Qureos Mentor

MyMichigan Health

<div>Summary:

This position has responsibility for the quantity, quality and timeliness of departmental work assigned. Serves as a technical expert and facilitates training, competency assessment and on going education of employees. Assists in the development and implementation of practices to meet operational and regulatory laws and standards. 
This position will assist with recommendations on hiring, counseling, and performance review of staff. Under limited supervision, directs and supervises assigned personnel and daily activities to ensure efficient and uninterrupted operations. This position is responsible for being knowledgeable of laboratory departments and general operations remaining competent to perform the tasks required by the team members reporting to them. Maintains superior performance in laboratory registration, phlebotomy, customer relations, patient care and safety. 
Responsibilities:

(40%)*Serves as technical expert. Coaches, counsels, trains and develops employees assigned. Assists in the development and implementation of practices to meet operational and regulatory laws and standards. Ensures safe laboratory practices. Monitors productivity, competency and technical accuracy of the team. 
(30%)* Acts as a liaison between customers and lab. Solves customer problems (both inpatient and outpatient) in timely manner. Facilitates specialized testing procedures and assists in organizing team participation in community health programs. Participates in process improvement initiatives 
(15%)* Conducts job performance reviews to develop and maintain competent, engaged employees 
 
(15%)* Establishes work schedules to provide adequate coverage in the department, and in alignment with the budget. Screens, interviews and hires qualified candidates.<div></div><div> 
OTHER DUTIES AND RESPONSIBILITIES:</div>
Collaborates to develop plans for capital and expense budget. 
 
Seeks cost containment opportunities, inventory control, participates with purchasing and the Value Analysis Team to evaluate new products. Assists with supply and equipment acquisition and is acquainted with service level contracts associated with such purchases. 
Participates to maintain CLIA, CAP, and Joint Commission standards. Oversight of regulatory documentation for regulatory agencies, such as temperature and supply expiration logs. Prepares for inspections and meets with regulatory surveyors, if needed. Responsible for new projects initiated in response to regulations, needs and progress. 
Assists the Manager to gather data, monitor and assess departmental performance and ensures established quality targets are achieved. 
Develops, maintains and communicates departmental policies and procedures. 
 
Communicates/assigns new policies and procedures. Ensures compliance and provides interpretation of procedural intent as requested and/or required. 
 
Conducts team meetings. 
Ensures safe laboratory practices. 
Assists System Phlebotomy leaders in the creation of teaching materials and methods to test the competency of staff. 
Ensures effective utilization of laboratory computer system. 
Assist with justifications of FTE and other requests. Screen, interview and hire phlebotomy candidates. 
Compile data to initiate or sustain business objectives. 
Must maintain the credentials necessary to provide high quality training for hospital registration of patients and specimens. 
Using applicable time management system, effectively manages payment for employees. 
Effectively schedules employees to provide adequate coverage with minimal overtime. 
 
Monitors technical quality and accuracy of specimen collection. 
Sustains expertise and credibility by maintaining competency in all areas of oversight. 
Participates with committees and community events as appropriate. 
 
Demonstrates outstanding phlebotomy skills, knowledge of laboratory tests, nursing home program protocol, and knowledge of Laboratory computer system 
 
Demonstrates effective communication with Management and Leadership. 
Promotes daily huddles to understand operational and employee needs for process improvement efforts. 
Coordinates time off with Laboratory leaders to provide support at all times. 
 
All other duties as assigned. 
<div></div>
Certifications and Licensures:

Credential:PBT: Phlebotomy Technician 
 
Equivalent Experience: Requires the completion of a formal phlebotomy program that includes both classroom and practical (on-the-job) experience, has equivalent education, or a minimum of 3-4 years of phlebotomy experience. It is preferred to hold and maintain an active, national PBT certification within 12 months of hire. It is preferred the first attempt occurs within 3 months of hire.
Qualification Source: ASCP
Essential: true 
Credential:DRIVERSLIC: Drivers License 
 
Equivalent Experience: If driving company vehicle, must be eligible under the medical center�s insurance guidelines.
Qualification Source:
Essential: true 

Required Education:

Education: HIGH 
 
Equivalent Experience:
Education Specialization:
Essential: true 

Other Information:
<div>
EXPERIENCE, TRAINING AND SKILLS:</div><div>
Three (3) to five (5) years� experience working as a phlebotomist in a Medical Center or similar setting required.</div> 
 
Leadership skills needed to effectively direct a diverse team including coaching, counseling, and disciplinary skills. 
 
Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner. 
 
Customer service oriented. 
 
This position must show knowledge, ability, and competence in treating patients who range in age from birth to 100+ years. 
 
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft� Windows. 
 
An employee may be required to participate in further learning opportunities offered by MyMichigan Health.<div></div>
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death. 
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position. 
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description. 
Overall vision and hearing is necessary with or without assisted device(s). 
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching. 
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required. 
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake. 
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis. 
Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls. 
<div></div>
Equivalent Experience and Other Comments (Education):
<div>
Education: HIGH 
 
Equivalent Experience:</div><div>
Education Specialization:
</div><div>Essential: true</div> 
<div></div>
Other Comments:
<div>
Credential:PBT: Phlebotomy Technician 
 
Equivalent Experience: Requires the completion of a formal phlebotomy program that includes both classroom and practical (on-the-job) experience, has equivalent education, or a minimum of 3-4 years of phlebotomy experience. It is preferred to hold and maintain an active, national PBT certification within 12 months of hire. It is preferred the first attempt occurs within 3 months of hire.</div><div>
Qualification Source: ASCP</div><div>
Essential: true</div><div></div><div> 
Credential:DRIVERSLIC: Drivers License 
 
Equivalent Experience: If driving company vehicle, must be eligible under the medical center�s insurance guidelines.</div><div>
Qualification Source:
</div><div>Essential: true</div></div><div></div>

Supervisor Phlebotomy - Standish and Tawas

<div>Summary:

Responsible for the delivery of social work services inclusive of all patient populations across the continuum of care for MyMichigan Health System. Services will be in collaboration with other members of the healthcare team. The social worker is responsible for assessing the patient&rsquo;s psycho-social-spiritual needs, educating and counseling, along with planning, coordinating and implementing care across the continuum while contributing to patient outcomes and length of stay. Communicates teamwork, caring, and compassion with all internal and external healthcare team members.
Responsibilities:

(25%)* Complete and document a standard social work psycho-social-spiritual assessment to:
Eliminate barriers to treatment
Increase patient/family satisfaction
Improve appropriate utilization of resources 
(25%)* Provide social work intervention as it relates to hospitalization including crisis management, health care decision-making, illness adjustment, ethical/legal concerns, discharge planning and transitional care needs, child or elder abuse, domestic violence, competency, financial problems, compliance issues, as well as other psychosocial barriers to maximizing health status. 
(25%)* Actively participate in care coordination efforts to successfully identify high-risk factors and respond appropriately so that key information, next steps and avoidable days are captured and documented. Is able to co-lead, with case manager partner, daily care coordination meetings. 
(25%)* Work with the healthcare team, patient, family and/or significant others to continually transition the patient to the appropriate level/place of care. Advocate, mediate and negotiate, with an emphasis on self-determination for the patient system, to formulate a cohesive plan for maintaining the patient&rsquo;s health status, improving social supports, and moving the patient safely into less restrictive, less costly levels of care according to available resources.<div> 
OTHER DUTIES AND RESPONSIBILITIES:</div>
Facilitate extended care placements and other facility transfers in coordination with the healthcare team. 
Facilitate complex home care arrangements in collaboration with the healthcare team. 
Serve as the lead in obtaining financial and other resources for patients and families in need. 
Collaborate with the patient&rsquo;s physician in competency/capacity determinations, obtaining legal guardianship, involuntary psychiatric admission, adoptions, ethical concerns, etc. Complete and disseminate all necessary legal and clinical documentation as needed for resolution. 
Identify the need for and conduct family meetings, with or without the physician, that result in understanding, comfort, decision-making, and other important outcomes. 
Identify and provide for learning needs of patients, families, and healthcare team. 
Participate in the department&rsquo;s performance improvement/CQI processes. 
Attend and actively participate in staff meetings; maintain positive working relationships with team and knowledge about community agencies and services. 
Assume responsibility for professional development and educational requirements for maintenance of professional licensure. 
MidMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft&reg; Windows. An employee may be required to participate in further learning opportunities offered by MidMichigan Health. 

