Qureos Mentor

Modon

Modon is an international holding company based in Abu Dhabi, United Arab Emirates, and listed on the Abu Dhabi Securities Exchange (ADX). The company is a leader in urban innovation, focusing on creating iconic designs and experiences that exceed expectations. Its main business sectors include real estate, hospitality, asset management, investments, events, and tourism, with a commitment to delivering sustainable value and fostering intelligent, connected living.

<div>
 
 
 
 Job Purpose
 
 
 
 
 To design, implement, and manage scalable, secure, and efficient web solutions and AWS infrastructure using Laravel, modern frontend frameworks, and DevOps best practices. This role ensures seamless deployment, high availability, and robust performance of our websites and web applications hosted on AWS.
 
 
 
 
 
 The Senior Web Developer works closely with development and DevOps teams to enhance CI/CD pipelines and optimize infrastructure using modern tools and processes.
 
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 <ul>
 <li>
 Design, develop, and maintain web applications and websites using Laravel, Webflow and Statamic.
 </li>
 <li>
 Build and maintain APIs for third-party integrations and frontend systems.
 </li>
 <li>
 Manage and optimize AWS infrastructure (EC2, RDS, S3, CloudFront, Load Balancers, CloudWatch, ECS/EKS).
 </li>
 <li>
 Develop and maintain CI/CD pipelines (GitHub Actions or similar) for automated deployments.
 </li>
 <li>
 Configure and maintain Docker environments for local development and production deployments.
 </li>
 <li>
 Collaborate with frontend developers using React.js or Vue.js to deliver integrated solutions.
 </li>
 <li>
 Optimize application and infrastructure performance, security, and scalability.
 </li>
 <li>
 Troubleshoot and resolve issues at application and infrastructure levels.
 </li>
 <li>
 Review code, provide constructive feedback, and share expertise with developers.
 </li>
 <li>
 Manage infrastructure as code with tools like Terraform or AWS CloudFormation.
 </li>
 <li>
 Implement system logging, monitoring, and alerting (e.g., CloudWatch).
 </li>
 </ul>
 
 
 
 
 
 
 Qualification:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field (or equivalent experience)
 </li>
 <li>
 AWS certifications (Solutions Architect, DevOps Engineer) are a plus
 </li>
 <li>
 DevOps, frontend, or cloud certifications are advantageous
 </li>
 </ul>
 
 
 
 
 
 
 Experience:
 
 
 
 <ul>
 <li>
 6+ years of web development with a focus on Laravel
 </li>
 <li>
 Hands-on experience with AWS cloud infrastructure (EC2, S3, RDS, CloudFront, etc.)
 </li>
 <li>
 CI/CD pipeline design and implementation
 </li>
 <li>
 Building and deploying websites and web applications
 </li>
 <li>
 Practical use of Docker for development and deployment
 </li>
 <li>
 Experience using React.js or Vue.js alongside backend systems
 </li>
 <li>
 Experience in integration/automation platforms like Zapier
 </li>
 </ul>
 
 
 
 
 
 
 Competencies:
 
 
 
 <ul>
 <li>
 Strong proficiency with Git and version control workflows
 </li>
 <li>
 Excellent performance optimization skills for web applications and infrastructure
 </li>
 <li>
 Solid understanding of cloud security, networking, and caching
 </li>
 <li>
 Skilled in monitoring, diagnostics, and incident response
 </li>
 <li>
 Strong problem-solving and collaboration abilities
 </li>
 <li>
 Ability to mentor and support other team members
 </li>
 </ul>
</div>

Senior Web Developer

<div>
 
 
 
 Job Purpose
 
 
 
 
 The Senior Associate &ndash; CX Analytics provides advanced analytical, technical, and operational support to the Group CX Function at Modon.
 
 
 
 
 
 The role is responsible for managing the
 
 Voice of Customer (VoC) program
 
 across Modon&rsquo;s diverse portfolio&mdash;hospitality, real estate, communities, destinations, events, and experiences&mdash;ensuring accurate feedback capture, high-quality reporting, and data-driven insights that support decision-making at Group and Segment levels.
 
