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Monarch Plumbing and Rooter Inc.

About UsMonarch Plumbing &amp; Rooter is a trusted local plumbing company committed to providing reliable service and high-quality solutions. We operate in a fast-paced environment and are looking for a motivated, detail-oriented team member who takes pride in their work and contributes to the team&rsquo;s success.Position OverviewWe are seeking a Dispatcher / Customer Service Representative who will be responsible for managing all incoming service requests and ensuring our customers receive prompt, professional service.This role is critical to our daily operations and requires someone who is proactive, self-driven, and able to take initiative without constant supervision.Key Responsibilities<ul><li>Handle all incoming service requests via phone calls, emails, and text messages</li><li>Schedule and dispatch technicians efficiently based on job priority and location</li><li>Communicate clearly with customers, technicians, and office staff</li><li>Ensure all customer needs and concerns are handled promptly and professionally</li><li>Maintain accurate records in Google Sheets and internal systems</li><li>Complete assigned administrative tasks (e.g., commission tracking, data entry, reporting)</li><li>Follow up on open jobs, pending quotes, and incomplete work orders</li><li>Stay organized and manage multiple priorities in a fast-paced environment</li></ul>What We&rsquo;re Looking For<ul><li>Bilingual in English &amp; Spanish (Required)</li><li>Strong communication and customer service skills</li><li>Highly organized with strong attention to detail</li><li>Proficient in Google Sheets (Required)</li><li>Ability to multitask and manage a high volume of requests</li><li>Self-motivated and proactive &mdash; able to identify tasks and stay productive during downtime</li><li>Willingness to learn new systems, processes, and basic plumbing terminology</li><li>Reliable, punctual, and team-oriented</li></ul>Important ExpectationsThis is a fast-paced, hands-on role. We are looking for someone who:<ul><li>Takes initiative to learn and improve without being asked</li><li>Completes tasks accurately the first time</li><li>Stays focused and productive throughout the workday</li></ul>Schedule<ul><li>Monday&ndash;Friday (possible Saturdays if needed)</li><li>9:00 AM &ndash; 6:00 PM</li></ul>Maintains a high level of professionalism and accountabilityPay: $22.00 - $23.00 per hourExperience:<ul><li>Google Workspace: 1 year (Required)</li></ul>Language:<ul><li>Spanish (Required)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Ability to Commute:<ul><li>Hayward, CA 94544 (Required)</li></ul>Work Location: In person

Dispatcher / Customer Service Representative

Join Monarch Plumbing and Rooter Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Monarch Plumbing and Rooter Inc.

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Dispatcher / Customer Service Representative