Temporary Front Desk Administrator

FRONT DESK ADMINISTRATOR Reports To: Director Communications & MembershipDepartment: Front DeskStatus Type: Temporary (May 15-August 31) Full-time, HourlySalary: $18-23, Commensurate with experience POSITION OVERVIEW:The Front Desk Administrator oversees the daily operations of the reception area, ensuring that all members and guests receive exceptional service in a welcoming and professional environment. The Front Desk Administrator oversees evening/weekend receptionists, coordinates all front desk activity, and ensures adherence to Club standards and policies. The Administrator plays a key role in fostering a positive atmosphere and ensuring the front desk operates efficiently and effectively. KEY RESPONSIBILITIES: Front Desk Operations:

• Oversee front desk operations, ensuring all inquiries, reservations, and communications are handled promptly and professionally.
• Ensure accurate record-keeping of member and guest information, reservations, and transactions.
• Manage the Club's phone system, routing calls and messages efficiently.
• Maintain the front desk’s appearance, organization and supplies.

Member & Guest Relations:

• Answer and direct phone calls in a professional manner.
• Greet members and guests warmly, ensuring a positive member experience.
• Address member and guest inquiries, concerns, and complaints promptly and courteously.
• Provide detailed information about Club services, events, and policies.
• Collaborate with other departments to ensure seamless communication and service delivery.

Administrative Responsibilities:

• Update and manage the Club's reservation or booking systems.
• Process carry-out orders using point-of-sale (POS) system
• Develop event menus, buffet cards, and signage to support Club functions

EDUCATION & QUALIFICATIONS:Education and Experience

• High school diploma or equivalent; experience in hospitality or business management is ideal.
• Minimum of 2-3 years in a hospitality, customer service, or club environment.

COMPETENCIES:

• Strong leadership and interpersonal skills.
• Excellent communication skills, both verbal and written.
• Proficiency with reservation systems, point-of-sale software, and Microsoft Office Suite, Canva and Avery.
• Ability to multitask, maintain composure under pressure, and prioritize in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Discretion and respect for member privacy and confidentiality.

ABOUT US: Mission Hills Country Club is a family-oriented private community, located in a beautiful natural setting in the heart of Kansas City. Founded in 1914, the Club’s rich traditions of excellence, respectfulness, and integrity continue to be the foundation for a gracious, welcoming culture. Integral to our Mission Statement are the Club’s Core Values, which we have identified as Quality, Social Behavior and Character. We have chosen to express these values in the context of Excellence, Mutual Respect, Hospitality and Integrity.

Pay: $18.00 - $23.00 per hour

Work Location: In person