The candidate should have a keen eye for detail and be able to work independently while being an active team player.</li></ul><div>
</div><div><b>
REQUIRED EDUCATION:</b></div><ul><li>
Matriculated in an undergraduate program in good standing with at least 2.5 GPA.</li><li>
Major(s) Preferred: Open to any major, or related field.</li></ul><div>
</div><div>
 All applicants must be authorized to work in the United States at the time of application. Students&rsquo; transcript must be submitted.</div><div>
</div><div><b>
Equal Employment Opportunity</b></div><div>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</div></div></div>

Retirement Program, Emerging Talent Intern (Summer)

<div><div><div><div><b>Job ID:</b> 15815</div>
<div><b>Business Unit:</b> New York City Transit</div>
<div><b>Location:</b> Brooklyn, NY, United States</div>
</div><div><div><b>Regular/Temporary:</b> Regular</div>
<div><b>Department:</b> NYC Transit Authority</div>
<div><b>Date Posted:</b> May 18, 2026</div>
</div></div><div><p><b>Description</b>
</p><div><div>Title: OCC Console Train Dispatcher, Assistant Train Dispatcher and Train Service Supervisor
</div><div>Opens: May 18, 2026</div><div>
Closes: June 17, 2026</div><div>
Authority: TA</div><div>
Department: Subways</div><div>
Division/Unit: Service Delivery/Operations Control Center</div><div>
Reports to: Superintendent, Control Center, OCC
</div><div>Location: Operations Control Center, Manhattan (Midtown)</div><div>
Hours of Work: Various</div><div></div><div>
</div><h1 class="jobSectionHeader"><b>
Responsibilities</b></h1><div>
The Operations Control Center (OCC) is recruiting for highly experienced and motivated Operating Supervisors in the Department of Subways. Selected candidates will be subject to a skills assessment evaluation.</div><div>
</div><div>
The OCC&rsquo;s Console Train Dispatchers (CTD) serve as the operation&rsquo;s frontline, expert, incident- management team. CTDs directly receive incoming information, including emergency communications, from various internal and external sources (e.g., field-based personnel), analyze the information quickly, devise safety-critical service-oriented solutions, and direct real-time decisions to emergency responders for immediate implementation and disposition. The goals are the safe resolution of reported incidents (e.g., mechanical failures, derailments, floods, fires, etc.) and resumed customer service. Highly motivated and skilled CTDs, who demonstrate a passion and commitment to performing the CTD function with attention to detail, are absolutely critical to the success of both the Subway Operation and New York City Transit at large.</div><div>
</div><div>
As the OCC operates 24 hours/7 days a week, including weekends and holidays, CTD&rsquo;s will be required to work various days and tours. These varying work assignments will be determined by the needs of service.</div><div>
</div><div>
A CTD&rsquo;s primary function is responding to incoming communications (e.g., radio calls) from train crews, field supervision, towers, and external agencies, providing incident management oversight under the supervision of a Desk Superintendent. During emergencies, OCC CTDs ensure the safety of maintenance crews working on the roadbed as well as the safety and security of customers and employees by directing inter- and intra-agency personnel on emergency procedures and mitigating service interruptions. They direct required emergency actions in compliance with applicable rules, regulations, policies, and procedures. They also conduct investigations on train delays and prepare reports describing the incidents that occurred within their area of responsibility. They cooperate with OCC-based Service Delivery personnel, field-based Line Superintendents, Train Service Supervisors, Train/Yard Dispatchers, and other Train Service personnel during emergency incidents and supervise delay-management efforts during unexpected service disruptions. CTDs may also be assigned to a service-regulation job, as needed and at the discretion of OCC management.</div><div></div><div>
</div><h1 class="jobSectionHeader"><b>
Compensation</b></h1><div>
Annual Base Salary + Assignment Differentials for Console Operator titles in the Operations Control Center:</div><div></div><div><br>
 </div><div></div><div><div><div>Asst. TD(Console)
 </div><div>TD (Console)
</div><div>TSS (Console)</div></div><div></div><div><div><br>
Entry Level</div><div>
$80,401 +$5,115</div><div>
$86,328 + $3,617</div><div>
$90,128 +$2,478</div></div><div></div><div><div><br>
2nd year</div><div>
$80,401 +$10,230</div><div>
$91,642 + $3,617</div><div>
$95,680 +$2,478</div></div><div></div><div><div><br>
3rd year</div><div>
$80,401 +$15,345</div><div>
$102,268 + $3,617</div><div>
$106,786 +$2,478</div></div><div></div><div><div><br>
4th year</div><div>
$94,357 +$20,460</div><div>
$107,584 + $7,233</div><div>
$112,339 +$2,478</div><div><br>
</div></div><br>
</div><h1 class="jobSectionHeader"><b>
Eligibility</b></h1><div>
All NYCT Assistant Train Dispatchers, Train Dispatchers and Train Service Supervisors are eligible to apply.</div></div><p></p><h1 class="jobSectionHeader"><b><br>
Desired</b><b> </b><b>Skills</b></h1><ul><li>
Comprehensive knowledge of NYCT and Service Delivery rules, regulations, policies, and procedures.</li><li>
Ability to work effectively in a fast- paced, communications-heavy environment.</li><li>
Ability to manage multiple responsibilities and tasks with superior attention to detail.
