Urwah Admin

MTS Globe

<div>Company: DESERT GATE TOURISM - QATAR

We are seeking a dynamic and results-driven Experience Advisor to join our Excursions Department. This is a customer-facing, sales-focused role based in the hotel and responsible for selling tours and experiences directly to guests. The role plays a key part in driving revenue through excellent service, persuasive communication, and in-depth product knowledge.

The ideal candidate is Russian Speaker and has an in-depth knowledge of Qatar excursion products, passionate about customer engagement, confident in selling face-to-face, and thrives in a target-driven environment.

<ul><li>Sales &amp; Guest Engagement
<ul><li>Actively sell tours and excursions to guests, maximizing conversion and revenue.</li>
<li>Meet and exceed individual and team sales targets.</li>
<li>Engage directly with guests to provide information about available experiences and encourage bookings.</li>
<li>Offer support with special guest requests and ensure guest satisfaction throughout the sales process.</li>
</ul></li><li>Reporting &amp; Communication:
<ul><li>Submit accurate daily sales reports to the Experience Manager.</li>
<li>Send daily attendance reports</li>
</ul></li><li>Booking &amp; Financial Coordination:
<ul><li>Input all bookings promptly and correctly in the system.</li>
<li>Coordinate with the Finance Department regarding cash payments and ensure proper reconciliation.</li>
<li>Handle cash and card transactions securely, following financial and reconciliation procedures.</li>
</ul></li>
</ul>More about Desert Gate Tourism

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate (www.desertgate.ae) is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate</div>
 
<ul><li>High school diploma or equivalent; additional training in tourism or hospitality is a plus.</li>
<li>Sales or customer service training would be an advantage.</li>
<li>Valid Qatar driving license would be an advantage</li>
<li>Industry Experience &ndash; 1-2 years in direct sales or guest-facing roles, ideally within a DMC or hospitality environment. Experience in customer service roles in the travel/tourism industry.</li>
<li>Sales Acumen &ndash; Selling and promotional skills with a proven ability to close sales Efficient in handling payments and familiar with POS systems.</li>
<li>Specialist Knowledge &ndash; an in-depth knowledge of the Qatar excursion products and experiences in the Qatar would be an advantage</li>
<li>Communication - Excellent verbal communication skills with a persuasive and engaging approach; strong written communication skills to support follow-ups and guest correspondence. A customer-first attitude with a focus on delivering exceptional service that drives sales.</li></ul>

Travel Desk Sales Advisor - Russian Speaker - DMC/Tourism - Qatar

<div>Company: DESERT GATE TOURISM - QATAR

We are seeking a highly organized and service-oriented Destinations Specialist to manage travel reservations for CIS market clients in a specific destination. The role involves handling client and agent requests, confirming services, maintaining accurate system records, and ensuring a high standard of service delivery throughout the reservation process.

The ideal candidate is Russian speaking. Desert Gate offers a comprehensive learning and development program and a structured career development.

Reservations Handling
<ul><li>
Respond promptly to all client and agent inquiries and reconfirm requests in a timely and professional manner.</li>
<li>Enter and maintain accurate reservation details in the booking system for all requested services (hotels, transfers, excursions, etc.).</li>
<li>Reconfirm bookings with internal departments and external suppliers as required.</li>
<li>Advise on availability and pricing, offering suitable alternatives in case of unavailability.</li>
<li>Handle incoming calls from clients and agents, ensuring queries are resolved efficiently.</li>
<li>Proactively upsell excursions, transfers, and value-added services to maximize revenue opportunities.</li>
<li>Manage bookings through online reservation portals of selected partners when applicable.</li>
<li>Forward booking confirmations and invoices to clients, including those on auto-invoicing.</li>
<li>Communicate any changes or arrival irregularities to partners and coordinate with operations for smooth delivery.</li>
<li>Support operations by ensuring all services are reconfirmed before guest arrival.</li>
<li>Assist in preparing quotations and product descriptions for offers as required.</li>
</ul>
Internal &amp; External Coordination
<ul><li>
Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li>
<li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li>
</ul>
Managing Complaints in a Constructive Manner:
<ul><li>
Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li>
<li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li>
<li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li>
</ul>
More about Desert Gate Tourism

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate (www.desertgate.ae) is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate</div>
 
<div><ul><li>Industry Experience - minimum of 3 years of experience in a reservations role in tourism or hospitality. Prior experience handling CIS market clientele is required for this role</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Fluent in English and Russian, other CIS language skills is required.</li>
</ul><ul><li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
</ul><ul><li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.
</li><li>Market Knowledge &ndash; familiarity with CIS source markets, customer behavior, and travel preferences.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office and proficiency in relevant reservation systems.</li></ul></div>

