Qureos Mentor

Modon

<div>
 
 
 Job Purpose:
 
 
 
 The
 
 Senior Procurement Engineer &ndash; Facility Management
 
 is responsible for managing and optimizing the procurement of materials, equipment, and service contracts that support the organization&rsquo;s facility operations. The role ensures cost-effective, timely, and compliant sourcing of goods and services across hard and soft FM categories such as MEP, HVAC, building maintenance, and outsourced services. By driving supplier performance, developing strong vendor relationships, and applying best procurement practices, the Senior Procurement Engineer plays a key role in achieving operational efficiency, budget control, and service excellence within the facility management function.
 
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 <ul>
 <li>
 Manage the end-to-end
 
 procurement cycle
 
 for facility management operations, including requisitioning, vendor sourcing, tendering, ordering, logistics coordination, inspection, and invoice settlement, ensuring full compliance with company policies and procedures.
 </li>
 <li>
 Develop and maintain a
 
 robust supplier network
 
 within the UAE FM market for materials, equipment, and services related to MEP, HVAC, cleaning, security, landscaping, and other hard and soft FM services.
 </li>
 <li>
 Provide
 
 procurement reports, cost analyses, and management insights
 
 to the Procurement Manager to support decision-making and operational efficiency.
 </li>
 <li>
 Review and validate
 
 scope of work and technical requirements
 
 from end users to ensure clarity and completeness for maintenance, refurbishment, and service-related procurements.
 </li>
 <li>
 Prepare and implement
 
 annual procurement plans
 
 aligned with asset maintenance schedules and FM operational needs.
 </li>
 <li>
 Establish and manage
 
 Framework and Service Level Agreements (SLAs)
 
 for recurring goods and service requirements to ensure cost efficiency and timely delivery.
 </li>
 <li>
 Draft and manage
 
 tender and contract documentation
 
 , ensuring compliance with internal governance and local regulations.
 </li>
 <li>
 Possess sound understanding of
 
 contractual terms, conditions, and procurement best practices
 
 , especially related to FM and outsourced service contracts.
 </li>
 <li>
 Track, monitor, and report on
 
 procurement performance against annual budgets
 
 , identifying cost-saving opportunities and process improvements.
 </li>
 <li>
 Coordinate with maintenance, operations, and logistics teams to
 
 expedite material and service deliveries
 
 , minimizing downtime and ensuring business continuity.
 </li>
 <li>
 Develop and execute effective
 
 negotiation strategies
 
 to achieve the best value, quality, and delivery outcomes.
 </li>
 <li>
 Advise internal stakeholders on
 
 commercial strategies, sourcing options, and market intelligence
 
 to support FM service delivery.
 </li>
 <li>
 Promote and apply
 
 international procurement standards and sustainability practices
 
 , sharing knowledge with team members.
 </li>
 <li>
 Utilize the
 
 ERP system
 
 for all procurement transactions, approvals, and vendor management activities.
 </li>
 <li>
 Perform additional procurement-related duties as assigned by management to support ongoing organizational needs.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 Academic
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in
 
 Mechanical, Electrical, or Facilities Engineering
 
 , or a related technical discipline.
 </li>
 </ul>
 
 
 Professional
 
 
 <ul>
 <li>
 Membership in or working toward membership with a
 
 recognized procurement body
 
 such as the
 
 Chartered Institute of Procurement &amp; Supply (CIPS)
 
 .
 </li>
 <li>
 Proficiency in
 
 ERP systems
 
 (e.g., SAP, Oracle, Maximo) and other business computing applications.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum
 
 8 years of proven procurement experience
 
 in technical and service categories related to
 
 Facility Management
 
 , including MEP systems, HVAC, building maintenance materials, soft services, and vendor/contractor management.
 </li>
 <li>
 Experience in
 
 tendering, cost estimation, and contract administration
 
 within FM or engineering services.
 </li>
 <li>
 
 GCC / UAE market experience
 
 is highly advantageous, with strong knowledge of local supplier networks and regulations.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Strong command of
 
 English (written and verbal)
 