Certifications and Licensures:

Credential:MSW: Masters of Social Work 
 
Equivalent Experience: Limited License MSW employees must be actively working to obtain full licensure. These employees must pass licensing exam and work 4,000 hours supervised by a LMSW. Certification in Case Management preferred. Recommended that the Case Manager receives their ACM certification after two years of experience.
Qualification Source: MI
Essential: true 
Credential:FINGERPRIN: Fingerprinting 
 
Equivalent Experience:
Qualification Source:
Essential: true 

Required Education:

Education: Masters 
 
Equivalent Experience:
Education Specialization: SOCWRK
Essential: true
Other Information:

EXPERIENCE, TRAINING AND SKILLS:
Training and experience, and/or demonstrated competency in casework principles, including diagnosis, assessment, crisis intervention, treatment and transition planning; techniques in individual, family and group therapy; awareness of community resources, public assistance and entitlement programs, ensuring transition to appropriate levels of care; and issues relating to age and stage of development, special needs and cultural patterns of the patient populations being served. 
Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner. 
Mandatory tuberculosis (TB) test must be done as required. 
Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.<div> 
Adherence to the National Association of Social Workers&rsquo; Code of Ethics</div><div></div><div> 
Knowledge of medical social work practices, processes as normally acquired through three years experience working in a hospital (preferred).</div><div> 
</div><div>PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:</div>
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Overall vision and hearing is necessary with or without assisted device(s).
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.
Equivalent Experience and Other Comments (Education): 
<div></div>
Other Comments:</div><div></div>

Social Worker MSW

<div>Summary:

This position works under the supervision of the Registered Nurse. The Patient Care Technician (PCT) performs and assists with individual activities of daily living as well as certain treatments for patient care under the direction and supervision of the Registered Nurse according to established policies, procedures and guidelines.
Responsibilities:

(50%)* Under the direction of the nurse, prioritizes and organizes care of assigned patients, performing basic nurse&rsquo;s aide skills as outlined in orientation, competencies, policy and procedures.<div></div><div> 
(25%)* Documents on patient&rsquo;s chart, any treatments and pertinent observations. Provides report to team on tasks completed.</div><div></div><div> 
(25%)* Maintains a clean, safe and orderly unit.</div><div></div><div> 
OTHER DUTIES AND RESPONSIBILITIES:</div><div>
Supports the mission, goals, policies and standards of nursing.</div><div> 
</div><div>Medical Cenetr and unit policies and work rules are recognized, supported and implemented.</div><div> 
</div><div>Emergency care/safety: Performs according to procedure in all Medical Center emergency situations.</div><div> 
</div><div>Provides and ensures safe and secure environment for the patient Provides excellent customer service: Demonstrates professionalism and courtesy at all times.</div><div> 
</div><div>All other duties as assigned.</div>
Certifications and Licensures:

Credential:BLS: Basic Life Support 
 
Equivalent Experience: Within 3 months of hire or transfer
Qualification Source: AHA
Essential: true 
Credential:PCT: MMH PCT/CNA/EMT/LPN Certification 
 
