Qureos Mentor

Modon

<div>
 
 The post holder is required to liaise with a wide range of administrative and support staff, including:
 
 
 Internal:
 
 
 &bull; Commercial team
 
 
 &bull; Facility Management
 
 
 &bull; Modon Sports
 
 
 &bull; Marketing and Communications
 
 
 &bull; Safety Officers
 
 
 External:
 
 
 &bull; Local Authorities
 
 
 &bull; NGBs for all delivered sports and Partners
 
 
 &bull; Schools and associated agencies
 
 
 &bull; Delivery Partners
 
 
 &bull; Workforce, Volunteers, and Sports event functional area representatives
 
 
 Program and Event Management
 
 
 &bull;Design and manage diverse sports and events programs for various audiences
 
 
 &bull; Plan and deliver corporate bookings, public events, and sports activations
 
 
 &bull; Promote 321Sports through internal and Modon-wide events and campaigns
 
 
 &bull; Work closely and collaborate with the wider Modon Sports team for aligned delivery
 
 
 Team Leadership
 
 
 &bull; Manage sports coaches, events team, part-time and casual event-related staff, and coaches
 
 
 &bull; Ensure effective inductions, training, and performance evaluations
 
 
 &bull; Support staff development through training plans and matrix documentation
 
 
 &bull; Lead recruitment efforts for sports and events-related teams
 
 
 Stakeholder Engagement
 
 
 &bull; Develop professional relationships with local federations, schools, sponsors, promoters, and corporates
 
 
 &bull; Liaise with partners, NGBs, and external vendors for program enhancements
 
 
 &bull; Foster partnerships across Modon facilities and external networks
 
 
 Marketing and Promotion
 
 
 &bull; Contribute to marketing strategies for events and programs
 
 
 &bull; Ensure excellent communication and support to corporate clients and hirers
 
 
 &bull; Support Modon&rsquo;s brand presence through high-quality activations and experiences
 
 
 &bull; Liaise with employees of Modon Sports and other bodies on matters concerning 321Sports
 
</div>

Senior Associate, Sports & Events

<div>
 
 Strategic Planning
 
 
 &bull; Develop annual marketing plans aligned with business goals and revenue targets.
 
 
 &bull; Ensure marketing supports venue hire, events, memberships, sports programs, and F&amp;B.
 
 
 &bull; Lead and mentor the marketing team, set KPIs, and manage workloads.
 
 
 &bull; Coordinate with Modon&rsquo;s Corporate Marketing &amp; Communications team to align strategies.
 
 
 Brand Management
 
 
 &bull; Define and protect 321Sports brand identity across all channels.
 
 
 &bull; Enhance brand presence to position 321Sports as a top multi-sport destination.
 
 
 &bull; Oversee creative direction for campaigns to ensure quality and brand consistency.
 
 
 Digital Marketing &amp; Content
 
 
 &bull; Manage digital and social media campaigns, SEO, and audience growth initiatives.
 
 
 &bull; Oversee content creation, including visuals, videos, and website updates.
 
 
 &bull; Monitor performance using analytics and implement improvements.
 
 
 Campaigns &amp; Promotions
 
 
 &bull; Plan and execute integrated campaigns for events, programs, and seasonal initiatives.
 
 
 &bull; Target campaigns for corporates, schools, sports communities, tourists, and families.
 
 
 &bull; Coordinate timelines and develop partner promotions to maximize engagement.
 
 
 Sponsorship &amp; Partnerships
 
 
 &bull; Support sponsorship and partnership activations, ensuring timely delivery of benefits.
 
 
 &bull; Build relationships with community groups, sports organizations, and media partners.
 
 
 Public Relations &amp; Community Engagement
 
 
 &bull; Serve as primary contact for media, influencers, and stakeholders.
 
 
 &bull; Develop PR campaigns and oversee event coverage for visibility and engagement.
 
 
 Health, Safety &amp; Operational Compliance
 
 
 &bull; Ensure all marketing and event activities comply with Health &amp; Safety regulations.
 
