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National Title Pawn of Etowah LLC

Job Summary We are seeking a dynamic and experienced Customer Service Representative with 3 to 5 years of proven customer support expertise. In this role, you will be the frontline ambassador for our organization, delivering exceptional client service and ensuring customer satisfaction through effective communication, problem-solving, and support. Your energetic approach and strong interpersonal skills will help foster positive relationships with clients, support sales initiatives, and contribute to the overall success of our team.<ul><li>Provide outstanding customer support via phone, email, and chat channels, ensuring timely and professional responses to inquiries.</li><li>Maintain accurate data entry records in our customer relationship management (CRM) system while ensuring data integrity and confidentiality.</li><li>Handle cash transactions and process payments accurately when required, adhering to cash handling procedures.</li><li>Demonstrate excellent phone etiquette and communication skills to resolve issues efficiently while maintaining a positive attitude.</li><li>Collaborate with team members to analyze customer feedback and identify opportunities for service improvements or sales growth. Requirements</li><li>Minimum of three years of customer service experience in a call center or client support environment.</li><li>Strong communication skills in English; bilingual abilities in additional languages are a plus.</li><li>Proven ability to manage multiple tasks simultaneously with excellent attention to detail.</li><li>Proficiency in Microsoft Office applications (Word, Excel) and general computer skills.</li><li>Experience with data entry, analysis skills, and outbound calling techniques.</li><li>Familiarity with call center operations, phone etiquette standards, and customer support best practices.</li><li>Ability to handle cash transactions accurately and efficiently when needed.</li><li>Demonstrated ability to work independently as well as part of a team in a fast-paced environment. Join us if you&rsquo;re passionate about delivering top-tier client service! We value energetic professionals who thrive on building relationships, solving problems creatively, and making a positive impact every day. This is an exciting opportunity for those eager to grow their career in customer support while contributing to a vibrant team dedicated to excellence!</li></ul>Benefits:<ul><li>Flexible schedule</li><li>On-the-job training</li><li>Paid time off</li></ul>Work Location: In person

Customer Service Representative - 3 -5 years Customer Service Experience

Join National Title Pawn of Etowah LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

National Title Pawn of Etowah LLC

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Customer Service Representative - 3 -5 years Customer Service Experience