Urwah Admin

MTS Globe

<div>Company - Desert Gate Tourism - UAE

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

We are seeking a proactive, confident and customer-focused Guest Advisor to provide excellent customer service to hotel guests in addition to engaging and selling tours of UAE attractions. The role is focused on welcoming guests, assisting with hotel check-in when required, answering guest queries, and ensuring a positive overall experience.
We are seeking a proactive and detail-oriented Sales Coordinator to support the CIS Sales Team. The role focuses on providing administrative, sales, and operational support to enhance market performance, maintain client satisfaction, and ensure smooth internal coordination.

The ideal candidate for the Sales Coordinator role is an efficient multitasker with a good understanding of the tourism industry, particularly the Russian and CIS markets.

They are organised, collaborative, and enthusiastic about supporting sales activities and customer service excellence.

MAIN TASKS &amp; RESPONSIBILITIES

Sales Support &amp; Coordination
<ul><li>
Assist the Associate Directors in managing inquiries, preparing proposals, and following up with clients/partners</li>
<li>Maintain up-to-date CRM records on sales activities, bookings, and client interactions.</li>
<li>Prepare quotations, contracts, and documentation for tourism packages and services.</li>
<li>Organize site inspections in collaboration with the sales team.</li>
<li>Assist in organizing meetings, conferences, and FAM trips.</li>
</ul>
Marketing Coordination
<ul><li>
Work with the Marketing team to support campaign development and execution.</li>
<li>Coordinate the calendar for flash sales and promotions.</li>
<li>Collaborate with the contracting team on rate negotiations and follow-up.</li>
</ul>
Market Research &amp; Reporting
<ul><li>
Conduct market research to identify trends, competitor activities, and new opportunities in the CIS region.</li>
<li>Prepare and submit sales reports, including sales calls, new account developments, and forecasts.</li>
<li>Support Directors in compiling reports on market performance and client feedback.</li>
</ul>
Client Follow-Up
<ul><li>
Coordinate VIP and large group arrivals in collaboration with operations and customer service.</li>
<li>Assist in managing high-profile guests and special requests to ensure satisfaction.</li>
<li>Support Associate Directors with large or complex booking files and client adjustments, ensuring seamless communication and service delivery.</li>
</ul>
General Administrative Support
<ul><li>
Assist visitors to CIS department</li>
<li>Organise physical and electronic files, maintain databases, and prepare presentations.</li>
<li>Provide admin support including photocopying, filing, invoice processing, and financial data preparation.</li>
<li>Undertake any additional tasks assigned by the Department Head.</li></ul></div>
 
<div>EDUCATION &amp; PROFESSIONAL QUALIFICATION
<ul><li>
Bachelor&rsquo;s degree in business, Hospitality, Marketing or Tourism or related field</li>
</ul>
EXPERIENCE &amp; SKILLS
<ul><li>
Industry Experience &ndash; Minimum of 3 years of experience in a similar support role, preferably within a Destination Management Company (DMC) or the travel &amp; hospitality industry.</li>
<li>Market knowledge &ndash; Understanding of the Russia and CIS tourism market is preferred.</li>
<li>Communication - good interpersonal and communication skills. Fluency in English and Russian is mandatory.</li>
<li>Technical Acumen &ndash; proficiency in CRM systems and/or sales tools would be an advantage</li>
</ul>
CANDIDATE PROFILE
<ul><li>
Detail Oriented &ndash; accurate with documentation and reporting</li>
<li>Team Player &ndash; works effectively in a cross-functional environment.</li>
<li>Service-Oriented - Committed to delivering excellent customer experiences.</li>
<li>Proactive &ndash; takes initiative and manages time efficiently.</li>
<li>Adaptability &ndash; thrives in a dynamic and fast-paced environment.</li></ul></div>

Sales Coordinator - CIS Business - DMC/Tourism

<div>Company: DESERT GATE TOURISM - OMAN

We are seeking a highly organized and service-oriented Destinations Specialist to manage travel reservations for CIS market clients in a specific destination. The role involves handling client and agent requests, confirming services, maintaining accurate system records, and ensuring a high standard of service delivery throughout the reservation process.