 
 &bull; Support operational teams in risk assessments, incident reporting, and adherence to safety standards.
 
 
 &bull; Liaise with internal teams to implement policies that protect staff, visitors, and contractors.
 
 
 Budget &amp; Performance
 
 
 &bull; Manage marketing budget for maximum ROI.
 
 
 &bull;Track performance.
 
 
 
 
 
 &bull; Bachelor&rsquo;s degree in marketing, communications, business, or related field.
 
 
 &bull; Minimum 5&ndash;7 years of marketing &amp; Social Media experience, preferably in sports, fitness, leisure, or event-based industries.
 
 
 &bull; Proven leadership experience managing marketing teams and cross-functional projects.
 
 
 &bull; Strong understanding of digital marketing tools, analytics platforms, and CRM systems.
 
 
 &bull; Fluency in English; Arabic is an advantage.
 
</div>

Senior Associate, Marketing Specialist

<div>
 
 
 
 Job Purpose
 
 
 
 
 
 
 
 
 The Senior Associate &ndash; General Ledger
 
 will be responsible for maintaining the accuracy and integrity of the organization&rsquo;s general ledger accounts by processing journal entries, performing reconciliations, and supporting month-end and year-end financial close activities. This role ensures that financial records are compliant with applicable accounting principles, internal controls, and company policies, serving as a critical link between transactional finance and financial reporting.
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in accounting, finance, or related field.
 </li>
 <li>
 A professional certification such as CPA, CA, or ACCA will be an added advantage.
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Skills:
 
 
 
 
 
 <ul>
 <li>
 Minimum 5 to 6 years of experience in accounting, with hands-on accounting experience; experience in a shared services or group environment is a plus.
 </li>
 <li>
 Proficiency in ERP systems (e.g., Oracle Fusion, SAP, Microsoft Dynamics).
 </li>
 <li>
 Advanced Excel skills (pivot tables, lookups, reconciliations).
 </li>
 </ul>
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 
 
 
 
 
 General Ledger Management
 
 
 <ul>
 <li>
 Prepare accurate and timely journal entries (accruals, adjustments, reclassifications).
 </li>
 <li>
 Maintain and reconcile general ledger accounts monthly, including bank reconciliations, prepaid expenses, accrued liabilities, and intercompany balances.
 </li>
 <li>
 Assist in the monthly, quarterly, and year-end close processes to ensure deadlines are met.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Analysis
 
 
 <ul>
 <li>
 Support the preparation of trial balances and financial statements.
 </li>
 <li>
 Assist in preparing internal management reports, variance analyses, and audit schedules.
 </li>
 <li>
 Ensure accurate postings to the general ledger and coordinate corrections where necessary.
 </li>
 </ul>
 
 
 
 
 
 Controls &amp; Compliance
 
 
 <ul>
 <li>
 Ensure compliance with internal control procedures, accounting standards (e.g., IFRS), and company policies.
 </li>
 <li>
 Maintain proper documentation for journal entries and account reconciliations.
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Communication
 
 
 <ul>
 <li>
 Collaborate with Accounts Payable, Accounts Receivable, Fixed Assets, and other teams to ensure complete and accurate financial data.
 </li>
 <li>
 Support external audits by preparing required documentation and responding to auditor queries.
 </li>
 </ul>
 
 
 
 
 
 System Efficiency &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Suggest process improvements to enhance the efficiency and accuracy of financial processes.
 </li>
 <li>
 Support integration of financial systems or implementation of automation tools as required.
 </li>
 </ul>
 
 
</div>

Senior Associate - General Ledger

<div>
 
 
 
 JobPurpose
 
 
 
 
 This role is responsible for keeping the organization aware of new rules and regulations and processing the organization&rsquo;s related government documents in a timely manner.
 