 ; Arabic is an advantage.
 </li>
 <li>
 Excellent skills in
 
 MS Excel, Word, PowerPoint
 
 , and reporting tools.
 </li>
 <li>
 Strong organizational and time management abilities, with proven capability to work under pressure and meet tight deadlines.
 </li>
 <li>
 Proactive, analytical, and detail-oriented, with a strong focus on value creation and cost optimization.
 </li>
 <li>
 Adaptable, collaborative, and committed to continuous learning and professional development.
 </li>
 <li>
 Experience working in
 
 multidisciplinary or joint-venture environments
 
 preferred.
 </li>
 </ul>
 
 
</div>

Senior Procurement Engineer (FM)

<div>
 
 The
 
 QHSE Officer
 
 ensures the highest standards of
 
 quality, health, safety, and environmental compliance
 
 across all business operations. The role plays a critical part in supporting
 
 operational excellence
 
 , promoting
 
 sustainability
 
 , ensuring
 
 regulatory adherence
 
 , and driving a culture of
 
 continuous improvement
 
 . The position also integrates
 
 digital monitoring tools
 
 ,
 
 client interfacing
 
 , and
 
 sustainability initiatives
 
 to deliver holistic, modern, and compliant facility management solutions.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. QHSE Compliance &amp; Auditing
 
 
 <ul>
 <li>
 Conduct
 
 regular site inspections
 
 ,
 
 safety audits
 
 , and
 
 environmental impact assessments
 
 to ensure adherence to statutory and company standards.
 </li>
 <li>
 Ensure compliance with
 
 UAE regulatory frameworks
 
 such as
 
 OSHAD, ADCD, Civil Defense
 
 , and other relevant authorities.
 </li>
 <li>
 Manage and maintain all necessary
 
 environmental and safety permits
 
 .
 </li>
 <li>
 Implement and sustain
 
 ISO-certified management systems
 
 (ISO 9001, ISO 14001, ISO 45001), including internal audits and management reviews.
 </li>
 <li>
 Identify
 
 non-conformities (NCRs)
 
 and ensure effective corrective and preventive actions are implemented.
 </li>
 </ul>
 
 
 2. Health, Safety &amp; Emergency Preparedness
 
 
 <ul>
 <li>
 Lead and facilitate
 
 toolbox talks
 
 ,
 
 safety inductions
 
 , and
 
 emergency preparedness drills
 
 .
 </li>
 <li>
 Support
 
 business continuity and crisis management planning
 
 , ensuring readiness for emergency response scenarios.
 </li>
 <li>
 Conduct
 
 incident investigations
 
 , perform
 
 root cause analyses
 
 , and recommend preventive measures.
 </li>
 <li>
 Oversee issuance and control of
 
 Permit to Work (PTW)
 
 systems and ensure compliance with safe work procedures.
 </li>
 </ul>
 
 
 3. Environmental &amp; Sustainability Management
 
 
 <ul>
 <li>
 Oversee
 
 energy conservation
 
 and
 
 sustainability initiatives
 
 in line with company and client objectives.
 </li>
 <li>
 Monitor
 
 resource consumption
 
 (water, electricity, fuel) and track
 
 carbon reduction efforts
 
 .
 </li>
 <li>
 Promote environmental awareness and contribute to
 
 green FM practices
 
 .
 </li>
 </ul>
 
 
 4. Client &amp; Stakeholder Liaison
 
 
 <ul>
 <li>
 Serve as the
 
 primary point of contact
 
 for QHSE matters with clients, tenants, and regulatory bodies.
 </li>
 <li>
 Communicate updates on compliance status, audit findings, and improvement plans.
 </li>
 <li>
 Coordinate with
 
 contractors, vendors, and subcontractors
 
 to ensure induction, compliance, and alignment with FM QHSE standards.
 </li>
 </ul>
 
 
 5. Digital Systems &amp; Reporting
 
 
 <ul>
 <li>
 Utilize
 
 CAFM systems
 
 and
 
 digital QHSE dashboards
 
 for real-time tracking, data analysis, and reporting.
 </li>
 <li>
 Maintain up-to-date QHSE documentation, including
 
 Risk Assessments (RA)
 
 ,
 
 Material Safety Data Sheets (MSDS)
 