The ideal candidate is Russian speaking. Desert Gate offers a comprehensive learning and development program and a structured career development.

Main responsibilities

Reservations Handling
<ul><li>Respond promptly to all client and agent inquiries and reconfirm requests in a timely and professional manner.</li></ul>
<ul><li>Enter and maintain accurate reservation details in the booking system for all requested services (hotels, transfers, excursions, etc.).</li></ul>
<ul><li>Reconfirm bookings with internal departments and external suppliers as required.</li></ul>
<ul><li>Advise on availability and pricing, offering suitable alternatives in case of unavailability.</li></ul>
<ul><li>Handle incoming calls from clients and agents, ensuring queries are resolved efficiently.</li></ul>
<ul><li>Proactively upsell excursions, transfers, and value-added services to maximize revenue opportunities.</li></ul>
<ul><li>Manage bookings through online reservation portals of selected partners when applicable.</li></ul>
<ul><li>Forward booking confirmations and invoices to clients, including those on auto-invoicing.</li></ul>
<ul><li>Communicate any changes or arrival irregularities to partners and coordinate with operations for smooth delivery.</li></ul>
<ul><li>Support operations by ensuring all services are reconfirmed before guest arrival.</li></ul>
<ul><li>Assist in preparing quotations and product descriptions for offers as required.</li></ul>

Internal &amp; External Coordination
<ul><li>Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li></ul>
<ul><li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li></ul>

Managing Complaints in a Constructive Manner:
<ul><li>Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li></ul>
<ul><li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li></ul>
<ul><li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li></ul>

More about Desert Gate Tourism

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate (www.desertgate.ae) is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate</div>
 
<div><ul><li>Industry Experience - minimum of 3 years of experience in a reservations role in tourism or hospitality. Prior experience handling CIS market clientele is required for this role</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Fluent in English and Russian, other CIS language skills is required.</li>
</ul><ul><li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
</ul><ul><li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.
</li><li>Yielding &ndash; Practical knowledge of yield management through booking adjustments and cancellations to optimise profitability.</li>
<li>Market Knowledge &ndash; familiarity with CIS source markets, customer behavior, and travel preferences.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office and proficiency in relevant reservation systems.</li></ul></div>

Reservation Executive - DMC/Tourism - Oman

<div>Company - Desert Gate Tourism - UAE

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

Reservations Handling
<ul><li>Respond promptly to all client and agent inquiries and reconfirm requests in a timely and professional manner.</li></ul>
<ul><li>Enter and maintain accurate reservation details in the booking system for all requested services (hotels, transfers, excursions, etc.).</li></ul>
<ul><li>Reconfirm bookings with internal departments and external suppliers as required.</li></ul>
<ul><li>Advise on availability and pricing, offering suitable alternatives in case of unavailability.</li></ul>
<ul><li>Handle incoming calls from clients and agents, ensuring queries are resolved efficiently.</li></ul>
<ul><li>Proactively upsell excursions, transfers, and value-added services to maximize revenue opportunities.</li></ul>
<ul><li>Manage bookings through online reservation portals of selected partners when applicable.</li></ul>
<ul><li>Forward booking confirmations and invoices to clients, including those on auto-invoicing.</li></ul>
<ul><li>Communicate any changes or arrival irregularities to partners and coordinate with operations for smooth delivery.</li></ul>
<ul><li>Support operations by ensuring all services are reconfirmed before guest arrival.</li></ul>
<ul><li>Assist in preparing quotations and product descriptions for offers as required.</li></ul>

Internal &amp; External Coordination
<ul><li>Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li></ul>
<ul><li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li></ul>

Managing Complaints in a Constructive Manner:
<ul><li>Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li></ul>
<ul><li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li></ul>
<ul><li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li></ul></div>
 
