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Mongoose Minds Private Limited

Job Summary - Operations Manager&#8203;The Operations Manager will be responsible for overseeing the daily operational activities, with a strong emphasis on managing the After-Sales Support team, optimizing processes, and utilizing data analysis to drive efficiency and customer satisfaction. The ideal candidate is a proactive leader with exceptional team management skills and advanced proficiency in Excel for reporting and process modelling.&#8203;Key Responsibilities&#8203;1. Team Management &amp; Leadership (Team Handling)&middot; Lead, mentor, and motivate the After-Sales Support team to meet and exceed performance metrics and service level agreements (SLAs).&middot; &#8203;Conduct regular one-on-one coaching, performance reviews, and career development planning for team members.&middot; &#8203;Manage team scheduling, capacity planning, and resource allocation to ensure optimal coverage and workload distribution.&middot; &#8203;Foster a positive, results-oriented team culture focused on continuous improvement and exceptional customer experience.&middot; &#8203;Oversee recruitment, onboarding, and training of new team members in operational processes and customer support protocols.&#8203;2. After Sales Support &amp; Customer Experience&middot; &#8203;Own the end-to-end after-sales support process, including managing escalations, complex inquiries, warranty claims, and service requests.&middot; &#8203;Monitor key customer support metrics (e.g., CSAT, NPS, Resolution Time, First Contact Resolution) and implement strategies to enhance customer satisfaction.&middot; &#8203;Collaborate with Product, Sales, and technical teams to resolve recurring customer issues and provide feedback for product/service improvement.&middot; &#8203;Ensure all support documentation, knowledge base articles, and standard operating procedures (SOPs) for after-sales service are current and effective.&#8203;3. Process Optimization &amp; Data Analysis (Advanced Excel)&middot; &#8203;Utilize Advanced Excel (including pivot tables, VLOOKUP/HLOOKUP, conditional formatting, complex formulas, and data visualization) to create, manage, and automate operational reports and dashboards.&middot; &#8203;Analyze operational data and team performance metrics to identify trends, bottlenecks, and areas for process improvement.&middot; &#8203;Design and implement scalable, efficient processes and workflows across operations and after-sales support to reduce costs and increase productivity.&middot; &#8203;Develop forecasting models (e.g., call volume, staffing needs, inventory for service parts) based on historical data analysis.&middot; &#8203;Ensure data integrity and accuracy across all operational tracking systems and databases (e.g., CRM, ticketing system).&#8203;4. General Operations &amp; Reporting&middot; &#8203;Manage operational budgets and track expenses related to the support function.&middot; &#8203;Develop and present comprehensive weekly, monthly, and quarterly reports on operational efficiency, team performance, and customer satisfaction to senior management.&middot; &#8203;Ensure compliance with all company policies and regulatory requirements relevant to customer service and data handling.&middot; &#8203;Manage relationships with third-party vendors or partners involved in the after-sales service delivery (e.g., logistics, authorized service centers).&#8203;&#8203;Required Skills and Qualifications<ul><li>Experience: Minimum [X+] years in operations management, preferably in a post-sales or service delivery environment, with at least [Y+] years in a team leadership role.</li><li>Technical Skills:</li><li>Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, conditional formatting, dashboards).</li><li>Experience with CRM systems (e.g., Salesforce, HubSpot) and Support Ticketing tools (e.g., Zendesk, Freshdesk).</li><li>Leadership: Demonstrated ability to lead high-performing teams, with a focus on coaching and employee development.</li><li>Analytical Thinking: Strong problem-solving skills and a data-driven approach to operational decision-making.</li><li>Communication: Excellent verbal and written communication skills, with the ability to communicate complex data insights to stakeholders at all levels.</li><li>Education: Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field.</li></ul>(MBA or relevant certifications will be considered an advantage.)Job Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;35,000.00 per monthWork Location: In person

Operations Manager

Position: Sales Executive &ndash; Energy Saving &amp; Duct Solutions Location: Bengaluru Age Limit: 24&ndash;35 yearsAbout the Role: We are looking for energetic sales professionals to promote and sell duct leakage rectification and maintenance services that help clients save energy and improve air quality.Key Responsibilities:<ul><li>Meet facility managers and project heads to offer energy-saving duct solutions.</li><li>Visit sites, take basic measurements and prepare proposals.</li><li>Build strong client relationships and achieve sales targets.</li><li>Coordinate with the technical team for smooth project delivery.</li></ul>Requirements:<ul><li>2&ndash;6 years of experience in B2B or technical sales (HVAC / MEP preferred).</li><li>Good communication and presentation skills.</li><li>Willing to travel for client visits.</li><li>Self-driven and target-oriented.</li></ul>Benefits:<ul><li>Attractive salary + incentives</li><li>Training and growth opportunities in the energy-saving sector</li></ul>Interested candidates, please apply- For more info-please call 6363893381Job Types: Full-time, PermanentPay: &#8377;1,200,000.00 - &#8377;1,500,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: Remote

Sales Executive – HVAC Duct Solutions

Join Mongoose Minds Private Limited and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mongoose Minds Private Limited

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Operations Manager

Sales Executive – HVAC Duct Solutions