</li><li>Familiarity with operations in Sub-divisions A, B and C.</li><li>
Strong analytical, critical-thinking, and decision-making skills Excellent verbal and written communication skills.</li><li>
Strong computer skills, including comfort with learning new applications and programs.</li><li>
Strong interpersonal skills, including the ability to provide clear concise direction during major incidents.</li></ul><p></p><h1 class="jobSectionHeader"><b><br>
Other</b><b> Information</b></h1><div>
Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policy making position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</div><div></div><h1 class="jobSectionHeader"><b>
Equal</b><b> </b><b>Employment</b><b> </b><b>Opportunity</b></h1><div>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.</div><div></div><div>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</div><div></div><div><div>
To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. This requirement applies to candidates applying to internal/lateral postings within the same title. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.</div></div></div></div>

OCC Console Train Dispatcher, Assistant Train Dispatcher and Train Service Supervisor

<div><p><b>Description</b><br>
</p><br>
<br>
<div><div><p>JOB TITLE:</p><p><br>
Senior Operations Analyst - Employment (Represented)</p></div><div><p><br>
SALARY RANGE:</p><p><br>
$49,562 - $82,603</p></div><div><p><br>
DEPT/DIV:</p><p><br>
HR Center of Excellence</p></div><div><p><br>
SUPERVISOR:</p><p><br>
Senior Manager, HR Operations</p></div><div><p><br>
LOCATION:</p><p><br>
149 Pierrepont St, Brooklyn, NY 11201<br>
</p></div><br>
<div><p>HOURS OF WORK:</p><p><br>
7:30 am &ndash; 4:00 pm (8 hours/day) or as required</p></div></div><p></p><p><br>
***This position is represented by the Transportation Communications Union (TCU)***</p><p></p><p><br>
Opening:</p><p>
The Metropolitan Transportation Authority is North America&rsquo;s largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation&rsquo;s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.</p><p></p><p><br>
Position Objective:</p><p>
The Sr. Operations Analyst position will administer and process the employment activities/transactions for the Human Resources Employment area. Additionally, may coach less experienced team members and provide guidance on process area procedures.</p><p>
Responsibilities:</p><ul><li>
Gather, validate, and maintain data and other transaction inputs</li><li>
Gather forms and track status</li><li>
Enter transactions in PeopleSoft and the service request management tool</li><li>
Retrieve, index, and review scanned documents and forms</li><li>
Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to assigned inquiries</li><li>
Integrate across BSC teams to document, research, and resolve intermediate issues and errors as assigned.</li><li>
Understand when to resolve or escalate to a supervisor</li><li>
Perform/support cyclical processing and period-end activities</li><li>
Comply with MTA and BSC policies, practices, and procedures</li><li>
Develop and update operating procedures and training materials as needed</li><li>
Understand the MTA and BSC vision, including how individual responsibilities fit into the long-term strategies</li><li>
Manage individual assignments and expectations. Assist with prioritizing team assignments</li><li>
Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge</li><li>
Mentor, coach, and support other team members as appropriate</li><li>
Ensure that all assignments are completed with the highest quality and within the agreed-upon Service Level</li><li>
Agreement guidelines and Key Performance Indicator targets</li><li>
Adhere to the team budget</li><li>
Identify and implement continuous improvement initiatives as assigned</li><li>
Participate in user groups as necessary</li><li>
Identify, document, and review input to the knowledge management tool</li></ul><p></p><p><br>
Required Qualifications:</p><br>
<p></p><ul><li>
Possess thorough knowledge of HR administration</li><li>
Ability to work with, train, and coach other team members</li><li>
Working knowledge and use of PeopleSoft or related database software</li><li>
Ability to process requests consistently with general supervision</li><li>
Ability to prioritize problems and promptly resolve or escalate when necessary</li><li>
Strong oral, written, and interpersonal communication skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization</li><li>
Strong time management skills and the ability to manage individual assignments</li><li>
Strong attention to detail</li><li>
Ability to handle sensitive situations and maintain a high degree of confidentiality</li><li>
Understanding of MTA HR policies and procedures</li><li>
Familiarity with performance metrics and the ability to meet identified targets</li><li>
Working knowledge of service request management tools</li><li>
Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications</li></ul><p></p><p><br>
