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MTA Distributors

About MTA DistributorsMTA Distributors is North America&rsquo;s largest independent rental equipment distributor. We take pride not only in the equipment and solutions we provide&mdash;but in the people and relationships that make our work meaningful. Our Core Values shape how we serve customers and one another:<ul><li>Respect &ndash; We value every person&rsquo;s contribution and treat all customers and colleagues with professionalism and consideration.</li><li>Persistence &ndash; We are relentless in solving problems and finding solutions.</li><li>Humility &ndash; We listen, learn, and lead with service.</li><li>Lasting Relationships &ndash; We build trust through every interaction and every solution.</li></ul>If these values resonate with you, we&rsquo;d love for you to join our team.Position OverviewWe are seeking a Customer &amp; Technical Support Specialist to provide exceptional service to our customers&mdash;with a primary focus on supporting large national accounts in the equipment rental industry. This role blends customer service, order management, and technical troubleshooting. You&rsquo;ll excel here if you enjoy fast-paced work, relationship-building, and solving problems with patience and professionalism.Key ResponsibilitiesPrimary Contact &ndash; National Rental Account (Customer Service &amp; Order Processing)<ul><li>Serve as the main support contact for large national accounts in the equipment rental industry.</li><li>Answer inbound support calls with accuracy, professionalism, and urgency.</li><li>Process customer orders received through EDI (Electronic Data Interchange).</li><li>Provide timely updates, follow-through, and high-level service.</li><li>Build strong relationships by demonstrating MTA&rsquo;s core values in every interaction.</li></ul>Technical Service Support<ul><li>Field inbound calls from MTA&rsquo;s technical support line and troubleshoot equipment-related questions.</li><li>Provide solutions for technically detailed issues related to equipment sold to national accounts and other MTA customers.</li><li>Guide technicians and rental personnel through diagnostics and corrective steps.</li><li>Document issues, resolutions, and customer interactions clearly.</li></ul>Support for MTA Rental Service Center Customers<ul><li>Receive and resolve inbound customer service calls from rental service centers across North America.</li><li>Offer product information, basic troubleshooting, and order support.</li><li>Maintain professionalism, empathy, and clarity in every customer interaction.</li></ul>What We&rsquo;re Looking ForSkills &amp; Experience<ul><li>Background in customer service, technical support, call-center support, or similar roles.</li><li>Ability to troubleshoot mechanical, electrical, or equipment-related issues (rental industry knowledge is a plus).</li><li>Excellent communication skills&mdash;calm, clear, and customer-focused.</li><li>Ability to prioritize and manage multiple tasks in a fast-paced environment.</li><li>Comfort with computer systems, CRMs, and order entry software (EDI experience preferred).</li><li>Alignment with MTA&rsquo;s Core Values.</li></ul>Personal Qualities<ul><li>Respectful in communication and teamwork.</li><li>Persistent in solving technical and service challenges.</li><li>Humble, willing to learn and collaborate.</li><li>Dedicated to building long-lasting relationships with customers and colleagues.</li></ul>Why You&rsquo;ll Love Working With Us<ul><li>A culture built on trust, relationships, and long-term success.</li><li>Stable career opportunities with growth potential.</li><li>Competitive compensation and full benefits package.</li><li>The opportunity to support major national customers and make a meaningful impact.</li></ul>How to ApplyIf you&rsquo;re ready to join a team that values people, service, and solutions, we&rsquo;d love to hear from you. Apply today and help us continue building the relationships that make MTA great.Pay: $23.00 - $26.00 per hourExpected hours: 40.0 per weekBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Customer & Technical Support Specialist

Join MTA Distributors and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MTA Distributors

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Customer & Technical Support Specialist