<div><ul><li>Bachelor&rsquo;s degree in Tourism, Hospitality Management or related field</li>
<li>Industry Experience - minimum of 3 years of experience in a reservations role in tourism or hospitality.
</li></ul><ul><li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
</ul><ul><li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.</li>
<li>Market Knowledge &ndash; familiarity with source markets, customer behavior, and travel preferences.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office and proficiency in relevant reservation systems.</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Multilingual with fluency in English and at least one other language such as German, Italian, French, Czech, Polish or Russian.</li></ul></div>

Reservation Executive - DMC/Tourism

<div>Company - Desert Gate Tourism - UAE

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

We are seeking a proactive, confident and customer-focused Guest Advisor to provide excellent customer service to hotel guests in addition to engaging and selling tours of UAE attractions. The role is focused on welcoming guests, assisting with hotel check-in when required, answering guest queries, and ensuring a positive overall experience.
We are seeking an experienced Market Manager to manage existing client relationships and develop new business opportunities within assigned markets.

The role focuses on strengthening partnerships with international tour operators, identifying growth opportunities, and developing market strategies to enhance Desert Gate&rsquo;s market presence and revenue.

The ideal candidate should have a strong DMC background, in-depth product knowledge in the UAE, with Oman, Qatar, and Indian Ocean being an advantage.

Experience working with UK, Europe or ECC markets with a fluency in Czech, Polish, Italian, or another European language is preferred.

Client Relationship Management
<ul><li>
Manage client accounts on a day-to-day basis, serving as the primary point of contact</li>
<li>Develop and maintain strong relationships with existing and potential clients to maximize business opportunities.</li>
<li>Provide consistent two-way communication between clients and internal departments to ensure seamless service delivery.</li>
<li>Conduct regular meetings, sales calls, and business reviews to strengthen partnerships and align goals.</li>
</ul>
Revenue Growth &amp; Market Development
<ul><li>
Be fully accountable for achieving and growing revenue within assigned key accounts.</li>
<li>Identify and pursue new business opportunities in assigned markets to expand the client portfolio.</li>
<li>Analyze market trends, competitor activities, and client performance to propose actionable sales strategies.</li>
<li>Prepare monthly sales forecasts in coordination with the Department Head.</li>
</ul>
Financial Management
<ul><li>
Oversee account financial reconciliation and forecasting.</li>
<li>Support the Finance team with accurate tracking and reporting of account receivables.</li>
</ul>
Operational &amp; Administrative Responsibilities
<ul><li>
Maintain up-to-date client records in the company system, ensuring accurate tracking of activities and opportunities.</li>
<li>Prepare reports such as Sales Call Activities, New Accounts, and Market Performance.</li>
<li>Coordinate and conduct site inspections, familiarisation (FAM) trips and client visits when required.</li>
<li>Ensure client correspondence and documentation are handled promptly and professionally.</li>
<li>Attend to other tasks or duties assigned by the Department Head.</li></ul></div>
 
<div><ul><li>Bachelor&rsquo;s degree in Tourism, Hospitality Management, Business Administration, Event Management, or a related field preferred</li>
<li>Industry Experience &ndash; Minimum of 3 years of sales or account management experience within a Destination Management Company (DMC), with proven UAE destination expertise.</li>
<li>Specialist Knowledge &ndash; strong exposure to UK or European (ECC) markets and a deep understanding of source-market dynamics and an in-depth knowledge of UAE products and experiences.</li>
<li>Communication &ndash; excellent interpersonal and negotiation skills to manage client expectations and resolve issues effectively.</li>
<li>Technical Acumen &ndash; experience in forecasting, budgeting, and payment follow-up would be an advantage</li>
<li>Problem Solving - analytical mindset with the ability to interpret trends and propose strategic solutions</li>
<li>Language Skills &ndash; Fluent in English (spoken and written) is essential, with Czech, Polish, Italian, or another European language is preferred.</li></ul></div>