Required Education and Experience:</p><ul><li>
High School Diploma or GED</li><li>
Minimum 4 years&rsquo; experience in HR, employment data processing, or other related fields</li></ul><p>
Preferred Education and Experience:</p><ul><li>
Bachelor's degree or Associate's degree with relevant experience in Business or related field</li><li>
Shared Services experience</li></ul><p></p><p><br>
Other Information</p><p>
May need to work outside of normal work hours (i.e., evenings and weekends)</p><p>
Travel may be required to other MTA locations or other external sites.</p><p>
According to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</p><p>
Equal Employment Opportunity</p><p>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.</p><p>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</p></div><p></p>

Senior Operations Analyst – Employment

<div><p><b>Description</b><br>
</p><br>
Department: Safety, Security, &amp; Environment<br>
Location: 2 Broadway, New York, NY 10004<br>
Position Title: Environmental, Health, &amp; Safety Data, Emerging Talent Intern<br>
Hourly Rate: $19.00 (Undergraduate), $21.00 (Graduate)<br>
<br>
All internship positions are onsite and require regular, in-person attendance at the designated work location.<br>
<br>
<b>OVERVIEW OF DEPARTMENT:</b><br>
The Environmental Protection and Industrial Hygiene Department is part of the Office of System Safety, which provides oversight for all aspects of safety across New York City Transit. Our Environmental Protection unit is responsible for ensuring agency-wide compliance with federal, state, and local environmental regulations. The team conducts field audits, reviews operations for environmental risks, issues recommendations, and works closely with operating departments to help them meet all applicable requirements.<br>
<br>
The Industrial Hygiene unit focuses on evaluating potential workplace health hazards. This includes conducting noise and air monitoring, performing exposure assessments, and ensuring compliance with applicable OSHA standards. The team works directly with field personnel to identify risks, implement controls, and verify the effectiveness of protective measures.<br>
<br>
Together, both units support the agency&rsquo;s mission to maintain safe and compliant operations by providing technical expertise, oversight, and guidance on environmental compliance and employee health and safety. An intern in this department will gain hands‑on exposure to regulatory compliance, field assessments, data analysis, and the practical application of safety principles within one of the largest transit systems in the world.<br>
<br>
The intern will be responsible for refining existing data trackers in both SharePoint and Excel, creating new trackers as needed, and transferring data into Power BI. They will also help set up Power BI to generate automated reports.<br>
<br>
<b>RESPONSIBILITIES:</b><br>
<ul><li>
Refine and standardize existing SharePoint and Excel data trackers.</li><li>
Develop new data trackers as needed to support environmental and industrial hygiene programs.</li><li>
Transfer and organize existing data into Power BI to support dashboard development.</li><li>
Build and configure Power BI dashboards to generate automated safety and compliance reports.</li><li>
Review current data workflows and recommend improvements to streamline reporting processes.</li><li>
Assist with compiling safety and environmental metrics requested by the President&rsquo;s Office.</li><li>
Support the Environmental Protection and Industrial Hygiene teams with data organization and documentation.</li><li>
Help ensure accuracy, completeness, and consistency of departmental data across all tracking systems.</li></ul><br>
<br>
<b>PROJECTS:</b><br>
<ul><li>
Refine and standardize existing data trackers in SharePoint and Excel, ensuring consistent formatting, accurate data fields, and improved usability.</li><li>
Build new Power BI datasets and dashboards by transferring and organizing existing data and configure them to generate automated reports.</li><li>
Review current environmental and industrial hygiene data workflows and recommend improvements to streamline tracking, reporting, and information sharing across the department.</li></ul><br>
<br>
<b>REQUIRED QUALIFICATIONS:</b><ul><li>
Proficiency in Microsoft Office Suite is a must.</li><li>
The candidate should possess organizational, analytical and communication skills.</li><li>
The candidate should be able to work well under pressure and prioritize tasks effectively.</li><li>
The candidate should have a keen eye for detail and be able to work independently while being an active team player.</li></ul><br>
<br>
<b>REQUIRED EDUCATION:</b><ul><li>
Matriculated in an undergraduate program in good standing with at least 2.5 GPA AND/OR matriculated in a graduate program in good standing with at least 2.8 GPA</li><li>
Major(s) Preferred: Environmental, Health, and Safety; Public Health; Data Analysis; Business Management; Information Technology; Computer Science, or related field.</li></ul><br>