 ,
 
 incident reports
 
 , and
 
 inspection logs
 
 .
 </li>
 <li>
 Generate
 
 monthly, quarterly, and annual QHSE reports
 
 for management and client review.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s Degree
 
 in Engineering, Environmental Science, Safety Management, or a related discipline.
 </li>
 <li>
 
 5&ndash;8 years
 
 of progressive QHSE experience within
 
 Facilities Management
 
 or
 
 Commercial Property Operations
 
 .
 </li>
 <li>
 
 NEBOSH IGC Certification
 
 (mandatory);
 
 IOSH / OSHA
 
 certification preferred.
 </li>
 <li>
 In-depth knowledge of
 
 ISO 45001, ISO 9001, ISO 14001
 
 , and
 
 OSHAD-SF (UAE)
 
 frameworks.
 </li>
 <li>
 Prior experience in
 
 UAE/GCC
 
 facilities or construction sectors preferred.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Risk Assessment &amp; Incident Investigation
 </li>
 <li>
 Compliance Reporting &amp; Documentation Control
 </li>
 <li>
 Knowledge of UAE QHSE Legal and Regulatory Frameworks
 </li>
 <li>
 Strong Communication, Presentation &amp; Client Interface Skills
 </li>
 <li>
 Analytical Thinking and Problem-Solving
 </li>
 <li>
 Attention to Detail and Accuracy
 </li>
 <li>
 Proactive, Collaborative, and Team-Oriented Approach
 </li>
 </ul>
 
 
</div>

QHSE Officer

<div>
 
 
 
 Job Purpose
 
 
 
 
 The purpose of this role is to manage a Group-wide insurance management function that ensures Modon Holding and its subsidiaries are adequately protected against insurable risks across all geographies and business activities.
 
 
 
 
 
 The Group Insurance Manager will develop and govern Modon&rsquo;s corporate insurance strategy, ensuring that policies are cost-effective, risk-aligned, and compliant with UAE and host-country regulations. This role is responsible for overseeing the entire lifecycle of the Group&rsquo;s insurance portfolio. The Insurance Manager will act as the principal internal advisor on insurance matters and play a central role in interfacing with brokers, insurers, project managers, legal counsel, procurement teams, and segment operations.
 
 
 
 
 
 The job holder ensures that all Modon assets, people, and liabilities are covered through robust insurance programs. The role also focuses on eliminating uninsured exposures and embedding a proactive insurance culture aligned with Modon&rsquo;s broader risk and resilience frameworks.
 
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 <ul>
 <li>
 Design and lead Modon&rsquo;s Group-wide corporate insurance program, ensuring alignment with enterprise risk appetite, strategic objectives, and regulatory requirements.
 </li>
 <li>
 Oversee placement, renewal, and administration of all insurance policies, including but not limited to: Property All Risk, Contractors All Risk (CAR), Business Interruption (BI), Cyber, D&amp;O, Public Liability, Employer&rsquo;s Liability, Workmen Compensation, Political &amp; Terrorism Risk, Machinery Breakdown, and Marine Cargo.
 </li>
 <li>
 Develop and maintain the Group Insurance Policy, governance framework, and standard operating procedures (SOPs) across Holding and Segments.
 </li>
 <li>
 Manage relationships with insurance brokers and underwriters, lead tender processes, assess service levels, and negotiate terms to ensure optimal coverage and pricing.
 </li>
 <li>
 Act as the central internal advisor for all insurance-related queries, including contractual risk transfer, insurance clauses in commercial agreements, and vendor/tenant compliance.
 </li>
 <li>
 Maintain a centralized insurance register, including policies, binders, certificates of insurance (COIs), renewal schedules, and claims logs.
 </li>
 <li>
 Oversee the full claims lifecycle &mdash; from notification and documentation to loss adjustment, negotiation, and settlement &mdash; including escalations.
 </li>
 <li>
 Monitor regulatory compliance with UAE Insurance Authority, ADGM/DED regulations, and foreign insurance regulators where Modon operates.
 </li>
 <li>
 Identify, assess, and advise on expiring or lapsed insurance policies, and recommend renewal strategies or corrective actions
 </li>
 <li>
 Support internal and external audits, assurance reviews, and Board/executive-level reporting on insurance performance, exposure, and claims.
 </li>
 <li>
 Provide insurance input into major projects, developments, and international ventures, ensuring coverage during construction, operations, and handover.
 </li>
 <li>
 Drive continuous improvement initiatives to enhance risk-transfer efficiency, minimize uninsured exposures, and align insurance with evolving operational risks.
 </li>
 </ul>
 