 
 
 
 
 The role also supports the setup, governance, and continuous enhancement of Modon&rsquo;s CX measurement frameworks, dashboards, and analytics tools.
 
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 
 
 
 
 
 1. VoC Platform Setup &amp; Management
 
 
 <ul>
 <li>
 Configure, maintain, and optimize surveys and workflows within the VoC platform, ensuring proper logic, triggers, conditions, and data routing.
 </li>
 <li>
 Oversee end-to-end VoC platform governance, including user permissions, segment structures, metadata, and dashboard templates.
 </li>
 <li>
 Conduct systematic quality checks to ensure surveys, dashboards, and data flows function accurately and reliably.
 </li>
 <li>
 Manage SMS, WhatsApp, and email gateways for customer surveys and communications, ensuring they run smoothly and work with CX platforms.
 </li>
 </ul>
 
 
 
 
 
 2. Survey Design &amp; Quality Assurance
 
 
 <ul>
 <li>
 Develop clear, concise, and structured surveys (NPS, CSAT, CES, event feedback, post-visit, etc.) aligned with Modon&rsquo;s CX framework.
 </li>
 <li>
 Review and quality-check Arabic and English survey versions to ensure linguistic accuracy, clarity, and cultural relevance (elevated from &ldquo;translate the survey&rdquo;).
 </li>
 <li>
 Perform survey testing (UAT) and monitor live surveys to ensure error-free execution.
 </li>
 </ul>
 
 
 
 
 
 3. CX Data Analysis &amp; Insights
 
 
 <ul>
 <li>
 Collect, analyze, and interpret CX data from multiple channels including surveys, digital interactions, reviews, and operational feeds.
 </li>
 <li>
 Produce segment-level and enterprise-level dashboards and insights, using charts, trend lines, and breakdowns suitable for leadership and operational teams.
 </li>
 <li>
 Conduct sentiment analysis and thematic analysis using VoC platform tools to identify issues, drivers, and opportunities.
 </li>
 <li>
 Translate data into clear, actionable insights and recommendations that support experience improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 4. Reporting &amp; Presentation
 
 
 <ul>
 <li>
 Prepare monthly and quarterly CX performance reports, ensuring accuracy, clarity, and alignment with leadership expectations.
 </li>
 <li>
 Tailor reporting outputs to different audiences&mdash;detailed analytics for working teams and executive summaries for senior management.
 </li>
 <li>
 Support Group CX with ad-hoc deep-dive analyses, insights requests, and performance reviews.
 </li>
 <li>
 Verify VoC scores from entities using an alternate VoC platform
 </li>
 </ul>
 
 
 
 
 
 5. Collaboration &amp; Stakeholder Support
 
 
 <ul>
 <li>
 Work closely with Segment CX Leads to ensure surveys are correctly designed, launched, and interpreted.
 </li>
 <li>
 Provide ongoing support and guidance to segment teams on CX measurement, dashboards, and insights.
 </li>
 <li>
 Collaborate with Digital, IT, Operations, and Marketing teams to ensure data accuracy, system integrations, and end-to-end customer experience alignment.
 </li>
 </ul>
 
 
 
 
 
 6. Continuous Improvement
 
 
 <ul>
 <li>
 Continuously refine survey logic, dashboards, and reporting for clarity, reliability, and better decision-making.
 </li>
 <li>
 Support the evaluation and rollout of new VoC features, modules, and technologies.
 </li>
 <li>
 Ensure CX insights are connected to improvement plans and track progress against key CX KPIs.
 </li>
 </ul>
 
 
 
 
 
 
 Qualification:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Analytics, Marketing, Data Science, Statistics, Information Systems, Business Administration, or a related field.
 </li>
 <li>
 Certificates in analytics, customer experience, or VoC platforms are a plus. (or equivalent experience)
 </li>
 </ul>
 
 
 
 
 
 
 Experience:
 
 
 
