Qureos Mentor

Mustard and Linen

Mustard &amp; Linen is launching a boutique caf&eacute; where character, bold flavor, and our signature design language come together in one immersive experience.The Head of Operations is responsible for leading daily caf&eacute; operations, ensuring exceptional service quality, operational efficiency, financial performance, and a consistent customer experience. The role oversees staffing, training, purchasing, health &amp; safety, and overall business performance while upholding brand standards.ResponsibilitiesOperational Excellence:<ul><li>Oversee daily caf&eacute; service, ensuring smooth operations and consistent quality.</li><li>Maintain high standards of cleanliness, food safety, and customer satisfaction.</li><li>Resolve customer concerns and ensure service recovery.</li><li>Conduct operational audits and enforce SOP compliance.</li><li>Maintain strong floor presence and make daily operational decisions.</li></ul>Financial Performance:<ul><li>Manage P&amp;L with Finance, monitoring sales, labor, food costs, and expenses.</li><li>Review daily financial reports and approve voids, discounts, and promos.</li><li>Support menu engineering and pricing adjustments.</li><li>Drive revenue growth through operational improvements and guest-focused initiatives.</li></ul>Health, Safety &amp; Compliance:<ul><li>Ensure compliance with UAE and Abu Dhabi Municipality regulations.</li><li>Conduct daily walkthroughs to maintain hygiene and safety standards.</li><li>Lead monthly health &amp; safety audits.</li><li>Ensure a secure environment for guests, staff, and company assets.</li></ul>Purchasing &amp; Inventory:<ul><li>Oversee procurement, vendor relationships, and stock levels.</li><li>Prevent shortages (86 items) through forecasting and timely reorder.</li><li>Review invoices for pricing accuracy.</li><li>Ensure displays (Grab &amp; Go, desserts, etc.) meet brand and quality standards.</li></ul>Team Leadership:<ul><li>Recruit, train, and develop staff; conduct performance reviews.</li><li>Ensure proper scheduling aligned with business needs.</li><li>Maintain strong team communication and lead monthly team meetings.</li><li>Build a positive, motivated workplace culture.</li></ul>Strategic &amp; Cross-Functional Support:<ul><li>Communicate effectively between head office and caf&eacute; teams.</li><li>Support new initiatives, system rollouts, and process improvements.</li><li>Identify opportunities to improve efficiency and guest experience.</li></ul>Qualifications<ul><li>Diploma/Bachelor&rsquo;s in Hospitality, Business, or related field.</li><li>5+ years&rsquo; supervisory or operations management experience in caf&eacute;s or casual dining.</li><li>Strong knowledge of F&amp;B operations, health &amp; safety, and inventory management.</li><li>Experience in P&amp;L management, budgeting, and KPI tracking.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Fluency in English; Arabic an advantage.</li></ul>The Energy You Bring<ul><li>High-energy, positivity, approachable, customer-centric</li><li>High attention to detail and strong hygiene standards.</li><li>Excellent leadership, communication, and team-development skills.</li></ul>Job Type: Full-timePay: From AED1.00 per month

Head of Operations

Mustard &amp; Linen is launching a boutique caf&eacute; where character, bold flavor, and our signature design language come together in one immersive experience.The Head Barista leads the social boutique caf&eacute; operations and ensures premium-quality beverages and food items are served consistently and professionally. This role oversees the barista team, upholds company standards, maintains a warm and welcoming guest environment, and ensures the efficient, hygienic, and smooth daily operation of the caf&eacute;.ResponsibilitiesLeadership &amp; Quality Oversight:<ul><li>Lead, mentor, train, and motivate the barista team to deliver exceptional service and beverage quality.</li><li>Ensure consistency, taste, quality, and presentation of all coffee and caf&eacute; menu items.</li><li>Develop innovative coffee recipes, seasonal drinks, and new menu items based on trends and customer preferences.</li><li>Oversee daily caf&eacute; workflow, ensuring efficiency, speed, and smooth operations.</li><li>Conduct quality checks on machines and ensure all equipment is functioning efficiently.</li><li>Uphold hygiene and food safety standards in accordance with Abu Dhabi Municipality regulations and Mustard &amp; Linen guidelines.</li><li>Collaborate with management on promotions, caf&eacute; initiatives, and customer engagement activities.</li><li>Gather and analyze customer feedback to improve service and offerings.</li></ul>Coffee &amp; Caf&eacute; Operations (Hands-On Duties):<ul><li>Prepare and serve a full range of specialty coffee beverages and light food items (sandwiches, snacks, baked goods).</li><li>Maintain expert knowledge of coffee blends, origins, and brewing methods.</li><li>Deliver warm, friendly, and personalized service to guests with strong product knowledge.</li><li>Ensure bar area, back bar, machines, and tools are clean, sanitized, and fully stocked.</li><li>Perform accurate cash handling, register operations, and payment processing.</li><li>Implement inventory control, monitor stock levels, and place supply orders to avoid shortages and reduce waste.</li><li>Maintain Grab &amp; Go, dessert displays, and caf&eacute; counters according to company standards.</li><li>Foster a positive, uplifting atmosphere for guests and team members.</li></ul>Customer Service &amp; Handling Complaints:<ul><li>Ensure every customer leaves satisfied, with expectations met or exceeded.</li><li>Address complaints promptly, professionally, and effectively.</li><li>Provide guidance to baristas on guest engagement and conflict resolution.</li></ul>Bar Setup, Service &amp; Hygiene:<ul><li>Ensure the bar and dining area follow Social Boutique Bar-Caf&eacute; layout, cleanliness, and hygiene standards.</li><li>Check machines during opening and ensure proper function throughout operations.</li><li>Clean bar surfaces, equipment, utensils, and crockery continuously throughout the shift.</li><li>Prepare beverages according to brand recipes and standards.</li><li>Ensure accurate stock counting, FEFO rotation, and proper storage procedures.</li><li>Maintain strict cleanliness, grooming, and uniform compliance.</li><li>Maintain a high-energy, positive attitude to create an inviting environment.</li></ul>Qualifications<ul><li>Minimum 3 years of barista experience, including 1&ndash;2 years in a supervisory or Head Barista role.</li><li>Barista skills, including expertise in coffee preparation and mastery of brewing methods</li><li>Customer-focused abilities, such as excellent Customer Service and strong Communication skills</li><li>Interpersonal Skills to lead and effectively collaborate with team members</li><li>Basic Food Preparation knowledge and understanding of hygiene standards</li><li>Proven ability to manage and train a team in a high-paced environment</li><li>Attention to detail and ability to maintain operations efficiently</li><li>Prior experience as a barista or in food and beverage management is highly preferred</li></ul>Your Creative DNA&bull; Strong knowledge of specialty coffee and brewing methods.&bull; Skilled in latte art and high-quality beverage presentation.&bull; Strong organizational and multitasking abilities in a fast-paced environment.The Energy You Bring<ul><li>High-energy, positive aura, approachable, customer-centric</li><li>High attention to detail and strong hygiene standards.</li><li>Excellent leadership, communication, and team-development skills.</li></ul>Other Requirements<ul><li>Must be based in or willing to relocate to Abu Dhabi.</li><li>Fluent in English; Arabic is an advantage.</li><li>Ability to work flexible hours, including weekends and holidays.</li></ul>Job Type: Full-timePay: From AED6,000.00 per month

Head Barista

Join Mustard and Linen and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mustard and Linen

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Head of Operations

Head Barista