 
 
 
 
 
 
 Qualification:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in public relations or a related field is required.
 </li>
 </ul>
 
 
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 3-5 years of relevant experience in government and public relations is required.
 </li>
 </ul>
 
 
 
 
 
 
 Skills and Competencies
 
 
 
 <ul>
 <li>
 Processing of Employee related visa renewal, issuance, and cancellation.
 </li>
 <li>
 Timely renewal of the organization trade license.
 </li>
 <li>
 Oral and writing communication skills.
 </li>
 <li>
 Interpersonal skills
 </li>
 <li>
 Ability to prioritize and plan effectively.
 </li>
 </ul>
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 
 
 Liaison with Regulatory Authorities
 
 
 <ul>
 <li>
 Liaising with UAE regulatory and other governmental entities to ensure effective and expedient communication, whilst building strong relationships.
 </li>
 <li>
 Transmitting and receiving information from governmental authorities, and correctly respond to related demands.
 </li>
 </ul>
 
 
 
 
 
 Communication
 
 
 <ul>
 <li>
 Collecting and giving regular updates on all work and migration standards from the government offices to update and inform the executive/senior executive for any changes in procedures and rules.
 </li>
 </ul>
 
 
 
 
 
 Documentation
 
 
 <ul>
 <li>
 Processing and clearing the required documents from the Ministry of Human Resources &amp; Emiratization.
 </li>
 <li>
 Submitting, following-up and gathering all new work and business visas to guarantee that the visas are handled and processed on time.
 </li>
 <li>
 Renewing, updating, and keeping up all workers and their dependents&rsquo; visas and work contracts on time.
 </li>
 <li>
 Ensuring organization trade licenses is updated, follow-up on official approvals and permits, to prevent unnecessary violations.
 </li>
 <li>
 Converting important papers into Arabic and English as required.
 </li>
 <li>
 Maintaining Employee filling, archiving, and document controlling.
 </li>
 </ul>
 
 
</div>

Senior Associate - Government Relations

<div>
 
 
 
 Job Purpose
 
 
 
 
 Plays a crucial role in providing strategic support to the Strategic Advisory Director and Group CEO by conducting analysis, developing strategic initiatives, and ensuring effective communication and execution of strategic priorities within the Group CEO Office.
 
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 
 
 High &ndash; Level Analysis
 
 
 <ul>
 <li>
 Conduct high &ndash; level analysis and prepare presentation for senior management.
 </li>
 <li>
 Gather and analyze relevant data to provide insights for strategic decision &ndash; making.
 </li>
 <li>
 Create visually compelling presentations that effectively communicate complex information.
 </li>
 <li>
 Collaborate with senior management to identify key priorities and develop actionable strategies.
 </li>
 </ul>
 
 
 
 
 
 Desktop Research and Reporting
 
 
 <ul>
 <li>
 Conduct desktop research leveraging on the firm&rsquo;s resources and prepare reports.
 </li>
 <li>
 Utilize the firm&rsquo;s resources and other reputable private and licensed sources to gather industry insights and best practices.
 </li>
 <li>
 Conduct in &ndash; depth research on specific topics related to the project.
 </li>
 <li>
 Synthesize research findings into comprehensive reports tailored to the needs of the C &ndash; suite executives.
 </li>
 </ul>
 
 
 
 
 
 Project Management Framework
 
 
 <ul>
 <li>
 Adherence to establish a project management framework.
 </li>
 <li>
 Enable a digital project management tools and quality control measures to track project progress and follow up with stakeholders.
 </li>
 <li>
 Develop comprehensive dashboards and automation using Power BI or any other relevant tools for proper visualization of KPIs and other relevant information.
 </li>
 <li>
 Enable project management tools&rsquo; insights to coordinate with internal and external stakeholders to ensure alignment and timely delivery of project milestones.
 </li>
 </ul>
 
 
 
 
 
 Manage senior stakeholders
 
 
 <ul>
 <li>
 Capability to manage senior stakeholders and follow up on actions.
 </li>
 <li>
 Establish and maintain strong relationships with key stakeholders, including C &ndash; suite executives, project sponsors, and regulatory authorities.
 </li>
 <li>
 Facilitate meetings and discussions to ensure clear communication and alignment on project objectives.
 </li>
 <li>
 Monitor action items and follow up with relevant parties to drive accountability and progress.
 </li>
 </ul>
 
