Qureos Mentor

Mplus

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 Hedef Ba&scedil;armaksa Do&gbreve;ru Yerdesiniz...
 
 
 
 
 
 
 Mplus T&uuml;rkiye Hakk&inodot;nda:
 
 
 
 
 
 T&uuml;rkiye&rsquo;nin en b&uuml;y&uuml;k ba&gbreve;&inodot;ms&inodot;z d&inodot;&scedil; kaynak sa&gbreve;lay&inodot;c&inodot;lar&inodot;ndan biri olan Mplus T&uuml;rkiye, 2000 y&inodot;l&inodot;nda &Idot;stanbul&rsquo;da kuruldu. Ocak 2020&rsquo;de, T&uuml;rkiye ve Avrupa&rsquo;daki 62 lokasyonuyla, 57 &uuml;lkeden 300 markaya 15.000 &ccedil;al&inodot;&scedil;an&inodot; ile 32 dilde hizmet veren BPO, Teknoloji ve Dan&inodot;&scedil;manl&inodot;k &scedil;irketler grubu M+ Group&rsquo;un en b&uuml;y&uuml;k &uuml;yesi olarak yerini ald&inodot;. M+ Group&rsquo;un Mplus T&uuml;rkiye kadrosunda yakla&scedil;&inodot;k 10.000 ki&scedil;i g&ouml;rev yap&inodot;yor.
 
 
 
 
 
 Mplus T&uuml;rkiye, Ar-Ge merkezinde geli&scedil;tirdi&gbreve;i yapay zek&acirc; destekli ileti&scedil;im merkezi teknolojileriyle, m&uuml;&scedil;terilerinin ihtiya&ccedil;lar&inodot;na &ouml;zel &ccedil;&ouml;z&uuml;mler sunuyor. M&uuml;&scedil;terilerinin temas etti&gbreve;i her ileti&scedil;im kanal&inodot;nda aktif &ccedil;&ouml;z&uuml;m ve dan&inodot;&scedil;manl&inodot;k sa&gbreve;layan &scedil;irket, 7/24 kesintisiz teknik deste&gbreve;in yan&inodot; s&inodot;ra m&uuml;&scedil;teri hizmetleri, m&uuml;&scedil;teri deneyimi, tahsilat y&ouml;netimi, sosyal medya ve backoffice y&ouml;netimi alanlar&inodot;ndaki projeleriyle de &ouml;ne &ccedil;&inodot;k&inodot;yor. Bu &ccedil;al&inodot;&scedil;malar&inodot;yla yeni nesil m&uuml;&scedil;teri y&ouml;netimi ve memnuniyeti anlay&inodot;&scedil;&inodot;na y&ouml;n veriyor.
 
 
 
 
 
 
 Genel Nitelikler:
 
 
 
 
 
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 Minimum &ouml;nlisans mezunu,
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 Minimum 4 y&inodot;l sekt&ouml;r ve 2 y&inodot;l Operasyon Y&ouml;neticisi tecr&uuml;besine sahip,
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 Van ilinde ya&scedil;ayan veya ya&scedil;abilecek durumda olan,
 
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 Tercihen bankac&inodot;l&inodot;k operasyon y&ouml;netimi deneyim sahibi,
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 Tercihen iyi seviyede &Idot;ngilizce bilen,
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 G&ouml;rev Tan&inodot;m&inodot;:
 
 
 
 
 