 
 
 
 
 
 Qualification
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in insurance, Business Administration, Finance, or Risk Management (Master&rsquo;s preferred).
 </li>
 <li>
 Professional insurance qualifications such as ACII, CPCU, ARM, or CRM.
 </li>
 </ul>
 
 
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum of 7&ndash;10 years of progressive experience in insurance management, with at least 2 years in the UAE or GCC region.
 </li>
 <li>
 Proven experience managing complex corporate insurance portfolios across multiple jurisdictions and business segments.
 </li>
 <li>
 Strong track record in handling diverse lines of insurance, including: Property All Risk, CAR/EAR, Public Liability, D&amp;O, Cyber, Business Interruption, Employer&rsquo;s Liability, Political Risk, and Marine Cargo.
 </li>
 <li>
 Demonstrated ability to lead end-to-end insurance processes, from coverage design and broker engagement to policy renewal and claims settlement.
 </li>
 <li>
 Familiarity with regulatory compliance in UAE (Insurance Authority, ADGM/DED) and host countries (e.g., Egypt, Morocco, KSA).
 </li>
 <li>
 Experience in reviewing insurance clauses in contracts (tenants, contractors, vendors, JV agreements).
 </li>
 <li>
 Experience engaging with brokers, underwriters, project teams, legal, procurement, and finance stakeholders.
 </li>
 <li>
 Prior exposure to insurance within real estate, infrastructure, hospitality, or publicsector conglomerates is highly desirable
 </li>
 </ul>
 
 
 
 
 
 
 Competencies
 
 
 :
 
 <ul>
 <li>
 Strong knowledge of policy structures, risk transfer methods, and regulatory frameworks.
 </li>
 <li>
 Ability to assess exposures, interpret claims data, identify gaps, and optimize coverage.
 </li>
 <li>
 Clear and confident communicator with internal stakeholders, brokers, and insurers.
 </li>
 <li>
 Competence in assessing insurance obligations in commercial contracts.
 </li>
 <li>
 Ability to manage multiple renewals, claims, and stakeholder engagements simultaneously.
 </li>
 <li>
 Strong interpersonal and stakeholder management skills; ability to work cross-functionally.
 </li>
 <li>
 Ability to align insurance strategy with broader risk, business continuity, and financial resilience objectives.
 </li>
 </ul>
</div>

Manager - Group Insurance

<div>
 
 
 
 Job Purpose
 
 
 
 
 Support procurement strategies that align with Modon Holding&rsquo;s operational goals which involves managing procurement activities, ensuring efficient sourcing and supply chain processes, and contributing to the overall operational and sustainability objectives of Modon Holding.
 
 
 
 
 
 
 
 Qualification:
 
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in business administration, supply chain management, procurement, or a related field is essential.
 </li>
 </ul>
 
 
 
 
 
 
 Experience:
 
 
 
 <ul>
 <li>
 At least 5+ years in procurement or supply chain management roles.
 </li>
 <li>
 Preferably with experience in Real Estate, Engineering, Construction fields.
 </li>
 </ul>
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 
 
 Operational Support
 
 
 <ul>
 <li>
 Assist in managing procurement operations and activities across Modon Holding.
 </li>
 <li>
 Support the procurement team in handling purchase orders.
 </li>
 <li>
 Assist in maintaining procurement documentation and records.
 </li>
 <li>
 Coordinate with internal stakeholders to gather procurement requirements.
 </li>
 </ul>
 
 
 
 
 
 Supplier Relationship Management Support
 
 
 <ul>
 <li>
 Support in maintaining relationships with suppliers and vendors.
 </li>
 <li>
 Assist in monitor supplier performance and address any issues or concerns.
 </li>
 <li>
 Support in conducting supplier audits and assessments.
 </li>
 <li>
 Assist in implementing improvement plans with suppliers.
 </li>
 </ul>
 
 
 
 
 
