Abrar Admin

New Orleans Jazz and Heritage Festival

<div>TIME FRAME: This is a short term, seasonal position.
ALL JAZZ FEST EVENT DAYS
April 23, 24, 25 &amp; April 30, May 1, 2, 3
Mandatory training: Evening of April 21<h2 class="jobSectionHeader">
ESSENTIAL FUNCTIONS</h2><ul><li>
Must be available and able to work all projected dates and times as scheduled by the Presentations &amp; Information Director, including at least one pre-Festival training meeting and the overall Fair Production meeting.</li><li>
Manage an assigned Information Booth, including booth materials, information, and volunteers, for the full duration that public gates are operational each event day (approximately 10:30 a.m. &ndash; 7:30 p.m.).</li><li>
Under the direction of the Presentations &amp; Information Director, respond to questions from the general public using provided reference materials (physical and electronic), including maps, food lists, ticket information, and music schedules.</li><li>
Serve as a liaison with Festival security and medical personnel when assisting patrons, as needed.</li><li>
Oversee the receipt, cataloging, and transport of all lost and found items to Information Booth IV for proper storage. Lost and found items must be handled by staff only, not volunteers.</li><li>
Rotate between Information Booth locations as directed to provide coverage during peak times and to allow staff breaks.</li><li>
Manage key storage for ADA-accessible portable toilets, if applicable.</li><li>
Secure all Information Booth reference materials and displays at the conclusion of each Festival day.</li><li>
Daily breakdown and storage of booth materials, including chairs (flattened and stacked), tarps, coolers, and any items susceptible to weather.</li><li>
Supervise all volunteers assigned to Information Booths, including signing volunteers in and out each Festival day.</li><li>
Conduct daily inventory of supplies and communicate any shortages or needs to the Presentations &amp; Information Director.</li><li>
Maintain regular radio communication with the Presentations &amp; Information Director regarding daily operations and questions.</li><li>
Attend required Production Meetings and Training Day seminars to review procedures related to security, dispatch, ADA compliance, and Information Booth operations.</li><li>
Perform other related duties as assigned.</li></ul><h2 class="jobSectionHeader">
EDUCATION, EXPERIENCE &amp; SKILLS REQUIRED</h2><ul><li>
High School Diploma required.</li><li>
Prior customer service experience preferred.</li><li>
Prior experience attending or volunteering at the Festival, and general knowledge of the Festival, required.</li><li>
Proficiency with iPad use.</li><li>
Strong verbal communication skills and ability to work independently.</li><li>
Ability to work under adverse and high-stress conditions.</li><li>
Strong organizational skills, with the ability to delegate and supervise a large number of volunteers.</li></ul>
REQUIREMENTS:<ul><li>
Using the Absentee Request Form, it is the responsibility of each employee and their supervisor to accurately report their absenteeism to the HR Office.</li><li>
Maintain confidentiality regarding sensitive issues.</li><li>
Must attend and complete any required training.</li><li>
Any document, computer program, design or other intellectual property created for the Jazz Festival belongs to the Jazz Festival and must be given to the Festival through your supervisor or department head at the end of each production year, or upon request.</li><li>
Must complete all required Feedback Forms and Final reports</li></ul>
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Since 1970, the New Orleans Jazz &amp; Heritage Festival presented by Shell has annually celebrated the unique culture and heritage of New Orleans and Louisiana, alongside unforgettable special guest performances by the musical icons of our era and performances by nationally and internationally renowned artists. Jazz Fest features one of the world&rsquo;s most diverse music festival lineups with over 650 bands on fourteen stages performing virtually every style of music plus an extensive food fair, hundreds of artisans, second line parades and much more. Spread out over two long weekends in late April and early May, Jazz Fest takes place at the New Orleans Fair Grounds Race Track, located just minutes from the French Quarter.
 
Apply to be part of the Jazz Fest Team that annually welcomes almost 500,000 people to the Festival. Happy Jazz Fest!
Pay: $17.00 / hour
Job Type: fulltime, parttime
Education: No education required
Work location: On-site</div>

Information Booth Customer Service Representative

Join New Orleans Jazz and Heritage Festival and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

New Orleans Jazz and Heritage Festival

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Information Booth Customer Service Representative