 
 
 
 
 Strategic Guidance and Advisory Support
 
 
 <ul>
 <li>
 Offer strategic insights and recommendations based on best practices, industry trends, market analysis, and project &ndash; specific considerations.
 </li>
 <li>
 Advise senior management on potential risks, opportunities, and mitigation strategies.
 </li>
 <li>
 Assist in the development and refinement of the project&rsquo;s overall strategic roadmap.
 </li>
 <li>
 Monitor projects&rsquo; alignment in value creation and fulfillment of the Group strategic objectives.
 </li>
 </ul>
 
 
 
 
 
 
 Qualification:
 
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in business administration, economics, finance, or a related field is required.
 </li>
 <li>
 Advanced degrees such as an MBA is preferred.
 </li>
 </ul>
 
 
 
 
 
 
 Experience
 
 
 
 :
 
 
 <ul>
 <li>
 At least 5 &ndash; 7 years of experience in strategic planning, business analysis, or management consulting.
 </li>
 </ul>
 
 
 
 
 
 
 Competencies:
 
 
 
 
 
 Analytical Skills:
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills with the ability to interpret complex data and generate actionable insights.
 </li>
 <li>
 Proficiency in using analytical tools and software (e.g., Excel, BI tools).
 </li>
 </ul>
 
 
 
 
 
 Strategic Thinking:
 
 
 <ul>
 <li>
 Ability to think strategically and develop long-term plans aligned with organizational goals.
 </li>
 <li>
 Experience in identifying and evaluating strategic opportunities and risks.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Management:
 
 
 <ul>
 <li>
 Strong interpersonal skills with the ability to build and maintain relationships with senior stakeholders.
 </li>
 <li>
 Experience in managing stakeholder expectations and driving alignment on strategic initiatives.
 </li>
 </ul>
 
 
 
 
 
 Leadership and Teamwork:
 
 
 <ul>
 <li>
 Proven leadership skills with the ability to lead and motivate teams.
 </li>
 <li>
 Experience in collaborating with cross-functional teams and driving collective results.
 </li>
 </ul>
 
 
 
 
 
 Project Management:
 
 
 <ul>
 <li>
 Strong project management skills, including planning, execution, and monitoring of strategic projects.
 </li>
 <li>
 Ability to manage timelines, resources, and deliverables effectively.
 </li>
 </ul>
 
 
 
 
 
 Research Skills:
 
 
 <ul>
 <li>
 Proficient in conducting desktop research and leveraging organizational resources to gather relevant data.
 </li>
 <li>
 Experience in synthesizing research findings into actionable recommendations.
 </li>
 </ul>
 
 
 
 
 
 Business Acumen:
 
 
 <ul>
 <li>
 Strong understanding of business operations, financial performance, and industry dynamics.
 </li>
 <li>
 Ability to align strategic initiatives with business objectives and financial goals.
 </li>
 </ul>
 
 
</div>

Manager - Strategic Advisory

<div>
 
 
 Job Purpose
 
 
 
 The Maintenance Engineer is responsible for delivering daily hands-on maintenance services across electrical, mechanical, plumbing, and general facility systems to ensure the smooth, safe, and efficient operation of the Velodrome.
 
 
 The role supports both planned and reactive maintenance activities, conducts regular inspections, coordinates with internal teams and external service providers, and ensures full compliance with health, safety, and regulatory requirements.
 
 
 The position also contributes to event operations, maintains accurate records, and supports continuous improvement in facility standards and customer satisfaction.
 