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 Projenin raporlar&inodot;n&inodot;n ilgili departmanlar taraf&inodot;ndan yap&inodot;lmas&inodot;n&inodot; sa&gbreve;lamak, m&uuml;&scedil;teriye s&ouml;z verilen periyotlarda kontrollerini yapmak ve hatas&inodot;z &scedil;ekilde ula&scedil;mas&inodot;n&inodot; sa&gbreve;lamak,
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 M&uuml;&scedil;teri datas&inodot;n&inodot;n rutin analizlerini yapmak, gerekli durumlarda m&uuml;&scedil;teriye alarm &uuml;retmek, ayl&inodot;k ya da y&inodot;ll&inodot;k data mutabakat&inodot; yapmak, kapasite analizi yapmak,
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 Kurumsal m&uuml;&scedil;teri memnuniyet anketleri sonu&ccedil;lar&inodot;n&inodot; takip etmek ve aksiyonlar&inodot;n&inodot; almak,
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 M&uuml;&scedil;teri ile belirlenmi&scedil; periyotlarda yap&inodot;lan toplant&inodot;lara y&ouml;netici ile beraber kat&inodot;lmak,
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 B&uuml;y&uuml;me, &ccedil;a&gbreve;r&inodot; art&inodot;&scedil;&inodot; gibi nedenlerle ger&ccedil;ekle&scedil;en personel ihtiyac&inodot;n&inodot; belirlemek ve &uuml;st y&ouml;netime sunmak,
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 Gerekli g&ouml;r&uuml;len durumlarda i&scedil;e al&inodot;m m&uuml;lakatlar&inodot;na kat&inodot;lmak,
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 Projelerde operasyon ve m&uuml;&scedil;teri taraf&inodot;nda &ccedil;&inodot;kan sorunlara zaman kaybetmeden &ccedil;&ouml;z&uuml;m bulunmas&inodot;n&inodot; sa&gbreve;lamak ve sorunun detay&inodot; hakk&inodot;nda y&ouml;neticisine bilgi vermek,
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 Tak&inodot;m liderleri ile belirlenmi&scedil; periyotlarda toplant&inodot;lar d&uuml;zenlemek, proje performanslar&inodot;, kalite hedefleri, m&uuml;&scedil;teri temsilcisi performans&inodot; vs hakk&inodot;nda bilgi almak ve &uuml;st y&ouml;netimden gelen bilgileri aktarmak,
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 Projenin gelir/ gider , verimlilik gibi proje hedefleri, kurumsal m&uuml;&scedil;teri talep ve ihtiya&ccedil;lar&inodot;, organizasyonel ihtiya&ccedil;lar gibi konularda rapor haz&inodot;rlamak ve ba&gbreve;l&inodot; bulundu&gbreve;u y&ouml;neticisine bilgi aktarmak,
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 M&uuml;&scedil;teriden gelen operasyonel talepleri kar&scedil;&inodot;lamak, operasyon &ccedil;a&gbreve;r&inodot; ak&inodot;&scedil;&inodot;n&inodot;n s&uuml;reklili&gbreve;ini sa&gbreve;lamak, sorun oldu&gbreve;u durumlarda ilgili departmanlar ve kurumsal m&uuml;&scedil;teri ile ileti&scedil;ime ge&ccedil;mek,
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 Kendisine ba&gbreve;l&inodot; tak&inodot;m liderleri ile ayl&inodot;k ve y&inodot;ll&inodot;k performans g&ouml;r&uuml;&scedil;meleri yapmak ve geli&scedil;imlerine katk&inodot;da bulunmak,
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 Tak&inodot;m Lideri ve M&uuml;&scedil;teri Temsilcilerinin egitimlerinin takibini yapmak, gerektiginde e&gbreve;itim planlamak,
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 M&uuml;&scedil;teri temsilcisi ve tak&inodot;m liderlerinin ayl&inodot;k maa&scedil; ve MBO kontrol&uuml;n&uuml; yapmak, onaylamak,
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Çağrı Merkezi Operasyon Yöneticisi - Van

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 Role Purpose
 
 
 
 
 
 
 The Growth Executive analyzes the client&rsquo;s current state and develops growth and transformation recommendations by leveraging the full Mplus solution architecture&mdash;Consulting + Technology + Operations.
 
 
 This role is a blend of strategy consulting, customer experience design, and operational improvement.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 Client &amp; Market Analysis
 
 
 
 
 
 
 &bull; Analyze clients&rsquo; operational processes, KPIs, organizational structure, and bottlenecks.
 
 
 &bull; Conduct industry research, benchmarking studies, and best-practice analyses.
 
 
 &bull; Review customer journeys to identify critical touchpoints and opportunity areas.
 
 
 
 
 
 
 Value &amp; Growth Strategy Development
 
 
 
 
 
 
 &bull; Translate insights into concrete growth recommendations.
 
 
 &bull; Develop end-to-end solution packages aligned with the Mplus solution architecture (Consulting + Technology + Operations).
 
 
 &bull; Prepare business cases (ROI calculations, cost savings, performance improvements).
 
 
 &bull; Create presentations and deliver findings to clients.
 
 
 
 
 
 
 Consulting Project Participation
 
 
 
 
 
 
 &bull; Take an active role in projects from diagnostic analysis to solution/experience design and transformation planning.
 
 
 &bull; Support teams during the initial phases of project implementation.
 
 
 &bull; Track KPIs, measure impact, and report outcomes.
 
 
 
 
 
 
 Internal Collaboration
 
 
 
 
 
 
 &bull; Work with the AI &amp; Technology team to connect AI opportunities with transformation projects.
 
 
 &bull; Collaborate closely with Operations to validate the feasibility of proposed solutions.
 
 
 &bull; Partner with the Sales team during proposal development and client presentations.
 
 
 
 
 
 
 Candidate Profile
 
 
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 
 
 
 
 &bull; 2&ndash;5 years of experience in consulting, strategy, business analysis, CX, or operational improvement.
 
 
 &bull; Strong analytical thinking and problem-solving skills.
 
 
 &bull; Advanced presentation development skills.
 
 
 &bull; Proficiency in Excel and basic data analysis.
 
 
 &bull; Strong communication skills and ability to work with multiple stakeholders.
 
 
 &bull; Curious, adaptable, and eager to learn.
 
 
 &bull; High level of technology literacy.
 
 
 &bull; Strong written and spoken English.
 
 
 
 
 
 
 Preferred
 
 
 
 
 
 
 &bull; Knowledge of AI-driven process improvement.
 
 
 &bull; Familiarity with CX KPIs (AHT, FCR, NPS, SLA, Churn Rate, etc.).
 
 
 
 
 
 
 What We Offer
 
 
 
 
 
 
 &bull; Opportunity to work on Mplus&rsquo;s most critical projects alongside senior leadership.
 
 
 &bull; Contribution to large-scale transformation projects across a wide range of industries.
 
 
 &bull; Entrepreneurial and fast-growing consulting environment.
 
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Growth Executive

Join Mplus and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mplus

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Çağrı Merkezi Operasyon Yöneticisi - Van

Growth Executive