<br>
 All applicants must be authorized to work in the United States at the time of application. Students&rsquo; transcript must be submitted.<br>
<br>
<b>Equal Employment Opportunity</b><br>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</div>

Environmental, Health, & Safety Data, Emerging Talent Intern (Fall)

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 JOB TITLE:
 <br/>
 <br/>
 Criminal Justice Advocate
 <br/>
 <br/>
 <strong>
  Dept/Div
  <br/>
  <br/>
 </strong>
 MTA HQ Office of Security
 <br/>
 <br/>
 WORK LOCATION:
 <br/>
 <br/>
 2 Broadway
 <br/>
 <br/>
 FULL/PART-TIME
 <br/>
 <br/>
 FULL
 <br/>
 <br/>
 <strong>
  Salary Range
  <br/>
  <br/>
 </strong>
 $155,610 - $170,000
 <br/>
 <br/>
 <strong>
  Deadline
  <br/>
  <br/>
 </strong>
 Until filled
 <br/>
 <br/>
 This position is eligible for teleworking, which is currently one day per week. New hires are eligible to apply 30 days after their effective hire date.
 <br/>
 <br/>
 <strong>
  Opening
  <br/>
  <br/>
 </strong>
 The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation&rsquo;s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.
 <br/>
 <br/>
 <strong>
  Position Objective
  <br/>
  <br/>
 </strong>
 As a Criminal Justice Advocate at the Metropolitan Transportation Authority (MTA) you will play a crucial role in providing support and advocacy to victims of crimes in our transportation systems (employees and customers) by advocating for just and appropriate consequences for those who commit violent acts, sexual offenses, and other criminal acts in the system (Railroad, Subways, Buses, etc). You will work to ensure that judges, district attorneys. defense attorneys, and court personnel understand the impact of crime to our employees, customers, and transportation systems. In consultation with Legal, Labor Relations, Customer Office, Safety, and Executive Leadership, you will advocate for our employees and customers so that their voices are heard on safety and security issues ensuring that concerns are addressed, and appropriate punishments are applied fairly to act as a deterrent. You will partner with operating agencies and various departments across the agency; provide guidance, advice, policy recommendations and advocacy to and on behalf of the MTA throughout the criminal justice process.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as an advocate and liaison for the MTA with judges, district attorneys, defense attorneys, law enforcement, legal professionals, social service agencies, elected officials, state and local agencies, nonprofits and other relevant criminal justice thought leaders. Advocate for rights and interests of crime victims in the transit system ensuring all parties are informed about the legal process.
  </li>
  <li>
   Monitor incidents within the transportation system inclusive of employee assaults and provide testimony or impact statements, track eligibility and enforcement of cases in which the perpetrator is eligible for a transit ban, pursuant to Penal Law Section 65.10 (k-2), which permits a court, as part of a sentence, may impose transitions, including a total ban, on a defendant&rsquo;s use of MTA facilities for up to three years. Address solutions to practical issues related to transit ban implementation and enforcement. Establish protocols for communication with customers who have experienced criminal acts within our system.
  </li>
  <li>
   Collaborate with key stakeholders to pursue crime reduction strategies. Prepare supporting data and analysis for key decisions by leadership. Make recommendations to improve internal policy and communication. Track and promote legislation to reduce crime within the system.
  </li>
  <li>
   Prepare research and analysis to engage elected officials and others with short- and long-term plans to create a safer environment and to promote crime prevention.
  </li>
  <li>
   Collaborate with internal and external partners to identify systemic barriers to improve safety in our system and advocate for policy changes to better support crime victims.
  </li>
  <li>
   Attend court hearings on cases of individuals arrested for alleged violence against our employees and other victims.
  </li>
  <li>
   Maintain accurate records, including documentation of plans to address cases and to support policy change. Work with law enforcement and security data science teams to analyze and evaluate information that helps advance crime prevention initiatives to improve safety and security throughout the MTA. Provide case updates and develop recommendations to improve safety.
  </li>
  <li>
   Maintain database of milestones for key events associated with cases, including preparing analytical and statistical briefings, charts, and reports for leadership and the public.
  </li>
  <li>
   Other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Knowledge/Skills/Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Excellent organizational and presentation skills.