 
 
 
 
 
 Roles, Responsibilities &amp; Duties
 
 
 <ul>
 <li>
 Carry out daily hands-on maintenance tasks covering electrical, mechanical, plumbing, and general repairs across the venue.
 </li>
 <li>
 Respond promptly to corrective and reactive maintenance requests, ensuring minimal disruption to venue operations.
 </li>
 <li>
 Conduct routine inspections of interior and exterior areas, identifying issues related to cleanliness, safety, and asset preservation.
 </li>
 <li>
 Collaborate with facility management service providers and internal teams to support both hard and soft FM services (cleaning, landscaping, pest control, waste management).
 </li>
 <li>
 Operate, monitor, and maintain building systems (including BMS), and submit weekly utility readings to support energy and water usage tracking.
 </li>
 <li>
 Follow Planned Preventative Maintenance (PPM) and Maintenance Performance Guide (MPG) schedules, ensuring timely and high-quality completion.
 </li>
 <li>
 Support event setup and breakdown activities, working closely with venue teams to ensure successful execution.
 </li>
 <li>
 Maintain a safe and compliant environment by strictly following HSE practices, Permit to Work procedures, and risk assessments.
 </li>
 <li>
 Respond to emergencies or urgent maintenance issues, ensuring all actions are accurately logged and reported.
 </li>
 <li>
 Assist with procurement activities by reviewing vendor service quality and reporting performance issues.
 </li>
 <li>
 Maintain detailed records of maintenance tasks, stock usage, faults, and repairs, ensuring timely reporting for management review.
 </li>
 <li>
 Perform routine quality assurance audits in line with Modon policies and document findings.
 </li>
 <li>
 Support the development of cleaning and maintenance schedules based on contract requirements and venue operational needs.
 </li>
 <li>
 Engage with clients and end-users to address maintenance concerns, ensuring a high standard of customer service.
 </li>
 <li>
 Provide training to team members when required and support performance appraisal processes.
 </li>
 <li>
 Ensure full compliance with regulatory standards, including Civil Defense and Istidafa requirements, and prepare for periodic inspections.
 </li>
 <li>
 Monitor and manage FM stock levels; report consumable usage to relevant departments.
 </li>
 <li>
 Identify opportunities to reduce electricity and water consumption and support the implementation of efficiency measures.
 </li>
 <li>
 Perform all duties in accordance with Modon policies and relevant legislation, including health and safety, sustainability, equality, and financial regulations.
 </li>
 <li>
 Carry out additional facilities management tasks as assigned by leadership.
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience
 
 
 <ul>
 <li>
 Relevant maintenance or engineering qualifications (Mechanical/Electrical).
 </li>
 <li>
 Membership in IWFM/BIFM preferred (minimum basic membership required).
 </li>
 <li>
 Minimum 5 years of maintenance experience, including at least 3 years in the UAE.
 </li>
 <li>
 Minimum 3 years of experience working in sports or event venues.
 </li>
 <li>
 Experience with new facility operations, including snagging and managing latent defect lists during and post-handover.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 5+ years of hands-on experience in electrical, mechanical, plumbing, and general maintenance (Essential).
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to propose innovative solutions.
 </li>
 <li>
 Excellent written and verbal communication skills in English (Arabic is an advantage).
 </li>
 <li>
 Strong organizational, negotiation, and interpersonal skills.
 </li>
 <li>
 Ability to work independently, manage multiple priorities, and perform in a fast-paced environment.
 </li>
 <li>
 Flexibility to work evenings, weekends, and extended shifts (Essential).
 </li>
 <li>
 Ability to maintain strong, trusted relationships with internal and external stakeholders.
 </li>
 <li>
 Cultural sensitivity and ability to work in diverse environments.
 </li>
 <li>
 UAE Driving License (Essential).
 </li>
 </ul>
 
 
</div>

Maintenance Engineer

<div>
 
 
 
 Job Purpose
 
 
 
 
 The Customer Service Lead will manage and enhance the customer experience at the Velodrome, focusing on booking management, event coordination, and venue operations. This role oversees the front-of-house team, implements service strategies, manages booking and CRM systems, and ensures smooth day-to-day operations and major events. The role also involves maintaining service standards, staff training, and compliance with safety and operational procedures.
 
