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Mucilagimail FZCO

Mucilagimail FZCO is a growing technology and communications company based in Al Rayyan, Qatar, specializing in email solutions, digital communication platforms, and customer-focused support services. We are committed to delivering reliable, secure, and efficient communication systems for businesses and individuals.Position OverviewWe are seeking a detail-oriented and customer-focused Email Support Specialist to provide technical assistance, troubleshoot email-related issues, and ensure seamless communication services for clients. This role requires strong problem-solving skills, technical expertise, and the ability to deliver excellent customer support.Key Responsibilities<ul><li>Provide first-level support for email systems, accounts, and configurations.</li><li>Troubleshoot and resolve issues related to email delivery, connectivity, and security.</li><li>Assist clients with account setup, password recovery, and system navigation.</li><li>Collaborate with IT teams to escalate and resolve complex technical problems.</li><li>Maintain accurate records of support requests and resolutions.</li><li>Ensure compliance with Qatar&rsquo;s IT and data security regulations.</li><li>Prepare reports on support activities and recommend system improvements.</li><li>Deliver training and guidance to clients on email system usage and best practices.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>2&ndash;5 years of experience in technical support, preferably with email systems.</li><li>Strong knowledge of email platforms (Microsoft Exchange, Gmail, IMAP/SMTP protocols).</li><li>Familiarity with cybersecurity practices and spam filtering tools.</li><li>Excellent communication and organizational skills.</li><li>Ability to multitask and manage priorities in fast-paced environments.</li><li>Relevant certifications (Microsoft, CompTIA, ITIL) are an advantage.</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to grow within a dynamic communications company.</li><li>Exposure to diverse projects and advanced email technologies.</li><li>A collaborative, supportive, and growth-oriented environment.</li></ul>How to ApplyInterested applicants may send their CV and cover letter via Indeed or directly to Mucilagimail FZCO&rsquo;s recruitment team in Al Rayyan, Qatar, highlighting their email support expertise, technical achievements, and vision for enhancing communication services.Pay: Up to QAR620,000.00 per yearWork Location: In person

Email Support Specialist

Join Mucilagimail FZCO and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mucilagimail FZCO

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Email Support Specialist