Reservation Executive - CIS Market - DMC/Tourism - Qatar

<div>Company: DESERT GATE TOURISM - UAE

Graphic Design
<ul><li>
Design and produce high-quality marketing materials, including brochures, flyers, banners, infographics, and event signage.</li>
<li>Develop creative concepts and design for client proposals, presentations, and custom itineraries.</li>
<li>Collaborate with the sales and marketing teams to design visually compelling presentations for meetings, events, and campaigns.</li>
</ul>
Content Creation
<ul><li>
Create and manage original content for social media platforms, websites, blogs, newsletters, and promotional campaigns.</li>
<li>Write compelling copy that aligns with the company's tone and engages target audiences.</li>
</ul>
Social Media &amp; Digital Marketing
<ul><li>
Manage the creation of visual content (images, videos, reels) for social media channels (Instagram, LinkedIn, Facebook).</li>
</ul>
Branding &amp; Identity
<ul><li>
Ensure all content aligns with the company&rsquo;s overall brand strategy, tone, and style.</li>
<li>Maintain and update the visual assets library and brand guidelines to ensure consistency across all touchpoints.</li>
</ul>
Marketing Campaign Management
<ul><li>
Plan and execute integrated marketing campaigns (online and offline) to promote the DMC's services.</li>
<li>Create engaging content for digital channels, including email marketing campaigns, newsletters, social media posts, and paid advertisements.</li>
</ul>
More about Desert Gate Tourism

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate (www.desertgate.ae) is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate</div>
 
<div><ul><li>Bachelor&rsquo;s degree in Graphic Design, Digital Marketing, Communications, or a related field.</li>
<li>2-4 years of experience in graphic design, content creation, or a similar role, preferably in the travel or hospitality industry.</li>
<li>Proficiency in design tools like Adobe Creative Suite (Photoshop, Illustrator, InDesign), Canva, and video editing software.</li>
<li>Strong understanding of social media platforms, SEO, and content marketing strategies.</li>
<li>Creative, innovative, and able to work in a fast-paced environment with tight deadlines.</li>
</ul>
Key Attributes
<ul><li>
Ability to balance creativity with strategic business needs.</li>
<li>Highly organized with strong time management skills, strong attention to details.</li>
<li>Proactive, collaborative, and solution-oriented mindset.</li></ul></div>

Marketing Specialist (Content Creator/Graphic Designer) - DMC/Tourism

<div>Company: DESERT GATE TOURISM - OMAN

We are seeking a highly organized and service-oriented Destinations Specialist to manage travel reservations for CIS market clients in a specific destination. The role involves handling client and agent requests, confirming services, maintaining accurate system records, and ensuring a high standard of service delivery throughout the reservation process.

The ideal candidate is Russian speaking. Desert Gate offers a comprehensive learning and development program and a structured career development.

Main responsibilities

Reservations Handling
<ul><li>Respond promptly to all client and agent inquiries and reconfirm requests in a timely and professional manner.</li></ul>
<ul><li>Enter and maintain accurate reservation details in the booking system for all requested services (hotels, transfers, excursions, etc.).</li></ul>
<ul><li>Reconfirm bookings with internal departments and external suppliers as required.</li></ul>
<ul><li>Advise on availability and pricing, offering suitable alternatives in case of unavailability.</li></ul>
<ul><li>Handle incoming calls from clients and agents, ensuring queries are resolved efficiently.</li></ul>
<ul><li>Proactively upsell excursions, transfers, and value-added services to maximize revenue opportunities.</li></ul>
<ul><li>Manage bookings through online reservation portals of selected partners when applicable.</li></ul>
<ul><li>Forward booking confirmations and invoices to clients, including those on auto-invoicing.</li></ul>
<ul><li>Communicate any changes or arrival irregularities to partners and coordinate with operations for smooth delivery.</li></ul>
<ul><li>Support operations by ensuring all services are reconfirmed before guest arrival.</li></ul>
<ul><li>Assist in preparing quotations and product descriptions for offers as required.</li></ul>

Internal &amp; External Coordination
<ul><li>Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li></ul>
<ul><li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li></ul>

Managing Complaints in a Constructive Manner:
<ul><li>Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li></ul>
<ul><li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li></ul>
<ul><li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li></ul>

More about Desert Gate Tourism

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate (www.desertgate.ae) is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate</div>
 
<div><ul><li>Industry Experience - minimum of 3 years of experience in a reservations role in tourism or hospitality. Prior experience handling CIS market clientele is required for this role</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Fluent in English and Russian, other CIS language skills is required.</li>
</ul><ul><li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
</ul><ul><li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.
</li><li>Market Knowledge &ndash; familiarity with CIS source markets, customer behavior, and travel preferences.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office and proficiency in relevant reservation systems.</li></ul></div>

Reservation Executive - DMC/Tourism - Oman

<div>Company: DESERT GATE TOURISM - UAE

We are seeking a highly polished and brand-driven Lifestyle Travel Consultant to elevate our luxury travel offering. This role goes beyond traditional reservations, it&rsquo;s about curating exceptional experiences that reflect a distinctive, modern luxury vision aligned with our brand ethos. The role will manage our luxury client base post-sales, nurture key relationships with high-value partners and design lifestyle-oriented itineraries that embody exclusivity and authenticity.
The ideal candidate has a deep understanding of luxury travel trends and lifestyle expectations within our key European source markets, coupled with a refined aesthetic sense and passion for curating exceptional travel experiences. They thrive in a dynamic environment, managing high-profile clients and partners with professionalism, precision and warmth.

