Coordinator I

JOB RESPONSIBILITIES

All of the following functions, qualifications, knowledges, skills abilities (KSA’s) and duties are essential. An employee in this class upon appointment, should have the equivalent of the following:

• Handle all incoming calls for MidMichigan Community Health Services locations.
• Scheduling and rescheduling appointment for approximately 15 providers.
• Answer and resolve patient questions without having to transfer to a different department.
• Transcribe messages from patients and or other medical offices appropriately
• Handle incoming/outgoing faxes
• Ask a series of questions

JOB REQUIREMENTS

• Assist all patients/visitors
• Provide the best patient care at all times
• Greet patient/visitors with a friendly smile/welcoming voice as they enter/exit the facility or via the phone
• Multitask and problem-solving skills
• Deal with any issues that may arise/handling situations as the first point of contact
• Knowledge of the facility and different services that are offered
• Assist patients (when needed) with wheelchairs

The role of the Patient Services Coordinator will handle confidential and sensitive information in a timely manner, to communicate effectively and clearly on the telephone, handle a call center environment – work quickly and multitask, exercise good judgement and handle calls appropriately, provide good customer service with the first call resolution and to professional transcribe accurately and relay detailed messages. This role exhibits respect, kindness, compassion, and professionalism to patients, family, and visitors. Must demonstrate excellent customer service to a diverse population.