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Quality Coordinator
- Conduct regular operational audits, inspections, and quality checks in hotels.
- Monitor compliance with quality standards.
- Document non‑conformities and assist teams in resolving quality‑related issues.
- Track and update quality documentation, fact sheet system and checklists.
- Identify recurring issues and recommend proactive quality improvements.
- Maintain organized records of audits and inspections.
- Coordinate implementation of corrective and preventive action plans with department leaders.
- Monitor customer reviews, survey results, and guest feedback daily.
- Identify service gaps and communication opportunities for improvement.
- Collaborate with teams to ensure timely resolution of complaints and service recovery cases.
- Track guest satisfaction scores and improvement progress.
- Bachelor’s degree in Business, Quality Management, Hospitality, or a related field.
- Fluency in the German language is a must (C1 level), Native Germans preferred
- Experience in quality department or guest relation
- Strong analytical and reporting skills.
- Excellent communication and interpersonal abilities.
- Detail‑oriented with strong organizational and follow‑up skills.
- Knowledge of quality systems, , or customer experience frameworks is preferred.
- Proficiency in MS Office (Excel, Word, PowerPoint).
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