  </li>
  <li>
   Demonstrated ability to work with all internal levels within a given organization, including the MTA Board.
  </li>
  <li>
   Demonstrated ability to communicate and interact well with external agencies. External agencies may include the Governor&rsquo;s Office for New York State, New York City government, elected and other public officials, as well as any staff located at other federal or state agencies or authorities.
  </li>
  <li>
   Demonstrated ability to work in a high profile, high pressure environment effectively.
  </li>
  <li>
   Demonstrated ability to communicate effectively with key internal and/or external stakeholders.
  </li>
  <li>
   Must have strong managerial skills to effectively direct a staff of professional and technical employees in implementing the short- and long-term goals and direction for the area of responsibility.
  </li>
  <li>
   Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.
  </li>
  <li>
   Demonstrated analytical capabilities and quantitative skills.
  </li>
  <li>
   Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Juris Doctor or an equivalent combination of education and years of experience in a related field.
  </li>
  <li>
   A minimum of 5 years related experience.
  </li>
  <li>
   Strong ability to communicate both in writing and verbally.
  </li>
  <li>
   Prior experience working as advocate helpful.
  </li>
  <li>
   Strong understanding of New York State court system, relevant laws, and regulations.
  </li>
  <li>
   Fluent in procedures of the criminal court system.
  </li>
  <li>
   Excellent interpersonal skills.
  </li>
  <li>
   Ability to work effectively both independently and as part of a multidisciplinary team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The Following Is/are Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Attainment of or in the process of attaining specific functional licenses or certifications in area of specialty that are applicable.
  </li>
  <li>
   Familiarity with the MTA&rsquo;s policies and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 Other Information
 <br/>
 <br/>
 May need to work outside of normal work hours (i.e., evenings and weekends)
 <br/>
 <br/>
 Travel may be required to other MTA locations or other external sites.
 <br/>
 <br/>
 According to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).
 <br/>
 <br/>
 Equal Employment Opportunity
 <br/>
 <br/>
 MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.
 <br/>
 <br/>
 The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
</div>


Criminal Justice Advocate

<div><p><b>Description</b><br>
</p><br>
<br>
<div><div><p>JOB TITLE:</p><p><br>
Advanced Software Engineer</p></div><div><p><br>
SALARY RANGE:</p><p><br>
$140,828 - $166,223</p></div><div><p><br>
DEPT/DIV:<br>
</p><p>Information Technology</p></div><div><p><br>
SUPERVISOR:<br>
</p><p>Manager, Product Development</p></div><div><p><br>
LOCATION:</p><p><br>
333 West 34th Street, New York, NY 10001</p></div><div><p><br>
HOURS OF WORK:<br>
</p><p>9:00 am - 5:30 pm (7.5 hours/day) or as required</p></div></div><p></p><p><br>
This position is eligible for teleworking, which is currently 2 days per week. New hires are eligible to apply 30 days after their effective date of hire.</p><p></p><p><br>
Opening</p><p></p><p><br>
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation&rsquo;s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.</p><p></p><p><br>
About Us</p><p></p><p>
The MTA transportation network has a very large system and infrastructure for financial, business, automated train, transportation, power, and physical security. MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 7/24/365 basis in support of the MTA organization and its ridership.</p><p></p><p><br>
MTA IT&rsquo;s Product Development group is empowered, multi-functional teams focused on the end-to-end management of development products from strategy to delivery. Using innovative processes and tools, the teams are responsible for developing and maintaining highly effective, secure, and innovative transportation, operational, and back-end information systems to support MTA goals and priorities.</p><p><br>
</p><p>Summary</p><p></p><p><br>
Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design. May own high-value services and/or products.</p><p></p><p><b>
Critical Skills:</b></p><ul><li>
Experience in supporting PeopleSoft Timekeeping and HCM modules.</li><li>
Proficient in PeopleSoft App Designer, PeopleCode, SQR, and Integration Broker</li><li>
Strong in BI Publisher Reporting</li><li>
Proficient in SQL</li></ul><p></p><p><br>
Responsibilities</p><br>
<p></p><ul><li>
Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design.
</li><li>May own high-value services and/or products. Leads the definition, documentation, and successful completion of large projects within business objectives and resource constraints, ensuring adherence to agreed enterprise architectures, and the application of effective change- release-, risk, and quality-management processes.
