Qureos Mentor

Mission Federal Credit Union

Are you passionate about helping people, solving problems, and delivering exceptional service—one conversation at a time? Join our high performing Contact Center team as a Telephone Consultant, where you’ll be the first voice our members hear and a trusted advocate for their financial needs.
 
This is a fast paced, multi skill inbound role perfect for someone who thrives on connecting with others, building relationships, and making a real impact every day.
 
If this sounds interesting to you, below are a few more details:
 
<ul>
<li>Serving as the first point of contact, handling inbound calls with professionalism, empathy, and confidence</li>
<li>Resolving member inquiries and transactions accurately and efficiently—right on the call</li>
<li>Processing routine account transactions such as deposits, withdrawals, loan payments, transfers, official checks, and opening certificates of deposit</li>
<li>Supporting multiple call queues (Account Information + at least one additional skill area such as Loan Inquiry, Card Information, or Technical Assistance)</li>
<li>Identifying opportunities to cross sell products that truly meet member needs</li>
<li>Consistently achieving monthly goals for member experience, quality, efficiency, and schedule adherence</li>
<li>Protecting member and company assets by following all security, authorization, and compliance standards</li>
<li>Actively participating in team meetings, sales programs, contests, and department initiatives</li>
</ul>
Here is what we are looking for: 
<ul>
<li>A High School Diploma or GED (required)</li>
<li>TC I: A minimum of six months of customer service experience is required. Call center experience, including experience with a financial institution or similar industry, is preferred.</li>
<li>TC II: A minimum of one year of customer service experience is required. Call center experience, including experience with a financial institution or similar industry, is preferred.</li>
<li>TC III: A minimum of three years of customer service experience is required. Call center experience, including experience with a financial institution or similar industry, is preferred.</li>
</ul>
What we offer: 
<ul>
<li>One of San Diego and the nation's Top Workplaces three years running!</li>
<li>Great team and company culture!</li>
<li>You can’t beat a role in sunny San Diego!</li>
<li>18 days of PTO in your first year plus 12 holidays a year!</li>
<li>6% - 8% 401(k) match</li>
<li>Full benefits package including medical, dental, vision, life insurance, etc.</li>
</ul>
If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you!
 
Base Pay/Salary: 
TC I: $22.00 - $24.00 per hour, plus incentives!
 TC II: $23.00 - $26.00 per hour, plus incentives!
 TC III: $26.00 - $28.00 per hour, plus incentives!
 <ul>
<li>Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.</li>
</ul>
Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.
 Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF #LI-Onsite

Contact Center - Telephone Consultant

We are looking for a new Business Analyst II to join our team. Are you really good at building and maintaining relationships with IT team members as well as multiple stakeholders, at all levels? Do you consider yourself a change agent? Does reengineering business processes and architecture sound like your idea of a good time?
 
How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details.
 
<ul>
<li>We are looking for a developer of business process models, business requirements, user stories, and product backlogs.</li>
<li>A support system - provides support to functional business areas in their use of Mission Fed’s approved technologies and systems. Work with internal and external resources including vendors to troubleshoot and resolve issues and inquiries with those systems and processes.</li>
<li>Works with our awesome team in the requirements gathering, planning, design, development, and deployment of new applications as well as enhancements to existing applications with functional areas and bridge the communication link with EIT departments.</li>
<li>All things testing!</li>
</ul>
Here is what we are looking for: 
<ul>
<li>Bachelor's Degree in Information Systems, Information Technology, or Business Administration with specialization in IT or equivalent.</li>
<li>3+ years’ experience in a Business Analyst position overseeing the design, development, and implementation of software and hardware solutions, systems, or products is required.</li>
<li>Certified Scrum Master certification and PMP are highly preferred.</li>
<li>Must have:</li>
<li>Demonstrated a basic level of project management skills,</li>
<li>Excellent analytical, mathematical, and creative problem-solving.</li>
<li>Ability to conduct research into systems issues and products as required and communicate ideas in both technical and user-friendly language.</li>
<li>Practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts and with core software applications is required</li>
<li>Working knowledge of Microsoft Office 365 Power Platform, Symitar Episys Quest, Servicing Director, Akcelerant, Monday.com</li>
<li>Experience with core processing platforms and writing SQL scripts is a plus!</li>
</ul>
What we offer: 
<ul>
<li>Great team!</li>
<li>You can’t beat a role in sunny San Diego!</li>
<li>Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business)</li>
<li>18 days of PTO in your first year plus 12 holidays a year!</li>
<li>6% 401(k) match</li>
<li>Full benefits package including medical, dental, vision, life insurance, etc.</li>
</ul>
If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you!
 Base Pay/Salary: $90,000 - $110,000 per year*
 <ul>
<li>Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.</li>
</ul>
#INDMF #LI-Hybrid
 
Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.
 
Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law.

Business Analyst II

Join Mission Federal Credit Union and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mission Federal Credit Union

About Company

Contact Center - Telephone Consultant

Business Analyst II