Market Manager - DMC/Tourism

<div>Company: DESERT GATE TOURISM - UAE

We are seeking a highly polished and brand-driven Lifestyle Travel Consultant to elevate our luxury travel offering. This role goes beyond traditional reservations, it&rsquo;s about curating exceptional experiences that reflect a distinctive, modern luxury vision aligned with our brand ethos. The role will manage our luxury client base post-sales, nurture key relationships with high-value partners and design lifestyle-oriented itineraries that embody exclusivity and authenticity.
The ideal candidate has a deep understanding of luxury travel trends and lifestyle expectations within our key European source markets, coupled with a refined aesthetic sense and passion for curating exceptional travel experiences. They thrive in a dynamic environment, managing high-profile clients and partners with professionalism, precision and warmth.

They are fluent in English and at least one other European language, to effectively support and manage existing business while contributing to the growth of our lifestyle-oriented concierge services.

Client &amp; Partner Relationships
<ul><li>
Act as the dedicated point of contact for luxury clients, partners and travel designers.</li>
<li>Build and maintain long-term relationships with high-end travel agencies, tour operators, and lifestyle partners.</li>
<li>Anticipate client needs and deliver bespoke itineraries, hotel experiences, and concierge services with a luxury mindset.</li>
<li>Represent Desert Gate&rsquo;s lifestyle brand standards in all client communications and external collaborations.</li>
</ul>
Reservations &amp; Operations Excellence
<ul><li>
Manage all reservations with meticulous attention to detail, ensuring accuracy and high service standards.</li>
<li>Coordinate with internal departments (Transfers, Excursions, Operations, Finance) to ensure smooth delivery of premium services.</li>
<li>Monitor service quality through follow-up with clients and partners, ensuring a consistent five-star experience throughout the guest journey.</li>
<li>Handle last-minute requests and special VIP arrangements with discretion and efficiency.</li>
<li>Assist in preparing quotations and product descriptions for offers as required.</li>
<li>Contribute to the ongoing development of Desert Gate&rsquo;s Luxury &amp; Lifestyle brand strategy through creative input and market insights.</li>
<li>Support marketing initiatives and product presentations with culturally relevant content for the Italian market.</li>
</ul>
Internal &amp; External Coordination
<ul><li>
Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li>
<li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li>
</ul>
Managing Complaints in a Constructive Manner:
<ul><li>
Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li>
<li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li>
<li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li>
</ul>
More about Desert Gate Tourism

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate (www.desertgate.ae) is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate</div>
 
<ul><li>Bachelor&rsquo;s degree in Tourism, Hospitality Management or related field is preferred</li>
<li>Industry Experience - minimum of 3 years of experience in reservations in a luxury DMC, tour operator or concierge environment.</li>
<li>Specialist Knowledge - deep understanding of luxury travel trends and lifestyle expectations. High aesthetic awareness and passion for the luxury travel sector.</li>
<li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
<li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.</li>
<li>Market Knowledge &ndash; familiarity with source markets, customer behavior and travel preferences. Proven success managing European markets.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office.</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Multilingual with fluency in English at least one other language such as German or Italian</li></ul>

Lifestyle Travel Consultant - DMC/Tourism

<div>Company: DESERT GATE TOURISM - QATAR

We are looking for a motivated and detail-oriented Accounts Specialist to join our Finance team in Qatar. This entry-level role supports the overall accounting operations by performing day-to-day tasks such as journal entries, bank reconciliations, Supplier cost validation, follow up with clients and assisting with financial reporting.

The ideal candidate has 1-2 years accounting experience and Arabic speaking. Desert Gate offers a comprehensive learning and development program and a structured career development.