</li><li>Drafts and maintains software support processes and documentation. Prioritizes and diagnoses incidents, investigates and resolves complex issues, leads root cause analysis, and proposes corrective actions. Conducts application licensing, security, backup, and disaster recovery verification initiatives.</li><li>
Develops system and acceptance testing criteria related to functional and non-functional requirements, user stories, features, business processes, and business rules. Designs, specifies, and executes test cases and scenarios.</li><li>
Plans and leads user experience design activities for large programs and products, providing expert advice to ensure that usability, accessibility, and visual design requirements are satisfied.
</li><li>Develops, maintains, and applies tools and documentation to track, log, and maintain accurate and complete system information. Audits complex software systems for adherence to configuration standards.</li><li>
Plans, organizes, conducts, and oversees assigned quality and safety assurance assessments involving complex systems and cross-functional teams. Provides expert advice on assurance activities.</li><li>
Manages the operational relationships with suppliers to ensure potential disputes or conflicts are raised and resolved. Contributes technical elements of RFP/RFIs and negotiates contract terms and SLAs. Manages suppliers to meet key performance indicators.</li><li>
Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.
</li><li>Provides technical advice to project teams and mentors less experienced staff to foster talent development.</li><li>
Performs other duties and tasks
</li><li>May need to work outside of normal work hours, supporting operations on a 24/7 basis</li><li>
Travel may be required to other MTA locations or other external sites</li><li>
Observing the work performed by the contractor;</li><li>
Reviewing invoices and approving them if the work meets contractual standards;</li><li>
Addressing performance issues with the contractor when possible; and</li><li>
Escalating issues to other parties as needed.</li></ul><p>
Required Qualifications</p><ul><li>
Education: Bachelor&rsquo;s Degree and a minimum of 8 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.</li><li>
Must possess a minimum at least one of the following professional certifications in subject domain including but not limited to: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)</li></ul><p>
Technical Skills</p><ul><li>
Hands-on programming experience in a business setting</li><li>
Proficiency in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD)</li><li>
Experience applying a structured validation and testing method, including but not limited to: Unit Testing, Integration Testing, System Testing, Acceptance Testing, Regression Testing</li><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team</li><li>
Familiarity with version control</li><li>
Demonstrated ability to work independently and navigate organizational ambiguity</li><li>
Effective written and verbal communication skills</li></ul><p>
Preferred Technical Skills</p><ul><li>
A software engineering industry certification, examples: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)</li><li>
Programming experience with the following language(s): Job Specific (e.g., Ruby, Python, Java, C++, COBOL, etc)</li><li>
Familiarity with the following vendor-specific platforms: Job Specific (e.g., Azure, Windows Server platforms, RESTful APIs, or Linux)</li></ul><p>
Behavioral Requirements Skills:</p><ul><li>
Collaboration skills to ensure design specifications are seamlessly implemented by the development team.</li><li>
Demonstrate ability to work independently and navigate organizational ambiguity.</li><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Communicates Effectively</li><li>
Advanced in technical Skills, tech-savvy, values diversity.&quot;</li><li>
Adept customer focus, cultivates Innovation</li></ul><p>
Competencies Requirements:</p><div><div><p><br>
Core Competency</p><p><br>
Proficiency Level</p><p><br>
Competency Definition</p></div><div><p><br>
Cultivates Innovation<br>
</p><p>Adept</p><p><br>
Creating new and better ways for the organization to be successful</p></div><div><p><br>
Customer Focus</p><p><br>
Adept</p><p><br>
Building strong customer relationships and delivering customer-centric solutions</p></div><div><p><br>
Communicates Effectively<br>
</p><p>Expert</p><p><br>
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</p></div><div><p><br>
Tech Savvy</p><p><br>
Advanced</p><div><p><br>
Anticipating and adopting innovations in business-building digital
</p><p>and technology applications</p></div></div><div><p><br>
Technical Skills</p><p><br>
Advanced</p><p><br>
Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks</p></div><div><p><br>
Values Diversity</p><p><br>
Advanced</p><p><br>
Recognizing the value that different perspectives and cultures bring to an organization</p></div></div><p></p><p><br>
Other Information</p><p>
Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</p><p>
