Qureos Mentor

Nathan & Nathan P.C.

<div>NathanNathan is seeking an Entry-Level IT Support Technician to join our in-office IT team with a clearly defined growth path toward a Junior Security Administrator role. This position is ideal for someone early in their IT career who enjoys hands-on support work, structured learning, and wants exposure to cybersecurity operations in a professional services environment. The role is intentionally designed with an 80% focus on core IT support and 20% exposure to security systems, ensuring a strong operational foundation before assuming higher-risk responsibilities.
Responsibilities
Serve as the primary intake point for all IT helpdesk tickets 
Accurately document, categorize, and prioritize tickets in Zendesk 
Resolve Tier 1 IT support issues, including 
Account lockouts and password resets 
Hardware setup and basic troubleshooting 
Microsoft 365 and Active Directory user support 
Escalate Tier 2 issues to senior IT staff when appropriate 
Maintain clear communication with end users throughout the support process 
Close tickets with complete, professional documentation
User OnboardingOffboarding<div>
Execute user onboarding and offboarding using established checklists 
Provision and deprovision access in:
 
<ul><li>Microsoft 365</li><li>Active Directory</li><li>KnowBe4</li></ul>
Coordinate with IT leadership during initial onboarding periods 
Ensure all access changes are properly documented</div> 
InventoryAsset Management<div>
Maintain accurate hardware inventory using SnipeIT and PDQ Inventory 
Perform weekly inventory checks to ensure:
 
<ul><li>Correct user-to-device assignments</li><li>Timely logging of new hardware</li><li>Proper retirement of decommissioned assets</li></ul>
Produce audit-ready inventory logs</div>
Security ExposureLearning (Guided)<div>
Observe and shadow IT leadership in:
 
<ul><li>Vulnerability scanning and remediation (Tenable.io)</li><li>Endpoint protection monitoring (Bitdefender)</li><li>Patch management processes (WSUS)</li></ul>
Learn firm security standards, remediation workflows, and escalation procedures 
Participate in guided vulnerability and patch cycles under supervision</div>
Required Qualifications
Basic understanding of IT support fundamentals 
Familiarity with Windows operating systems 
Willingness to work on-site 
Strong documentation and communication skills 
Ability to follow structured processes and checklists
Preferred Qualifications
Interest in cybersecurity or systems administration 
Familiarity with ticketing systems and inventory tools
Growth Path<div>
This role includes a defined 12&ndash;18 month growth plan toward Junior Security Administrator,
 
contingent on: 
<ul><li>Demonstrated success in IT support operations</li><li>Strong documentation discipline</li><li>Completion of IT certifications</li><li>Mastery of inventory, patching, and security fundamentals</li></ul></div></div>

IT Support Technician

Join Nathan & Nathan P.C. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Nathan & Nathan P.C.

About Company

IT Support Technician