Equivalent Experience: Must hold an internal MyMichigan Health Patient Care Technician certification or a current State of Michigan registry document as a Certified Nursing Assistant (CNA) or completion of Emergency Medical Technician (EMT) certification culminating in licensure in the state of Michigan or completion of an accredited Licensed Practical Nurse program culminating in licensure in the State of Michigan or successful completion of one semester of nursing clinical education by an Accredited Registered Nurse Program. Effective 11/22/2019, we can also accept a Medical Assistant with the following: Registered Medical Assistant (RMA) through American Medical Technologist (AMT), Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA), OR equivalent Medical Assistant Credential such as Certified Clinical Medical Assistant CCMA, etc. *For current PCT's with an expired CNA certification, EMT certification, or a lapsed LPN license, an opportunity to achieve an internal MyMichigan Health Patient Care Technician certification will be offered*
Qualification Source: MI
Essential: true 
Credential:TEAM ADVANCED: Techniques for Effective Aggression Mgt 
 
Equivalent Experience: Within 6 months of hire or transfer (Employees who are in this position on or before 12/31/2023 will have 24 months to complete this certification)
Qualification Source:
Essential: true 

Required Education:

Education: High School Diploma or GED 
 
Equivalent Experience:
Education Specialization: GENSTUDY
Essential: true 

Other Information:
<div>
EXPERIENCE, TRAINING AND SKILLS:</div><div>
Knowledge of reading, writing, mathematical, and computer skills Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.</div><div></div><div> 
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft&reg; Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.</div><div></div><div> 
Knowledge of medical terminology.</div><div></div> 
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Overall vision and hearing is necessary with or without assisted device(s).
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Medium. Must be able to occasionally (0-33% of the workday) lift or carry 21-50 lbs., frequently 34-66% of the workday 20 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67-100% or the workday) 10 lbs.</div>

Patient Care Technician

<div>Summary:

The ED Tech functions primarily in direct patient care, and demonstrates *competent* clinical practice with a variety of patients. The tech in the ED works as part of a team with a common goal of offering patient centered, timely care, in a safe and friendly environment. The tech in this position offers individualized compassionate care to emergency department patients, observation patients, and outpatients based on the direction of the physician and RN. The tech pleasantly provides nonjudgmental care for the acutely ill, as well as the non-acute patient. This position requires the ability to perform multiple ancillary roles including, but not limited to, performing duties and procedures within the scope of their practice as assigned, specimen collection, vital signs, EKGs, stocking of supplies, cleaning, and transportation of patients, clerical responsibilities, lab collection, respiratory treatments, and other duties as assigned. This position requires assisting the nurse, physician, and other members of the team to provide relationship based patient centered care. The tech in this role works with multiple types of sophisticated equipment and handles various types of patients in a friendly and frequently stressful environment.
Responsibilities:

40%* The tech as part of a multidisciplinary team, maintains a friendly customer oriented attitude at all times. It is expected that all team members will work together to provide the best possible care to MyMichigan Health's patients, families, visitors, staff, community members, and any other person that is encountered while representing MyMichigan Health. It is expected that at all times the tech will treat every person they encounter with non-judgmental: kindness, compassion, respect, and relationship based care.<div> 
</div><div>30%* Follows direction from RN to provide services as prescribed by the physician's authorized plan of care and accepted standards of evidence based practice that is within the tech's scope of practice. Provides direct patient care including minor treatments, answering call lights, assisting with transfers, responding to alarms, and other duties as assigned.</div><div> 
</div><div>20%* Reports effectiveness of treatment plan to the RN and makes suggestions or participates in updating/revising the treatment plan in collaboration with other team members, utilizing current information to improve patient care.</div><div></div><div> 
10%* The tech is knowledgeable and compliant with all local, state, and federal regulations and guidelines. The tech maintains knowledge of MyMichigan Health and ED specific policies and procedures relating to the care provided, and maintains professional standards.</div> 

Certifications and Licensures:

Credential: BLS: Basic Life Support 
 
Equivalent Experience: Within 1 month of hire or transfer
Qualification Source: AHA
Essential: true 
Credential: PCT: MMH PCT/CNA/EMT/LPN Certification 
 
