Urwah Admin

MTS Globe

<div>Company: DESERT GATE TOURISM - UAE

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

We are seeking a highly organized and service-oriented Destinations Specialist to manage travel reservations for CIS market clients in a specific destination. The role involves handling client and agent requests, confirming services, maintaining accurate system records, and ensuring a high standard of service delivery throughout the reservation process.

The ideal candidate is customer-focused, dependable under pressure, and passionate about delivering exceptional service to travel partners and guests.

Reservations Handling
<ul><li>
Respond promptly to all client and agent inquiries and reconfirm requests in a timely and professional manner.</li>
<li>Enter and maintain accurate reservation details in the booking system for all requested services (hotels, transfers, excursions, etc.).</li>
<li>Reconfirm bookings with internal departments and external suppliers as required.</li>
<li>Advise on availability and pricing, offering suitable alternatives in case of unavailability.</li>
<li>Handle incoming calls from clients and agents, ensuring queries are resolved efficiently.</li>
<li>Proactively upsell excursions, transfers, and value-added services to maximize revenue opportunities.</li>
<li>Manage bookings through online reservation portals of selected partners when applicable.</li>
<li>Forward booking confirmations and invoices to clients, including those on auto-invoicing.</li>
<li>Communicate any changes or arrival irregularities to partners and coordinate with operations for smooth delivery.</li>
<li>Support operations by ensuring all services are reconfirmed before guest arrival.</li>
<li>Assist in preparing quotations and product descriptions for offers as required.</li>
</ul>
Internal &amp; External Coordination
<ul><li>
Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li>
<li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li>
</ul>
Managing Complaints in a Constructive Manner:
<ul><li>
Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li>
<li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li>
</ul><ul><li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li>
</ul>
Yielding Support
<ul><li>
Support yield management by rebooking services to apply promotional rates, waiving cancellation charges when appropriate, and manually booking exclusive offers to reduce cost and enhance margin.</li>
<li>Monitor booking pace, availability, and performance of products on a daily basis.</li>
<li>Identify opportunities for rate adjustment, close-outs, and release periods to optimize revenue and maximize occupancy.</li>
<li>Analyse booking data to spot seasonal trends, high-performing products, and underutilised inventory.</li></ul></div>
 
<div><ul><li>Industry Experience - minimum of 3 years of experience in a reservations role in tourism or hospitality. Prior experience handling CIS market clientele is required for this role</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Fluent in English and Russian, other CIS language skills is required.</li>
</ul><ul><li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
</ul><ul><li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.
</li><li>Yielding &ndash; Practical knowledge of yield management through booking adjustments and cancellations to optimise profitability.</li>
<li>Market Knowledge &ndash; familiarity with CIS source markets, customer behavior, and travel preferences.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office and proficiency in relevant reservation systems.</li></ul></div>

Reservation Executive - CIS Market

<div>Company: DESERT GATE TOURISM - UAE

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

We are looking for a motivated and detail-oriented Accounts Specialist to join our Finance team in UAE. This entry-level role supports the overall accounting operations by supporting the Accounts Supervisor in cost validation for DGT and OTS Operations in Maldives.

The ideal candidate should have a solid foundation in accounting principles, proficiency in accounting software, and a willingness to learn and grow within the organization.

<ul><li>Assist with preparing and posting journal entries into the accounting system.</li>
<li>Help maintain general ledger records and support monthly closing processes.</li>
<li>Perform basic bank reconciliations and resolve minor discrepancies.</li>
<li>Prepare supporting schedules and documentation for audits and financial reports.</li>
<li>Ensure proper filing and organization of financial documents and records.</li>
<li>Collaborate with the Senior Accountant for account analysis and report generation.</li>
<li>Follow accounting policies and procedures in compliance with local regulations.</li>
<li>Utilize Microsoft Dynamics NAV/NVB for daily accounting tasks.</li></ul></div>
 
<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or a related field.</li>
<li>Basic knowledge of accounting standards and practices.</li>
<li>1&ndash;2 years of experience in General Accounting or a similar role (preferred).</li>
<li>Familiarity with financial reporting, controlling, and balance sheet principles.</li>
<li>Experience using Microsoft Dynamics NAV/NVB (preferred).</li>
<li>Proficient in Microsoft Excel and other MS Office tools.</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Ability to handle multiple tasks and meet deadlines.</li>
<li>Good communication and teamwork abilities.</li></ul>

Junior Accounts Specialist - Finance - Tourism/DMC

<ul><li>Validate and process all hotel invoices and statements on a monthly basis with accuracy and timeliness.
</li>
<li>Reconcile accounts after validation to ensure readiness for scheduled payments.
</li>
<li>Manage the timely release of payments for all hotel partners, in alignment with the company&rsquo;s payment plan and cash flow strategy.
</li>
<li>Submit cheques and payment documentation to hotel representatives and courier companies as required.
</li>
<li>Review and resolve short payment discrepancies in collaboration with the finance team.
</li>
<li>Support cleaning and updating of the aging report, ensuring overdue liabilities are promptly addressed.
</li>
<li>Handle incoming hotel partner inquiries, providing prompt and professional resolution to all payment-related concerns.
</li>
<li>Monitor the future booking report daily to ensure timely payment release for all cash-based hotel bookings.
</li>
<li>Liaise with the sales team to clarify and follow up on cancellation and no-show charge disputes.
</li>
<li>Assist in resolving outstanding payments and discrepancies in coordination with other finance team members.
</li>
<li>Follow up with contract management teams to resolve booking losses and secure compensation.
</li>
<li>Manage agent liquidation and ensure correct application of advances against hotel bookings.
</li>
<li>Handle invoicing and billing processes on a daily basis with accuracy and efficiency.
</li>
<li>Manage local sales accounts (cash clients), ensuring timely collections, accurate documentation, and compliance with internal controls.
</li>
<li>Maintain up-to-date knowledge and correct application of UAE VAT regulations, ensuring compliance in all payable-related activities.</li></ul>
 
<ul><li>Solid experience in Accounts Payable or a similar finance function, preferably in hospitality or travel.
</li>
<li>Proficiency in Microsoft Dynamics NAV for invoice processing and reporting.
</li>
<li>Good understanding of UAE VAT regulations and their application in AP processes.
</li>
<li>Strong reconciliation, problem-solving, and analytical skills.
</li>
<li>High attention to detail with the ability to manage large transaction volumes.
</li>
<li>Effective communication and collaboration skills across departments and vendors.
</li>
<li>Ability to manage time effectively and meet tight deadlines.</li></ul>

Accounts Payable Specialist - DMC/Tourism

Join MTS Globe and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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ABOUT_COMPANY

Reservation Executive - CIS Market

Junior Accounts Specialist - Finance - Tourism/DMC

Accounts Payable Specialist - DMC/Tourism