Qureos Mentor

Minerva Research Solutions

<div>
 
 Location:
 
 Karachi (Onsite)
 
 
 
 Shift:
 
 Evening | 6:00 PM &ndash; 3:00 AM PKT
 
 
 
 About Us:
 
 
 
 Minerva Research Solutions is a leading Clinical Trial Management and Support organization committed to advancing global healthcare through operational excellence and innovation. We work closely with biotech, pharmaceutical, and healthcare institutions, delivering integrated solutions across the clinical trial lifecycle.
 
 
 
 Role Overview:
 
 
 
 We are looking for a highly organized and proactive
 
 Executive Assistant
 
 to support our US-based senior leadership team. This role requires working during evening hours to align with US schedules, ensuring smooth operations, efficient communication, and seamless coordination of leadership initiatives.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for US-based senior leadership, managing emails, calls, and internal correspondence
 </li>
 <li>
 Schedule and coordinate meetings, prepare agendas, and follow up on action items
 </li>
 <li>
 Prepare reports, presentations, and other documents to support leadership decisions
 </li>
 <li>
 Liaise with internal teams to track project progress and ensure timely completion
 </li>
 <li>
 Maintain strict confidentiality and discretion in handling sensitive information
 </li>
 <li>
 Organize travel, accommodations, and logistics for leadership as required
 </li>
 <li>
 Manage internal budgets, expenses, and reimbursements accurately
 </li>
 <li>
 Provide administrative support including document management, filing, and data entry
 </li>
 <li>
 Handle ad-hoc tasks and special projects assigned by senior personnel
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience in business administration or a related field
 </li>
 <li>
 Proven experience as an executive assistant or similar role supporting senior leadership
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong organizational and time management skills with the ability to prioritize multiple tasks
 </li>
 <li>
 Proficiency in Microsoft Office Suite and collaboration tools
 </li>
 <li>
 Ability to work independently and coordinate across multiple stakeholders
 </li>
 <li>
 High level of discretion and confidentiality
 </li>
 <li>
 Flexibility to work evening hours (6 PM &ndash; 3 AM PKT)
 </li>
 <li>
 Previous experience supporting US-based personnel is a plus
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Competitive salary with performance-based incentives
 </li>
 <li>
 Comprehensive medical and old-age benefits coverage
 </li>
 <li>
 Professional learning and development support
 </li>
 <li>
 Paid vacation and wellness programs
 </li>
 <li>
 Inclusive, collaborative, and professional work environment
 </li>
 <li>
 Opportunities for growth and exposure to US-based leadership operations
 </li>
 <li>
 Family-friendly policies including parental leave
 
 
 </li>
 </ul>
 
 How to Apply:
 
 
 
 If you are organized, detail-oriented, and ready to support a dynamic US-based leadership team, please submit your
 
 resume
 
 and
 
 cover letter
 
 highlighting your relevant experience.
 
 
 Powered by JazzHR
 
 
 siDAlgKe4H
</div>

Executive Assistant – US-Based Senior Leadership (Evening Shift)

