Abrar Admin

MISSION HILLS COUNTRY CLUB

FRONT DESK ADMINISTRATOR Reports To: Director Communications &amp; MembershipDepartment: Front DeskStatus Type: Temporary (May 15-August 31) Full-time, HourlySalary: $18-23, Commensurate with experience POSITION OVERVIEW:The Front Desk Administrator oversees the daily operations of the reception area, ensuring that all members and guests receive exceptional service in a welcoming and professional environment. The Front Desk Administrator oversees evening/weekend receptionists, coordinates all front desk activity, and ensures adherence to Club standards and policies. The Administrator plays a key role in fostering a positive atmosphere and ensuring the front desk operates efficiently and effectively. KEY RESPONSIBILITIES: Front Desk Operations:<ul><li>Oversee front desk operations, ensuring all inquiries, reservations, and communications are handled promptly and professionally.</li><li>Ensure accurate record-keeping of member and guest information, reservations, and transactions.</li><li>Manage the Club's phone system, routing calls and messages efficiently.</li><li>Maintain the front desk&rsquo;s appearance, organization and supplies.</li></ul>Member &amp; Guest Relations:<ul><li>Answer and direct phone calls in a professional manner.</li><li>Greet members and guests warmly, ensuring a positive member experience.</li><li>Address member and guest inquiries, concerns, and complaints promptly and courteously.</li><li>Provide detailed information about Club services, events, and policies.</li><li>Collaborate with other departments to ensure seamless communication and service delivery.</li></ul>Administrative Responsibilities:<ul><li>Update and manage the Club's reservation or booking systems.</li><li>Process carry-out orders using point-of-sale (POS) system</li><li>Develop event menus, buffet cards, and signage to support Club functions</li></ul>EDUCATION &amp; QUALIFICATIONS:Education and Experience<ul><li>High school diploma or equivalent; experience in hospitality or business management is ideal.</li><li>Minimum of 2-3 years in a hospitality, customer service, or club environment.</li></ul>COMPETENCIES:<ul><li>Strong leadership and interpersonal skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Proficiency with reservation systems, point-of-sale software, and Microsoft Office Suite, Canva and Avery.</li><li>Ability to multitask, maintain composure under pressure, and prioritize in a fast-paced environment.</li><li>Strong attention to detail and organizational skills.</li><li>Discretion and respect for member privacy and confidentiality.</li></ul>ABOUT US: Mission Hills Country Club is a family-oriented private community, located in a beautiful natural setting in the heart of Kansas City. Founded in 1914, the Club&rsquo;s rich traditions of excellence, respectfulness, and integrity continue to be the foundation for a gracious, welcoming culture. Integral to our Mission Statement are the Club&rsquo;s Core Values, which we have identified as Quality, Social Behavior and Character. We have chosen to express these values in the context of Excellence, Mutual Respect, Hospitality and Integrity.Pay: $18.00 - $23.00 per hourWork Location: In person

Temporary Front Desk Administrator

Join MISSION HILLS COUNTRY CLUB and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MISSION HILLS COUNTRY CLUB

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Temporary Front Desk Administrator