Qureos Mentor

Mswipe Technologies Pvt. Ltd

*Job Summary:*The Team Leader - Operations is responsible for leading and managing the service team to ensure the delivery of high-quality services to customers. This role involves coordinating service operations, managing resources, and ensuring customer satisfaction while meeting organizational goals.*Key Responsibilities:*1. *Team Management:*- Lead, train, and motivate the service team to achieve performance targets.- Conduct regular performance evaluations and provide feedback to team members.- Schedule and assign tasks to team members to ensure efficient service delivery.2. *Customer Service:*- Ensure high levels of customer satisfaction by addressing customer concerns and resolving issues promptly.- Maintain strong relationships with clients and act as the primary point of contact for service-related matters.- Monitor customer feedback and implement improvements to service processes.3. *Service Operations:*- Oversee the day-to-day operations of the service department to ensure smooth and efficient service delivery.- Develop and implement service policies, procedures, and standards to improve operational efficiency.- Monitor service metrics and KPIs to track performance and identify areas for improvement.4. *Resource Management:*- Manage budgets, resources, and inventory to ensure cost-effective service delivery.- Coordinate with other departments (e.g., sales, marketing, and technical teams) to ensure alignment and collaboration.5. *Quality Assurance:*- Ensure that all services meet quality standards and comply with company policies and regulations.6. *Reporting and Documentation:*- Prepare and present regular reports on service performance, customer satisfaction, and team productivity.- Maintain accurate records of service activities, customer interactions, and team performance.7. *Continuous Improvement:*- Identify opportunities for process improvements and implement best practices to enhance service efficiency.- Stay updated on industry trends and advancements to ensure the service team remains competitive.- Foster a culture of continuous improvement and innovation within the service team.### *Qualifications:*- Proven experience in a service management or similar role.- Strong leadership and team management skills.- Excellent communication and interpersonal skills.- Problem-solving and decision-making abilities.- Knowledge of service management software and tools.- Ability to work under pressure and meet deadlines.### *Key Skills:*- Leadership and team management- Customer relationship management- Operational efficiency- Quality assurance and compliance- Data analysis and reporting- Problem-solving and decision-makingJob Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Experience:<ul><li>total work: 1 year (Required)</li></ul>Work Location: In person

Team Leader - Operations

Join Mswipe Technologies Pvt. Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mswipe Technologies Pvt. Ltd

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Team Leader - Operations