Equivalent Experience: Must hold an internal MidMichigan Health Patient Care Technician certification or a current State of Michigan registry document as a Certified Nursing Assistant (CNA), or completion of Emergency Medical Technician (EMT) certification culminating in licensure in the State of Michigan, or be certified or registered as a Medical Assistant (MA) in the State of Michigan, or be a nursing student who is currently enrolled in an accredited nursing program and has successfully completed the first semester. *For current PCTs with an expired CNA certification, EMT certification, or a lapsed LPN license, an opportunity to achieve an internal MidMichigan Health Patient Care Technician certification will be offered*
Essential: true 
Credential: TEAM ADVANCED: Techniques for Effective Aggression Management 
 
Equivalent Experience: Within 6 months of hire or transfer (Employees who are in this position on or before 12/31/2023 will have 24 months to complete this certification)
Essential: true 
Credential: NIMS IS 100: NIMS IS 100 Introduction Incident Command System 
 
Equivalent Experience: Within 6 months of hire or transfer
Essential: true 
Credential: NIMS IS 700: NIMS IS 700 Introduction National Incident Management System 
 
Equivalent Experience: Within 6 months of hire or transfer
Essential: true 

Required Education:

Education: High School Diploma or GED required 
Education Specialization: General Studies
Essential: true 

Other Information:
<div>
OTHER DUTIES AND RESPONSIBILITIES:</div>
Safety
Demonstrates awareness of specific safety concerns in department. Demonstrates competency in Infection Prevention and Control Practices and Policies
Complies with MyMichigan Health safety guidelines.
Maintain department equipment as necessary.
Identifies and communicates concern regarding unsafe conditions or equipment promptly.
Participates in medical center safety drills.
Utilizes appropriate lift equipment on a routine basis.
Education
Attends education days.
Seeks opportunities for self-education and enrichment while sharing information with co-workers.<ul><li>Patient Care</li></ul>
Collects vital signs and weight.
Participates in direct patient care. Moves, lifts, and transports patients as required.
Performs EKG.
Performs intravenous access as ordered and when within scope, in a prompt accurate manner.
Performs other clinical and technical aspects of care in accordance with established policies.
Recognizes and displays pleasant, friendly and cooperative manner to public.
Maintains clean and tidy exam room, including inventory of room supplies.
Maintains orderly patient flow.
Cleans equipment.
Is familiar with cardiac monitors, can apply leads and operate equipment.
Can assist with emergency equipment and procedures under the direct supervision of the RN or ED physician.
Completes documentation as required.
Follows sterile technique during set up and throughout procedure. Assists physicians with all types of procedures.
Quality
Supports the mission, goals, policies, and standards of the ED.
Assists RN to ensure patient care outcomes and safety needs are met.
Communicates identified problems to appropriate personnel and implements actions to assure patient needs are met.
Assists unit in maintaining the area according to Joint Commission standards.
Participates in quality improvement activities in the department.
Unit Assistant
 All Clerical Duties.
Answers telephone.
Enters labs and other orders as requested. Enters POC results in the EMR.
Assists with medical procedures and minor surgery.
Assists with all medical procedures and minor surgery.
Demonstrates knowledge of sterile technique.
Emergency Care/Safety
Health Care Provider certification maintained (as applicable).
Performs according to procedure in all medical center emergency situations.
Provides and ensures safe and secure environment for the patient.
Is familiar with all safety and emergency procedures.
Observes fall safety precautions.
Ordering and Stocking
o Assists with ordering as indicated.
�
May include: Orders from purchasing weekly for medical supplies, lab supplies and office supplies.
Special invoices for supplies not available in storeroom.
Placing orders with Pharmacy.
�Stock exam room with supplies and fill hand cleaner bottles.
�
�
�
Demonstrates competency in Infection Prevention and Control Practices and Policies -
Possesses an understanding of infection prevention and control measures designed to prevent the spread of infectious diseases.
Maintains the standards of the infection prevention and control policies.
Implements and maintains isolation techniques per policy.
Follows hand hygiene policies and utilizes personal protective equipment as required.
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
Will be responsible to work on-call, as scheduled.
All other duties as assigned.<div></div><div> 
EXPERIENCE, TRAINING AND SKILLS:</div><div></div><div> 
Organizational skills needed to prioritize workload.</div>
Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
This position must show knowledge, ability, and competence in treating patients who range in age from pre-natal to 100+ years.<div> 
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:</div>
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death. 
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position. 
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description. 
Overall vision and hearing is necessary with or without assisted device(s). 
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching. 
Some exposure to blood borne pathogens and other potentially infectious material. 
Must follow MyMichigan Health bloodborne pathogen and TB testing as required. 
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake. 
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis. 
Physical Demand Level: Very Heavy.
Must be able to occasionally (0-33% of the workday) lift or carry over 100 lbs., frequently (34-66% of the workday) over 50 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67-100% of the workday) over 20 lbs.
Equivalent Experience and Other Comments (Education):</div><div></div>

