Customer & Technical Support Specialist

About MTA Distributors

MTA Distributors is North America’s largest independent rental equipment distributor. We take pride not only in the equipment and solutions we provide—but in the people and relationships that make our work meaningful. Our Core Values shape how we serve customers and one another:

• Respect – We value every person’s contribution and treat all customers and colleagues with professionalism and consideration.
• Persistence – We are relentless in solving problems and finding solutions.
• Humility – We listen, learn, and lead with service.
• Lasting Relationships – We build trust through every interaction and every solution.

If these values resonate with you, we’d love for you to join our team.

Position Overview

We are seeking a Customer & Technical Support Specialist to provide exceptional service to our customers—with a primary focus on supporting large national accounts in the equipment rental industry. This role blends customer service, order management, and technical troubleshooting. You’ll excel here if you enjoy fast-paced work, relationship-building, and solving problems with patience and professionalism.

Key Responsibilities

Primary Contact – National Rental Account (Customer Service & Order Processing)

• Serve as the main support contact for large national accounts in the equipment rental industry.
• Answer inbound support calls with accuracy, professionalism, and urgency.
• Process customer orders received through EDI (Electronic Data Interchange).
• Provide timely updates, follow-through, and high-level service.
• Build strong relationships by demonstrating MTA’s core values in every interaction.

Technical Service Support

• Field inbound calls from MTA’s technical support line and troubleshoot equipment-related questions.
• Provide solutions for technically detailed issues related to equipment sold to national accounts and other MTA customers.
• Guide technicians and rental personnel through diagnostics and corrective steps.
• Document issues, resolutions, and customer interactions clearly.

Support for MTA Rental Service Center Customers

• Receive and resolve inbound customer service calls from rental service centers across North America.
• Offer product information, basic troubleshooting, and order support.
• Maintain professionalism, empathy, and clarity in every customer interaction.

What We’re Looking For

Skills & Experience

• Background in customer service, technical support, call-center support, or similar roles.
• Ability to troubleshoot mechanical, electrical, or equipment-related issues (rental industry knowledge is a plus).
• Excellent communication skills—calm, clear, and customer-focused.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Comfort with computer systems, CRMs, and order entry software (EDI experience preferred).
• Alignment with MTA’s Core Values.

Personal Qualities

• Respectful in communication and teamwork.
• Persistent in solving technical and service challenges.
• Humble, willing to learn and collaborate.
• Dedicated to building long-lasting relationships with customers and colleagues.

Why You’ll Love Working With Us

• A culture built on trust, relationships, and long-term success.
• Stable career opportunities with growth potential.
• Competitive compensation and full benefits package.
• The opportunity to support major national customers and make a meaningful impact.

How to Apply

If you’re ready to join a team that values people, service, and solutions, we’d love to hear from you.
Apply today and help us continue building the relationships that make MTA great.

Pay: $23.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Referral program
• Vision insurance

Work Location: In person