They are fluent in English and at least one other European language, to effectively support and manage existing business while contributing to the growth of our lifestyle-oriented concierge services.

Client &amp; Partner Relationships
<ul><li>
Act as the dedicated point of contact for luxury clients, partners and travel designers.</li>
<li>Build and maintain long-term relationships with high-end travel agencies, tour operators, and lifestyle partners.</li>
<li>Anticipate client needs and deliver bespoke itineraries, hotel experiences, and concierge services with a luxury mindset.</li>
<li>Represent Desert Gate&rsquo;s lifestyle brand standards in all client communications and external collaborations.</li>
</ul>
Reservations &amp; Operations Excellence
<ul><li>
Manage all reservations with meticulous attention to detail, ensuring accuracy and high service standards.</li>
<li>Coordinate with internal departments (Transfers, Excursions, Operations, Finance) to ensure smooth delivery of premium services.</li>
<li>Monitor service quality through follow-up with clients and partners, ensuring a consistent five-star experience throughout the guest journey.</li>
<li>Handle last-minute requests and special VIP arrangements with discretion and efficiency.</li>
<li>Assist in preparing quotations and product descriptions for offers as required.</li>
<li>Contribute to the ongoing development of Desert Gate&rsquo;s Luxury &amp; Lifestyle brand strategy through creative input and market insights.</li>
<li>Support marketing initiatives and product presentations with culturally relevant content for the Italian market.</li>
</ul>
Internal &amp; External Coordination
<ul><li>
Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li>
<li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li>
</ul>
Managing Complaints in a Constructive Manner:
<ul><li>
Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li>
<li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li>
<li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li>
</ul>
More about Desert Gate Tourism

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate (www.desertgate.ae) is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate</div>
 
<ul><li>Bachelor&rsquo;s degree in Tourism, Hospitality Management or related field is preferred</li>
<li>Industry Experience - minimum of 3 years of experience in reservations in a luxury DMC, tour operator or concierge environment.</li>
<li>Specialist Knowledge - deep understanding of luxury travel trends and lifestyle expectations. High aesthetic awareness and passion for the luxury travel sector.</li>
<li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
<li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.</li>
<li>Market Knowledge &ndash; familiarity with source markets, customer behavior and travel preferences. Proven success managing European markets.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office.</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Multilingual with fluency in English at least one other language such as German or Italian</li></ul>

Lifestyle Travel Consultant - DMC/Tourism

<div>Company: DESERT GATE TOURISM - QATAR

We are looking for a motivated and detail-oriented Accounts Specialist to join our Finance team in Qatar. This entry-level role supports the overall accounting operations by performing day-to-day tasks such as journal entries, bank reconciliations, Supplier cost validation, follow up with clients and assisting with financial reporting.

The ideal candidate has 1-2 years accounting experience and Arabic speaking. Desert Gate offers a comprehensive learning and development program and a structured career development.

Main responsibilities

<ul><li>Assist with preparing and posting journal entries into the accounting system.</li></ul>
<ul><li>Help maintain general ledger records and support monthly closing processes.</li></ul>
<ul><li>Assist in monthly supplier statement reconciliations and resolve discrepancies.</li></ul>
<ul><li>Support the Accounts Payable and Accounts Receivable teams with data entry, cost validation, follow up with clients and documentation.</li></ul>
<ul><li>Perform basic bank reconciliations and resolve minor discrepancies.</li></ul>
<ul><li>Prepare supporting schedules and documentation for audits and financial reports.</li></ul>
<ul><li>Ensure proper filing and organization of financial documents and records.</li></ul>
<ul><li>Collaborate with the chief Accountant for account analysis and report generation.</li></ul>
<ul><li>Follow accounting policies and procedures in compliance with local regulations.</li></ul>
<ul><li>Utilize Microsoft Dynamics NAV/NVB for daily accounting tasks.</li></ul>

More about Desert Gate Tourism

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate (www.desertgate.ae) is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.</div>
 
<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or a related field.</li>
<li>Basic knowledge of accounting standards and practices.</li>
<li>1&ndash;2 years of experience in General Accounting or a similar role (preferred).</li>
<li>Familiarity with financial reporting, controlling, and balance sheet principles.</li>
<li>Experience using Microsoft Dynamics NAV/NVB (preferred).</li>
<li>Proficient in Microsoft Excel and other MS Office tools.</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Ability to handle multiple tasks and meet deadlines.</li>
<li>Good communication and teamwork abilities.</li></ul>

Accounts Specialist - Finance - Qatar

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