<div>Location: Karachi 
 Department: Patient Experience &amp; Support 
 Employment Type: Full-Time | Night Shift<h2 class="jobSectionHeader">
Who We Are</h2>
Minerva Research Solutions is a leading Clinical Trial Management and Support organization, dedicated to elevating global healthcare outcomes through innovation, operational excellence, and uncompromising quality.
We partner with biotech, pharmaceutical, and healthcare institutions to deliver integrated services across the clinical trial value chain, from feasibility to closeout.
Our portfolio spans Data Operations, Patient Recruitment, and Regulatory Services, enabling clients to accelerate the development of breakthrough therapies with accuracy, agility, and regulatory confidence.
Governed by globally recognized standards such as FDA regulations and ICH-GCP, we ensure data integrity, participant safety, and reliable insights at every stage.
We are expanding our Customer Experience function and seeking a Spanish-speaking, customer-centric professional to join our high-performance team.<h1 class="jobSectionHeader">
Role Summary</h1>
As a Spanish Call Center Representative, you will be the frontline ambassador for Minerva, providing support to Spanish-speaking patients, partners, and stakeholders. You will ensure accurate, empathetic, and compliant communication, representing our values and service standards.<h1 class="jobSectionHeader">
Key Responsibilities</h1><ul><li>
Manage inbound and outbound interactions for Spanish-speaking patients and clients with professionalism and accuracy.</li><li>
Deliver a frictionless customer journey, proactively resolving concerns and providing tailored support.</li><li>
Support appointments, participant onboarding, and study-related communication while ensuring confidentiality.</li><li>
Maintain all interactions according to clinical research regulations and service quality standards.</li><li>
Collaborate with cross-functional teams to ensure timely issue resolution.</li><li>
Keep accurate CRM documentation for all interactions.</li><li>
Identify service gaps and escalate complex cases appropriately.</li><li>
Uphold Minerva&rsquo;s CX standards at all touchpoints.</li></ul><h1 class="jobSectionHeader">
Required Qualifications &amp; Experience</h1><ul><li>
Bachelor&rsquo;s degree in any discipline (or equivalent).</li><li>
Fluent in Spanish and English (neutral/US accent preferred in English).</li><li>
Minimum 1 year of international customer support experience (BPO, contact center, or shared services).</li><li>
Experience in healthcare, life sciences, or clinical research is a plus.</li><li>
Strong analytical thinking, emotional intelligence, and client-service orientation.</li><li>
Comfortable in a target-driven, high-volume, fast-paced environment.</li><li>
Proficient with CRM tools and MS Office applications.</li><li>
Willingness to work night shifts and adapt to business needs.</li></ul><h1 class="jobSectionHeader">
What You&rsquo;ll Gain at Minerva</h1><ul><li>
Competitive salary with performance-based incentives</li><li>
Comprehensive medical insurance &amp; EOBI benefits</li><li>
Structured Learning &amp; Development programs and certifications</li><li>
Paid leave: annual, medical, casual</li><li>
Mental well-being and employee support programs</li><li>
Inclusive, collaborative, and growth-oriented culture</li><li>
Internal recognition &amp; engagement initiatives</li><li>
Technology-forward workplace</li><li>
Transportation facility for female staff &amp; conveyance allowance for male staff</li><li>
Night shift allowance</li><li>
Family-supportive policies, including parental leave</li><li>
Opportunities to contribute to community and social impact initiatives</li></ul><h1 class="jobSectionHeader">
Work Schedule</h1>
Monday &ndash; Friday 
 7:00 PM &ndash; 3:00 AM (On-site)<h1 class="jobSectionHeader">
Diversity, Equity &amp; Inclusion</h1>
Minerva Research Solutions is an Equal Opportunity Employer. We value diverse perspectives, encourage innovation, and empower every individual to reach their full potential.
0YEkxLxJQC</div>

Spanish-Speaking Call Center Representative (Night Shift – Onsite)

<div>Location: Karachi (Onsite) 
Shift: Evening | 6:00 PM &ndash; 3:00 AM PKT
About Us: 
Minerva Research Solutions is a leading Clinical Trial Management and Support organization committed to advancing global healthcare through operational excellence and innovation. We work closely with biotech, pharmaceutical, and healthcare institutions, delivering integrated solutions across the clinical trial lifecycle.
Role Overview: 
We are looking for a highly organized and proactive Executive Assistant to support our US-based senior leadership team. This role requires working during evening hours to align with US schedules, ensuring smooth operations, efficient communication, and seamless coordination of leadership initiatives.
Key Responsibilities:<ul><li>
Act as the primary point of contact for US-based senior leadership, managing emails, calls, and internal correspondence.</li><li>
Schedule and coordinate meetings, prepare agendas, and follow up on action items.</li><li>
Prepare reports, presentations, and other documents to support leadership decisions.</li><li>
Liaise with internal teams to track project progress and ensure timely completion.</li><li>
Maintain strict confidentiality and discretion in handling sensitive information.</li><li>
Organize travel, accommodations, and logistics for leadership as required.</li><li>
Manage internal budgets, expenses, and reimbursements accurately.</li><li>
Provide administrative support including document management, filing, and data entry.</li><li>
Handle ad-hoc tasks and special projects assigned by senior personnel.</li></ul>
Requirements:<ul><li>
Bachelor&rsquo;s degree or equivalent experience in business administration or a related field.</li><li>
Proven experience as an executive assistant or similar role supporting senior leadership.</li><li>
Excellent verbal and written communication skills.</li><li>
Strong organizational and time management skills with the ability to prioritize multiple tasks.</li><li>
Proficiency in Microsoft Office Suite and collaboration tools.</li><li>
Ability to work independently and coordinate across multiple stakeholders.</li><li>
High level of discretion and confidentiality.</li><li>
Flexibility to work evening hours (6 PM &ndash; 3 AM PKT).</li><li>
Previous experience supporting US-based personnel is a plus.</li></ul>
Benefits:<ul><li>
Competitive salary with performance-based incentives.</li><li>
Comprehensive medical and old-age benefits coverage.</li><li>
Professional learning and development support.</li><li>
Paid vacation and wellness programs.</li><li>
Inclusive, collaborative, and professional work environment.</li><li>
Opportunities for growth and exposure to US-based leadership operations.</li><li>
Family-friendly policies including parental leave.</li></ul>
How to Apply: 
If you are organized, detail-oriented, and ready to support a dynamic US-based leadership team, please submit your resume and cover letter highlighting your relevant experience.
siDAlgKe4H</div>

Join Minerva Research Solutions and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Minerva Research Solutions

About Company

Executive Assistant – US-Based Senior Leadership (Evening Shift)

Spanish-Speaking Call Center Representative (Night Shift – Onsite)

Executive Assistant – US-Based Senior Leadership (Evening Shift)