 <ul>
 <li>
 5&ndash;8 years&rsquo; experience in Customer Experience, VoC programs, analytics, insights, or related roles.
 </li>
 <li>
 Experience working with VoC or survey platforms (e.g., Qualtrics, Medallia, Xebo, QuestionPro, etc.).
 </li>
 <li>
 Proven experience developing surveys, managing feedback programs, and conducting QC.
 </li>
 <li>
 Demonstrated ability to analyze data, build dashboards, and present insights clearly.
 </li>
 <li>
 Experience in hospitality, real estate, destinations, or multi-asset environments is preferred.
 </li>
 </ul>
 
 
 
 
 
 
 Competencies:
 
 
 
 <ul>
 <li>
 Advanced analytical skills and data literacy, with strong attention to detail.
 </li>
 <li>
 Solid understanding of customer experience principles and metrics (NPS, CSAT, CES, etc.).
 </li>
 <li>
 High proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).
 </li>
 <li>
 Excellent communication and presentation skills; able to translate data into actionable insights.
 </li>
 <li>
 Strong problem-solving, collaboration, and business acumen.
 </li>
 <li>
 Continuous improvement mindset and ability to adapt in a dynamic environment.
 </li>
 </ul>
</div>

Senior Associate - CX Analytics

<div>
 
 
 1. IT Infrastructure and Network Management:
 
 
 <ul>
 <li>
 Oversee the installation, configuration, and maintenance of IT infrastructure, including servers, networks, storage systems, and enterprise software.
 </li>
 <li>
 Manage and optimize network setups, including LAN, WAN, VLANs, VPN connections, and firewalls, ensuring robust connectivity and performance.
 </li>
 <li>
 Lead the diagnosis and resolution of complex network and infrastructure issues in real-time environments.
 </li>
 <li>
 Implement redundancy measures and system optimizations to ensure maximum uptime and availability.
 </li>
 </ul>
 
 
 2. IT Support and End-User Assistance:
 
 
 <ul>
 <li>
 Provide senior-level technical support to employees across organizational departments, troubleshooting and resolving all escalated hardware, software, and application issues.
 </li>
 <li>
 Act as an escalation point for IT Officers for complex issues while ensuring timely solutions.
 </li>
 <li>
 Customize IT solutions to meet departmental needs and provide expert assistance in integrating new technologies.
 </li>
 <li>
 Deliver user training and guidance to optimize the use of IT resources and applications.
 </li>
 </ul>
 
 
 3. System Monitoring and Cybersecurity Management:
 
 
 <ul>
 <li>
 Continuously monitor IT infrastructure for performance, availability, and security using advanced monitoring tools.
 </li>
 <li>
 Manage the deployment and configuration of security tools such as intrusion detection/prevention systems (IDS/IPS), endpoint security, and vulnerability scanners.
 </li>
 <li>
 Design and implement cybersecurity protocols aligned with industry best practices and regulatory standards, including data security, encryption, firewalls, and user-access policies.
 </li>
 <li>
 Act as the first responder for security breaches or potential threats, taking proactive measures to mitigate risks.
 </li>
 <li>
 Perform security audits and ensure compliance with data protection laws and IT governance frameworks.
 </li>
 </ul>
 
 
 
 
 
 4. Software and Hardware Maintenance:
 
 
 <ul>
 <li>
 Supervise the procurement, installation, configuration, and routine maintenance of enterprise-grade software and hardware assets.
 </li>
 <li>
 Ensure licensing compliance for proprietary and open-source software, keeping applications updated and secure.
 </li>
 <li>
 Lead hardware lifecycle initiatives, coordinating asset upgrades, replacements, or repairs when necessary.
 </li>
 </ul>
 
 
 5. Site Support and Management:
 
 
 <ul>
 <li>
 Provide on-site IT support at operational facilities and remote locations to troubleshoot and resolve connectivity, system, and hardware issues.
 </li>
 <li>
 Deploy optimized IT solutions tailored for site-specific needs to enable seamless operations.
 </li>
 <li>
 Regularly audit and maintain IT setups at remote sites to align them with organizational standards.
 </li>
 </ul>
 
