Urwah Admin

MTS Globe

MTS Globe is the largest privately owned incoming company in Europe, specializing in comprehensive destination services across 66 locations in 23 countries. The company supports tour operators by providing a wide range of services, including transfers, excursions, accommodation, and event management. With a strong emphasis on quality and sustainability, MTS Globe leverages technology to enhance customer experiences and streamline operations in the tourism market.

<div>Company: Desert Gate Tourism - UAE

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

Reservations Handling:
<ul><li>
Respond promptly to all client and agent inquiries and reconfirm requests in a timely and professional manner.</li>
<li>Enter and maintain accurate reservation details in the booking system for all requested services (hotels, transfers, excursions, etc.).</li>
<li>Reconfirm bookings with internal departments and external suppliers as required.</li>
<li>Advise on availability and pricing, offering suitable alternatives in case of unavailability.</li>
<li>Handle incoming calls from clients and agents, ensuring queries are resolved efficiently.</li>
<li>Proactively upsell excursions, transfers, and value-added services to maximize revenue opportunities.</li>
<li>Manage bookings through online reservation portals of selected partners when applicable.</li>
<li>Forward booking confirmations and invoices to clients, including those on auto-invoicing.</li>
<li>Communicate any changes or arrival irregularities to partners and coordinate with operations for smooth delivery.</li>
<li>Support operations by ensuring all services are reconfirmed before guest arrival.</li>
<li>Assist in preparing quotations and product descriptions for offers as required.</li>
</ul>
Internal &amp; External Coordination:
<ul><li>
Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li>
<li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li>
</ul>
Managing Complaints in a Constructive Manner:
<ul><li>
Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li>
<li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li>
<li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li>
</ul>
More about Desert Gate Tourism

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate (www.desertgate.ae) is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate</div>
 
<div><ul><li>Bachelor&rsquo;s degree in Tourism, Hospitality Management or related field</li>
<li>Industry Experience - minimum of 3 years of experience in a reservations role in tourism or hospitality. Prior experience handling CIS market clientele is required for this role.</li>
</ul><ul><li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
</ul><ul><li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.
</li><li>Market Knowledge &ndash; familiarity with CIS source markets, customer behavior, and travel preferences.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office and proficiency in relevant reservation systems.</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Fluency in English and Russian, other CIS language is required.</li></ul></div>

Destination Specialist (Reservation - CIS Market) - Dubai, UAE

<div>
 
 MTS Globe Egypt
 
 
 
 MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico&acute;s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Reporting &amp; Data Analysis
 </li>
 <li>
 Prepare and analyze daily sales reports, monthly arrivals reports, and performance dashboards.
 </li>
 <li>
 Monitor low-performance indicators and highlight risks, trends, and opportunities.
 </li>
 <li>
 Analyze hotel performance, arrivals, market share, and last-minute sales.
 </li>
 <li>
 Support forecasting and management decision-making through accurate data modeling and visualization.
 </li>
 <li>
 System Support &amp; Operations
 </li>
 <li>
 Handle TKO system support, inquiries, and issue resolution for all departments.
 </li>
 <li>
 Support colleagues with system-related problems and process clarifications.
 </li>
 <li>
 Follow up on provider, reservation, pricing, and data-entry issues that affect reporting accuracy.
 </li>
 <li>
 Performance Monitoring
 </li>
 <li>
 Track daily sales performance and hotel results.
 </li>
 <li>
 Identify discrepancies, incorrect data entries, or unusual trends.
 </li>
 <li>
 Escalate critical issues to the Controlling Manager or Supervisor when required.
 </li>
 <li>
 Coordination &amp; Communication
 </li>
 <li>
 Communicate with Management, Revenue, Contracting, Commercial, Yielding, and other departments.
 </li>
 <li>
 Respond to inquiries via email, phone calls, meetings, and internal systems.
 </li>
 <li>
 Support cross-department collaboration by providing reliable data and insights.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Tourism &amp; Hospitality, Business Administration, Commerce, Information Technology, Data Science or similar field.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 0-2 years of experience controlling, reporting, data analysis, or a related role
 
 
 </li>
 </ul>
 
 Languages
 
 
 
 <ul>
 <li>
 Strong English communication skills (B2&ndash;C1 recommended).
 </li>
 <li>
 Basic additional languages are a plus.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Proficiency in:
 </li>
 <li>
 Advanced Microsoft Excel (including formulas, dashboards, and VBA is an advantage) Power BI / BI tools (recommended).
 </li>
 <li>
 Microsoft Outlook
 </li>
 <li>
 Strong data analysis and reporting skills
 </li>
 <li>
 Communication tools (Email, Phone, WhatsApp)
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Attention to detail and accuracy
 </li>
 <li>
 Time management and ability to work under pressure
 </li>
 <li>
 Strong communication and teamwork skills
 </li>
 <li>
 Problem-solving and analytical thinking
 </li>
 <li>
 Ability to follow procedures and handle repetitive, detail-oriented tasks
 </li>
 </ul>
</div>

Data Analyst

<ul><li>Conduct regular operational audits, inspections, and quality checks in hotels.</li>
<li>Monitor compliance with quality standards.</li>
<li>Document non‑conformities and assist teams in resolving quality‑related issues.</li>
<li>Track and update quality documentation, fact sheet system and checklists.</li>
<li>Identify recurring issues and recommend proactive quality improvements.</li>
<li>Maintain organized records of audits and inspections.</li>
<li>Coordinate implementation of corrective and preventive action plans with department leaders.</li>
<li>Monitor customer reviews, survey results, and guest feedback daily.</li>
<li>Identify service gaps and communication opportunities for improvement.</li>
<li>Collaborate with teams to ensure timely resolution of complaints and service recovery cases.</li>
<li>Track guest satisfaction scores and improvement progress.</li></ul>
 
<ul><li>Bachelor&rsquo;s degree in Business, Quality Management, Hospitality, or a related field.</li>
<li>Fluency in the German language is a must (C1 level), Native Germans preferred</li>
<li>Experience in quality department or guest relation</li>
<li>Strong analytical and reporting skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Detail‑oriented with strong organizational and follow‑up skills.</li>
<li>Knowledge of quality systems, , or customer experience frameworks is preferred.</li>
<li>Proficiency in MS Office (Excel, Word, PowerPoint).</li></ul>

Quality Coordinator

Join MTS Globe and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MTS Globe

About Company

Destination Specialist (Reservation - CIS Market) - Dubai, UAE

Data Analyst

Quality Coordinator