Abrar Admin

Mnzil Facilities Management Services

Customer Success &amp; Relationship Management: - Support the handover process from sales to operations for new clients. - Maintain ongoing contact with client focal points and ensure expectations are consistently met. - Help manage the full client lifecycle across onboarding, service delivery, and renewal. - Build relationships that contribute to long-term retention and satisfaction.Operational Coordination - Coordinate internally across housing, transport, catering, and supply teams to ensure smooth execution of services. - Track timelines, identify risks early, and support proactive resolution. - Ensure that both clients and internal teams are aligned, informed, and working toward shared delivery goalsContinuous Improvement &amp; Support Across Verticals: - Help implement feedback loops with clients and the worker community. - Provide reliable support across payments, collections, requests, complaints, and issue resolution. - Surface insights to improve every layer of the journey &mdash; onboarding, check-in, service deployment, and check-out.Labor Check-in &amp; Check-out Operations - Keep track of all upcoming worker check-ins and check-outs - Ensure facilities are fully ready ahead of check-in by coordinating with field teams and supervisors. - Manage and oversee the full check-in/out logistics, ensuring no movement happens without your awareness and approval. - Update reservation statuses for all scenarios (early check-ins/outs, overdues, delays, no-shows, etc.) in coordination with building supervisors and guards. - Validate on-ground reports, ensuring data accuracy before it enters the system.Community Building: - Lead community engagement initiatives across Manzil&rsquo;s worker populations. - Build trust and rapport with supervisors, foremen, and workers on the ground. - Organize and execute community programs, activities, and feedback loops to strengthen satisfaction and well-being. - Identify and surface insights from the workers&rsquo; community to improve services, experience, and product design.Must Have Requirements: - Proficiency in English, Hindi, and Malayalam - 5+ years of experience in customer success, account management, or operations coordination within operations-heavy environments (labour accommodation, facilities ops, logistics, manpower services, hospitality, or B2B services) - Proven ability to manage the full client lifecycle: onboarding, service delivery, issue resolution, and renewals - Strong experience acting as the single coordination point between clients and multiple internal ops teams (housing, transport, catering, supply) - Hands-on experience managing check-in / check-out operations with high volumes and frequent exceptions - Highly detail-oriented with strong control over statuses, trackers, timelines, and approvals - Ability to validate on-ground information and enforce data accuracy before system updates.Job Type: Full-time

Post Sales Specialist

Join Mnzil Facilities Management Services and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mnzil Facilities Management Services

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Post Sales Specialist