Urwah Admin

NCRI PAKISTAN PVT. LTD.

We&rsquo;re looking to hire an experienced AI/ML Engineer to design and implement intelligent solutions that enhance our customer interaction analytics and CRM insights.Scope of Work<ul><li>Sentiment Analysis of Calls</li><li>Build and deploy models to analyze customer sentiment from call recordings or transcripts.</li><li>Deliver accurate emotion and tone detection using NLP and speech analytics.</li><li>Automated QA of Calls (Auto-QA)</li><li>Develop an AI-driven quality assurance system to evaluate agent performance across compliance, tone, empathy, and resolution metrics.</li><li>Utilize speech-to-text, NLP, and similarity-based evaluation for consistency with internal QA standards.</li><li>Optionally leverage RAG for dynamically referencing updated QA criteria or policy documents.</li><li>AI Integration with CRM (Trends &amp; Next Best Action)</li><li>Integrate AI with our CRM to uncover insights, performance trends, and customer behavior patterns.</li><li>Implement Retrieval-Augmented Generation (RAG) for context-aware recommendations and dynamic knowledge retrieval.</li><li>Use vector databases (e.g., Pinecone, Weaviate, Chroma, FAISS) to enable semantic search and similarity analysis across CRM data.</li><li>Generate &ldquo;next best action&rdquo; suggestions for customer management based on historical interactions and outcomes.</li></ul>Ideal Candidate Qualifications<ul><li>Proven experience in Machine Learning, NLP, and Speech Analytics.</li><li>Strong command of Python, LLM APIs (e.g., OpenAI, Anthropic, Hugging Face).</li><li>Experience with RAG pipelines and vector databases for retrieval and semantic search.</li><li>Background in integrating AI solutions with CRM platforms (Salesforce, HubSpot, or custom systems).</li><li>Familiarity with cloud AI services (AWS Comprehend, Google Speech, or Azure Cognitive Services) is a plus.</li></ul>Deliverables<ul><li>Working prototypes or proof-of-concept modules for each component.</li><li>Scalable architecture and documentation for model deployment.</li><li>Optional dashboards or analytics interface for insights visualization.</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs200,000.00 per monthWork Location: In person

Senior Ai / Machine Learning Engineer

Join NCRI PAKISTAN PVT. LTD. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

NCRI PAKISTAN PVT. LTD.

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Senior Ai / Machine Learning Engineer