 Sourcing and Procurement
 
 
 <ul>
 <li>
 Assist in executing sourcing strategies to meet Modon Holding&rsquo;s operational needs.
 </li>
 <li>
 Support in managing the procurement process from sourcing to contract management and supplier selection.
 </li>
 <li>
 Assist in preparing and issuing requests for proposals (RFPs) and quotations (RFQs).
 </li>
 </ul>
 
 
 
 
 
 Inventory and Supply Chain Management
 
 
 <ul>
 <li>
 Support in managing inventory levels and stock replenishment.
 </li>
 <li>
 Assist in monitoring and optimizing inventory and supply chain processes.
 </li>
 <li>
 Support in managing inventory controls.
 </li>
 <li>
 Assist in identifying opportunities for cost savings and efficiency improvements.
 </li>
 </ul>
 
 
 
 
 
 Data Analysis and Reporting
 
 
 <ul>
 <li>
 Support in collecting and analyzing procurement data.
 </li>
 <li>
 Assist in preparing reports and presentations for management.
 </li>
 <li>
 Support in identifying trends and areas for improvement.
 </li>
 <li>
 Assist in maintaining procurement databases and systems.
 </li>
 </ul>
 
 
 
 
 
 Contract Management Support
 
 
 <ul>
 <li>
 Assist in managing the contract lifecycle from drafting to execution.
 </li>
 <li>
 Support in reviewing and administering contracts and agreements.
 </li>
 <li>
 Assist in ensuring compliance with contract terms and conditions.
 </li>
 </ul>
 
 
 
 
 
 
 Competencies:
 
 
 
 <ul>
 <li>
 Ability to assist in resolving procurement-related issues and challenges.
 </li>
 <li>
 Supporting the implementation of corrective actions and improvement initiatives.
 </li>
 <li>
 Ability to assist in analyzing complex procurement data and providing insights for decision-making.
 </li>
 <li>
 Supporting the use of data-driven approaches in procurement operations.
 </li>
 <li>
 Assisting in identifying and mitigating procurement risks.
 </li>
 <li>
 Supporting in ensuring compliance with procurement policies, procedures, and regulations.
 </li>
 <li>
 Ability to collaborate effectively with cross-functional teams within the procurement function.
 </li>
 <li>
 Supporting a collaborative and positive team environment.
 </li>
 <li>
 Ability to lead successful negotiations with suppliers to secure favorable commercial terms.
 </li>
 </ul>
 
 
</div>

Associate - Procurement (UAE National)