 
 
 
 
 
 
 R
 
 1. Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead, motivate, and develop the Customer Service team to deliver consistent, high-quality service.
 </li>
 <li>
 Set service standards and KPIs; monitor and ensure achievement.
 </li>
 <li>
 Support Duty Managers in rota planning, peak times coverage, and professional development.
 </li>
 <li>
 Conduct coaching, mentoring, performance reviews, and regular 1:1 meetings.
 </li>
 <li>
 Approve leave and manage personnel-related tasks for front-of-house staff.
 </li>
 </ul>
 
 
 2. Customer Experience &amp; Booking Management
 
 
 <ul>
 <li>
 Manage all booking systems, memberships, and CRM processes ensuring accuracy and smooth operation.
 </li>
 <li>
 Oversee customer feedback channels (surveys, complaints, CRM) and implement improvements.
 </li>
 <li>
 Act as escalation point for complex complaints and critical incidents.
 </li>
 <li>
 Ensure accessibility and inclusivity for all visitors, including People of Determination.
 </li>
 <li>
 Check and maintain all literature, advertised programs, and online booking information.
 </li>
 <li>
 Coordinate communications with customers pre- and post-booking for upselling and engagement.
 </li>
 <li>
 Manage venue merchandise, stock, and financial transactions linked to bookings and services.
 </li>
 </ul>
 
 
 3. Operations &amp; Systems Management
 
 
 <ul>
 <li>
 Maintain POS and FOH computer systems, providing staff training as needed.
 </li>
 <li>
 Oversee day-to-day front-of-house operations in alignment with venue schedules and events.
 </li>
 <li>
 Ensure compliance with Standard Operating Procedures (SOPs) and Emergency Action Plans.
 </li>
 <li>
 Manage critical incident response when required.
 </li>
 </ul>
 
 
 4. Event &amp; Stakeholder Support
 
 
 <ul>
 <li>
 Oversee customer-facing aspects of events, including registration, accreditation, and ticketing.
 </li>
 <li>
 Coordinate with internal teams to ensure smooth event execution.
 </li>
 <li>
 Build and maintain relationships with cycling clubs, schools, federations, and community partners.
 </li>
 </ul>
 
 
 5. Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure all customer service activities comply with Health &amp; Safety, Equality, Financial, and Sustainability policies.
 </li>
 <li>
 Monitor audits, quality assurance, and incident reports; implement corrective actions.
 </li>
 </ul>
 
 
 6. General Responsibilities
 
 
 <ul>
 <li>
 Adhere to Modon policies and procedures, including Health &amp; Safety, Financial Regulations, Equality &amp; Diversity, and Sustainability.
 </li>
 </ul>
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Fluent in English; Arabic or other languages advantageous.
 </li>
 <li>
 Degree or Diploma in Business, Sports Management, Hospitality, or related field.
 </li>
 <li>
 First Aid certification preferred; Defibrillator and Health &amp; Safety training advantageous.
 </li>
 </ul>
 
 
 Experience &amp; Competencies:
 
 
 <ul>
 <li>
 6&ndash;8 years in customer service leadership, preferably in sports, leisure, or event venues.
 </li>
 <li>
 Proven track record managing front-of-house teams in high-volume environments.
 </li>
 <li>
 Knowledge of booking, membership, Direct Debit, admission, and CRM systems.
 </li>
 <li>
 Financial acumen, cash handling, and reporting experience.
 </li>
 <li>
 Strong communication, interpersonal, and conflict resolution skills.
 </li>
 <li>
 Ability to operate professionally during high-pressure events.
 </li>
 <li>
 Customer-focused, organized, and flexible to work evenings, weekends, and extended shifts.
 </li>
 <li>
 Cultural sensitivity, inclusivity, and ability to promote venue services effectively.
 </li>
 <li>
 Understanding of Health &amp; Safety legislation relevant to venue operations.
 </li>
 </ul>
 
 
</div>

Customer Service Officer

Join Modon and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.