Urwah Admin

Minor International

Job Description <div> A Chef de Partie is responsible for the oversight of all culinary dishes that are prepared in their section. Because of this, a successful Chef de Partie must be very knowledgeable about their specialty, as well as culinary functions in general. A person in this role must also be very organized and comfortable working in a high-pressure environment. A Chef de Partie must also be able to give orders within their section, as well as reliably carry out orders handed down to them by the Sous Chef and Head Chef.</div>

Chef de Partie - Pastry

<div>KEY DUTIES AND RESPONSIBILITIES Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are: Planning and Organising: <ul> <li>Performs corrective maintenance on HVAC systems as required and makes recommendations to management on improvements</li> </ul> <ul> <li>Advise his immediate senior of day to day problems</li> </ul> <ul> <li>Follow up all purchase requests as required by Engineering department policy</li> </ul> <ul> <li>The commitment &amp; support that Engineering provides to all other departments will be self-evade and professional at all times.</li> </ul> Maintenance <ul> <li>He maintains, repairs, make adjustments, stands to routine and planned maintenance, maintenance request, maintain compressors, traps, thermostats, filters, fans, guest rooms FCU s fills in plant log as per instruction</li> </ul> <ul> <li>Maintains, repairs, carries out adjustments to compressors logs and readings while on duty</li> </ul> <ul> <li>Maintains tools and equipment issued to him</li> </ul> <ul> <li>Maintains and repairs all refrigeration equipment s in kitchen, rooms and outlets</li> <li>Carrying out PPM for all the HVAC equipments in the property as per the schedule given to him by the management</li> </ul> #LI-MH1</div>

HVAC Technician

<div> KEY DUTIES AND RESPONSIBILITIES Planning and Organising: <ul> <li>Planning the maintenance for the pool and pool plant room together with the pools supervisor</li> </ul> <ul> <li>Make sure that the pools are regularly clean and maintained in the specific parameters</li> </ul> <ul> <li>Organise super chlorination with outside company without disturbing guest comfort</li> </ul> Maintenance <ul> <li>Maintain water chemistry within recommended standards</li> </ul> <ul> <li>Complete daily chemical tests and record in logbook</li> </ul> <ul> <li>Ensure all fire, health and safety standards are strictly followed</li> </ul> <ul> <li>Performed daily cleaning of all systems filters and grills</li> </ul> <ul> <li>Carryout systems backwash as required by different pressure readings</li> </ul> <ul> <li>Report major defects immediately</li> </ul> <ul> <li>Employ good quality workmanship while completing work within time constrains</li> </ul> <ul> <li>Safely operate all pumps and fittings</li> <li>Maintain pool temperature within laid down limits</li> </ul> </div>

Pool Technician

<div>
 KEY DUTIES AND RESPONSIBILITIES
 <ul>
 <li>Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.</li>
 <li>Adhere to all Standard Operating Procedures.</li>
 <li>Take personal responsibility for driving upselling, achieving set revenue targets by months.</li>
 <li>Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.</li>
 <li>Process and respond within 24 hours to all reservation requests and inquiries according to company standards.</li>
 <li>Handle daily trace/follow up reports according to departmental requirements.</li>
 <li>Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.</li>
 <li>Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.</li>
 <li>Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.</li>
 <li>To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.</li>
 <li>Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.</li>
 <li>Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.</li>
 <li>Maintain a motivational working environment within the department, and with other colleagues in the hotel</li>
 <li>Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.</li>
 <li>Be knowledgeable about local seasonality and events.</li>
 <li>Proactively promote other sister properties of Minor International.</li>
 <li>Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.</li>
 <li>To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.</li>
 <li>Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel</li>
 <li>To attend hotel events, daily shift briefings and training to improve professional skills</li>
 </ul>
</div>