Operations Manager Modon Abu Dhabi Emirate, United Arab Emirates To lead and manage day to day operations of 321Sports, ensuring smooth, safe, and high quality service delivery across all sports and fitness facilities. Includes overseeing customer service excellence, staff induction, training, development and ensuring compliance with health and safety regulations and quality management systems. Roles and Responsibilities <ul> <li>1. Manage staffing, policies, procedures and work planning for the operations team.</li> <li>2. Supervise cleaning, maintenance, recycling and FM contracts during both event and non event periods.</li> <li>3. Oversee health & safety protocols, customer service standards and quality management systems.</li> <li>4. Manage cleaning stock control, including ordering supplies and ensuring COSHH compliance.</li> <li>5. Oversee venue merchandise operations, including procurement and stock management.</li> <li>6. Maintain and update induction and training records for all staff.</li> <li>7. Act as the venue's lead environmental champion, promoting sustainability initiatives.</li> <li>8. Oversee and manage the implementation and smooth operation of the venue's point of sale, programming, ticketing, and booking systems.</li> <li>9. Liaise with relevant sporting bodies and government statutory authorities on venue related matters.</li> <li>10. Collaborate with other venue managers to program, set up, and deliver venue activities and events.</li> <li>11. Develop and maintain positive working relationships with all Modon staff and key stakeholders.</li> </ul> Health and Safety <ul> <li>Ensure all Modon and venue health & safety regulations are followed by employees.</li> <li>Monitor contractor compliance with health & safety requirements while on site.</li> <li>Safeguard the health, safety and welfare of staff, visitors, and contractors.</li> <li>Conduct and maintain reviews of venue SOPs, EAPs, risk assessments and daily/weekly/monthly checklists.</li> </ul> Customer Service and Team Leadership <ul> <li>Ensure first class service delivery through the customer service and operations teams.</li> <li>Build and maintain strong relationships with all venue staff and customers.</li> <li>Evaluate and enhance the operational team's performance in line with Modon's processes and standards.</li> </ul> Staff Induction and Training <ul> <li>Oversee Modon's corporate and venue specific induction programmes tailored to different job roles.</li> <li>Maintain the staff training matrix, ensuring timely completion of internal and external training requirements.</li> <li>Ensure accurate training records for FM and cleaning staff, including safety and compliance documentation.</li> </ul> Qualifications <ul> <li>Bachelor's degree in Sports Management, Business Administration, Facility Management or a related field (Essential).</li> <li>IOSH Managing Safely certification (Prefer).</li> <li>CPR, AED and First Aid certification (Prefer).</li> </ul> Experience <ul> <li>Minimum 3+ years of experience in operations and/or event venue management, preferably within the sports industry.</li> <li>Strong knowledge of sports venue logistics, customer service standards and event coordination.</li> <li>Experience in managing sporting venues and team operations.</li> <li>Proven ability to manage external contractors and service providers.</li> <li>Fluency in English; Arabic is an advantage.</li> <li>Willingness to work weekends and extended hours as required by business needs.</li> <li>Strong budgeting and financial management skills.</li> <li>Excellent organisational and multitasking abilities.</li> <li>Strong leadership, communication and team management capabilities.</li> <li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and basic operations software.</li> <li>Strong planning and execution skills for venue programmes and events.</li> </ul> Seniority level Mid Senior level Employment type Full time Job function General Business Industries Holding Companies, Real Estate, and Sports Teams and Clubs<img src="https://www.jobg8.com/Tracking.aspx?9aHZvzrW%2fNXwgSE0LeR1554E%2fBvi5xh8a" width="0" height="0" />

Operations Manager

<div>
 
 
 
 Job Purpose
 
 
 
 
 
 
 
 The Sr. Manager - Customer Experience will play a key role in enabling Modon to deliver exceptional customer experience its global portfolio across various lines of business that include real estate, hospitality, community and asset management, events and other sectors. The role will work closely with cross-functional teams to enhance and elevate customer journeys.
 
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 
 
 
 
 1- Consumer research and insights
 
 
 
 
 <ul>
 <li>
 Ensure regular and cost-effective solutions to provide Modon leadership and stakeholders with visibility on consumer trends and insights that enable the business to make decisions on customer journeys, product &amp; service definition and improvements, digital and AI needs and wants, etc. This entails commissioning primary research, data analytics of Modon consumer data, benchmarking and other solutions.
 </li>
 <li>
 Ensure the global Voice of Customer programme is run for all B2C customer groups of Modon, data corelated with other performance indicators to understand opportunities and challenges, and analysis presented to operational teams and leadership to continuously improve performance.
 </li>
 <li>
 Ensure customer satisfaction of B2B customer groups is reviewed, data corelated with other performance indicators to understand opportunities and challenges, and analysis presented to operational teams and leadership to continuously improve performance.
 </li>
 </ul>
 
 
 
 
 2- CX Product &amp; Service Development
 
 
 
 
 <ul>
 <li>
 Work with product owners to develop and update product/service definitions including execution of research/surveys, stakeholder workshops, customer journey mapping, digital and AI interfaces, documentation, etc.
 </li>
 <li>
 Ensure development of customer journeys that uncover customers functional needs, emotional needs, physical and digital interfaces to support product &amp; service development or enhancements.
 </li>
 <li>
 Support the product owners in idea, concept and product testing.
 </li>
 <li>
 Provide project management support as required to product/service development or enhancements.
 </li>
 </ul>
 
 
 
 
 
 
 Qualification
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or master&rsquo;s degree (or equivalent) in Business Management or related fields.
 </li>
 <li>
 Certified Customer Experience Professional (CCXP) or equivalent certifications.
 </li>
 </ul>
 
 
 
 
 
 
 Experience
 
 
 
 
 
 
 <ul>
 <li>
 10+ years of experience in a similar role preferably in a real estate industry, destination management, tourism.
 </li>
 </ul>
</div>

Senior Manager - Customer Experience

Join Modon and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.