Main responsibilities

<ul><li>Assist with preparing and posting journal entries into the accounting system.</li></ul>
<ul><li>Help maintain general ledger records and support monthly closing processes.</li></ul>
<ul><li>Assist in monthly supplier statement reconciliations and resolve discrepancies.</li></ul>
<ul><li>Support the Accounts Payable and Accounts Receivable teams with data entry, cost validation, follow up with clients and documentation.</li></ul>
<ul><li>Perform basic bank reconciliations and resolve minor discrepancies.</li></ul>
<ul><li>Prepare supporting schedules and documentation for audits and financial reports.</li></ul>
<ul><li>Ensure proper filing and organization of financial documents and records.</li></ul>
<ul><li>Collaborate with the chief Accountant for account analysis and report generation.</li></ul>
<ul><li>Follow accounting policies and procedures in compliance with local regulations.</li></ul>
<ul><li>Utilize Microsoft Dynamics NAV/NVB for daily accounting tasks.</li></ul>

More about Desert Gate Tourism

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate (www.desertgate.ae) is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.</div>
 
<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or a related field.</li>
<li>Basic knowledge of accounting standards and practices.</li>
<li>1&ndash;2 years of experience in General Accounting or a similar role (preferred).</li>
<li>Familiarity with financial reporting, controlling, and balance sheet principles.</li>
<li>Experience using Microsoft Dynamics NAV/NVB (preferred).</li>
<li>Proficient in Microsoft Excel and other MS Office tools.</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Ability to handle multiple tasks and meet deadlines.</li>
<li>Good communication and teamwork abilities.</li></ul>

Accounts Specialist - Finance - Qatar

<div>Company: DESERT GATE TOURISM - OMAN

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

We are seeking a Project Executive &ndash; Charter Groups to support the management and coordination of all operational aspects of charter group services, including airport transfers, excursions, and roundtrip programs. The role focuses on ensuring smooth execution of daily operational tasks, accurate system records, and timely communication between internal departments, suppliers, and field teams.

The ideal candidate is highly organized, detail-oriented, and possesses strong communication skills, with the ability to multitask and work effectively in a fast-paced environment.

Charter Airport Transfers
<ul><li>
Check and summarize seat production from supplier portals.</li>
<li>Update REPs and Operations teams on seat sales and allocations.</li>
<li>Prepare weekly passenger transfer lists and coordinate with the Snr Project Manager on vehicle allocation.</li>
<li>Send internal correspondence to the Operations team regarding charter transfers.</li>
<li>Create records in the system to ensure accurate data entry and traceability.</li>
<li>Generate invoices for charter-related services.</li>
</ul>
Excursion Management
<ul><li>
Track online and on-site excursion sales, maintaining daily and weekly updates.</li>
<li>Coordinate with the system administrator to correct data discrepancies or system errors.</li>
</ul>
Round Trip Coordination
<ul><li>
Track sales and ensure release of unsold rooms 19 days prior to group arrival.</li>
<li>Prepare and send rooming lists and LPOs to hotels according to confirmed itineraries.</li>
<li>Create system records for each group and communicate program details to Operations.</li>
</ul>
Administrative &amp; Support Functions
<ul><li>
Maintain updated operational records and ensure proper filing for audit and reference purposes.</li>
<li>Liaise with the finance department to support invoicing and reconciliation processes.</li>
<li>Support REPs with basic operational coordination when needed.</li>
<li>Contribute to daily communication flow between field staff, suppliers, and internal teams.</li></ul></div>
 
<ul><li>Bachelor&rsquo;s degree in Tourism, Hospitality Management, Business Administration, Event Management, or a related field preferred</li>
<li>Industry Experience &ndash; Minimum of 2-3 years of experience ravel, or event operations, preferably within a Destination Management Company (DMC).</li>
<li>Technical Acumen &ndash; good knowledge of reservation and operations systems and supplier portals.</li>
<li>Analytical Ability &ndash; Capable of tracking and reconciling data accurately across multiple systems.</li>
<li>Specialist Knowledge &ndash; a good understanding of group travel, charter logistics; destination product knowledge would be an advantage</li>
<li>Language Skills &ndash; Fluent in English (spoken and written) is essential, Polish language skills would be an advantage</li>
<li>IT Proficiency &ndash; Comfortable using reservation systems, Microsoft Office, and itinerary planning tools.</li></ul>

Project Executive – Charter Groups - DMC/Tourism

Join MTS Globe and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.