Reservation Agent

KEY DUTIES AND RESPONSIBILITIES <ul> <li>Participate in the smooth running of the Sports &amp; Recreations department on a day to day basis to achieve the highest possible levels of guest satisfaction.</li> <li>Create new, unique and interesting activities that draw upon the best cultural, sporting or other offerings of the area in which the hotel is located. Help make the sports and leisure offering a point of competitive advantage for the hotel. Ensure outsourced service provides maintenance standards.</li> <li>To have a complete knowledge of the products and services offered by the hotel, and in particular all the sports and leisure activities and equipment in the hotel.</li> <li>To lead the implementation of all health and safety codes in the sports and leisure activities of the hotel, and in particular to take full and complete care of children.</li> <li>Execute of the Anantara Children programme.</li> <li>Ensure that all activities are performed in a safe environment using proper safety techniques.</li> <li>Use qualified attendants in all areas where relevant qualifications are required, i.e. Fitness leader, Aerobic Instructors, Lifeguard.</li> <li>Monitor the success of the activities programs through the number of participants per scheduled event and through guests feedback. Make necessary adjustments to maintain top quality, fun filled and original programs for hotel guests.</li> <li>Prepare and circulate clear information to guests of the events offered by the hotel in conjunction with the Anantara Concierge.</li> <li>Work closely to promote our Spa offering to ensure that we maximize guest satisfaction and hotel revenue by enabling our guests to experience our spa.</li> <li>Keep all equipment clean and well maintained, in gym area, sport activities, water sports and other in-house activities.</li> <li>In the gym, provide guests and members with skills, knowledge and motivation to achieve and maintain exercise related fitness goal.</li> <li>In the gym, develop and maintain a file system to ensure record of guests information for proper follow-up on fitness goal progress.</li> <li>Develop and maintain a strong working environment with the other departments.</li> <li>Ensure proper accounting procedures are followed when collecting of charging fees for Sports &amp; Recreations</li> <li>Be prepared to assume other Sports &amp; Recreations duties or responsibilities as requested by management.</li> </ul>

Recreation Attendant

KEY DUTIES AND RESPONSIBILITIES <ul> <li>Ensure that you fully understand the business strategy and positioning of the Anantara brand, and that you can effectively articulate this positioning in the marketplace.</li> <li>Maintain a personal up-to-date knowledge on all Anantara product and service offerings, and the products, services, rates and new developments of key competitors, and an awareness of general industry trends.</li> <li>Approach personal sales activities from a strategic perspective, understanding the relative importance and priority of the current accountancy base, and directing personal sales efforts accordingly.</li> <li>Continually review the actual production of each account against the potential for that account, and review suggestions for improvement with department leadership.</li> <li>Focus on assertively establishing new client contacts and developing detailed information on the potential revenues from these accounts.</li> <li>Develop and implement strategic sales plans to achieve revenue goals and increase market share within the GCC and government segments. Managing existing relationships with key Government entities, Travel Agents, Corporate accounts, GSO s and DMC .</li> <li>Achieve personal financial and non-financial performance objectives, working with department leadership to ensure these objectives are met.</li> <li>Take responsibility for your own professional development, ensuring that you have the financial literacy, negotiation and face-to-face selling skills needed to successfully do your job.</li> <li>Maintain accurate management status reporting on business results, and associated action planning.</li> <li>Practice effective cost control and adhere to internal procedures for approval of expenditure</li> <li>Actively participate in client familiarization trips, site inspections, sales trips and roadshows as required to meet the sales targets of the hotel.</li> <li>Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise</li> <li>Drive opportunities to upsell and cross-sell Anantara products</li> <li>Maintain a full working knowledge of the IT support tools used in the world of sales today, including sales-specific software, property PMS, the Microsoft Office toolset</li> <li>Ensure that all administration is processed quickly and efficiently.</li> </ul>

Sales Manager

Develop and execute comprehensive social media strategies for multiple brand accounts <ul> <li>Create and curate engaging content for various social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and TikTok</li> <li>Manage and optimize social media calendars for each brand, ensuring consistent and timely content delivery</li> <li>Analyze social media metrics and prepare regular performance reports to inform strategy adjustments</li> <li>Collaborate with marketing, creative, and product teams to align social media efforts with overall brand goals</li> <li>Monitor industry trends and competitor activities to identify opportunities for innovation</li> <li>Manage a team of social media coordinators, providing guidance and mentorship</li> <li>Oversee community management efforts, ensuring timely and appropriate responses to user comments and messages</li> <li>Develop and manage influencer partnerships to expand brand reach and engagement</li> <li>Implement paid social media campaigns to support marketing objectives</li> <li>Ensure brand consistency across all social media channels for each account</li> </ul>

Cluster Social Media Manager

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