Qureos Mentor

Mplus

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 Role Purpose;
 
 
 
 
 
 
 The Pre-Sales Engineer plays a critical role in transforming AI opportunities into revenue-generating solutions. This position serves as a bridge between technology and customer engagement, helping clients understand the value and applicability of AI-driven solutions.
 
 
 The role involves understanding and analyzing customer needs, designing the right AI approach, roadmap and solution, and developing client-specific demos and PoCs.
 
 
 You will support the field positioning of chatbot, voicebot, AI agent, co-pilot and analytical solutions by leveraging Mplus Technology&rsquo;s product portfolio and our long-standing expertise in customer experience.
 
 
 
 
 
 
 Responsibilities;
 
 
 
 
 
 
 
 Customer &amp; Opportunity Analysis
 
 
 
 
 
 
 &bull; Participate in customer meetings to analyze business needs, operational challenges, and AI potential.
 
 
 &bull; Review call volumes, operational processes, integration points, and workflows (CRM, ERP, CCaaS) to identify automation opportunities.
 
 
 &bull; Prioritize high-value opportunities (automation %, cost savings, quality improvement).
 
 
 
 
 
 
 Solution Design &amp; Demo Development
 
 
 
 
 
 
 &bull; Design and develop tailored AI demo scenarios (chatbot, voicebot, co-pilot flows).
 
 
 &bull; Translate customer needs into technical and business requirements.
 
 
 &bull; Work with the Product team to structure demo flows and perform quality assurance (testing).
 
 
 &bull; Support Proof of Concept (PoC) development for strategic clients.
 
 
 
 Commercial Process Support
 
 
 
 &bull; Prepare technical documentation for RFP/RFQ processes.
 
 
 &bull; Create technical architecture diagrams, solution presentations, and value calculations.
 
 
 &bull; Contribute to pricing efforts by assessing integration effort, implementation scope, and support needs.
 
 
 
 
 
 
 Cross-Functional Collaboration
 
 
 
 
 
 
 &bull; Work with Operations teams to understand real field needs.
 
 
 &bull; Design end-to-end solutions in collaboration with Sales, Consulting, and Operations teams.
 
 
 &bull; Provide feedback to the Product Development team and contribute to the product roadmap.
 
 
 
 
 
 
 Candidate Profile;
 
 
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 
 
 
 
 &bull; 1&ndash;4 years of experience in SaaS pre-sales, solution architecture, RPA development, or technical consulting.
 
 
 &bull; Familiarity with Conversational AI, CCaaS systems (Genesys, Cisco, AloTech, Buzzeasy), and CRM/ERP integrations.
 
 
 &bull; Basic technical knowledge of APIs, integration flows, and data structures (coding not required).
 
 
 &bull; Strong analytical thinking and problem-solving skills.
 
 
 &bull; Strong presentation, communication, and storytelling abilities.
 
 
 &bull; High level of technology literacy.
 
 
 &bull; Fluent English.
 
 
 
 
 
 
 Preferred
 
 
 
 
 
 
 &bull; Basic understanding of LLMs, NLP/NLU, and automation flows.
 
 
 &bull; Experience creating prototypes on bot platforms.
 
 
 
 
 
 
 What We Offer
 
 
 
 
 
 
 &bull; Opportunity to actively shape one of the most comprehensive AI-enabled CX organizations in T&uuml;rkiye.
 
 
 &bull; Close collaboration with C-level executives.
 
 
 &bull; Career development paths into roles such as Solution Architect, Product Owner, or AI Commercial Lead.
 
 
 
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Pre-Sales Engineer

Join Mplus and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mplus

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Pre-Sales Engineer