 
 6. Backup and Disaster Recovery Strategies:
 
 
 <ul>
 <li>
 Develop and manage robust data backup and disaster recovery systems to safeguard data and ensure operational continuity.
 </li>
 <li>
 Conduct regular simulations and failover tests to verify recovery plans.
 </li>
 </ul>
 
 
 7. Project Leadership and Strategic IT Support:
 
 
 <ul>
 <li>
 Collaborate with management to implement IT infrastructure projects, ensuring timelines, budgets, and objectives are strictly adhered to.
 </li>
 <li>
 Lead the deployment of cloud-based and on-premises solutions, hybrid architectures, and advanced security systems.
 </li>
 <li>
 Provide insights and technical guidance on IT strategy to align with the organization&rsquo;s long-term goals.
 </li>
 </ul>
 
 
 8. Documentation and Reporting:
 
 
 <ul>
 <li>
 Maintain detailed technical documentation, including network diagrams, system configurations, change logs, and resolution workflows.
 </li>
 <li>
 Deliver performance reports to stakeholders and propose strategies for improving IT policies, operations, and utilization.
 </li>
 </ul>
 
 
 
 Qualification:
 
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in computer science, Information Technology, Cybersecurity, or a related technical field.
 </li>
 <li>
 
 Certifications:
 
 </li>
 <li>
 Cisco Certified Network Professional (CCNP), CompTIA Security+, Microsoft Certified: Azure Systems Administrator, or equivalent.
 </li>
 <li>
 
 Preferred:
 
 Certified Information Systems Security Professional (CISSP), ITIL Certification, or AWS/Azure Cloud Architect certifications.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 Experience and Competencies:
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 5+ years of experience in IT infrastructure management, technical support, or related roles.
 </li>
 <li>
 Experience working in an asset management environment is preferred.
 </li>
 </ul>
 
 
 
 
 
 Competencies
 
 
 
 
 IT Systems Management:
 
 
 <ul>
 <li>
 Proficiency in managing Windows/Linux servers, network infrastructure, and enterprise software applications.
 </li>
 </ul>
 
 
 
 
 
 Cybersecurity Knowledge:
 
 
 <ul>
 <li>
 Strong understanding of cybersecurity protocols, including firewalls, antivirus, and data protection measures.
 </li>
 </ul>
 
 
 
 
 
 Problem-Solving:
 
 
 <ul>
 <li>
 Excellent troubleshooting skills with the ability to quickly diagnose and resolve complex IT issues.
 </li>
 </ul>
 
 
 Communication:
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills, able to explain technical information to non-technical users.
 </li>
 </ul>
 
 
 
 
 
 Teamwork:
 
 
 <ul>
 <li>
 Ability to work collaboratively with cross-functional teams and external vendors.
 </li>
 </ul>
 
 
 
 
 
 Adaptability:
 
 
 <ul>
 <li>
 Capable of working in a fast-paced environment, managing multiple priorities, and adapting to new technologies and challenges.
 </li>
 </ul>
 
 
</div>

Senior IT Officer

<div>
 
 
 Job Description:
 
 
 
 We are looking for a motivated and detail-oriented HSE Intern to support our Health, Safety, and Environment team. This is an excellent opportunity for fresh graduates or entry-level candidates to gain hands-on experience in workplace safety and compliance
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Assist in implementing HSE policies and procedures
 </li>
 <li>
 Support safety inspections and audits
 </li>
 <li>
 Help maintain safety records and documentation
 </li>
 <li>
 Participate in risk assessments and hazard identification
 </li>
 <li>
 Assist in organizing safety training and awareness programs
 </li>
 <li>
 Monitor compliance with safety regulations on-site
 </li>
 <li>
 Report incidents and help with investigations
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Recent graduate or pursuing a degree/diploma in Safety, Environmental Science, Engineering, or related field
 </li>
 <li>
 Basic knowledge of HSE standards and practices
 </li>
 <li>
 Good communication and organizational skills
 </li>
 <li>
 Willingness to learn and work in a team
 </li>
 <li>
 Familiarity with MS Office (Excel, Word) is a plus
 </li>
 </ul>
 