Emergency Department Tech ER

<div>Summary:

This position answers emergency telephones, dispatches ambulances, and takes control of an emergency scene until Emergency Medical Services (EMS) personnel arrive. Completes billing forms, maintains computer logs, arranges air flights, and coordinates fire and police assistance and advanced life support intercepts. 

Responsibilities:
<div>
(40%)* Receives incoming emergency ambulance requests. Dispatches ambulances to emergency and non-emergency situations.</div><div> 
</div><div>(30%)* Determines the need for police and/or fire-rescue assistance and contacts the appropriate law enforcement agency.</div><div> 
</div><div>(30%)* Maintains daily computer logs for both Gladwin and Midland EMS. Maintains daily computer statistics for Gladwin and Midland.</div><div></div><div> 
OTHER DUTIES AND RESPONSIBILITIES:</div><div>
Completes all billing forms using proper codes and obtaining any additional information needed.</div><div> 
</div><div>Receives and schedules non-emergency transfers. Maintains adequate coverage for both Midland and Gladwin departments by shifting vehicles.</div><div> 
</div><div>Determines and coordinates Advanced Life Support (ALS) and helicopter intercepts.</div><div> 
</div><div>Takes control of scene via telephone giving pre-arrival emergency medical directions to family, patient, or bystanders.</div><div> 
</div><div>MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft&reg; Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.</div>
Certifications and Licensures:

BLS - Basic Life Support
Required Equivalent Experience - Within 1 month of hire or transfer 
EMT-B - EMT Basic
Preferred Equivalent Experience - Preferred knowledge of basic life support and emergency medicine as normally acquired through completion of Basic EMT program 
EMT-S - EMT Specialist
referred Equivalent Experience - 

Required Education:

High School Diploma or GED 
 
Equivalent Experience: One year field experience is preferred. 911 Dispatch course offered by the county will be required within 90-days of hire or transfer to the position. 

Other Information:

EXPERIENCE, TRAINING AND SKILLS:
Require knowledge of basic life support and emergency medicine as normally acquired through completion of Basic EMT program and licensing and prefer 1 year field experience is preferred. 
 
Completion of training program within departmental orientation to obtain certification as an Emergency Medical Dispatcher. 

Ability to work independently to produce desired results. 
Interpersonal skills needed to communicate successfully with individuals and groups and to communicate ideas and concepts in a clear and understandable manner. 
Geographical skills needed to read maps and to take and give directions. 
Mandatory tuberculosis (TB) testing must be done annually. Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan. 
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death. 
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position. 
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description. 
Overall vision and hearing is necessary with or without assisted device(s). 
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching. 
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required. 
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake. 
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis. 
Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.
Equivalent Experience and Other Comments (Education):
<div>
e</div> 
<div></div>
Other Comments:</div><div></div>