Equal Employment Opportunity</p><p>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.</p><p>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</p></div>

Advanced Software Engineer - PeopleSoft

<div><div><div><div><b>Job ID:</b> 15329</div>
<div><b>Business Unit:</b> Metro-North Railroad</div>
<div><b>Location:</b> New York, NY, United States</div>
</div><div><div><b>Regular/Temporary:</b> Regular</div>
<div><b>Department:</b> Crew Management Administration</div>
<div><b>Date Posted:</b> Apr 13, 2026</div>
</div></div><div><p><b>Description</b>
</p><div><div><div><div><p><b>Job Title</b><b>: </b>Assistant Deputy Director- Crew Management Workforce</p><p><b><br>
Department:</b> Transportation Operations</p></div><div><p><b><br>
MTA Agency:</b><b> </b>Metro-North Railroad</p><p><b><br>
Primary Location(s):</b><b> </b>New York, NY</p></div><div><p><b><br>
Salary Range:</b><b> </b>$123,294 - $154,117</p><p><b><br>
Regulated/Safety Sensitive:</b><b> </b>Non-DOT Regulated/Not Safety Sensitive</p></div><div><p><b><br>
Union Affiliation:</b><b> </b>Non-agreement</p><p><b><br>
Closing Date </b>(if applicable)<b>:</b><b> </b>Until Filled</p></div><div><p><b><br>
Shift </b>(if applicable)<b>:</b></p><p><b><br>
Title 55-a (yes or no):</b><b> </b>Not Applicable</p></div><div><p><b><br>
Other:</b><b> </b>Telework eligible</p></div></div><p></p><div><b><br>
ABOUT THE AGENCY</b></div><div>
MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities for its employees.</div><div></div><div><br>
Metro-North Railroad reserves the right to remove this posting before the Application Deadline.</div><div></div><div><b><br>
JOB SUMMARY</b></div><div>
Oversee the planning and forecasting of train crew workforce demands to ensure effective and efficient utilization of Train &amp; Engine (T&amp;E) employees. Supervise Crew Management Center (CMC) staff in deploying daily T&amp;E workforce to meet business needs and ensure service and cost objectives are being met. Develop and ensure timely implementation of scheduling and other long-term workforce planning programs that align with special schedules, collective bargaining agreements (CBA) and budgetary initiatives.</div><div><b><br>
DUTIES AND RESPONSIBILITIES</b></div><ul><li>
Oversee the process and compliance with staffing train and engine employees to cover regularly scheduled assignments, planned/unplanned absences, increases/decreases in Capital Flag work, and changes to assignments for special/holiday schedules.</li><li>
Manage, plan, and ensure effective coordination of the weekly CBA job advertisement/bids and awards process and the establishment of Extra Lists to cover planned absences. Supervise CMC managers and represented staff in the execution of these duties.</li><li>
Oversee and enforce MNR policies and procedures up to and including attendance as it relates to Kronos/Attendance Tracking System (ATS)/Discipline Tracking System (DTS) policies of represented and non-represented staff in accordance with the disciplinary process.</li><li>
Address personnel issues as they arise; in compliance with MNR policies and procedures.</li><li>
Initiate and support and new processes and platforms in support of the Crew Management office.</li><li>
Supervise staff in the execution of schedule loads (including schedules for crew book changes, Holiday and Special Schedules, Service Changes, and other ad hoc schedule changes). Coordinate with CMC managers to resolve Crew Management System (CMS) issues and any scheduling discrepancies in the system.</li><li>
Ensure effective coordination, scheduling and implementation of MNR special schedules (e.g., Holidays, Yankee Stadium Events). Oversee the review, analyses, and provide managerial approval of schedule changes, including approving and tracking that schedule changes are properly input into the Crew Management System (CMS).</li><li>
Independently review, analyze, and provide approval of T&amp;E employee claims submitted on CMS pursuant to the relevant collective bargaining agreement.</li><li>
Lead coordination with Capital Trainmasters, Assistant. Superintendents, and Line Superintendents to effectively organize required Capital work schedules/assignments for crew book picks.</li><li>
Develop, implement, and modify both short and long-term reporting on labor costs, including vacations, holidays, vacated train assignments, guarantee and relief days, etc.</li><li>
Respond to service disruptions to support field operation by coordinating T&amp;E crews for ad hoc schedule based on qualifications, hours of service. Manage CMC support and implementation of emergency service plans and other duties as assigned in support of corporate/departmental goals.</li><li>
Provide support to other CMC managers to meet daily operational needs. Requires availability to work nights and weekends to ensure continuous, 24/7 management coverage for the office.</li><li>
Provide supervision and guidance to the CMC Workforce. Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manage team and individual performance. Create a professional environment that respects individual differences and enables staff to develop and contribute to their full potential.