 
 
 
 
 Preferred (Optional):
 
 
 <ul>
 <li>
 Basic HSE certification (e.g., NEBOSH/IOSH &ndash; not mandatory)
 </li>
 <li>
 Internship or project experience in safety/environment
 </li>
 </ul>
 
 
</div>

Intern

<div>
 
 
 
 About The Company
 
 
 
 
 
 
 
 
 Modon
 
 is an international holding company, headquartered in Abu Dhabi, United Arab Emirates, and listed on the Abu Dhabi Securities Exchange (ADX). Modon is at the forefront of urban innovation, creating iconic designs and experiences that continually surpass expectations.
 
 
 From real estate to hospitality, asset and investment management, events, catering and tourism, we are bringing cities to life through delivering long-term and sustainable value.
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 The role of the
 
 Receptionist
 
 is to oversee the front desk routinely, ensuring the front desk welcomes clients warmly and providing high standards of administrative to all customers, and employees of the organization.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 
 General Administration Services:
 
 
 
 Execute general administrative services for Modon management and staff to ensure cost effective high level of customer service and policy compliance.
 
 
 Ascertain that the reception space is orderly and attractive and has all the stationery and materials required (e.g., pens, forms and brochures).
 
 
 Perform additional administrative receptionist duties such as filing, copying, assisting in other administrative related tasks etc; often includes performing adhoc administrative duties as needed.
 
 
 
 
 
 
 Customer Management
 
 
 
 Welcoming guests at the front desk, extending a warm welcome, guiding them, and providing essential information.
 
 
 Booking meeting spaces, handling mail, and doing as-needed administration are the tasks that call screening and call forwarding agents perform.
 
 
 Engage in active listening with callers, confirm or clarify information, and support and assist irate clients in defusing the situation.
 
 
 
 
 
 
 Safety and Security
 
 
 
 Maintain office security by adhering to safety rules and limiting access through the reception desk (monitor logbook, issue visitor badges).
 
 
 
 
 
 
 Office Environment:
 
 
 
 Ensure proper cleanliness, sanitation and general upkeep of the office premises. Handle workspace planning, allocation ambience, and quality of work environment.
 
 
 Assist or arrange in the organizing of corporate events and ensuring that all resources needed for the event are managed in coordination with the respective organizing teams.
 
 
 
 
 
 
 Records:
 
 
 
 Maintains and update records of all services done for the company and contribute to team continuity by documenting and communicating actions, irregularities, and ongoing needs.
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 <ul>
 <li>
 Bachelors degree: additional certification in Office Management is a plus
 </li>
 <li>
 2 to 3 years of relevant work experience.
 </li>
 <li>
 Proficiency with MS Office software
 </li>
 <li>
 Previous GCC experience is a plus
 </li>
 <li>
 Proficiency in Arabic is mandatory
 </li>
 </ul>
 
 
 
 
 
 
 Preferred skills and Competencies
 
 
 
 
 
 
 <ul>
 <li>
 Outstanding customer service skills, active listening, and effective verbal and written communication.
 </li>
 <li>
 Proven work experience as a Receptionist, Front Office Representative or similar role
 </li>
 <li>
 Hands-on experience with office equipment (e.g. scan machines, printers)
 </li>
 <li>
 Professional demeanor and appearance.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 The ability to be resourceful and proactive in the face of adversity.
 </li>
 <li>
 The competence to multitask, organize, and manage time while setting priorities.
 </li>
 <li>
 Customer-service-oriented behavior.
 </li>
 <li>
 Strong negotiation and problem-solving skills.
 </li>
 <li>
 Ability to prioritize tasks and delegate them when appropriate.
 </li>
 <li>
 Ability to act with integrity, professionalism, and confidentiality.
 </li>
 </ul>
</div>

Receptionist