Emergency Med Serv Dispatcher

<div>JOB RESPONSIBILITIES
All of the following functions, qualifications, knowledges, skills abilities (KSA&rsquo;s) and duties are essential. An employee in this class upon appointment, should have the equivalent of the following:
<ul><li>
Handle all incoming calls for MidMichigan Community Health Services locations.</li><li>
Scheduling and rescheduling appointment for approximately 15 providers.</li><li>
Answer and resolve patient questions without having to transfer to a different department.</li><li>
Transcribe messages from patients and or other medical offices appropriately</li><li>
Handle incoming/outgoing faxes</li><li>
Ask a series of questions</li></ul>
JOB REQUIREMENTS
<ul><li>
Assist all patients/visitors</li><li>
Provide the best patient care at all times</li><li>
Greet patient/visitors with a friendly smile/welcoming voice as they enter/exit the facility or via the phone</li><li>
Multitask and problem-solving skills</li><li>
Deal with any issues that may arise/handling situations as the first point of contact</li><li>
Knowledge of the facility and different services that are offered</li><li>
Assist patients (when needed) with wheelchairs</li></ul> 
The role of the Patient Services Coordinator will handle confidential and sensitive information in a timely manner, to communicate effectively and clearly on the telephone, handle a call center environment &ndash; work quickly and multitask, exercise good judgement and handle calls appropriately, provide good customer service with the first call resolution and to professional transcribe accurately and relay detailed messages. This role exhibits respect, kindness, compassion, and professionalism to patients, family, and visitors. Must demonstrate excellent customer service to a diverse population.</div>

Coordinator I

<div>
 
 Summary
 
 
 
 The coding specialist, utilizing the clinical documentation management program and clinical knowledge, analyzes inpatient and outpatient medical records for completeness of documentation, contacting the appropriate provider for additional documentation if needed. Accurate diagnosis and procedure codes are then assigned based on the documentation in the medical record, which directly impacts the appropriate DRG assignment for reimbursement. Critical data elements are abstracted by the Coding specialist on all inpatient discharges. This information is used by the organization for decision making.
 
 
 
 Responsibilities
 
 
 
 
 (60%)*
 
 Assigns accurate ICD-CM diagnosis and procedure codes and CPT codes in a timely manner for all appropriate encounters and ensures appropriate DRG assignment based on the clinical documentation within the medical record by using CMS and American Hospital Guidelines and following AHIMA code of ethics.
 
 
 
 (30%)*
 
 Utilizes clinical knowledge to interact with the Clinical Documentation Specialists and physicians/providers on a daily basis to assist in improving documentation within the medical record; to accurately reflect the severity of illness and level of care provided.
 
 
 
 (10%)*
 
 Demonstrates willingness to participate in continuing education to enhance coding knowledge.
 
 
 
 Other Duties And Responsibilities
 
 
 
 Meets established productivity guidelines.
 
 
 Other duties as assigned.
 
 
 MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.
 
 
 An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
 
 
 Certifications and Licensures
 
 
 E/M CODER: CPC, CCS, CCSP, RHIT, OR RHIA
 
 
 Effective October 1, 2013, new hires must be RHIA or RHIT eligible and successfully complete the certification exam within six (6) months of hire and maintain the certification to meet the requirements of the position.
 
 
 FINGERPRIN: Fingerprinting
 
 
 Required Education
 
 
 Associates degree is required
 
 
 Other Information
 
 
 
 Experience, Training And Skills
 
 
 
 Coding experience from an AHIMA approved internship required or successfully completed an independent study program offered by AHIMA.
 
 
 Knowledge of medical terminology and anatomy.
 
 
 Written, oral, organizational and interpersonal skills needed to communicate successfully.
 
 
 
 Physical/Mental Requirements And Typical Working Conditions
 
 
 
 Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
 
 
 Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
 
 
 Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
 
 
 Overall vision and hearing is necessary with or without assisted device(s).
 
 
 Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
 
 
 Some exposure to blood borne pathogens and other potentially infectious material
 
 
 Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
 
 
 Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
 
 
 Physical Demand Level:
 
 Sedentary.
 
 Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.
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Coder II

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