</li><li>Performs other duties as assigned</li><li>
Complies with all policies and standards</li><li>
May be required to work hours outside regular work hours, as applicable</li><li>
Observes the work performed by contractors, as applicable</li><li>
Reviews invoices and approves them if the work has contractual standards, as applicable</li><li>
Addresses performance issues with the contractor when possible, as applicable</li><li>
Escalates issues to other parties when needed, as applicable</li></ul><div></div><div><b><br>
KNOWLEDGE, SKILLS AND ABILITIES</b></div><div><i>
Required:</i></div><ul><li>
Working knowledge of ACRE 1&amp;9 Collective Bargaining Agreements, MNR Operating Rules and Physical Characteristics, and Federal Rules regarding the operation of trains and equipment and Passenger Hours of Service</li><li>
Working knowledge of Transportation Line Operations, equipment programs, Mechanical, Engineering and Station functions.</li><li>
Strong leadership skills with the ability to organize, oversee and direct the activities of both subordinates and others.</li><li>
Strong planning, time management and organizational skills.</li><li>
Must possess quantitative and analytical skills to effectively determine and resolve service delivery problems.</li><li>
Strong verbal and written communication skills to effectively communicate with all levels in the organization and outside agencies.</li><li>
Working knowledge of Microsoft Office, Crew Management System (CMS), Terminal Management Information System (TMIS), and train tracking. Must be able to gain functional level skills on CMS within 3 months of hire.</li><li>
Must be flexible to work late evenings and weekends, and to be on-call seven days a week when required.</li><li>
Strong interpersonal skills with the ability to discuss and appropriately manage contractually based claims, grievances and other issues presented by union officials.</li><li>
Working knowledge of (or must gain within 6 months of hire) MTA, Metro-North and departmental policies and procedures. Strong ability to ensure compliance of policies and procedures for supervised staff.</li></ul><div></div><div><b><i><br>
The following is/are preferred:</i></b></div><ul><li>
Experience supervising represented employees at MNR, including knowledge of the grievance and discipline processes in the relevant collective bargaining agreements.</li></ul><div></div><div><b><br>
REQUIRED EDUCATION AND EXPERIENCE</b></div><ul><li>
Bachelor&rsquo;s Degree in Arts/Sciences (BA/BS) in transportation, Business, Engineering, Public Administration, or related field. Demonstrated equivalent education, experience or technical credentials to include an additional four (4) years of related experience may be considered in lieu of degree.</li><li>
Minimum 7 years of progressively complex experience in a Transportation Operations, Engineering, Maintenance of Way, or Maintenance of Equipment environment with emphasis on service delivery.</li><li>
Minimum 5 years of experience managing a professional staff and projects.</li></ul><div></div><div><b><i><br>
The following is/are preferred</i></b><b>:</b></div><ul><li>
Master&rsquo;s degree in Arts/Sciences (MA/MS) in Business Administration or related field.</li></ul><div></div><div><b><br>
LICENSES AND CERTIFICATIONS</b></div><div><i>
Required</i>: None</div><div></div><div><b><br>
BENEFITS</b><b> - </b>Managerial Benefits</div><p>
Transportation &amp; Financial Benefits</p><ul><li>
Commuting Made Easy &ndash; Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.</li><li>
Premium Health Coverage at Low Cost &ndash; Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.</li><li>
Secure Your Future &ndash; Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.</li></ul><div></div><p><br>
Time Off &amp; Work-Life Balance</p><ul><li>
Generous Time Away &ndash; Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.</li><li>
Holistic Support Services &ndash; Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.</li></ul><div></div><p><br>
Professional Growth &amp; Development</p><ul><li>
Learning &amp; Development Program &ndash; Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.</li><li>
Educational Investment &ndash; Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.</li></ul><div></div><p><br>
Employee Experience &amp; Community</p><ul><li>
Employee Assistance Programs &ndash; Comprehensive support services to help you navigate life's challenges with confidence and resources.</li><li>
Discounts &amp; Perks &ndash; Take advantage of MTA employee discount programs offering savings on products and services.</li><li>
Connect &amp; Belong &ndash; Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.</li></ul><div></div><div><b><br>
OTHER INFORMATION</b></div><ul><li>
Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</li><li>
Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.</li><li>
Employees driving company vehicles will be subject to License Monitoring and must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.</li><li>
To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.</li></ul><p></p><p><b><br>
EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER</b></p><div>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</div><div></div><div><br>
If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.</div><div></div><p><b><br>
HOW TO APPLY:</b></p><div><b>
For Internal Applicants</b>: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.</div><div></div><div><b><br>
For External Applicants</b>: Visit www.mta.info, click the &ldquo;Careers&rdquo; link located in the footer under the &quot;The MTA&quot; section, then click on &ldquo;See All Open MTA Positions&rdquo;. Search for the desired position, click Apply, and follow the instructions.</div></div></div></div></div>

Assistant Deputy Director - Crew Management Workforce

Join Metropolitan Transportation Authority and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.